Find Family Hotels in Harbin

"酒店前台接待工作人员有点儿游离，入住时我提出是Hotels网上预订的房间，并且已经付款（实际是我记错了），酒店前台工作人员并没有很耐心地向我解释清楚预订时并未网上付费，导致我即时火大。 酒店房间内的设施看得出是用心装修成3星级，但是一些设施没有很好的维修，衣柜门开合不利索，洗浴间的门关不紧。可能是装饰材料的问题，室内的空气明显不清新。 整体而言，住得很舒适，舒适度可以给三星半。"

"Most of the rooms have a good view on the River, sort of wetland in Summer, which is amazing treatment indeed."

"The staff does not speak English at all. Make sure you have a translator on your phone. The internet speed is unacceptable (unusable). Also, you have to have a local cell phone number in order to log in on the internet. This is crazy for international guests staying at the hotel. The breakfast fair to poor. Very limited selection for Western choices and all the hot food was cold."

"The service standards for staff was exceptional. Special mention for one of the staff at the reception for his assistance."

"Highly recommend this great location hotel with friendly staff. "

"11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park."

"Across the road to central street, very convenient location"

"1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the...

"1.Aircon not working properly 2.staff not helpful and friendly 3.paid room rate with free breakfast 3 people,but hotel asked to pay additional 1 breakfast even we only have 3 adults to have the breakfast. 4.hotel staff called to refund the breakfast money after we check out the hotel but asked we go down to the hotel to collect the money. "

"No baby bed available here, only extra large bed for 200 CNY per day"