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Reviews of Hakone Gora Byakudan

4 out of 5
Hakone Gora Byakudan
1297-5 Ninotaira, Hakone, Kanagawa-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 198 out of 236 reviews" "
Rating 8 - Good. 31 out of 236 reviews" "
Rating 6 - Okay. 4 out of 236 reviews" "
Rating 4 - Poor. 3 out of 236 reviews" "
Rating 2 - Terrible. 0 out of 236 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for a wonderful rest! Love the spa and dinner!
Stayed 1 night in May 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024

10/10 Excellent

Yang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great equipment
Stayed 1 night in May 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In one word…stunning. An experience not to be missed. I don’t know where to begin with my praise-the staff, the facilities or the food? All impeccable. The staff made us feel like their most special and honored guest anticipating every need. The facilities are amazing. Room was beautiful as was the view of the mountains. Finally the food. Wow. The most delicious, delicately prepared food. A true experience. I bravely ate sashimi for the first time and enjoyed the pen shell! All dishes were explained in great detail and lovingly prepared. This property was a lucky find for us and I recommend to anyone looking for a beautiful ryokan experience
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wei Liang, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible, peaceful experience!
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always wanted to visit a ryokan when in Japan and knew that for my first trip, it was a must have. Did a lot of research on the different ryokans in the Hakone area but settled on Byakudan as it included a kaiseki dinner breakfast with our stay as well as had a private onsen for every room since my partner has tattoos. I was super concerned about how to access the property, but coming from the Tokyo Ginza region, it wasn’t actually that bad. It was extremely foggy the day we arrived but I could not find fault with how beautiful the ryokan is (also got a beautiful, sunny view the next morning). Absolutely stunning in person and everything smells so pleasantly of their namesake, sandalwood. The staff is so attentive in everything from giving a full room tour to letting you choose what times you’d like to dine at. Dressing up in the provided yukata was so fun and they had so many complimentary snacks, drinks, and amenities for us. We had a western style Tsuyu room on the first floor so the private onsen area was pretty, serene, and blocked from others with a tall fence. The meals were so good. It was some of the prettiest and tastiest food I’ve ever eaten, both dinner and breakfast. Even the snacks were amazing (you can bring some home)! They take into account allergies and food preferences. Overall, I can’t believe the experience I received here. It was healing. Definitely the highlight of my trip. This memory will be so special and I already can’t wait to be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay here. Wide selection of amenities available that encompasses everything you would need. Hotel staff were all very friendly and helpful. Would highly recommend staying here
Stayed 1 night in Apr 2024

10/10 Excellent

Sharlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you step in, you feel like a VIP. They treated us with the best service and the stay was just overall very very comfortable. It was the best experience with a private onsen. So many things are provided to you to make your stay comfortable and special.
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible room, staff were very pleasant and attentive
Stayed 1 night in Apr 2024

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Gora Byakudan was easily the highlight of our Japanese anniversary adventure. From the moment you step inside this ryokan you are whisked away to a sanctuary of relaxation and calmness. Every detail is considered, even the check-in experience where you are invited to enjoy fresh matcha and Japanese sweets while the details of your stay are reviewed with you. I was hoping for a room with mountain views but everything was booked up so we originally had booked with another onsen. Finally a cancellation allowed us to book a room on a lower floor with a garden view and it was perfect and so serene. After traveling for a week in Japan, my entire body hurt from head to toe. Five minutes in our private onsen melted every ache and pain away. I also highly recommend utilizing the spa services. The facial I received was incredibly relaxing, so much that I drifted off halfway through! The 10 course kaiseki dinner featured multiple dishes in each course and considered both of our eating restrictions. Getting to grate my own fresh wasabi was really cool. The nihonshu (sake) we ordered was served in gorgeous glass vessel and matching glasses. I was delighted to see I could bring a set back to enjoy at home. The Western style bed was definitely the most comfortable bed of our entire trip. This experience was transformative and one I will never forget. Do not hesitate to book this ryokan with onsen if you can find availability.
Stayed 1 night in Mar 2024

8/10 Good

Milind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay and the overall property is very nice. We had a breakfast reservation at 9 and nobody attended to us until we reached put to someone and that’s here I have taken that one star off.
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing private hot spring experience. The staff were super nice and the shuttle service is indispensable. Hakone bus system was unreliable but the hotel staff kindly picked us up and dropped us off at various locations throughout our stay. We really appreciated the kindness shown to us during our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Yuyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I both experienced best service from the staff from the beginning we stepped in. The food are Michelin the onsen bath is top notch. Definitely recommend!
Stayed 3 nights in Mar 2024

