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Location is very truck-stop like. Simple. Building is older and shows it. Everything worked but just barely as bathroom was older. Toilet rocked. Showere water pressure was very high which blew the shower curtain back. Couldn't keep the shower curtain closed. Personnel were barely respectable. All asks seemed too much from them. Never had room service in 3 days even after requesting it. No healthy options for breakfast. No fruit.
Place needs slight updates, was only there for 1 night. 1 person walked out saying there was bed bugs which made me nervous but thankfully there was nothing in my room as I'm allergic
The lady who checked us in was very nice and friendly, the problem was at breakfast time, they tried to rush us out and we still had like 20 min lol, same for check out time, they knocked the door and screamed at 10:30 but check out was at 11am, I even had my do no disturb card, I was taking a shower, I’m glad I had the lock on. Never again!
This hotel fits the definition of a hotel. The employees were very nice throughout the stay, and the breakfast was delicious! We were not enthused by our surroundings. There was nothing for a few blocks - except for a McDonald's and a Dunkin Donuts. The fitness room has three pieces of equipment and some weights. It's also on the smaller side. The pool was closed for the season so I cannot comment on that. However, there was mention of a whirlpool but we never saw it either. Overall, if you're looking for a short stay throughout your travels, this hotel is convenient.
This was a great surprise! While the area around this hotel is industrial in nature, the property itself is extremely clean, quite professionally managed and extremely responsive to guests. it’s not the place you go to walk around the neighborhood necessarily however, it is close to many opportunities for inquisitive minds.
Jennifer
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Thanks so much for your feedback, I will gladly share this with my staff
6/10 Okay
vince
Mar 28, 2024
I requested a quiet room location. I was assigned 101, the first room in hall by front desk. Constant noise till maybe 10:30pm
Food choices for breakfast left a lot to be desired. Microwaved eggs have no taste
Lots of be processed foods.
vince
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
My apologizes that we fell below your expectations.
8/10 Good
Joan, New Britain
Travelled with family
Mar 26, 2024
Liked: Staff & service
I needed a place with a kitchen because of food allergies
Joan
Stayed 4 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback, I will share it with my team.
stayed here once before and it was great but got a room for my family while they were visiting and it was a good place to stay just for the weekend. location was convenient as the highway was right there although not much to do in the area, my parents enjoyed the free breakfast, and front desk staff were super kind and accommodating. my mom ended up leaving her airpods so called and they were able to find it right away and take the proper precautions when they returned it to me.
Camille
Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback, I will share it with my team.
The staff has been very friendly and accomodating on the day of my arrival. The room was very clean, with a clean bathtub, a coffee maker, a sofa and a comfortable bed!
It was very quiet. The air conditioning / heat was functioning very well. Coffee and tea was available 24 hrs.
Breakfast included hot servings. When I go back to Hartford, I will stay at this Best Western again.
Angelika
Stayed 3 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback, I will share it with my team.
Close to Convention Center for vaguely reasonable price with good sized room and bathroom, plus free breakfast and solid, easy parking— and two dunks near by!
Ryley
Stayed 4 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback, I will share it with my team.
4/10 Poor
Chase
Travelled with family
Mar 18, 2024
We left a day early. The hotel smelt like pot terribly and it made my sister sick. You get a fine if you smoke but yet again, the smell of pot was overwhelming. My bathtub drain was full of hair (I got pics), so the tub wasn't cleaned. We never had our room serviced. I had to keep asking for clean towels. Not really happy. The staff were amazing though!
Chase
Stayed 4 nights in Mar 2024
Response from GM on Mar 29, 2024
My apologizes that we fell below your expectations.
Entire property indoors smelled of marijuana. Ridiculous. AC unit in room did not work well so room was hot overnight. This is as bad as it gets for a property I paid $140 to stay one night. This was the Worst Western.
Henry
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
My apologizes that we fell below your expectations.