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Reviews of Staybridge Suites Great Falls, an IHG Hotel

3 out of 5
Staybridge Suites Great Falls, an IHG Hotel
201 3rd Street NW, Great Falls, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 412 out of 634 reviews" "
Rating 8 - Good. 154 out of 634 reviews" "
Rating 6 - Okay. 37 out of 634 reviews" "
Rating 4 - Poor. 20 out of 634 reviews" "
Rating 2 - Terrible. 11 out of 634 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great breakfast
Stayed 1 night in May 2024

8/10 Good

Candis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Staff amazing. Everyone is friendly. Every person cleaning the rooms or working there greeted you with a smile and we’re super happy. Breakfast is good. However if you are Gluten free you will not be able to eat anything. Not yogurt, nor the fruit as there is too much cross contamination. There were apples…. They have a little pantry you can purchase items from and amazingly they did have a few gluten free selections! Impressive on that part. The actual hotel room was awesome. We had a suite with separate bedroom and an awesome kitchen. Would have been nice to have dish soap, not just dishwasher soap. But that’s ok. There is hotel shampoo, conditioner, body wash and lotion but not the little hotel bottles. So it’s eco friendly. The complaint- We were 4th floor riverside. There is a train track right outside the fence line. Train whistle at 9:00, 10:00,11:00. PM like clockwork both nights we stayed. It is so loud and then the room shakes. Like shaking to the point you would think there is an earthquake. Then there are the birds. It sounded as though they were nesting in the walls. So loud and it wasn’t just early in the morning. Pool is average and the hot tub is smaller. But a decent facility. Would I stay here again. Noise wise -would definitely not be on the riverside, possibly city view side. It is good dollar for what you get but considering the noise it is a little pricey.
Stayed 2 nights in May 2024

6/10 Okay

Stephanie

Travelled with family
Functional. Quite dirty. Bit disappointing that there is so much dust and dirt as this is easy to fix. Trains are noisy at night. Otherwise a perfectly functional stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hughie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ethan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rochelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the view of the river
Stayed 4 nights in Mar 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Olivia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

mary

Stayed 2 nights in Feb 2024

10/10 Excellent

chad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to find and get too, located in the center of town
Stayed 1 night in Jan 2024

4/10 Poor

Bailey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure to check your belonging if room serviced
I stay at a lot of hotels, as I travel for business. I returned to the hotel on my first night of a multiple night stay to find that my bags had been rifled through by the cleaning staff. Usually put the do not disturb on the door, so shame on me.
Stayed 4 nights in Jan 2024

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to use the kitchenette and having our four legged family members with us :)
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 5 nights in Nov 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really pretty property and close to everything.
Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good
Stayed 1 night in Nov 2023

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We reserved a room with a suite with 2 beds and there was only one. We were not reassigned a room that we paid for. We were told that they could not do anything about it because the reservation was done through an outside company
Stayed 1 night in Nov 2023

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately we were very disappointed with this StayBridge Suites in Great Falls, MT. We had an excellent stay in Missoula, MT at a StayBridge Suite Hotel jus 4 days prior to our stay in Great Falls. We had booked for a larger suite in Great Falls, but when we arrived they had to give us a smaller suite because the one that we had booked was not clean. The bed was too small and the room was very small compared to the one we had expected. It seemed to feel dirty and the coffee pot and microwave was not very clean. Everything seemed dusty also. Trains blew there horns throughout the night right outside our window. The laundry was very dirty and there was only 3 washers and dryers that were available to use and the rest of them were out of service. I waited to use the only one available and when I went to use it, I could not get it to work so I went to the desk where they called the night watchman to assist me and stayed with me until we could get it to work. The gym looked very dirty and the pool area was dark and dingy, so I was afraid to even use that. The desk clerk was very nice and helpful, the night watchman was very helpful also. The young woman in the kitchen for breakfast was very kind and courteous, and paid attention to detail. The hotel itself was a real disappointment!
Stayed 2 nights in Oct 2023

2/10 Terrible

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Forgot a pair of earrings and phone charger in the room and when we returned an hour later, they were gone. Cleaning staff claimed they didn’t see them but they were the only ones in the room from the time we left until we returned an hour later.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not making this up, it was the best hot breakfast I have ever had at a hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town by far!!
Stayed 1 night in Oct 2023

10/10 Excellent

crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and nice quiet place
Stayed 1 night in Sep 2023

4/10 Poor

Dea

Liked: Staff & service
Disliked: Cleanliness, room comfort
We stayed in room 316 there was greaser finger prints and look like blood on the ceiling and somebody booger on the chair next to the couch the beds were very uncomfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and loved the buffet options. The fresh fruit was so great. Also love the ability to get ice 24/7. That was great. Loved the ground for floor close to parking and easy
Stayed 7 nights in Sep 2023

2/10 Terrible

Rouel, Calgary

Travelled with family
Disliked: Property conditions & facilities
Washroom was dirty.
Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the area around the hotel.It is next to the river and there are walking trails.
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Stayed 2 nights in Sep 2023

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, spacious and well appointed. First floor room have high ceilings! This is a place you would love spending a few nights at. Very nice breakfast as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Abram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This day was wonderful, property was clean, food was great
Stayed 6 nights in Aug 2023

10/10 Excellent

Michael, Colorado Springs

Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There’s a train track behind the hotel, maybe 50 feet from the back. If you’re not an extremely deep sleeper, be prepared to be woken by train horns a couple of times late at night. May have been the day we were there, but I wouldn’t risk it again.
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. The outdoor space is great. Food was great
Stayed 6 nights in Aug 2023

10/10 Excellent

Lelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Shanelle

Stayed 1 night in Aug 2023

10/10 Excellent

Gerald

Stayed 1 night in Aug 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property but did not realize the train went by there. It went by 3 times in one night. How did I know? Because it woke me up every time it went by!!
Stayed 1 night in Jul 2023
Response from Staybridge Suites Great Falls on Aug 5, 2023
Thank you for taking the time to let us know how we did to make your stay enjoyable. We would love to do something about the train, but unfortunately it is out of our control. We look forward to having you come stay with us again when your in Great Falls.

8/10 Good

jennifer, Browning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Staybridge Suites Great Falls on Aug 5, 2023
Thank you for letting us know how we did with your stay. We look forward to having you come back and stay with us again.

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Best stay in many stays elsewhere. What
Stayed 2 nights in Jul 2023
Response from Staybridge Suites Great Falls on Jul 24, 2023
We are so very glad that you enjoyed your stay with us and that you had an excellent stay! We look forward to having you back when your back in Great Falls.

10/10 Excellent

HYER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Staybridge Suites Great Falls on Jul 24, 2023
Thank you for choosing to stay with us. We look forward to having you back when you come back to Great Falls.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good size room and clean. Loved the breakfast and the evening social. Grounds out back are so pretty. We would definitely stay here again
Stayed 1 night in Jul 2023
Response from Staybridge Suites Great Falls on Jul 21, 2023
Thank you for your review. We are so happy to hear you enjoyed your stay with us. We do look forward to having you back with us when you come back to Great Falls.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The outdoor patio area was great.
Stayed 3 nights in Jun 2023

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the excellent customer service, Friendliness and positive attitude. Also having fresh lemon juice and coffee at all times. They were all amazing!! Will be back again next year!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Dana C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023