Hi Meghan, thank you for the lovely review. We look forward to accommodating you back here in the future.Have a blessed day, Administrative Team Hotel Lac Carling

We are glad you enjoyed your stay! Hope to accommodate you back here in the future.

Hi Andrew, So glad to hear you appreciated the cleanliness and found our staff kind! Thrilled you enjoyed the diner too. Hope to see you back soon!

Hi Jeremy/ Kelly, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, especially concerning the gym equipment and the unavailability of our indoor basketball court. We aim to maintain all our facilities in top condition, and we are currently addressing the issues with the gym equipment to ensure everything is fully functional for our guests.Regarding the basketball court, we understand your disappointment and apologize for not being able to provide access during your stay. The venue was rented out for a private event, limiting availability to our usual clientele. We acknowledge that this could have significantly impacted your experience with us, and we regret any inconvenience this may have caused.We appreciate your understanding and are committed to improving our communication about the availability of amenities to prevent any future disappointments. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back, providing access to all our facilities and showcasing the high standard of hospitality we strive to deliver. Thank you for bringing these matters to our attention.Have a great and sunny day, Administrative Team Hotel Lac Carling

Dear Bachir,Thank you for your feedback. We take your comments seriously and are planning updates and renovations to enhance our guest experience. We look forward to showing you the improvements on your next visit.Best regards,Administrative TeamHotel Lac Carling

Thank you for the nice rateHope to see you again soon

Hi Padrig, We are glad to hear that Isabelle saved the day. We will be passing on this comment to her. Have a great day, Administrative Team Hotel Lac Carling

Hi Luliana, We are glad you enjoyed some of our on-site activities. Have a great day, Administrative TeamHotel Lac Carling

Thank you for the nice rateHope to see you again soon

Thank you

Hi Angus and Donna, Thank you for taking the time to share your dining experience with us. We are sorry to hear that our dinner menu did not fully meet your expectations in terms of offering traditional meals. Our culinary team is working on creating a vast array of meals with cuisine from Quebec. We will be soon testing these new meals with our clientele and strive to improve the existing menu with their feedback. We hope this experience will not deter you from dining with us again. We are committed to improving our services and offerings, and we would love the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards, Administrative TeamHotel Lac Carling

Dear Erin,We are immensely grateful for your wonderful feedback and are delighted to hear about your exceptional experience with us. It's heartening to know that our staff's dedication and friendliness significantly contributed to your enjoyable stay. We take pride in maintaining our hotel's beauty and ensuring that it serves as a serene and inviting retreat for all our guests.It brings us joy to learn that the array of activities, especially the outdoor rink and bonfires, were a hit with your family. Our aim is always to create memorable experiences for guests of all ages, and we're thrilled that we could offer a pleasant and fun-filled stay for you and your children.Your mention of the cleanliness and tranquility of our hotel is much appreciated. We understand the importance of maintaining a pristine environment that allows our guests to relax and unwind fully.Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you and your family back for another beautiful and activity-packed visit.Warmest regards,Administrative TeamHotel Lac Carling

Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed our diverse breakfast options, the stunning view, the quality of our pool, and the politeness of our employees. These aspects are central to our mission of providing a memorable and comfortable stay for all our guests.We also appreciate your feedback regarding the availability of shower gel in our rooms. We continually strive to improve our guest experience and your comments are invaluable to us in this process. I will ensure that your feedback is passed on to our housekeeping and management teams to consider the inclusion of shower gel alongside our other amenities.We look forward to welcoming you back in the future and hope to exceed your expectations in every aspect of your stay.Warm regards,AdministrationHotel Lac Carling

Thank you for the nice rateHope to see you again soon

Dear Mrs. Veronica,We would like to take this moment to apologize and acknowledge the inconvenience caused during your stay with the housekeeping turn-down service.During the Covid period, we stopped the turn-down service due to the security restriction. Since then, we didn’t bring back this service at his full potential: the turn-down service is still available upon the guest request. We can imagine that this information didn’t get to you.Rest assured that discussions are taking place at this moment with the higher management to bring back this service to all our guests and on daily basis.Again, we are really sorry for any inconvenience this may cause you during your stay, and we sincerely hope that you allow us a second chance to welcome you.Please do not hesitate to contact me and I’ll do the follow up with you personally.Best Regards,Ramzi Ben MansourFront Office Manager

Dear Mr. Michel,We are working hard to improve our services.We sincerely apologize for any inconvenience you may have experienced due to our Food and Beverage Department. Furthermore, rest assured that your comments have already been shared.Again, we sincerely apologize and thank you very much for your understanding.Best regards,Ramzi Ben Mansour,Front Office Manager

Merci beaucoup, et au plaisir de vous accueillir à nouveau.

Thank you very much for your comments.Wish to welcome you soon again in our hotel.

Mme Woodward,Je tenais à vous remercier d'avoir pris du temps pour nous informer sur tous les sujets que vous avez mentionné.Je vous promet un retour d'appel de ma part Mercredi ou Jeudi matin.Bien à vous,Ramzi Ben MansourDirecteur de la Réception