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Reviews of Best Western Plus Riverfront Hotel & Suites

2.5 out of 5
Best Western Plus Riverfront Hotel & Suites
600 River Dr S, Great Falls, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel. We had a great time here. Quick check in and everyone is SO nice here. Great free breakfast and nice indoor pool/spa. Right on the Missouri river and we had a suite overlooking the river on the 3rd floor. It was a little dated, but clean and AWESOME! Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 21, 2024
Michael, We are looking forward to sharing our hospitality with you again. Thank you for the excellent rating and review of the Best Western Plus Riverfront Hotel & Suites. It was a pleasure making your visit memorable.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer care! They went the extra mile to make sure the large group of people were taken care of at all times!!
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 19, 2024
Gloria, We are touched by your lovely review. Thank you for sharing your experience at the Best Western Plus Riverfront Hotel & Suites. We hope you will return and have another wonderful stay with us.

10/10 Excellent

Rhonda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the river, nice rooms.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 17, 2024
Rhonda, you, like many other visitors to the Best Western Plus Riverfront Hotel & Suites in Great Falls, love our location along the scenic Missouri River. We are glad you had a comfortable stay and look forward to seeing you again!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the rooms, nice size and have stayed there several times when it was the LaQuinta.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 17, 2024
Thank you for your continued trust that the Best Western Plus Riverfront Hotel & Suites staff will provide you with an outstanding experience, Cheryl. We are delighted you have been our guest in the past and will be our guest in the future as well.

10/10 Excellent

Haleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on May 17, 2024
Haleigh, Thank you for the excellent score! We are glad you enjoyed an awesome visit at the Best Western Plus Riverfront Hotel & Suites.

4/10 Poor

Becky

Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk staff were lovely and very accomodating. Unfortunately I cannot give this hotel a good review as it was very dirty. Our room had dog food all over the floor, and it looked like it had not been vacuumed properly. As we had been traveling for 10 hours and had an early morning I did not bother lodging a complaint. Why dogs are allowed in hotels in beyond me...and I am a dog owner, I just choose not to impose my dogs on other travellers and they stay at home with a dog sitter. Totally out of the staff's control at the hotel for the policy that allows dogs, but the cleaning staff should take care to clean extra so that travellers remain unaware that an animal has even been in the room.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on May 8, 2024
Becky, We apologize that the cleaning staff did not complete their assignment to service the room. This is a rare occurrence, as our staff is usually thorough in their tasks. We appreciate your position in not wanting to stay at a hotel that welcomes pets like family. We are grateful for your valuable feedback and hope you enjoy safe and worry-free travels.

10/10 Excellent

Sylvia, Cameron Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband was ill, and I asked for an early check in which they provided for us. In addition, they referred us to an urgent care that we were able to get into right away. Very good service all around. One thing I feel is a negative which is not on the hotel at all, but the Applebee’s that is just down the street has an odd old greasy smell. Just was offputting.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 7, 2024
Thank you for your review, Sylvia. We hope your husband is feeling better and are grateful you enjoyed your stay. We hope you will return to visit us again at the Best Western Plus Riverfront Hotel & Suites. We are glad to suggest many other fine restaurants in the area nearby.

2/10 Terrible

Cheyenne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Darla ruined our family trip. Horrible service
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on May 5, 2024
Cheyenne, Please know that our team is entrusted to ensure that all our guests enjoy a safe and pleasant stay at our hotel. I am sorry for the steps Darla felt she needed to take to resolve this issue. We hope your future travels are safe.

8/10 Good

Brian, Calgary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on May 3, 2024
Thank you, Brian, for the kind review. We are glad you liked the riverfront location of our hotel in the center of Great Falls. We hope you will enjoy another great experience with us again.

10/10 Excellent

Aaron

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and convenient.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on May 2, 2024
Aaron, Thank you for the excellent response to our review request. We are glad the Best Western Plus Riverfront Hotel & Suites was convenient for your travel plans, and our staff presented you with a clean, comfortable space. We hope to see you again soon.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 14, 2024
Thank you, Alyssa, for sharing the best possible rating for the Best Western Plus Riverfront Hotel & Suites. Our team is committed to providing our guests a wonderful experience, and we hope you will join us in Great Falls again.

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being so close to the river. Very quiet this time of year!
Stayed 4 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 8, 2024
Thank you for the great review, Rich. In Summertime, there is a lot of activity on the Missouri River, and the boat launch is a city block away. Our hotel offers many seating areas outside for guests, and we have many rooms with riverside balconies and patios. We hope you will return to visit us again in Great Falls.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Beds were comfortable and the pool was great.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 31, 2024
Robert. We are delighted you enjoyed our comfortable and cozy beds, 24-hour pool, and hot tub. We hope you will return to stay with us at the Best Western Plus Riverfront Hotel & Suites. Thank you for the wonderful rating and review.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 29, 2024
We appreciate the excellent rating, Peter. It was a thrill for our team to learn your recent stay was enjoyable, and our team delivered an awesome experience. Please allow us to host another great stay for you in the future.

