Indoor pool

Reviews of The Westin Nova Scotian

4 out of 5
The Westin Nova Scotian
1181 Hollis St, Halifax, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

Travelled with group
Disliked: Cleanliness, property conditions & facilities
When we arrived we noticed water on our bathroom floor . We assumed it was condensation from the toilet. We wiped it up and covered it with a towel . Next day we noticed the sink was wet. We thought it was our mess and wiped it up with facecloths. The next day we got up and went out for the day and rushed back to get ready for supper reservations. Our floor was soaking , the sink and all of our toiletries were dripping wet, my make up brush could not be used again, and there was water running down the wall as well. This explains the mouldy damp smell in our room as well. They offered to give us a room change that night but we were already running late for our supper because of the inconvenience of our toiletries being wet and we were leaving the next am . It’s such a shame because I have stayed here numerous times for work conferences as well and I’m shocked at how run down it’s becoming
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Lori,We're truly sorry for the inconvenience and discomfort you experienced during your stay. Please accept our sincerest apologies for the water leakage issue in your room. This falls short of the standard of cleanliness and comfort we aim to provide. Let us assure you that the state of your room is not indicative of the hotel, as you indicate. We will ensure that this room is taken out of order and fixed immediately. We appreciate your loyalty and hope to have the opportunity to regain your trust during your next visit.From The Westin Nova Scotian Team

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom is small. And we had 4 guests and they only put 1 bottle of water in our room, we called front desk at 11pm and they told us they don’t give assistance at this time, so we had no water. I should be able to call front desk and get items sent to the room 24/7, like most hotels. It’s not like it’s food.
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Kendra,Thank you for your feedback. Although we're glad aspects of your stay were pleasant, we apologize for any inconvenience you experienced during your stay. Your opinion matters to us, and we will share your comments regarding the water in the rooms, bathrooms, and service with our team to ensure we are meeting our high standards going forward. It was a pleasure welcoming you here, and we hope you'll consider giving our hotel another opportunity to go above and beyond for you in the future.From The Westin Nova Scotian Team

10/10 Excellent

Corwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

EDGAR

Liked: Property conditions & facilities
Not easy parking
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Edgar,Thank you for your feedback. Please accept our apologies for any difficulties finding parking. Our staff is always happy to assist with this. Should you be in the area again, please consider coming back to see us.From The Westin Nova Scotian Team

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, will definitely stay there again.
Stayed 3 nights in May 2024
Response from General Manager on May 10, 2024
Dear Sandra,Thank you for choosing to stay with us at The Westin Nova Scotian. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose to visit us again soon.From The Westin Nova Scotian Team

4/10 Poor

Stan, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is an OK hotel. It is not amazing but not bad either. However, when we stayed there, some repairs were scheduled the next day. The pool was closed and a power outage was scheduled and started at 10 am the next day, so we had to leave earlier. Things like that happen and it is understandable. What was a bit a surprise is that the hotel did nothing at all to either warn us in advance or somehow compensate for those issues. A complimentary breakfast would do, free parking, etc. We booked this hotel because the pool was important to us and it wasn’t available. We did not plan on leaving earlier, etc. Should we know about this in advance, we would cancel and stay in another hotel.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Stan,Thank you for taking a moment to leave a review. We sincerely regret any disappointment you had with your recent stay. Please accept our apologies for any inconvenience caused by the pool's availability and the power outage. We'll be sure to discuss your concerns internally to determine ways of improving our guest experience in these respects. It is our hope that you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.From The Westin Nova Scotian Team

2/10 Terrible

Marc

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very disappointed to arrive the evening before a day-long scheduled power cut. Food stored in the room fridge went bad and we could not get work done because it was impossible to charge phones/laptops. The bed was uncomfortable and the shower had little floor support underneath so it felt like you would fall through the floor.
Stayed 2 nights in May 2024
Response from General Manager on May 9, 2024
Dear Marc,Thank you for taking the time to share your recent experience at our hotel. We are concerned about the challenges you encountered during your stay, especially with the unexpected power outage and the discomfort you experienced. Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a more seamless and comfortable stay.From The Westin Nova Scotian Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on May 1, 2024
Dear Josephine,Thank you for choosing us again during your visit to see your son. We're thrilled you appreciate our prime location and friendly team. It's also fantastic to hear you enjoyed our excellent fitness facility, along with the saltwater pool and hot tub. We're looking forward to welcoming you back for another comfortable stay!From The Westin Nova Scotian Team

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was my second time staying there while visiting my son at University. I love the location and the staff are all so friendly. The fitness facility is great, as is the salt water pool & hot tub.
Stayed 4 nights in Apr 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I dont like the fact that the mirror in bathroom is broken.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Luc,Thank you so much for your five-star review, which assists potential guests in choosing the best lodging for their personalized needs. We appreciate your feedback, and we'll be sure to investigate this issue and address it immediately. We thank you again for bringing this to our attention, and we look forward to welcoming you back to The Westin Nova Scotian.From The Westin Nova Scotian Team

10/10 Excellent

Kim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Kim,Thank you for your review! We're pleased to hear you enjoyed our great location and the hospitality of our team. We look forward to welcoming you back soon!From The Westin Nova Scotian Team

8/10 Good

Klaudia

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Klaudia,Thank you for choosing The Westin Nova Scotian and for taking a moment to provide your rating. We are pleased that your recent stay met expectations, and we hope to welcome you back again soon!From The Westin Nova Scotian Team

