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Reviews of NEMA Design Hotel & Spa - Adults Only

5 out of 5
NEMA Design Hotel & Spa - Adults Only
Analipsi, Hersonissos, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Liked: Cleanliness, staff & service
Very beautiful and clean facility
Response from Nema on Feb 27, 2024
Dear Irina,Thank you very much for your kind words! We take great pride in maintaining the beauty and cleanliness of our facility to ensure that our guests have a comfortable and enjoyable stay. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back again soon! If there's anything specific you particularly enjoyed during your stay, please do let us know so we can continue to exceed your expectations.Guest ServicesNema Design Hotel & Spa

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay
Stayed 7 nights in Oct 2023
Response from Guest Experience Agent on Nov 2, 2023
Dear Colin, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future. Kind Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience Agent on Oct 29, 2023
Dear Sandra,Thank you for the perfect rating!We are delighted to see that you had an enjoyable stay with us and that our staff, facilities and services exceeded your expectations.We hope to welcome you back in the near future for another exceptional holiday experience.Warm regards,Eirini ArvanitakiGuest experience agentNEMA Design Hotel & Spa

10/10 Excellent

Robert, Slough

Great location. Great premises. Great service from great staff.
Stayed 7 nights in Oct 2023
Response from Guest Experience Agent on Oct 15, 2023
Dear Robert, We would like to thank you for the perfect rating! We are really happy that you enjoyed our facilities and services provided and that your expectations were met. Looking forward to welcoming you back in the near future. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

2/10 Terrible

Tamir, Beer sheva

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We booked the hotel and paid a lots for getting all inclusive hotel bit when we arrived after the first day we had to pay for things you drink and eat at the restaurants and pool bar.. like paying for sparkling water! For non and alcoholic drinks, and we can't order food at the pool menu, only by paying extra charge!!! They have a samll menu and they telling you that u can order free from there and there is a little few drinks, and thats it! I call it FULL BOARD and not an all inclusive hotel! Also, I booked them and choose the option ti oay when arriving to the hotel and they keep sending me emails and sms that i must pay 2 weeks before i come, if not they will cancel our reservation... A shameful service and experience with that hotel, definitely will be our first and last time there!!
Stayed 5 nights in Sep 2023
Response from Guest Experience Team on Oct 9, 2023
Dear Tamir, thank you for sharing the experience you had with us. We appreciate your input. As guest satisfaction is amongst our top priorities, we shall take your comments into serious consideration. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was as beautiful as we suspected, if not more. Right on the water with great parking out front. We had drinks at the property bar/restaurant and all the staff were so wonderful and fun. ALL the staff was amazing. We are looking forward to coming back with our family soon!
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on Sep 19, 2023
Dear Jenny, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

Jael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful, went on a solo trip and felt so safe !!
Stayed 3 nights in Sep 2023
Response from Guest experience agent on Sep 16, 2023
Dear Jael, Thank you for choosing Nema Design Hotel & Spa for your recent stay. Thank you for sharing your positive impressions about our hotel. We hope you give us another opportunity to welcome you and to offer you a very warm hospitality. Kind Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

8/10 Good

Maya

Stayed 3 nights in Sep 2023
Response from Guest Experience Agent on Oct 15, 2023
Dear Maya, thank you for posting your review online! We are glad to see that you enjoyed your stay here with us and our facilities and services provided. We hope to see you again in the near future!Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 Good

Oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Great service and kind stuff. The all-inclusive package includes 3 meals and free drinks from selective menu (not all beverages are free)
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on Sep 19, 2023
Dear Oz, thank you for taking the time to give us a review. We are glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Kind Regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Guest Experience Team on Sep 6, 2023
Dear Anonymous, Thank you for your perfect rating! We are delighted that you enjoyed your stay here with us and had a wonderful holiday experience! We hope to welcome you again in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, the architecture, the staff, the breakfast !! a real luxury experience, reasonably priced! We loved this holiday / our room was lovely. The staff were very friendly and accommodating and we really hope we can return!
Response from Guest Experience Team on Sep 2, 2023
Dear Dimitra, Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff, services and facilities provided exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

ATHANASIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel.
Stayed 3 nights in Aug 2023
Response from Guest experience agent on Aug 29, 2023
Dear ATHANASIA, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and services exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future. Warm regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

10/10 Excellent

Marion

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff have a sunny disposition from breakfast to dinner.
Stayed 5 nights in Aug 2023
Response from Guest experience agent on Aug 24, 2023
Dear Marion, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for the review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

