We were supposed to stay at Luna for 5 nights. When we got there our room was unavailable so we had to be switched to a different place. This was a little frustrating when we paid a lot of money for the place we thought we were staying at. It turns out the place they moved us to was absolutely gorgeous so we had no complaints about that place (Enastron Suites - highly recommended).
Fay was very friendly and very helpful. She was only a quick text away and helped us arrange and plan a lot during our stay. We actually only stayed at Luna for 1 night but it was beautiful. Really cool cave house that had a nice outside sitting area/patio with a small hot tub and an upper patio with some chairs. You could see the sunset from there, the view was nice. Pyrgos is a really good place to stay. There were good restaurants close by (Cava Alta, Mythos tavern, Metaxy Mas, Pyrgos Inn) and it was really cute and quiet away from the really busy towns. It was still very close to everything though. We rented a 4 wheeler right in town and we saw the whole island. Everything is so close and easy to get to from there. I would definitely recommend Luna Suites, maybe just confirm availability before arriving to avoid surprises.