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Reviews of Homewood Suites by Hilton Greenville

3 out of 5
Homewood Suites by Hilton Greenville
102 Carolina Point Pkwy, Greenville, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 241 out of 352 reviews" "
Rating 8 - Good. 68 out of 352 reviews" "
Rating 6 - Okay. 20 out of 352 reviews" "
Rating 4 - Poor. 12 out of 352 reviews" "
Rating 2 - Terrible. 11 out of 352 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Teresa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, but everything else was below average. The kitchen floor was sticky, the carpeted area had food on it that hadn't been vacuumed up, the sheets were worn out, the a/c did a poor job of cooling, and the toilet kept running. This is one of very few times I've written a poor review for anything, and this is my first experience staying at any Hilton brand hotel that I wouldn't recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Stayed 5 nights in Dec 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff they were friendly
Stayed 2 nights in Dec 2023
Response from Mike - AGM on Jan 4, 2024
They you for the positive feedback. We look forward to you returning in the future

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Stayed 1 night in Jul 2023

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Shopping and dining close by. Snack bar. Manager’s happy hour with complimentary soup, salad, and wine/beer.
Stayed 2 nights in Jul 2023

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel. Disappointed with the air conditioning in the room. The temperature never got below 71 even though thermostat was set at 68. Didn’t sleep well, too warm
Stayed 1 night in May 2023

10/10 Excellent

Claude

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking
Stayed 1 night in Apr 2023

8/10 Good

Richard

Stayed 1 night in Mar 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shopping and dining options.
Stayed 2 nights in Dec 2022

8/10 Good

Kamika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lack of daily room service unacceptable.
Stayed 2 nights in Apr 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the size of the rooms and how quiet this hotel seems even though they were relatively busy.
Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Nothing special
Very basic, utilitarian suite. Very dated. Uncomfortable beds and old pillows. Not worth the money.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Due to covid the usual excellent breakfast was not available. We had to go out to get something to eat that was decent.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Quiet and close to everything
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The management was discriminatory at these facility. There was some staff that was more than willing to help and they were AWESOME! However, the management and higher ups were not helpful and actually created more issues than they did anything else. It was ashame that when there was a issue there wasn’t anyone professional enough to handle it properly.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and accommodating. No issues at all!! Will definitely be back
Stayed 3 nights in Jun 2021

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Amazing hotel staff and they went above and beyond! The room had so many amenities! Made our stay so comfortable and it was a good area as well! Our room had a full fridge and a dishwasher. Beds were kind of stiff and the pillows were down so they don’t offer any neck support so we didn’t sleep well. But we would definitely stay again if we could bring our own pillows!
Stayed 1 night in Apr 2021

8/10 Good

Cierra

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Carpeting in the room was filthy. Asked to switch and they couldn't accommodate. No tissue, toilet broke and when i expressed concerns at checkout, the MOD could care less. My checkin experience with Courtney was the only positive during the stay.
Stayed 1 night in Mar 2021

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasent experience!
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay , staff was professional and kind, room was clean and spacious
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Glenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here were excellent. Very friendly and helpful. Clean and quiet. Would definitely recommend this hotel to anyone.
Stayed 1 night in Jan 2021
Response from Megan Salgado - AGM on Jan 25, 2021
Thank you so much for your feedback. We strive to provide excellent customer service to all our guests. I'm pleased that we were able to exceed your expectations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in and out for a quick stay, but the Homewood was everything we needed and more. The facilities were clean, the gym was available and utilized for a quick run, and the room was spacious and very clean. The front desk staff was the nicest hotel staff I’ve ever encountered. That was the highlight of the hotel to us.
Stayed 1 night in Jan 2021
Response from Megan Salgado - AGM on Jan 25, 2021
We're so glad to hear that you enjoyed your stay with us. We just recently opened the gym so, I'm very pleased to hear that you were able to utilize the facilities during your stay. We pride ourselves on our cleanliness and our attention to detail as well as our hospitality. Thank you for taking the time to recognize our efforts and our staff for going above and beyond. We hope you return to our property next time you're in the Greenville area.

10/10 Excellent

JMICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Spacious room, well furnished, comfortable bed, nice linens.
Stayed 1 night in Jan 2021

8/10 Good

Kat, Essex NJ

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in for a long drive we checked in at almost 3am
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020

10/10 Excellent

vladismir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 4 nights in Dec 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Mystical

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

10/10 Excellent

RAYMOND

Stayed 1 night in Nov 2020

4/10 Poor

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Two star rating !
Check in was awesome the front desk associate was very polite and professional. Upon accessing the room the area to enter the elevator smelled like trash. The hallway trash cans where packed and smelled like they haven’t been changed in a day or two. After accessing the room we realized that the shower wasn’t cleaned properly there was dirty and grime in the corners of the tub. Very nasty.! The bedroom area was neat and clean and the bed was comfortable. The complimentary breakfast was just that “complimentary “ .I’ve stayed at Homewood suites in other places and I’ve never been so displeased I’m a Hilton honors member I will not be returning .
Stayed 1 night in Nov 2020

10/10 Excellent

Dorunte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Bailey, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet room with plenty of space. Very clean.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The overall room size was great...but the smell of the room had a burning smell coming from the AC/Heater. The Tv did not work half the time and the blinds would not close down all the way ...leaving the bright sun to inter in early mornings!!
Stayed 2 nights in Oct 2020

10/10 Excellent

Kelsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020