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Reviews of Best Western Gold Country Inn

2.5 out of 5
Best Western Gold Country Inn
972 Sutton Way, Grass Valley, CA

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 175 out of 1005 reviews" "
Rating 4 - Poor. 81 out of 1005 reviews" "
Rating 2 - Terrible. 59 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tonja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel for work. It has been a great, clean, reasonable priced option as a place to return to each night. It is great to have the breakfasts included and available so early. Nice to have a bakery and grocery store across the street. I will continue to stay here when I am travelling for work in the area.
Stayed 2 nights in May 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service
This is the hospitality industry. While the young man at the front desk was efficient, he seemed less than happy to see us checking in at 9:15pm. Once we found a parking a space (challenging), we found our room less then clean. The table between the beds had not been cleaned, guessing soda cans as when we cleaned it, it was sticky. The bathroom had hair, too personal to mention that required cleaning. Thankful for our sanitizing wipes. In the morning, discovered the shower had no curtain. Called the front desk to ask if it was a “fancy” shower that did not require a curtain. “No”. We were on a timeline to get to a memorial service. Called to follow up on our request, when maintenance came and installed the shower curtain. Upon our return that evening, again, finding parking was a challenge. In the morning, checking out, spoke with a clerk at the front desk and asked that a manager call us regarding our concerns. At $200.00/night, we at least expected a clean room and shower curtain. After a week without a return call, followed up again and still no call. Gold Country Inn, you are not a good representative of The Best Western brand, given our experience.
Stayed 2 nights in May 2024
Response from eddin on May 14, 2024
We're sory for the inconvenience that we may have caused you. We get great reviews from expedia.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and quiet..
Stayed 1 night in May 2024

10/10 Excellent

Daniel, tollhouse

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024

6/10 Okay

Fred

Travelled with partner
Disliked: Property conditions & facilities
No hot water and no parking
Stayed 1 night in May 2024

8/10 Good

Tonja

Stayed 2 nights in May 2024

8/10 Good

James

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very polite & helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always
Stayed 3 nights in Apr 2024

2/10 Terrible

Raymond

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
W hen I shopped for hotels and prices your site said the price was 84.00. when I reserved the room it turned out to be 142.00. I have always liked expedia, but I don't expect to use it again.
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Pool area looked aged and hot tub was out of service…parking was limited from construction workers having a party/ happy hour… however it did settle down to a quiet evening on my end…the breakfast was very generous and nicely coordinated…
Stayed 1 night in Apr 2024

8/10 Good

RUBI

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t ready until 420. Check in was 3:00. I had to go sit in my car for 1 hour and 20 minutes. It was horrible and I will NOT ! Go to another Best Western again. I will tell all my friends not to go to one either. Horrible place
Stayed 1 night in Mar 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tabitha

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a nights stay when visiting family in the area. The breakfast was great
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt the complex was dated and our room had hair in bathroom and shower, glass rings on furniture so we chose not to eat their breakfast due to being worried about cleanliness. In addition, the clerk would not check us in 20 minutes before check in time without charging extra even though the room was ready so I sat in the lobby looking at her for 30 minutes. If this is BW policy I am not sure we will continue to book rooms there. We were totally disappointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Esther

Friendly receptionist
Stayed 2 nights in Feb 2024

2/10 Terrible

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems
Very comfortable room
Stayed 1 night in Feb 2024

10/10 Excellent

lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Front desk was very responsive to requests for blankets, towels, taking trash away. I was here for 4 nights due to power outage in my area. It was quiet in my room, neighboring guests were quiet though this is a pet friendly motel. I was working all day online and had no issues or loud noises interrupting me. My room was clean, stocked with plenty of towels. The king bed was VERY comfortable!!! This is not a luxury hotel but basic amenities, cleanliness, staff responsiveness and friendliness were great. No complaints.
Stayed 3 nights in Feb 2024

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay here after I checked in
I never stayed here because it was extremely dirty . When I arrived they said i needed to wait 40 min , to get the room . i took pictures upon arrival and told them I didn’t want to stay there . The room looked like it had been living in and they just put new bedding sheets but there was hair in the drains , soap scum and the toilets and drawers were dirty . It was disgusting.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy with my stay
For the last few months I was staying at a local motel, and everything was just okay. But the housekeeping on my last 3 visits were lacking. This time I tried Best Western, and I will be staying here from now on. By the way, I have stayed at Best Western motels all over California, and I have never had a bad experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica, HOPLAND

Stayed 1 night in Jan 2024

10/10 Excellent

Edith

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I see a lot of mixed online reviews for this hotel, and I can honestly say we had a comfortable 4-night stay with our small dog. The first night we were placed in a less optimal room (on the back of the property, near the highway) but when we requested a room change we were placed in a more updated space with a better heater and bathroom. It made a world of difference, and I think this is why some people have great things to say about this property and others are less enthused. The breakfast was great! The entire staff was very friendly! It was very convenient, with lots of grass, for our dog. I would not hesitate to stay here again.
Stayed 4 nights in Dec 2023

4/10 Poor

Beth

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I've stayed in for a very long time. Room was small and so shabby. Unpleasant smell of very strong Clorox when we came in. Sink and tub were clogged. Very thin blanket so I was cold at night. Outside of Hotel looks nothing like the photo. Bottom of bed was plywood not even covered. What I've seen at Best Western is that if you book through Expedia they treat you badly and give you the worst room available. The hotel was empty and they were not willing to move us to a better room saying they can't since we booked through Expedia. I'm staying at a la Quinta tonight and they had no problem giving me a better room.
Stayed 1 night in Dec 2023

4/10 Poor

James Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Heater was very noisy and ran off and on every couple of minutes all night long.
Stayed 1 night in Dec 2023

6/10 Okay

Nicholas

Stayed 3 nights in Dec 2023

8/10 Good

Lanette

Stayed 1 night in Dec 2023

6/10 Okay

Dinah

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It was good for average families with kids,but the small fridge is not cooling that much
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was just ok
Room was dirty and the cleaning supplies were still in the room. There were also spiders in the room with webs and everything
Stayed 1 night in Dec 2023

10/10 Excellent

Cathleen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Inside door where lock is dirty
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just what we needed
We stayed here while visiting Nevada City, and this Best Western was convenient for both towns. The free breakfast was excellent with a variety of choices of proteins. We also liked that there was a comfortable chair in the room with an ottoman!
Stayed 1 night in Dec 2023

4/10 Poor

kimberly

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Only rooms available upstairs. Keys didn’t work first time. Had to make several trips. Very noisy all night long. Even police presence. Beds very uncomfortable. Looked like they hadn’t dusted in days. For the price it was a horrible night.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone’s car alarm kept going off this is not the fault of the motel, but it did interrupt my sleep
Stayed 1 night in Nov 2023

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodging that does what is required. Nothing special.
Stayed 3 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many businesses Staff was great very comfortable rooms and bed
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Jetted tub was dirty. Bed was dirty and itchy. Didn’t get any sleep. Canceled the second night of reservations
Stayed 2 nights in Nov 2023

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023