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Reviews of Holiday Inn Express & Suites Greenville - Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Greenville - Downtown, an IHG Hotel
407 North Main Street, Greenville, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
great staff. appears this property has been recently updated. walkable to all downtown shops and restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Robert, cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Clean pool
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graat location and easy walk to Main st. Staff very friendly, and a nice breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Leon, Pineville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exception customer service at check in. Everything you need at a great center city price point.
Stayed 1 night in May 2024

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest Servicesupervisor, was particularly friendly and helpful.
Stayed 2 nights in May 2024
Response from Holiday Inn Team on May 23, 2024
Deborah, thank you so much for your kind words. We appreciate your feedback and we hope to welcome you back for another amazing stay with us.

8/10 Good

Faye, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with free parking and easy walk to downtown
Stayed 3 nights in Mar 2024
Response from Holiday Inn Team on May 8, 2024
Faye, thank you so much for your feedback! We are so happy to hear that you enjoyed our complimentary parking and convenient location. We hope to welcome you back the next time you're in town!

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk girls are friendly and accommodating, good breakfast, clean room and bathroom, walking distance to downtown, we had a good experience
Stayed 3 nights in Apr 2024
Response from Holiday Inn Team on May 3, 2024
Ming, thank you so much for your awesome review! We are so happy to hear that you had a wonderful experience with us. We hope to welcome you back the next time you're in town!

10/10 Excellent

Laurel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on May 2, 2024
Laurel, thank you so much for feedback on your most recent stay with us. We are so happy to hear that you enjoyed our services during your stay. We hope to welcome you back the next time you're in town!

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attended a concert. Hotel is in walking distance from tje arena
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Apr 26, 2024
Tommy, thank you for your feedback. We hope you had a terrific time at the concert, and we are so happy to hear that you enjoyed our convenient location!

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn Team on Apr 26, 2024
Dave, thank you for your rating! Come see us again soon!

10/10 Excellent

Peggy

Stayed 1 night in Apr 2024
Response from Holiday Inn Team on May 14, 2024
Peggy, thank you so much for your awesome 5-star rating!! We are delighted to hear that you had a perfect stay with us.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay thats reasonable.
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on Apr 26, 2024
Leon, thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older but acceptable. Room was a little musty. Staff was excellent. Incredibly friendly and helpful. They made all the difference.
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday Inn Team on Apr 15, 2024
Gina, thank you so much for your 5-star rating! We are delighted to hear that you had a perfect stay with us. We hope to see you again soon!

10/10 Excellent

Bruce

Stayed 4 nights in Apr 2024
Response from Holiday Inn Team on May 2, 2024
Bruce, thank you so much for your awesome 5-star rating! Come see us again soon.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Venus is amazing!! There was some confusion re: room availability vs. what I had booked w/ Expedia. She handled efficiently and pleasantly
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on Apr 10, 2024
Carly, thank you so much for taking the time to share your experience with us. We will make sure to let Venus know she did a great job during your check in process and clearing up any confusion regarding your room availability. We hope to welcome you back the next time you're in town!

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasurable experience for my brother and me. If we ever come into the city again, we are staying here! 10/10 recommend.
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Seth, thank you so much for your enthusiastic review!! We are so happy to hear that you enjoyed your stay with us and explore the city. We hope to welcome you and your brother back the next time you're in town!

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff was very friendly
Stayed 3 nights in Mar 2024
Response from Holiday Inn Team on Apr 4, 2024
Carl, thank you so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on Apr 4, 2024
Hayley, thank you so much for your awesome 5-star review!! We are so ecstatic to hear that you had an amazing time with us. Come see us again soon!

10/10 Excellent

Tamra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, Rebecca was amazing and so helpful and informative! Will stay again!
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 25, 2024
Tamra, thank you so much for your awesome review! We are so glad you had an amazing stay with us and we will make sure to pass this review along to Rebecca. We hope to welcome you back the next time you're in town!

10/10 Excellent

Steven, Erie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top friendly, helpful and very courteous. Whole property was a 10 from bottom to the top!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 25, 2024
Steven, thank you so much for your fabulous review!! We are so happy to hear that you enjoyed your stay with us from check in to check out. We hope to see you the next time you're in town!

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 19, 2024
James, thank you for your rating. We are truly disheartened to hear that you did not have a perfect stay with us. We hope to hear more about your experience with us so we can continue to improve our services and facilities.

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Robert, thank you so much for your awesome 5-star rating!! We are so grateful to hear that you had a wonderful stay with us. We hope to welcome you back the next time you're in town!

10/10 Excellent

Robert, Fair Play

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was great
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 18, 2024
Robert, thank you so much for your awesome review! We hope you had a wonderful stay with us and were able to explore during your time with us. Come see us again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, well lit. Staff was super friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 7, 2024
Heather, thank you so much for your awesome review!! We hope to see you again the next time you're in town.

10/10 Excellent

Linda, Chuckey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping and dining. Barbara at check-in is great.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 5, 2024
Linda, thank you so much for your awesome feedback! We hope you had an amazing time exploring the area and were able to try out the surrounding restaurants. Come see us again the next time you're in town!

10/10 Excellent

Scott, Huntersville

Liked: Cleanliness, staff & service, property conditions & facilities
Barbara at the front desk was awesome. :-). Only suggestion is that breakfast should be open later than 9:30 on Saturday.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 5, 2024
Scott, thank you so much for your fabulous review! We are so happy to hear that Barbara made your stay awesome. We hope to welcome you back the next time you're in town.

