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This hotel was definitely the best. The staff were very friendly. The hotel was very big, the staff helped us with our suitcase. Breakfast was good too.
The hotel was great! It faces the east side of the island where we could see the ocean and sunrise. It is close to all shops in Fira. It is accessible from the main road which made it is easier to get in and out with our rental car. The staff was incredibly helpful and friendly. The breakfast buffet was good too. We didn't use the pool but it's probably really nice in the summer. We certainly recommend this hotel.
We loved our stay at the santorini palace. Hotel was beautiful although a bit like a maze. Breakfast was brilliant. Staff were very friendly and accommodating. Would highly recommend to anyone visiting there
We greView room which was gorgeous. The room was beautiful spotless clean and a really good size. The grounds of the hotel & pool are extremely clean. 10 minute walk to Fira & a 3 min walk to firostefini which had some lovely restaurants and amazing sunset view. Only negative about the hotel very noisy at 7am people banging doors & speaking very loudly outside the door. Also the pool bar won’t serve you fries on their own you must purchase a sandwich to get fries which made no sense.
We had the most amazing time in this beautiful hotel from start to finish , perfect location for everything ? Amazing views and the best sunsets . Room was clean and cleaned every day , we stayed 12 nights and we haven’t a bad word to say about this hotel all staff were lovely and made us feel very comfortable . Thank you for a great stay .
All staff members were very helpful and attentive of any needs we had. The location is perfect and gorgeous! There are many restaurants walking distance. Definitely recommend this hotel!
The rooms smelled. Things were falling apart. Itching bedding. The vest thing was the breakfast.
Vernette
Stayed 2 nights in Aug 2023
Response from on behalf of Santorini Palace Hotel on Aug 22, 2023
Thank you for taking the time to share your concerns. We feel sorry to hear that our hotel did not meet your expectations. During your stay you have visited our breakfast area with our manager where you had more than 3 options for eggs but you insisted on a personalized omelette which is not part of our service as we are a 4 star hotel whith no such options. We understand that breakfast is a crucial part of your stay, and we regret that we fell short of meeting your expectations. For the rest comments please know that your concerns have been taken seriously, and we have already initiated a thorough investigation into the issues you raised.
Beautiful hotel with a gorgeous swimming pool. They very kindly upgraded our room and also gifted a bottle of champagne as it was my birthday. Staff were terrific too, especially the Reception guy.
Great location, nice hotel, comfortable and spacious rooms. However, the pool was dirty. It stained my daughter swimsuit (yellow stains!!!) the service was average (waiters seem not to collect empty dishes), towels for the pool are old and not in great conditions. Breakfast buffet average
Loved my 4 night stay at the Santorini Palace. Great property, nice pool area, not over crowded, close walk to shops and restaurants and most of all a very helpful staff! I would stay there again.
We had an wonderful stay at Santorini Palace. The staff was very helpful and accommodating! The rooms were pretty and very clean and comfortable. The area itself is quiet, but it is a short walk to shops and restaurants so for us it was the perfect balance. Right across there is a lookout that offers a gorgeous view of sunset, away from the crowds! Will definitely stay here again if we return to Santorini!
The property is close and walkable to many different restaurants, shopping and attractions. The staff at the hotel are also super friendly and helpful!
We liked everything about the hotel.
Concierge Christos was very helpful recommending us best places to visit and where to eat.
Maria at the front desk-lovely and friendly
And Luciano who helped us with the luggage. Rest of the staff were as great!
Great location-in the middle of everything and easy to access
We were so impressed by the Santorini Palace. The staff was very friendly and welcoming. The amenities and service they provided was outstanding. We loved the outdoor pool and breakfast buffet. Parking was easy and the location was great. Lots of places to dine. We will be back. Thank you for such a wonderful time!
Santorini Palace was an absolutely amazing experience made even better by the hotel’s incredible staff, especially Christo at the desk who took the time to ensure our stay was perfect. There was never a concern about amenities or transportation, and most everybody at the hotel (and across Santorini) spoke and understood English. The room was upgraded at no charge, making our stay even more memorable. The hotel sits atop a hill so from our room we got an incredible view of the surrounding area and coastline — there’s nothing more romantic than a Santorini sunset.
Thank you to Christo and the entire crew at Santorini Palace for making this trip so spectacular! We will definitely be making Santorini Palace our place to be going forward.
Beautiful, unique architecture, scenic location, helpful staff. Elegant place.
Too many steps to the rooms. It was like a maze without proper arrows/ signs. Definitely not meant for the person who is not fit to walk up and down several times a day.
Santorini Palace is beautiful and the moment you step into the hotel you feel super relaxed. The pools and facilities are also very nice! The staff are super friendly and helpful, especially Maria! She helped us make several dinner reservations by the caldera and arrange transport to the ferry port and the airport. We were also offered a free upgrade from a standard room to a deluxe room with sea view and private pool. We had an amazing stay here and would gladly come again!