8/10 Good

corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ethel Edwina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was very enjoyable. The staff was very gracious and accommodating to our needs. We intend to stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming. I enjoyed the welcome drinks and snack and the kaiseki dinner. Our room had a private onsen and it was very clean and had all of the amenities you could ever need. Would definitely recommend staying for at least two nights, we wished we could have stayed longer!
Stayed 1 night in Feb 2024

10/10 Excellent

Channimol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
This place exceeded our expectation. In room onsen was so relaxing after a day of exploring around Hakone. The beds are
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and luxurious with incredible service and staff. Absolutely worth the splurge and we’d love to come back for another special occasion.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Seung Chil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private bath outdoor was amazing. The staff was super friendly. The food was very delicious.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Camille Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was such a treat! Breakfast and dinner was a super fun and delicious experience! Wish we stayed for 2 nights instead of one! The hot spring was enjoyable and it almost felt like we were the only ones in the hotel depending on the times we walked around. Would definitely consider staying here again!
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Man Yee

Stayed 1 night in Sep 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
So serene and quiet. It was a beautiful and clean ryokan. Dining experience was authentic and we felt so welcomed.
Stayed 1 night in Jul 2023

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was expected for the price I had paid. When we arrived it was pouring and the staff readily helped us with our luggages when we parked. The food was good and having a private onsen was a treat. They have public one available if needed and all amenities are included. During the evening and early they had happy hour. In the evening they had snacks during happy hour after dinner time. They also had an area with massage chairs and ice cream/tea for refreshments. When we had a question the staff tried their best to help us. The view from the main floor was amazing on a nice sunny day and overall we had a relaxing experience here. The hotel really tries to make you feel comfortable during your stay throughout the whole hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Absolutely gorgeous ryokan and onsen. Our family of 4 stayed for two nights. The meals were superb, the staff were extremely attentive the hotel and room were gorgeous. We had an amazing time!
Stayed 2 nights in Apr 2023

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is amazing! This is our third time staying here, will definitely come back for the fourth.
Stayed 1 night in Apr 2023

10/10 Excellent

SHAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It takes a while to reach the Hakone Gora Byakudan via public transportation. Free shuttle is available from Kowakudani station. We thoroughly enjoyed our stay here. The ryokan has rooms with beautiful view and private onsen. The public onsen was also quiet and peaceful. Dinner and breakfast was amazing and my husband was able to enjoy his gluten free meals. Service was excellent. If we ever go back to Japan, we would definitely visit this Ryokan again. This ryokan only has a handful of rooms available, so make sure you book well in advance if interested :)

10/10 Excellent

Brian

10/10 Excellent

Akira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Oct 2022

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Noriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hospitality
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MANに宿泊しました。お部屋は文句なし、専用の露天風呂からの景色も良く、お湯の質も最高で、大満足です。 施設はコンパクトですが、ロビーは天井が高く見晴らしが良いです。開放感もあります。サービスのコーヒーやお酒を飲みながら、部屋以外の場所でも快適な時を過ごせました。 今回母の還暦祝い旅行でしたので、事前に施設にその旨を伝えて、夕食の時に色々ご協力頂き、良い思い出を作ることが出来ました。また記念日などの特別な日に、是非泊まらせてもらいたいと思っております。この度はありがとうございました。
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and dedicated service.
Stayed 2 nights in Jan 2020
Response from HAKONE GORA BYAKUDN on Jan 15, 2020
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 Excellent

WC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend this hotel, private onsen is comfortable. Nice dinner and breakfast.
Stayed 1 night in Dec 2019
Response from HAKONE GORA BYAKUDAN on Dec 28, 2019
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in every way!!!
Amazing in every way!!!!
Stayed 2 nights in Dec 2019
Response from HAKONE GORA BYAKUDAN on Dec 23, 2019
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 Excellent

Mike, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have ever been. The service from the staff exceeds any of the 5 star hotels we have stayed. Very relaxing environment and the private onsen was fabulous. The meals were something everyone should experience, absolutely wonderful. Location is wonderful with great views.
Stayed 2 nights in Nov 2019
Response from HAKONE GORA BYAKUDAN on Dec 7, 2019
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty and peaceful environment. Food and staff were excellent.
Stayed 1 night in Nov 2019
Response from HAKONE GORA BYAKUDAN on Dec 7, 2019
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from HAKONE GORA BYAKUDAN on Nov 29, 2019
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this beautiful ryokan. Well worth it!
Stayed 1 night in Nov 2019
Response from HAKONE GORA BTYAKUDAN on Nov 18, 2019
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 Excellent

Ee Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from HAKONE GORA BYAKUDAN on Nov 18, 2019
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience in Japan
Amazing facility but difficult to reach when you don’t have a car. They have a shuttle car to the closest bus stop. The private onsen of each room is extraordinary (but very hot !) and the dinner and breakfast were amazing
Stayed 1 night in Nov 2019
Response from HAKONE GORA BYAKUDAN on Nov 6, 2019
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.