8/10 Good

Dave

Travelled with partner
Was just fine
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 29, 2024
Dave, Thank you for taking a moment to share your rating with us. We are glad you enjoyed a pleasant experience at our hotel in Great Falls. We hope you will visit us again soon.

6/10 Okay

Clinton

Travelled with partner
Liked: Amenities
Train track across the road constant train horns thru the night. Room wasn't cleaned after 1st night.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for your feedback, Clinton. We apologize for the train activity during your stay. Our cleaning team is happy to service rooms when our guests request. Please get in touch with our friendly front desk staff the day before service is needed. We hope you will enjoy a worry-free visit to our hotel again.

6/10 Okay

David

Room wasn't ready at check-in time. Many breakfast items were cold and no microwave in the area to heat it up. Almost $300 for a room and no bacon or sausage with breakfast, what's the deal with that? There are better hotel options out there, your customers will just quietly go somewhere else.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Thank you for your review, David. We apologize for not serving other options at breakfast. We have a rotating entree menu, and we are eager to hear feedback about what to serve at breakfast. Our team works hard to prepare rooms for our guests, and we try to do so in a timely manner. We hope you will consider staying with us for another time.

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent ! Overall very nice facility.
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Thank you for your review and rating, Alec. Seeing the excellent rating you shared with other travelers to the Best Western Plus Riverfront Hotel & Suites was wonderful. Our staff is eager to make guests comfortable and feel at home during their stays.

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
Thank you for an outstanding rating, Patrick. We enjoyed hosting your visit to the Best Western Plus Riverfront Hotel & Suites, and we hope you will return to have another great stay with us.

6/10 Okay

Jonnie

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 9, 2024
Jonnie, Thank you for sharing your feedback with us. We hope you will return to our hotel and allow us to provide a better experience for you in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 27, 2024
Our staff is delighted you enjoyed your recent visit to the Best Western Plus Riverfront Hotel & Suites, Kelly. Thank you for sharing an excellent rating for the service and comfortable accommodations we provide to our valued visitors. We look forward to seeing you again in Great Falls.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 6, 2024
We are delighted you shared an awesome rating for the Best Western Plus Riverfront Hotel & Suites, Christine. Thank you for choosing our hotel for your visit to Great Falls, and we look forward to sharing our hospitality with you again.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 2, 2024
Thank you, Gina, for allowing our team to welcome you to the Best Western Plus Riverfront Hotel & Suites during your travels. We are always happy to see you and look forward to your visit.

10/10 Excellent

Murray

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Murray, We are thrilled your stay at the Best Western Plus Riverfront Hotel & Suites was all you had hoped for. We look forward to sharing our hospitality with you again.

8/10 Good

Patrick

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 29, 2024
Patrick, We are glad you enjoyed your recent stay at our hotel in Great Falls. We appreciate any feedback we receive and hope you will return for a 10-star stay with us soon.

2/10 Terrible

Nicklo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Bed had rice in it, pillow case was stained with liquid . Lotion was used. No heat in room and no hot water. When my husband told the front desk about all the issues he said we were confrontational and to leave the property that he was calling the cops. The cops came and we showed them the room. The waited for us while we left. And agreed if they stayed at a room they would want hot water and heat and a clean room. The office was like they are not confrontational let’s leave them alone they are trying to gather there stuff up. The hotel stated you have a a 1 year tread pass against you don’t come back. I said we don’t plan on it.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 15, 2024
Thank you for submitting a review, Nicklo. I am sorry your room was not to your liking. We are sorry the alternative room offered was not acceptable, and the need to involve the authorities was necessary. Our staff is entrusted to keep guests and property safe. We are happy to discuss your experience further if you would like. We hope you enjoy safe travels in the future.

2/10 Terrible

Cherie

Travelled with family
Disliked: Room comfort
Won’t stay here again
Front door locked on us & we could not open it. Hotel staff did not come to help us get back inside it was -30 something degrees. We had to walk around to another door with all our bags. Water in room was cold. Two showers had completely cold water.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 14, 2024
Cherie, Our hotel provides secure access after midnight, and we caution guests to keep their room keys to regain entry to our hotel. Our vestibule is heated, and we are sorry there may be a delay while the staff is sometimes away from the front desk helping others or servicing other areas of the hotel. We hope you will reconsider your decision not to return and your future travels are safe and worry-free

6/10 Okay

Rawnie

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Thank you for your rating, Rawnie. We hope you will reach out to our team and let us know what we can do differently to make another stay for you more enjoyable.

