Lobby sitting area

Reviews of Fredericton Inn

3 out of 5
Fredericton Inn
1315 Regent St, Fredericton, NB

Reviews

8.0

Very good

Rating 10 - Excellent. 404 out of 1008 reviews" "
Rating 8 - Good. 319 out of 1008 reviews" "
Rating 6 - Okay. 158 out of 1008 reviews" "
Rating 4 - Poor. 83 out of 1008 reviews" "
Rating 2 - Terrible. 44 out of 1008 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Barry

Travelled with family and small children
Disliked: Property conditions & facilities
Lots of room and potentially it can someday be a great place to go. The hotel is worn down with carpet stains and moldy showers I wouldn't recommend it to families with younger children
Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Hello Barry;Thank you very much for sharing your feedback with us, we will follow up on your concerns with our housekeeping and maintenance teams. We hope to have you stay with us again.

6/10 Okay

K.

Liked: Cleanliness, staff & service
Under construction
Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Good day K;We appreciate your feedback and thank you for your patience during our renovations. We hope to see you again soon.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Hello Danny;Thank you very much for being our guest, we look forward to your return.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from General Manager on May 23, 2024
Good day Daniel;Thank you for choosing our hotel, we hope to see you again soon.

10/10 Excellent

Amantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay and puppy friendly
Stayed 3 nights in May 2024
Response from General Manager on May 23, 2024
Good day Amantha;Thank you very much for being our guest and your excellent review. We are excited to have you stay with us again soon.

8/10 Good

Laura

Travelled with partner
I will book directly through the hotel next time as I missed out on a free breakfast and to use CAA or my govt discount.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Hello Laura;Thank you for visiting our property, we hope to see you again soon.

8/10 Good

Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Good day Fei;Thank you very much for your kind words about our staff. We look forward to your next stay with us.

8/10 Good

Wayne, Swift current

No frills kind of place Good place to stay ! Clean and decent
Stayed 4 nights in May 2024
Response from General Manager on May 20, 2024
Hello Wayne;Thank you very much for being our guest and sharing your feedback with us. We look forward to your return.

6/10 Okay

Johanne

Travelled with family
Liked: Staff & service
Not bad…but in need of a better cleaning
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Hello Johanne;Thank you for sharing your feedback with us, we hope that you will try our hotel again soon.

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Near to stores and bus station. Reasonable price.
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Good day Yang;Thank you very much for visiting our hotel, we look forward to your next stay with us.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Good day Stephanie;Thank you for visiting out hotel, we hope you will try our property again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Hello Richard;Thank you for being our guest, we appreciate your review.

6/10 Okay

Dennis

Some modifications need to be done to this hotel. Furniture upgrades and whatnot. Other than that, it was ok.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Hello Dennis;Thank you for visiting our hotel. We do have upgrades scheduled for our property this year and hope to have you stay with us again.

2/10 Terrible

Amir

Disliked: Staff & service, property conditions & facilities
Very dirty, the water in swimming pool was cold.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Hello Amir;Thank you for your helpful feedback about our pool, we will share your concerns with our maintenance team.

2/10 Terrible

Michelle

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Hello Michelle;Our apologies that your stay was not a satisfactory one, we hope that you will try our hotel again.

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and clean
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Hello Ryan;Thank you for being our guest, we look forward to your next visit to Fredericton.

10/10 Excellent

Michaeline

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old looking
Stayed 1 night in Mar 2024
Response from General Manager on May 10, 2024
Hello Michaeline; Thank you for choosing our hotel, we appreciate your review and are excited for the upgrades coming to our property this year.

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated but still ok
Stayed 1 night in Mar 2024
Response from General Manager on May 9, 2024
Hello Federico;Thank you very much for the great review, we look forward your return.

4/10 Poor

Alex

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The rooms are outdated and falling apart. The door to my room did not lock from the outside the e door looked like it had been bashed in. Staff didn’t seem to care when the issues were brought up
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Hello Alex;We appreciate you sharing your feedback with us, our apologies that your stay was not a comfortable one. We will follow up with both our maintenance and front desk teams. We do have upgrades scheduled for our property this year and hope to have you return in the near future.

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Hello Elise;Thank you very much for your review, we look forward to your next visit to Fredericton.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like carpet on floors .. Toilet was tightened on floor was moving ..
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Hello Raymond;Thank you very much for your review, we look forward to your next stay.