10/10 Excellent

Brian

Stayed 3 nights in Apr 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Steven,It's gratifying to hear that you found our team exceptional. Your acknowledgment of their excellence truly motivates us. We eagerly await your next visit, where we'll ensure another outstanding stay awaits you.From The Westin Nova Scotian Team

10/10 Excellent

Marian

Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was over all a lovely stay
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Michelle,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at The Westin Nova Scotian and look forward to welcoming you back again soon.From The Westin Nova Scotian Team

8/10 Good

Alexandria

Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear William,We're delighted you enjoyed your stay at The Westin Nova Scotian! Please come see us again soon.From The Westin Nova Scotian Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Karen,With one word, you've brightened our day at The Westin Nova Scotian. We're proud that you enjoyed your stay at our upscale, historic hotel, and we look forward to your return.From The Westin Nova Scotian Team

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Amenities
Great
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Andy,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.From The Westin Nova Scotian Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Richard,Thank you for your review and for giving us a perfect rating! We are thrilled you thoroughly enjoyed your experience, and we hope you return soon.From The Westin Nova Scotian Team

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were accommodating and hospitable. The room was cozy and comfortable, great for family.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Elton,Thank you for your feedback on your stay at The Westin Nova Scotian. It's wonderful that you found our accommodations to be cozy and comfortable. Our staff were also happy to hear that the excellent service they provided enhanced your stay so much! It would be our pleasure to welcome you back and are excited to host you again! From The Westin Nova Scotian Team

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attending an event at Pavilion 22 and the Westin was within walking distance. It was clean and served the purpose I needed, The hotel is definitely dated but the staff were very friendly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Jamie,We were happy to provide you with clean, convenient accommodations, and we're glad you felt welcome while you were here. The next time you're in town, please come back to see us.From The Westin Nova Scotian Team

10/10 Excellent

Grant, North Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in great location downtown. Good restaurant.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Grant,Thank you for sharing your feedback! We're delighted you enjoyed your stay and appreciated our prime downtown location. It's also wonderful to know that you found our restaurant to your liking. We are grateful for your patronage and look forward to welcoming you back for another five-star experience.From The Westin Nova Scotian Team

10/10 Excellent

Treva, Charlottetown

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant and pub were excellent
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Treva,Thank you for sharing your experience! Providing delicious meals and a welcoming atmosphere is important to us, and we're delighted that you enjoyed your dining experience. We can't wait to see you again!From The Westin Nova Scotian Team

6/10 Okay

Kelly

Great service! Love this hotel
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kelly,Thank you for taking a moment to leave a review. We're delighted to hear that our hospitable team left a memorable impression on you! If there is anything we could have done to deliver an even more exceptional stay, please feel free to reach out to us offline. We hope to welcome you back in the future for an even greater stay!From The Westin Nova Scotian Team

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff were incredibly helpful
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Jacqueline,Thank you so much for the high rating. We're so happy to know that our prime location and friendly team members left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back to The Westin Nova Scotian soon. From The Westin Nova Scotian Team

8/10 Good

Pierre

Stayed 1 night in Mar 2024

8/10 Good

Dionne

Stayed 1 night in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Adele

Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Travelled with family
Very nice place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Kenneth,Thank you for taking the time to leave us a perfect rating. We are glad that you found us to be a nice place. Overall, we trust that you had a great stay. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.From The Westin Nova Scotian Team

10/10 Excellent

Kateri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We got upgraded which was nice! But the inconvenience was that they upgraded us to a floor that the elevator will not work on. The elevator doesnt open or let you off at the floor. Which meant we had to take the stairs which had my asthma going nuts. Overall it was great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Kateri,Your perfect rating means the world to us and we're so happy to know that you had a good time with us overall. Please accept our apologies for any issues regarding our elevator. We understand your frustration and we'll have our maintenance team look into your comments further so that improvements can be made where necessary. It would be a pleasure to host you again the next time you visit the area. From The Westin Nova Scotian Team

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Jamieson

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Manjusha

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is comfortable and staff is helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Manjusha,It was an honor to have you stay with us at The Westin Nova Scotian. We appreciate you taking the time out of your day to provide us with feedback. We strive to provide a positive experience for all our guests, so it is great to hear you felt comfortable in your room. It is our hope you join us again soon.From The Westin Nova Scotian Team

10/10 Excellent

shane, CBS

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. It has a very high end feel. Service at breakfast was fantastic.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Shane,We're delighted you enjoyed your stay at The Westin Nova Scotian! It's great to know that our amazing breakfast service and high-end property impressed you. The next time you're in the area, please come see us again.From The Westin Nova Scotian Team

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Alana,Positive guest feedback is always sure to brighten our day, and we greatly appreciate you taking the time to share yours. Thank you for the five-star rating. The next time you travel to Halifax, we trust that The Westin Nova Scotian will be your first choice for your accommodations!From The Westin Nova Scotian Team

10/10 Excellent

H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite old but clean
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.From The Westin Nova Scotian Team

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Jordan,Thank you so much for choosing to stay with us at The Westin Nova Scotian. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.From The Westin Nova Scotian Team

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's comfortable, clean and quiet. Everything I need in a hotel
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Nick,Thank you for highlighting the comfort and tranquility we provided you during your stay. It was a pleasure to have you as our guest, and we're excited to welcome you back for another peaceful and enjoyable experience!From The Westin Nova Scotian Team