10/10 Excellent

TAMIR

Stayed 3 nights in Jul 2023
Response from Guest experience agent on Aug 10, 2023
Dear TAMIR,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

6/10 Okay

George

Stayed 2 nights in Jul 2023
Response from Guest Experience Agent on Feb 7, 2024
Dear George,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
We really thank you for your wonderful service, I must say that the hotel is lovely, everything is clean very and at a very high level. The furniture, the lobby, the rooms, everything is really perfect! I will highly recommend this hotel to Israelis And the tourists!! I think this hotel deserves a score of 6 stars We really enjoyed every moment, the kindness and patience Yours is a really lovely team! Even when we arrived we asked to change rooms because Modesty and privacy and you responded positively and courtesy. A hotel without competitors! Your high score in booking deserves even more!
Response from Guest experience agent on Jul 13, 2023
Dear guest ,Warm greetings from Nema Design Hotel & Spa.Thank you so much for such a wonderful feedback about the hotel.It will be my pleausure to pass your lovely comments to the entire team that exceeded your expectations with their friendliness, warmth and attentiveness.We hope to welcome you back again in the near future!Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

10/10 Excellent

Marea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nema is the must stay option when exploring the Iraklio side of Crete. The location is perfect and cocooned with ability to explore and get anywhere. The hotel itself is divine with stunning facilities!
Stayed 3 nights in Jun 2023
Response from Guest experience agent on Jul 9, 2023
Dear Marea,Thank you for your positive feedback following your recent stay at NEMA Design Hotel & Spa and for scoring us high on every level of our facilities and services provided, which is indeed much appreciated.We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience.Warm Regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design, helpful staff and great food for breakfast and dinner.
Stayed 3 nights in Jun 2023
Response from Guest experience agent on Jul 3, 2023
Dear Daniel,Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and facilities exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Warm regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

10/10 Excellent

Sharon

Stayed 4 nights in Jun 2023
Response from Guest experience agent on Jul 3, 2023
Dear Sharon,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

10/10 Excellent

Jael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect birthday trip.
Whew! This hotel blew me away. My room was PERFECT. The room service, large outdoor space with a fire place, Netflix, the food, and facilities. The lady at the spa and guys that worked at the bar/restaurant were so lovely. The gym was well equipped, really clean and quiet. Water sports are only 2 minutes away a with local convenience shops, new restaurants and a tour available. The reception ladies even gave me a birthday cake and gift to take home❤️ Will be visiting again soon.
Stayed 2 nights in Apr 2023
Response from Guest Relations on Jun 11, 2023
Dear Jael, thank you so much for the perfect rating! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa.

10/10 Excellent

Kristiyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here this hotel was the best out of the 5 we stayed at during our vacation island hopping around Greece. Staff was all very friendly, the place is super clean and modern and the food was really good! I would definitely go back
Stayed 5 nights in May 2023
Response from Guest experience agent on Jun 15, 2023
Dear Kristiyana, thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is very appreciated and valued to us. We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stylish hotel, but had a cold feel to it. Some staff were great, others just downright mean. Basic requests were “problematic”, won’t be returning
Stayed 4 nights in Apr 2023
Response from Guest Relations on Apr 17, 2023
Dear Paul,Thank you very much for taking the time to review your stay with us.We truly appreciate your positive words about the design of our hotel and our staff.However, please accept our sincere apologies for any inconvenience caused regarding the points that you focus on your feedback.Kindly rest assured that your valuble comments will be of investigation and we will keep improving our services and facilities.We wish to have the opportunity to welcome you again in our retreat and fulfill your highest expectations.Kind regards,Chrisa ChazdenGuest Experience ManagerNema Design Hotel & Spa

10/10 Excellent

Mildred

Stayed 4 nights in Nov 2022
Response from Guest experience agent on Jun 22, 2023
Dear Mildred,thank you for the perfect rating! We are glad you enjoyed our facilities and services. We hope to have you again with us in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

