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Reviews of Shirayu no Yado Yamadaya

3 out of 5
Shirayu no Yado Yamadaya
1320-907 Gora, Hakone, Kanagawa

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 82 reviews" "
Rating 8 - Good. 31 out of 82 reviews" "
Rating 6 - Okay. 11 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

7.4/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel is very close to the ropeway and offers a shuttle bus to the main station which you really do need. Bedding arrangement is hard as a rock so be aware of that. The hotel itself is very dated and no especially clean. However I found that part of the old school charm. The included meals were absolutely outstanding traditional kaiseki style. Worth the price for that alone.
Stayed 1 night in May 2024

8/10 Good

Debbie

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Jenson

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Exactly what I expected from a traditional Ryokan experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
What an experience!!!!! Such a gracious and traditional place in Hakone. So thankful for making our experience so beautiful.
Stayed 1 night in Mar 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
We had a really nice stay. This is our first ryokan experience. We arrived around noon and they were able to store our luggage so we can go tour the area with our Hakone Free pass. When we return to check in our luggage was already in our room. The heat was cranked up so our room was nice and toasty and there's hot green tea ready for us with a little piece of packaged cake, a nice touch after being out on a cold and rainy day. Our room is good size for the 2 of us and it is clean, no strange smell. It's a bit dated but that's the charm. Our room is on the 3rd floor, it has a nice view of the mountains. The outdoor onsen tubs on both the 3rd and 4th floor are really nice. It's great to be sitting in the outdoor tubs and inhale the mountain fresh air. The indoor onsen rooms on both floor were old and needs maintenance and renovation but I was using the outside onsen so that didn't bother me. Both meals were perfect, it was beautifully set up and has good flavor and variety. The futon was a bit hard for me, I didn't sleep very well because of it, other than that, it was a very nice stay and I would come back again.
Stayed 1 night in Oct 2023

8/10 Good

gareth

Liked: Staff & service, room comfort
Traditional Ryokan experience at a good price.
We really enjoyed our stay at this Ryokan. It was in a perfect location at the end of the cable car and ropeway for easy access. The service was great and if you're after a traditional Ryokan experience this offers that at a very reasonable price. The food both evening and morning was very traditional, whilst not necessarily to our tastes entirely it was beautifully presented and again a great experience. We stayed for 2 nights and found that to be enough. There was no hot water in the rooms for showers etc, so the only option was the communal naked Onsen for washing and bathing. It was a real experience and we would recommend giving it a go. The property itself is a little shabby in parts but for that price we were not complaining. We would highly recommend if you want the traditional Ryokan experience.
Stayed 2 nights in Oct 2023

6/10 Okay

Irvin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Would be much better if they cleaned better.
The location was great with it being a short walk from the cable car station and the staff were friendly plus helpful. The building was definitely on the older side which we expected, however the rooms and facilities seemed to be lacking in cleanliness. The room we stayed in had cobwebs on the dm ceiling and dust/dirt could be seen along the baseboard areas of the room. The onsen / bath area was ok but the actual soaking area really could use some detail cleaning as the window edges were quite dirty. The meals were good overall but I would’ve appreciated it if they gave us the same meals for our children too as we had paid quite a bit more to include my 2 kids. For dinner they were not given the sashimi and one other dish which were some of the main dishes in dinner. Not was there a substitute.
Stayed 1 night in Sep 2023

10/10 Excellent

Xiaofei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ryankan is about 3 minutes walking from Souenzan cable car station and it is convenient get to. They do free pick up from the cable car station as well if needed. Our family stayed in three rooms on the fourth floor. The ryankan is generally very clean. It being old, you do see a bit of spider webs here and there. But there is no concern for being clean. We sleep on tatamis and it is generally conformable. There are two public bath, one on third floor and one on the fourth floor. Both with an indoor hot spring and two outdoor bathtub. The two hot springs switches between men’s and women’s at 7 am and 7 pm. You can soak in onsen whenever you want to through the night. Dinner is at 6 pm. The food was good and tasty. While you enjoy the dinner, the room is converted to a bedroom. Breakfast is at 8 am and is equally 10 course and tasty. The room is converted to day time use when you have breakfast. The onsen is not very busy and occasionally have 2-3 other people. It is a good place to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Augustine

Stayed 1 night in Jul 2023

4/10 Poor

Kozue

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was very old, which I don't mind, but walls, floors, and doors had old stains and mold. The windows were not clean. The hotel also smelled like mildew. The onsen area had stained & damp carpets in the changing room and mold all over the ceiling. The amenities like hair tonic & skin care was from the 80's. The bath was ok with 3 areas to soak (indoor & outdoor). Location was close to Sounzan station, but a short walk up the hill. What made my stay tolerable was the toilets looks newer and the tatami in the room was clean and futon sheets were crisp white and looked clean. Most of the staff was not Japanese, but they were very nice and friendly and hard working. The food was plentiful for dinner and breakfast and it was better than expected. Overall, I realized I should spend a little more so my family could really feel comfortable and enjoy the onsen experience. This place was just under $400 for a family of 4 during the weekday and I realized, I need to spend $800-$1000 (USD)at hakone so that this stay can feel like a vacation.
Stayed 1 night in Jul 2023

6/10 Okay

Loan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was kind and pleasant. Both dinner and breakfast were delicious. We were grateful they offered transportation service to Gora station since it started raining. Unfortunately the place is in a desperate need of repairs. The ceiling was leaking in multiple places with buckets placed to catch the water. I slipped on a puddle with the uncomfortable slippers that were asked to be worn. My kids couldn’t even walk in theirs and couldn’t grip them to climb the stairs.
Stayed 1 night in Jun 2023