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Good morning Tania;Thank you very much for your great review, we are excited to have you stay with us again soon.

8/10 Good

Laura

Travelled with family
Having no fridge in the room when staying a couple days is a pain
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Good day Laura;Thank you for choosing our hotel, during your next visit please let our front desk team know that you require a fridge and we will have one delivered to your room.

4/10 Poor

corinne

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked 2 rooms, one wasn’t ready for an hour. We also requested adjoining or close, the second room was not close. The wifi didn’t work, would connect for a minute or two and then disconnect. The pool was closed for repairs which was the main reason we chose the location. What was quoted online didn’t match when i hit book. No continental breakfast. Signage was poor, hard to find things. Jets in the bathtub didn’t work.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Good day Corinne;Our sincere apologies that your visit was not an enjoyable one. We will be following up with our team concerning the items you have mentioned and strive to provide a high quality stay for all of our guest. We hope that you will try our hotel again.

6/10 Okay

Lawrence

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff was fantastic! The issue I had was the heat and air conditioning units were extremely noisy. All the best!
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Good day Lawrence;Thank you very much for the kind words about our friendly staff. We share you helpful feedback about the heat and sir units with our maintenance team. We look forward to your next visit.

6/10 Okay

Myrna

Liked: Staff & service
Disliked: Property conditions & facilities
I imagine it was super in its hay day, and it is good now. However the room needs some renovations. The carpet has what looks like burns in it, but the most disturbing was the mattress on the bed. The side of the mattress was open and it looked like pieces of foam rubber had been stuffed in. There was also a strange sour smell.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Hello Myma;Thank you for being our guest and sharing your helpful feedback with us. Our apologies regarding the bed in your room, we will have our maintenance team look into this right way. We do have some upgrades happening at our hotel this year and we hope to have you return to enjoy them.

6/10 Okay

Adam

Stayed 1 night in Apr 2024
Response from General Manager on May 21, 2024
Good day Adam;Thank you for being our guest, we look forward to your next stay.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment great place 👍
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Hello Raymond;Thank you very much for being our guest, we look forward to your next visit.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Good day Benjamin;Thank you for choosing our hotel, we hope to see you again soon.

10/10 Excellent

Carol, Hillandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the tower which was a section that was newly renovated. The room was perfect. I loved the no carpets and it had a microwave and fridge. It had an adjustable fan (white noise that was great.). The room and personnel was top notch
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Hello Carol;Thank you very much for the excellent review, we are excited to have you stay with us again soon.

8/10 Good

Christine

Stayed 1 night in Apr 2024
Response from General Manager on May 16, 2024
Hello Christine;Thank you for choosing our hotel, we look forward to your next stay.

6/10 Okay

Lynne

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Good day Lynne;Thank you for sharing your feedback with us, we hope to have you stay with us again soon.

10/10 Excellent

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close to mall and restaurants
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Good day Colette;Thank you very much for your review, we look forward to your next visit.

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
-
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Hello Tanya;Thank you for choosing our hotel, we hope to have you stay with us again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Was very quiet the first night. The second evening therr were a bunch of children playing hockey in the hallway hitting others doors and it was very loud
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Good day Cynthia;Thank you very much for your review. Our apologies that your your second night was not as quiet as your first. We hope to have you stay with us again soon.

6/10 Okay

Keith, Kentville

Disliked: Cleanliness, property conditions & facilities
Older room with old furniture. We were nervous sitting in the chairs.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Keith;Thank you for visiting our hotel, we will have our maintenance team look at the chairs you have mentioned.We do have some exciting upgrades happening at our property this year and look forward to your return.

8/10 Good

Luc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was extremely friendly and courteous.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Luc;Thank you for the kind words regarding our front desk staff member. We look forward to your return.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in this hotel twice because of its price, location, and convenience. We love being right next to the Regent Mall and close to the Trans-Canada Highway. We also like being close but not too close to downtown. The rooms seem to be recently renovated and are very clean. The staff is also friendly and helpful . This past time we stayed, we noted that the bed was very hard. But it was manageable. The toilet in room 207 runs on and off all the time. But we will probably continue to choose the Fredericton Inn because of the many positives.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Timothy;Thank you very much for your review, we are excited to have you stay with us again soon.

8/10 Good

Raylanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Good day Raylanda;Thank you for being our guest, we hope to see you again soon.

4/10 Poor

Nicole

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The main area of the hotel was very clean, but my room (260) was not very clean, very stained carpet, debris left on the carpet. Garbage cans, recycling bins had garbage in them (abc gum and candy bar wrapping). I slept with my clothes on with no blankets as I felt the bed had not been fully changed as there was a smell of cologne in the bed. I got in late and was leaving early the next AM so didn't have the energy to get another room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Hello Nicole,Thank you for taking the time to share your feedback with us. I am truly sorry that you experienced these issues during your stay. This is certainly not the experience we like to provide to our guests. I can assure you that we hold ourselves to high standards, it is unfortunate that we failed to provide that high quality stay for you. We will be following up with our housekeeping department and strive to provide a better experience for our guests.

4/10 Poor

Geraldine

Disliked: Cleanliness, property conditions & facilities
In refurb. Reception showed massive signs of wear. Noisy in the morning, with drilling in main area. Our room was quiet but had black mould and severe condensation problem at the windows so I complained. One staff was very competent and changed our room but the others seemed not to understand. The new room was much better but had long black hair on floor or bathroom, shelf and toilet were not fixed straight. The pillows were horrible. The place needs a lot more care and attention.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Hello Geraldine;Thank you very much for sharing your valuable feedback with us. Our apologies that your stay was not a comfortable one. we will be following up with both our housekeeping and front desk teams. We do have some great updates coming to our property this year and look forward to your return.

8/10 Good

Jingya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. The only negative was the slow internet.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Good day Jingya;Thank you very much for being our guest, our apologies that the internet connection was slow during your visit. We look forward to your next visit to Fredericton.

8/10 Good

Chelsea

Liked: Staff & service, amenities
Fairly good stay for the price. Nothing fancy but check-in was easy and the staff were friendly and helpful. Had a good breakfast in the restaurant. Would stay again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Hello Chelsea;Thank you for being our guest, we look forward to your return.

6/10 Okay

adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities
the beds where very comfortable and easy location to shopping and eating out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Good day adrian;Thank you for sharing with us that your bed was comfortable and that our location worked well during your stay. We hope to have you stay with us again soon.

10/10 Excellent

ada

Travelled with partner
Liked: Amenities
Everything was in one place. Never had to leave the building
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Good day ada;Thank you very much for choosing our hotel, we are very happy that you enjoyed your stay. We look forward to your return.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking through Expedia was cheaper than booking directly with the hotel, and all was smooth. The staff seemed to go the extra length to ensure we were happy and well informed about the property. Our key card stopped working (twice), but they ran a new key care up to our room so we didn’t have to go back down again. We appreciated that. They also gave us breakfast vouchers when they found out we were parents staying with our team (the team got breakfast vouchers). The room was clean and beds were VERY comfortable. The bathroom was a bit dated, but very clean and everything worked, so it was no issue. The pool and hot tub area were a bonus that the kids enjoyed. I would stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Kimberley;Thank you very much for your excellent review, we are excited to have you stay with us again soon.

4/10 Poor

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I appreciated the location of this property as it was close to medical facilities and other areas of interest. However, the furniture and overall condition of the rooms was terrible. I booked a deluxe room and was really disappointed. I voiced my concern and was kindly switched to another room in much better condition. A big shout out to Sean who went above and beyond to ensure that my stay was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Julie;Thank you for being our guest and sharing your feed back with us. We will share your kind words with Sean about his excellent service. We do have some exciting upgrades coming to our property this year, we hope to have you stay with us again soon.

8/10 Good

Alex

Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Hello Alex;Thank you for being our guest, we look forward to your return.

6/10 Okay

Brynna

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I love staying at this hotel but I was a bit disappointed with the bath room while I was there. The room they gave me had a dirty tub and when I tried to shower the shower head was caked in hard water build up and it made the water spray all over and was just not a good experience for a 3 day stay. Other then that I enjoyed my stay
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Hello Brynna;Our apologies that the bathroom in your guest room was not cleaned to the high standard we pride ourselves on. Thank you very much for sharing your valuable feedback with us, we will follow up with our maintenance and housekeeping teams.

8/10 Good

Raed

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff was amazing and helpful. The bathroom was really old it needs renovating. The drains were almost stumped and the bathtub and toilet seat were flaking and peeling. The kids enjoyed the pool and we enjoyed the hot tub!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hello Raed;Thank you very much for the very kind words about our hardworking staff. Our maintenance team will be informed of your helpful feedback regarding the bathroom. We look forward to your next stay.