6/10 Okay

chloé

Liked: Cleanliness, property conditions & facilities
Le lieu est très beau, il reste des choses à finaliser (dans la salle de bain). Hier soir, quelqu'un est entrée dans notre chambre vers 22h, cette personne à tout de suite refermer la porte, elle n'avait pas la blouse de l'hôtel. Il n'y a pas de verou à l'intérieur de la chambre. Mon conjoint est donc allé voir l'accueil, qui lui a dit que c'était un technicien qui s'est trompé. Nous n'avons pratiquement pas dormit ... A l'arrivée dans l'hôtel on nous offre 15 min de massage mais quand nous allons réserver, on nous inique que c'est full. À quoi ça sert d'offrir ça si c'est déjà plein... C'est bien dommage, nous ne faisons jamais ce genre de voyage.
Stayed 3 nights in Apr 2024
Response from Nema design hotel & Spa on Apr 30, 2024
Chère Chloé,Je suis désolé d'apprendre que votre expérience à notre hôtel n'a pas été à la hauteur de vos attentes. Nous nous excusons sincèrement pour l'incident concernant l'entrée non autorisée dans votre chambre. Cela ne correspond en aucun cas à nos normes de sécurité et de confidentialité, et nous prendrons des mesures immédiates pour empêcher que cela ne se reproduise à l'avenir. Nous comprenons à quel point cette situation a pu être perturbante pour vous et nous vous prions d'accepter nos excuses les plus sincères.En ce qui concerne la disponibilité des massages, nous regrettons que vous n'ayez pas pu en profiter malgré notre offre. Nous nous efforçons constamment d'améliorer nos services et nous prendrons en compte vos commentaires pour éviter de créer des attentes déçues à l'avenir.Nous apprécions vos commentaires et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien meilleure.Cordialement,Antonios GonianakisDirecteur général

10/10 Excellent

Anne-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es waren alle superlieb, freundlich und hilfsbereit sehr schöne Anlage und der Privatpool ist toll
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Nov 4, 2023
Dear Anne, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

4/10 Poor

ADELINE

Liked: Room comfort
Disliked: Staff & service
Déception
Décevant dès le début , nous avions réservé en payement sur place générant un surplus et avons du payer en avance sous menace d’annuler notre réservation , le tarif est cependant resté le même malgré mes multiples demandes. Chambre sans intimité, vue constante sur les chambre voisines. All inclusif très limité beaucoup de chose en extra charge. Plage privée sale et bain de soleil en fin de vie. Tout semble fait au détriment du client. Sourires contre tips . Très très déçus
Stayed 3 nights in Oct 2023
Response from Nema Design Hotel & Spa on Nov 15, 2023
Dear Mrs. Adeline, On behalf of the entire team of our Nema Design Hotel & Spa we would like to thank you for your kind preference to our property. As we mentioned upon your stay, we received your reservation with specific price and cancellation policy. Our policies, facilities and packages are written on our websites. Kindly note that we followed our payment policy. Aditionally, as you can see on our site, we don't have private beach.Rest assured that we take under consideration all of our guests ' comments and we do our best in order to make their stay a memorable one, as we did with you. We look forward to having the chance to welcome you in our property again during your next visit in island of Crete and exceed your expectations. Kind Regards, Guest Relations Department

10/10 Excellent

Jens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war sehr schön für ein paar ruhige Tage zum entspannen und erholen. Wir werden wiederkommen
Stayed 7 nights in Oct 2023
Response from Guest Experience Team on Oct 13, 2023
Dear Jens, Thank you for your perfect rating! We are delighted to hear that you enjoyed your stay here with us as well as our facilities and services provided! We hope to welcome you back at Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

6/10 Okay

Pierre

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Le All Inclusive n'est PAS un vrai All Inclusive... Certaines boissons et certains plats ne sont pas compris et sont payants.... Peu d'intimité sur les terrasses avec piscines privatives. Beaucoup de passage et tout le monde peut venir voir ce que vous faites. Le personnel de ménage est très sympatique, mais très bruyant dès tôt le matin.
Stayed 5 nights in Sep 2023
Response from Guest Experience Agent on Oct 13, 2023
Dear Pierre, Thank you for taking the time to write your review. We appreciate your input, and since our guests' satisfaction is among our top priorities, we shall take your comments into serious consideration. We hope you give us another chance in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 Excellent