8/10 Good

Abbie

Travelled with family
Liked: Staff & service, room comfort
The workers are very friendly and the food is great but the cleanliness is not very good.
Stayed 2 nights in May 2023

8/10 Good

Santosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty close to the starting point of Ropeway so easy to access on your own. The property does provide pick up service which is also nice. The outdoor Onsen ( hot bath) was really nice. Went early in morning and got it to myself kind of private usage experience. The best part was the dinner and breakfast offered as part of half board pricing when you book it. This to me was the best part of this property. The location is right on road so you cannot really have a area with open garden to walk etc. and having that would be really nice to relax in morning or evening watching the mountains.
Stayed 1 night in May 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an authentic old school vibe that created a wonderful experience for us. Staff was amazing and the convenient location to bus stop and, cable cars and gondola to visit the small towns along that route and Lake Aisha was perfect. It's how we saw Mt Fuji, a highlight of our two week trip to Japan
Stayed 2 nights in Apr 2023

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely amazing. All staff was exceptionally kind and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Lik Yan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaiseki and Onsen were top notch. We stayed for 2 nights and were always looking forward to the next meal. The lady who was in charge of our food prep gave the best service. Just wow! We found the location kind of hard-er to get to (either by cablecar or ropeway only) so one time, we had to make sure that we were back before the last ride. Room size for 4 was great and futon was very comfortable.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent. It had the feel of a traditional ryokan with meals served in your room. There are no elevators so it might be difficult for guests with mobility issues.
Stayed 3 nights in Nov 2022

10/10 Excellent

Janos, Oakville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Dinner and breakfast amazing.
Stayed 1 night in Oct 2022

10/10 Excellent

Mercy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice highly recommended
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time visiting Yamadaya Ryokan. It’s an older
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2019
Response from kanai on Apr 13, 2019
Thank you for staying. We look forward to seeing you again.

6/10 Okay

mamoru

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service
料理は美味しいし、源泉掛け流しの白濁した温泉は最高でした。但し、昔ながらの木造の建物なので、4階の部屋まで徒歩で階段を上りましたが、かなり急なので年配の方は上の方の階の部屋に行くのは大変かも知れません。
Stayed 1 night in May 2024

6/10 Okay

ふみ子

Travelled with family
Disliked: Cleanliness
食事処は、予備暖房で暖かくしておくなど気遣いなく、寒寒とした部屋で食事をとらされた。貸切浴室の壁が黒カビだらけで清掃が行き届いていない。残念である。
Stayed 1 night in May 2024

8/10 Good

Yoshinori

Travelled with family and small children
Liked: Staff & service, amenities
外国の方のスタッフさんの対応がとても親切でした。お部屋でいただいた料理も美味しかったです。お風呂は年季を感じましたが、温泉は気持ちよかったです。
Stayed 1 night in Apr 2024

10/10 Excellent

Parichat

Liked: Cleanliness, staff & service, property conditions & facilities
My parent greatly appreciate the beautiful scenery from the room window, and they find the staff very attentive and the environment safe.
Stayed 2 nights in Apr 2024

6/10 Okay

CHANHO

Stayed 1 night in Feb 2024

10/10 Excellent

Jinki

Stayed 1 night in Feb 2024

6/10 Okay

Hyunjun

Travelled with family
Stayed 1 night in Jan 2024

2/10 Terrible

kyungsun

Stayed 1 night in Jan 2024

8/10 Good

Chi Lung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備較為老舊，但餐飲不錯，員工服務態度很好
Stayed 1 night in Dec 2023

10/10 Excellent

Mitsuo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
従業員がほとんど外国の方でした。 接客はよかったです。 前のお客さんのゴミが捨ててなかったり、浴槽にほこりと髪の毛の塊が浮いててがっかりでした。
Stayed 1 night in Nov 2023

10/10 Excellent

Maud

Stayed 1 night in Nov 2023

10/10 Excellent

Yee ha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好方便去景點…服務超好又時間管理好不會延誤旅客時間表
Stayed 2 nights in Oct 2023

4/10 Poor

Chor Yu

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
殘舊
Stayed 1 night in Aug 2023

6/10 Okay

Man Lok

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
很舊,懷石料理質素一般,浴場太細,而且舊,不會再入住
Stayed 1 night in Aug 2023

10/10 Excellent

Lai Nhor

Liked: Staff & service, property conditions & facilities
The environment is peaceful. Staff are all nice, polite and helpful. Able to use English for communication.
Stayed 2 nights in Jul 2023

10/10 Excellent

Heiko

Stayed 2 nights in Jul 2023

8/10 Good

Che-wei, Taichung City

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good dinner and breakfast preparation by the hotel. Very testy👍
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
傳統溫泉旅館
一家很有傳統風格的溫泉旅館。雖然看上來有點舊，但是整潔。可能是因為依山而建，而旅館較細小，所以只有樓梯步行至各層 職員雖然不太熟悉外語(如英語)，但似乎這個是日本酒店普遍的通病，但他們也很友善和盡力使用不同之方式與客人溝通及幫忙
Stayed 1 night in May 2023

10/10 Excellent

Yvonne

Stayed 1 night in Apr 2023

6/10 Okay

Ho Chun

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

kim

Stayed 1 night in Mar 2023

8/10 Good

Tzu pin

Stayed 1 night in Feb 2023

8/10 Good

SUMIN

Stayed 1 night in Feb 2023