10/10 Excellent

Andrew

Business traveller
Liked: Amenities
Barbara is AMAZING!!! She was so friendly, polite, and professional! She went above and beyond, and I would return because of her.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Mar 4, 2024
Andrew, thank you for you so much for your fabulous review!! We are so happy to hear that you enjoyed your stay and enjoyed Barbara's service! We hope to welcome you back the next time you're in town.

10/10 Excellent

Meral

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 29, 2024
Meral, thank you so much for your awesome 5-star rating! We are so glad you had an amazing experience with us. Come visit us again soon!

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara was very welcoming and helpful, will be staying again and now I’m a member. Thanks Barbara!
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 26, 2024
Caitlin, thank you so much for your awesome feedback! We are so glad to hear that Barbara was helpful and welcoming during your stay. We hope you enjoy being a part of the IHG family, and hope to see you again soon.

10/10 Excellent

Sean

Travelled with family
L Forsyth
The front desk assistant was Barbara. She was the kindest most hospitable employee and human being you could ever know! I wish she could be everywhere!!
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 26, 2024
Sean, thank you so much for your raving review! We will make sure to pass this review to Barbara and continue to encourage her to be AWESOME. We hope to welcome you back the next time you're in town.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 29, 2024
Mathew, thank you so much for your awesome 10-star rating! We hope to welcome you back the next time you're in town!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 26, 2024
Patricia, thank you so much for your awesome 10-star rating!! We are so glad you loved your stay with us, we hope to welcome you back the next time you're in town!

10/10 Excellent

Steven

Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Mar 25, 2024
Steven, thank you so much for your awesome 5-star review!! We hope to welcome you back the next time you're in town!

10/10 Excellent

Kenny

Travelled with family
The staff was incredible! So friendly and helpful. We were always greeted with a smile. Love, love the awesome breakfast! Everything was just perfect.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 23, 2024
Kenny, thank you so much for your enthusiastic review! We are so happy to hear that you enjoyed your stay with us. We love helping our guests and doing it with a smile! We hope to welcome you back the next time you're in town.

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Very clean. Front desk was amazing. We forgot a toothbrush and they gave us one and some toothpaste for free
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Molly, thank you so much for taking the time to share your experience with us. We are so glad that you had a clean, comfortable and quiet stay during your time in Greenville. We hope to welcome you back the next time you're in town!!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Charles, thank you so much for your awesome 10-star rating!! We hope to see you again soon.

8/10 Good

Mannie

Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Mar 25, 2024
Mannie, thank you so much for your rating! We hope you have an absolutely perfect stay with us the next time you're in town!

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most accomodating.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Curt, thank you for your feedback on your most recent stay with us. We hope to see you again soon!

10/10 Excellent

Madi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Madi, thank you so much for your awesome 5-star review! We hope to welcome you back the next time you're in town.

10/10 Excellent

Winfred, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in downtown Greenville; incredibly friendly staff, especially Barbara at the front desk.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 19, 2024
Winfred, thank you so much for sharing your experience with us. We are so glad you had a wonderful time in downtown Greenville, and enjoyed Barbara at the front desk. We hope to welcome you back the next time you are in town!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Location was perfect.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 19, 2024
Lori, thank you so much for your awesome review!! We are happy to provide a clean and comfortable place to stay for our guests. We hope to see you the next time you are in town.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 19, 2024
Scott, thank you so much for your awesome 10- Star rating!! We are so glad you had a wonderful time in Downtown Greenville. We hope to welcome you back the next time you're in town.

10/10 Excellent

Jennifer, San Diego

Travelled with partner
Liked: Amenities
Walking distance to restaurants/bars on Main St.! A little farther walk than some of the other hotels but worth it for saving a lot of money! The front desk lady, Barbara, was so sweet and welcoming! Rooms were nice and comfortable.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 12, 2024
Jennifer, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay and felt welcome by Barbara. We will make sure to let her know how great she is doing!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barbara at the front desk was amazing and a very friendly person . Will stay here again , price was spot on , location was good
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 12, 2024
Arthur, thank you so much for your awesome review!! We are so happy to hear that Barbara did an amazing job at making you feel welcome, we will make sure to pass along this review to her! We can't wait for your next stay with us.

10/10 Excellent

Chandra

Travelled with partner, Travelled with group
Liked: Amenities
Perfect for walking downtown Greenville!
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Feb 9, 2024
Chandra, thank you for your wonderful feedback! We are stoked to hear that you had an amazing time walking and exploring downtown Greenville. We hope to see you soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in downtown Greenville
We had an excellent stay at the Holiday Inn Express in downtown Greenville. Conveniently located to Bon Secours Wellness Arena as well as many downtown restaurants.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Team on Jan 31, 2024
Tammy, thank you so much for your awesome review! We are so glad you had an excellent stay with us and were able to explore downtown Greenville. We hope to welcome you back soon!

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th time staying here and it never disappoints!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Angela, thank you so much for your awesome review! We are so happy to hear that you have enjoyed every stay with us, we hope to welcome you back every time you're in town.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Deborah, thank you so much for your awesome five-star review!! Please come see us again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
Stayed here for three nights and it was pretty awesome! Venus was AMAZING! So friendly and asked us about or day if we saw her on our way back to our room. The rest of the staff we interacted with was also very friendly!
Stayed 3 nights in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Evelyn, thank you so much for your feedback on your most recent stay. We are ecstatic to hear that you had a wonderful time with us and were greeted by our awesome front desk agents.