6/10 Okay

Tom

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Thank you, Tom, for sharing your feedback with us. We hope you will allow us to provide a better experience for you in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable, convenient to downtown and the Interstate
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
John, Thank you for taking a moment to rate and review your recent visit to the Best Western Plus Riverfront Hotel & Suites. We are delighted you enjoyed the clean, comfortable rooms and convenient location. We hope to host another visit for you soon.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little riverfront gem
Great check in, excellent breakfast, clean comfortable beds. Truly pet friendly. Would stay again.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Carmen, It pleases us no end to know you will return to the Best Western Plus Riverfront Hotel & Suites for another wonderful experience. Thank you for the excellent rating and review. We look forward to seeing you soon.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, and the hotel was very nice. We brought our small yorkie with us, and the hotel was very accommodating. It would be nice if people cleaned up after their pets in the park behind the hotel. Other than that everything was excellent. Will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 29, 2023
We are happy you will return to visit the Best Western Plus Riverfront Hotel & Suites again, David. Thank you for your great review. We have pick-up bags available for all to use in our pet area. Hopefully, this will encourage pet parents to clean up after their furry friends, whether they are guests of our hotel. We are eager to host another excellent stay for you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for the ten-star rating! We enjoyed hosting your excellent experience at our Best Western Plus Riverfront Hotel & Suites. We look forward to sharing our hospitality with you again.

10/10 Excellent

ted

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a jetted tub in my room...awesome
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Ted, Thank you for the excellent rating of our fantastic hotel. We are thrilled you enjoyed a great stay in one of our rooms at the Best Western Plus Riverfront Hotel & Suites. We are hoping to welcome you again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Hello John! Thank you for the 10-star rating! We hope you will allow our team to deliver another fantastic experience for you again at the Best Western Plus Riverfront Hotel & Suites.

10/10 Excellent

Desiree

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Desiree, Thank you for sharing an excellent rating for the accommodations and friendly service you experienced at the Best Western Plus Riverfront Hotel & Suites. We hope you will join us again for another amazing stay.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Jason, Thank you for the 10-star rating you posted for the Best Western Plus Riverfront Hotel & Suites. We are delighted you enjoyed our hotel's comfortable guest rooms and welcoming atmosphere. We look forward to sharing our hospitality with you again when you return to Great Falls.

6/10 Okay

Lucy

Business traveller
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 11, 2023
Thank you for your rating feedback, Lucy. We hope you will reach out to our team so we can better understand where we need to focus and improve our services so we can host a wonderful experience for you in the future.

8/10 Good

Pete

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 27, 2023
Pete, It was a pleasure to host your recent stay at our hotel in Great Falls, and we hope you will return to have an even better visit with us in the future.

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Marcy, We are glad our team made you feel welcome and comfortable at our hotel. We hope you will return for an even better stay with us at our property.

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place when traveling with your pets!
Stayed 5 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
Thank you for your kind recommendation to fellow travelers, Stephanie! We are in a very pet-friendly location near many walking trails away from traffic. Please join us again when you are in Great Falls for another visit.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
It was a pleasure to share the hospitality of the Best Western Plus Riverfront Hotel & Suites with you, Jake! We hope you will return to have another great stay at our hotel.

10/10 Excellent

Magdalene

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenience of shuttle from the airport.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 20, 2023
Thank you, Magdalene, for the positive review of our service. We are delighted you enjoyed the prompt, friendly shuttle service we provide to our guests. We appreciate your letting us know of your need to use our driver and pre-book the van.We look forward to sharing our warm hospitality with you again.

8/10 Good

Sherry

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
We are pleased you enjoyed a comfortable experience at our hotel in Great Falls, Sherry. We look forward to hosting another happy visit for you again.

6/10 Okay

Jessica

Disliked: Room comfort
The pillows were terrible and the bed wasn’t much better. It was clean but that was the best part.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Jessica, We appreciate your review and will evaluate our bedding for replacement. We rely on our guests to give us valuable feedback on where we need to focus our attention to improve the comfort of our rooms. We hope you will return to enjoy a better experience with us.

8/10 Good

Albert D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little noisy late
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 13, 2023
We are grateful for the feedback we receive from our guests, Albert. We apologize for the hotel's activity during your stay and hope you will return to visit us again to enjoy a more peaceful experience.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
We appreciate the excellent rating you posted, Wendy! Thank you for being our Best Western Plus Riverfront Hotel & Suites guest. We hope you will join us for another wonderful experience again.

10/10 Excellent

Jeri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 19, 2023
Jeri, We are delighted with the 10-star rating you posted for the Best Western Plus Riverfront Hotel & Suites. Thank you for sharing the positive review, and we hope you will return to visit us again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME
Breakfast staff always so accommodating. I ended up being a little late for breakfast, but they allowed me to get what I needed. I've stayed here multiple times over the past few years and have never had a bad experience. Had an early morning flight 5:45 am, but shuttle doesn't run till 6am. Wished there were options to have someone on-call for these early morning runs.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 18, 2023
Thank you for the ten-star rating and additional complimentary review, Pamela. We are delighted you have continued to enjoy excellent service and comfortable accommodations at the Best Western Plus Riverfront Hotel & Suites. We are happy to help arrange those early morning transportation needs. Please check with the staff at the front desk.We look forward to seeing you again!

10/10 Excellent

Kristin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 17, 2023
Thank you, Kristin, for sharing your excellent rating for the Best Western Plus Riverfront Hotel & Suites. We are glad you were pleased with our service and accommodations, and we look forward to hoisting you for another lovely stay.