Thi Nguyet Thu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the NEMA hotel. The service was superb and very attentive, the selection of food and drinks included in the All-Inclusive Option was great and the hotel itself is very beautiful. We stayed for 8 nights and shared a bigger double room (3 persons) with a balcony and sea view. Can definitely recommend this hotel to anyone who enjoys the quiet without any kids around the hotel area. Thanks a lot to the staff!
Stayed 8 nights in Sep 2023
Response from Guest Experience Team on Sep 19, 2023
Dear Thi Nguyet Thu, thank you for the perfect rating! We are delighted to see that you had a wonderful holiday experience at Nema Design Hotel & Spa and that you have enjoyed our facilities and services. We hope you give us a chance to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Guest experience agent on Sep 20, 2023
Warm greetings from NEMA Design Hotel & Spa! Thank you so much for your review.We hope to welcome you back in the future. Warm Regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was great and the staff as well. My only regret is the lack of activities or places to visit around the hotel
Stayed 7 nights in Aug 2023
Response from Guest Experience Team on Sep 2, 2023
Dear Thomas, Greetings from Nema Design Hotel & Spa! We would like to thank you for your perfect rating and your kind words about our staff. We are glad to see that you have enjoyed your stay here with us. We hope to welcom you back in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, amazing service and staff, amazing room, amazing spa and amazing pool area. Higly recommend
Stayed 6 nights in Aug 2023
Response from Guest experience agent on Aug 13, 2023
Dear Thomas,Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff and facilities exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.Warm Regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

10/10 Excellent

Enya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gepflegte moderne Hotelanlage und freundliches Personal.
Stayed 7 nights in Jul 2023
Response from Guest experience agent on Aug 6, 2023
Dear Enya, Thank you for your review and the kind words about our staff and service! We are glad that you enjoyed your stay at our hotel and we hope to welcome you back again in the near future. Warm Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

8/10 Good

Emre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt mit einigen Schwächen Ich habe vor Kurzem im Hotel Nema übernachtet und möchte gerne meine Erfahrung teilen. Die Lage des Hotels war in Ordnung und das Personal war stets freundlich, was mir sehr gut gefallen hat. Die moderne Einrichtung des Hotels hat mir ebenfalls gut gefallen. Leider wurde der eigene Pool nur einmal gereinigt, was etwas enttäuschend war, und die Hotelanlage war klein. Das Essen war köstlich, aber die Auswahl war nicht immer vielfältig. Obwohl das Hotel als "All-Inclusive" beworben wurde, war nicht alles kostenlos, was ein Minuspunkt für mich war. Außerdem wurde die Minibar nie gefüllt, was ich auch als Schwachpunkt empfunden habe. Insgesamt gebe ich dem Hotel Nema Design 4 von 5 Sternen. Es war ein angenehmer Aufenthalt, aber es gab einige Verbesserungsmöglichkeiten, die das Erlebnis noch besser gemacht hätten.
Stayed 5 nights in Jul 2023
Response from Guest experience agent on Aug 6, 2023
Dear Emre, Thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is highly appreciated. We look forward to welcoming you back in the near future. Warmest Regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

8/10 Good

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest experience agent on Jul 11, 2023
Dear Fabian, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for your review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel digne d un 5 étoiles qualité de service , repas excellent très bonne qualité . Personnel aux petits soins. Juste petit bémol nous avions chambre avec jacuzzi , bruyant la nuit .
Stayed 6 nights in Jul 2023
Response from Guest experience agent on Jul 10, 2023
Dear Julie, Thank you for the perfect rating! We are glad that you enjoyed your stay at our hotel and that we exceeded your expectations. We hope to welcome you back again in the near future. Warm Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Guest Experience Team on Jun 21, 2023
Dear Kristina, we would like to warmly thank you for taking the time to post such a positive review! We hope to welcome you back in Nema Design Hotel & Spa in the near future. Kind regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 Good

Yasmina

Travelled with partner
Liked: Staff & service, property conditions & facilities
FR: Propreté relativement ok mais quelques détails a revoir pour un 5 étoiles. (Comme porte vitrée et miroir avec des traces de doigts). Cote nourriture, assez bonne qualité mais pas assez varié !!! Tous les jours la meme choses au buffet et pour le lunch de midi c’est tous les jours les meme choix à la carte. Hotel tres petit on y fait tres vite le tour et les portes des chambres claquent beaucoup trop dans la couloirs ce qui peut être dérangeant. Point positif : personnel (très professionnel et disponible) Le spa mais très cher pour les services proposés Et les chambres avec piscine privée (mais trop de vis a vis). ENG: Cleanliness relatively ok but a few details to review for a 5 stars. (Like glass door and mirror with fingerprints). Food: fairly good quality, but not enough variety! Every day the same thing at the buffet and for lunch it's every day the same choice à la carte. The hotel is very small, you get around it very quickly and the room doors slam too much in the corridor, which can be disturbing. Positive point: staff (very professional and available). The spa, but very expensive for the services on offer. And the rooms with private pools (but too many overlooked areas).
Response from Guest Experience Team on Jun 19, 2023
Dear Yasmina, We are happy to know that you enjoyed your stay here at Nema Design Hotel & Spa. We are grateful for your kind words about our staff and facilities. Your feedback regarding our cleanliness will be certainly taken into consideration. We hope to see you again in the near future! Warm Regards, Eirini Arvanitaki, Guest Experience Agent, NEMA Design Hotel & Spa.

6/10 Okay

Oliver

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Insgesamt waren wir nicht zufrieden. Das hatte mehrere Gründe (die nicht 5-Sterne-würdig sind): 1. All-Inclusive: Aber inclusive ist da gar nicht ALL. Man muss sich eine App laden, in der man sehen kann, welche Speisen und Getränke inclusive sind. Bei jeder Bestellung wird man ablehnend behandelt, wenn diese inclusive ist. Man wird permanent in zusätzliche Ausgaben gedrängt. Am Abreisetag erhielten wir nicht einmal mehr ein Mittagessen, obwohl wir am Anreisetag so spät ankamen, dass wir weder Frühstück, Mittag noch Abendessen in Anspruch nahmen. Bei Mittagessen (seltsamerweise á la carte) warteten wir den einen Tag ganze 2h auf unsere Bestellung (allein 45 Minuten auf die Karte). Von der Kellnerin gab es nicht einmal eine Entschuldigung. Eine Cola zum Frühstück? Nicht all inclusive! Ein Getränk am Pool? Erst auf Nachfrage und erst ab 11:15 Uhr! 2. Unser Zimmer lag unterhalb des Dunstabzuges der Küche. Mehr braucht man dazu nicht ausführen. 3. Die Sauna schließt schon 18:00 Uhr. Warum? Die Sauna besucht man doch eher abends. 4. Zum Strand muss man eine Straße queren. Stand ist maximal okay. Service dort nur ganz sporadisch 5. Hotel liegt exakt unter der Einflugschneise des Flughafens Heraklion 6. Es gibt nur sehr sehr freundliches oder sehr unfreundliches Personal. Aber durchaus positiv war: 1. grandioses Essensauswahl, sehr lecker 2. tolles Zimmer mit riesiger Terrasse und Außenkamin 3. ziemlich zentrale aber bis auf die einfliegenden Flugzeuge ruhige Lage
Response from Guest experience agent on Jun 14, 2023
Dear Oliver,Warm greetings from NEMA Design Hotel & Spa.Thank you for choosing our hotel for your recent vacation and for taking the time to review your stay with us.We appreciate a lot your kind comments about the room and our food selection. We are deeply sorry to hear about your disappointment, particulary in regards to the all inclusive option. We are saddened for failing to provide you with an exceptional service at the restaurant. Please accept our sincere apologies for the lapses that affected your enjoyment. Kindly be assured that every single point mentioned will be taken into consideration for future changes and improvements.Thank you again for bringing your concerns to our attention and giving us an opportunity to respond and improve.We truly hope to welcome you back in the future ensuring a perfect hospitality experience. Warm Regards, Evgenia KondaurovaGuest Experience AgentNema Design Hotel & Spa

6/10 Okay

Cor

Travelled with partner
Disliked: Property conditions & facilities
This is not a 5 star hotel, there are a lot of issues: Checking in is very unpersonal selfservice. Rooms at the garden site have a bad snel outside. The begroot shower in bath is small and dangerous. The restaurant in front Seasiders has a smal menu ( only full rushes no snacks )and the staf is not friendly . Breakfast Fresh fruit only crapefruit Oranjes cut in strange slices nobody take so they are Dries out. Area of the hotel is a construction area Will be ok in 2033 . Internet is very slow. Maintenance is needed.
Stayed 4 nights in May 2023
Response from Guest Experience Team on Jun 4, 2023
Dear Cor, Thank you for taking out the time and posting your review after your stay in our hotel. We are saddened to see that we have failed to provide you with the exceptional, first-class experience that you deserve. Please accept our sincere apologies for the lapses that affected your enjoyment. Your comments matter greatly to us as we plan to investigate and take all the necessary actions. We truly hope to have the opportunity to welcome you back at our property. Sincerely, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa.

10/10 Excellent

Marco, Wetzikon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neu umgebautes Hotel mit absolut bester Küche...
Stayed 5 nights in Apr 2023
Response from Guest Experience Team on May 7, 2023
Dear Marco,Warm greetings from Nema Design Hotel & Spa.Thank you for sharing your positive feedback and highlighting your impressions about our cuisine.We look forward to welcoming you back and extend once again the warm greek hospitality standards.Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa