Indoor pool, open 8:00 AM to 8:00 PM, sun loungers

Reviews of Pomeroy Hotel and Conference Centre Fort St. John

3.5 out of 5
Pomeroy Hotel and Conference Centre Fort St. John
11308 Alaska Road, Fort St. John, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 228 out of 461 reviews" "
Rating 8 - Good. 164 out of 461 reviews" "
Rating 6 - Okay. 38 out of 461 reviews" "
Rating 4 - Poor. 17 out of 461 reviews" "
Rating 2 - Terrible. 14 out of 461 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
The jacuzzi room was decent
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Stayed 2 nights in May 2024

6/10 Okay

Randal

Business traveller
Liked: Staff & service
They did have a really good free hot breakfast but the carpet in my room was worn and the hallways were dirty. Not great but it was passable.
Stayed 2 nights in May 2024
Response from Courtney Closson on May 24, 2024
Thank you for taking the time to share your thoughts about your recent stay at the Pomeroy Hotel. We genuinely appreciate all feedback, as it helps us improve our services and provide a better experience for our guests.We are sorry to hear that your stay was only satisfactory and did not meet all of your expectations. We strive to ensure every guest has an exceptional experience, and we apologize if we fell short during your visit.If you have specific concerns or suggestions on how we can enhance our services, please do not hesitate to share them with us. Your insights are invaluable, and we are committed to making the necessary improvements based on your feedback.We hope you will give us another opportunity to serve you in the future and demonstrate the high standards of service for which the Pomeroy Hotel is known. Please feel free to reach out to me directly if you decide to visit us again. We would be delighted to ensure your next stay is nothing short of excellent.Thank you once again for your feedback. We look forward to welcoming you back to the Pomeroy Hotel.

8/10 Good

Hallie

Liked: Cleanliness, staff & service
My only complaint was there is some water damage in the corner of the bedroom by the balcony door. Wouldn’t want to see what it looks like behind the wallpaper there. Other than that it was a great stay
Stayed 1 night in May 2024
Response from Courtney Closson Front Desk Manager on May 17, 2024
Hello HallieThank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed your stay with us. Thank you for sharing about the water damage we will have that looked at.Thank you again for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back on your next visit to

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from courtney closson Front Desk Manager on May 17, 2024
"Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon!"

6/10 Okay

Carla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Hi CarlaThanks for taking the time to post a rating on your recent stay with us, hope you enjoyed your stay.Best RegardsMark Butler-Jenkins

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night on my way through, pool and gym were a great way to spend some time that evening. Restaurant had good food as well. Will stay again
Stayed 1 night in May 2024
Response from Courtney Closson Front Desk Manager on May 12, 2024
"Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon!"

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East Access to the main highway and has a restaurant and casino attached.
Stayed 2 nights in May 2024
Response from Courtney Closson Front Desk Manager on May 12, 2024
"Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon!"

10/10 Excellent

Bridget

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The free breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on May 6, 2024
Hi BridgetThanks for that great 5 out of 5 rating, glad you enjoyed your stay and enjoyed our complimentary deluxe hot breakfast. Thanks for staying with us! Best RegardsMark Butler-Jenkins

2/10 Terrible

David

Business traveller
Disliked: Staff & service, property conditions & facilities
No coffee supply paid for jacuzzi room and jacuzzi didn’t work
Stayed 1 night in Apr 2024
Response from Courtney Closson Front Desk Manager on May 2, 2024
We're truly sorry to hear about your disappointing experience during your stay at our hotel. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.Regarding the issue with the tub not working, we would like to apologize for any inconvenience this may have caused. We strive to promptly address any maintenance concerns brought to our attention, and we encourage guests to notify our front desk team immediately so that we can resolve such issues during their stay.Could you please provide us with more details about your interaction with our front desk staff regarding the tub not working? We take guest feedback seriously and would appreciate the opportunity to investigate this matter further to ensure it doesn't happen again in the future.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Courtney Closson Front Desk Manager on May 3, 2024
"Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon!"

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting was weak
Stayed 4 nights in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 23, 2024
Thank you for taking the time to give us our feedback on your most recent stay with us, We appreciate your it. I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing The Pomeroy .If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

GUY

Liked: Staff & service, property conditions & facilities
Casino restaurant and hotel all in 1
Stayed 1 night in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 18, 2024
Thank you for taking the time to give us our feedback on your most recent stay with us, We appreciate your it. I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing The Pomeroy .If there is anything that I can do, please do not hesitate to let me know.Best Regards

8/10 Good

Darwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay!
Stayed 3 nights in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 18, 2024
Thank you for taking the time to give us our feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing The Pomeroy. If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Brad

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 15, 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is our top priority, so it's incredibly rewarding to receive such positive feedback.Thank you again for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back on your next visit to The Pomeroy Hotel

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and shuttle service was a pleasant surprise!
Stayed 1 night in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 12, 2024
Thank you for taking the time to give us our feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The jacuzzi tub didn’t work and I paid extra for that room
Stayed 1 night in Apr 2024
Response from Courtney Closson Front Desk Manager on Apr 16, 2024
Thank you for sharing your feedback with us. We're sorry for the inconvenience you experienced with the jacuzzi tub during your stay. Could you please let us know if you called down to the front desk to ask for assistance with the issue? We want to ensure that we address any concerns promptly and provide the best possible experience for our guests. Thank you for helping us improve our service.

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were horrible. Springs in your back. Pull out couch full of stains. Pool deck was disgusting, hair build up. And then witnessed a mom with her daughter pee in the pool and then on the pool deck. Staff at the front desk “away at the moment “ sign always up so didn’t even get to report it. Breakfast had no selection of cereal for kids. Literally 2 selections both with raisins. Disgusting and dissapointing stay
Stayed 1 night in Apr 2024
Response from Courtney on Apr 8, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or discomfort you experienced during your visit.Please understand that while we strive to provide a pleasant and comfortable environment for all our guests, we unfortunately cannot control the behaviour of other guests. We do our best to address any disturbances or issues that arise, and thank you for letting us know about the pool this has been addressed.Additionally, our breakfast attendant would have been more than happy to check if we had any other cereals available to suit your preferences. We regret any oversight on our part.We value your feedback and will use it to improve our services and ensure a better experience for all our guests in the future.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Luis

Stayed 3 nights in Feb 2024
Response from Courtney Closson Front Desk Manager on Apr 4, 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us. Providing our guests with a memorable experience is always our top priority, and we are delighted that we were able to exceed your expectations.We look forward to welcoming you back to Pomeroy Hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay with us, and we hope to see you again soon!Warm regards,

6/10 Okay

Gregory M

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was not on the frame. Dinner was cold, had to send back. Ice machine did not work. Complimentary breakfast was great.
Stayed 2 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 31, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret to hear that your experience did not meet your expectations, particularly with regards to the comfort of the bed and the temperature of your dinner in our restaurant. We sincerely apologize for any inconvenience or discomfort you may have encountered.We take all feedback seriously as it helps us to continually improve our services and provide a better experience for our guests. Your specific comments regarding the uncomfortable bed and the cold dinner have been shared with our management team, and we will be taking the necessary steps to address these issues.Once again, we apologize for the shortcomings during your stay, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every thing is nice but the beds could be upgraded
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Hi Daryl Thanks for the feedback, glad you enjoyed your stay for the most sort, we are looking into some bedding upgrades in the future. Thanks for staying with us. Best regardsMark Butler-Jenkins

6/10 Okay

Tove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the bed it was to hard
Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We truly value the opinions of our guests and are always striving to improve our services.We're sorry to hear that you were not completely satisfied with the comfort of your bed. Your comfort is our top priority, and we regret that the bed did not meet your expectations. Please know that we will look into the issue you've raised and take the necessary steps to address it.We hope that despite this issue, you were able to enjoy other aspects of your stay with us. We would love the opportunity to welcome you back and provide you with a more comfortable experience.If you have any further comments or suggestions, please feel free to contact us directly. We appreciate your understanding and hope to have another chance to exceed your expectations in the future.Warm regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, quiet.
Stayed 5 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 27, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Kazumi

Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Apr 15, 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is our top priority, so it's incredibly rewarding to receive such positive feedback.Thank you again for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back on your next visit to The Pomeroy Hotel

8/10 Good

Cody

Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Apr 15, 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is our top priority, so it's incredibly rewarding to receive such positive feedback.Thank you again for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back on your next visit to The Pomeroy Hotel

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 21, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us. It's great to know that our staff and facilities met your expectations. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Kaylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 18, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

6/10 Okay

christopher

Liked: Cleanliness, staff & service
Pool was not available
Stayed 2 nights in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 12, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the pool being out of service during your visit.Maintaining our facilities, including the pool, is of utmost importance to us, and we understand how disappointing it must have been not to be able to enjoy this amenity during your stay. Please rest assured that we are actively addressing the issue to ensure it is resolved promptly, and steps are being taken to prevent such occurrences in the future.We appreciate your understanding and patience in this matter and hope that despite this setback, you were able to enjoy the other aspects of your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with the excellent experience you deserve.Thank you again for your valuable feedback.Warm regards,

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good, cheap place to stay. The pool is great for the kids and the family suite is a good price with tons of space for the whole family
Stayed 1 night in Jan 2024
Response from General Manager on Mar 3, 2024
Hi MeredithGreat to see you found value in our affordable rates and the pool and family suite left such a good impression. Thanks for staying with us!Best RegardsMark Butler-Jenkins

8/10 Good

Candice

Liked: Cleanliness, staff & service
Good place but outdated.
Stayed 1 night in Mar 2024
Response from Courtney Closson Front Desk Manager on Mar 9, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Courtney Closson Front Desk Manager on Feb 28, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Hi MikeThanks for staying with us and for the great rating!Best RegardsMark Butler-Jenkins

10/10 Excellent

Codie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was excellent!
Stayed 1 night in Feb 2024
Response from Courtney Closson Front Desk Manager on Feb 26, 2024
Thank you for taking the time to fill to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Hi PeterGlad to hear that our team left such a great impression on you, thanks for the review and for staying with us!Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Hi AnonymousThank you very much for that wonderful 10 out of 10 rating, much appreciated! Best RegardsMark Butler-Jenkins

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Hi RichardThanks for that great rating, glad you enjoyed your stay with us!Best RegardsMark Butler-Jenkins

10/10 Excellent

Katrina

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Hi KatrinaWe sure appreciate that excellent 5 out of 5 rating, and of course for staying with us!Best RegardsMark Butler-Jenkins

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Feb 2024
Response from Courtney Closson Front Desk Manager on Feb 17, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Sheri-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtney Closson Front Desk Manager on Feb 12, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your time.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Courtney Closson on Feb 5, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know

10/10 Excellent

Devin Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here on business, nice hotel, good restaurant and nice casino to make aome donations.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Hi DevinThank you for taking the time to write a review. Glad to see that you enjoyed your stay and found value in our onsite amenities while here on your business trip. Thanks for staying with us!Best RegardsMark Butler-Jenkins

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ammenities, lots of parking. Free breakfast was very good.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
HI DawnThank you for that great review, glad to see you found value in our amenities, ample parking and our deluxe hot breakfast offering. Thanks for staying with us!Best RegardsMark Butler-Jenkins

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that the parking is right in front of the entry and you don’t have to search for parking
Stayed 1 night in Jan 2024
Response from Courtney Closson Front Desk Manager on Jan 25, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

8/10 Good

Lorrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtney Closson on Jan 22, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate your it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

10/10 Excellent

Ray

Stayed 1 night in Jan 2024
Response from Courtney Closson on Feb 5, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know

10/10 Excellent

ABRAM

Liked: Cleanliness, amenities, property conditions & facilities
Easy parking
Response from Courtney Closson Front Desk Manager on Jan 18, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Older hotel, Good service
Older hotel, friendly staff. There is no convenience store are in hotel, to buy snacks if needed. There is a vending machine, but it only takes cash or coins and shorted the return change after putting a $20 bill. The restaurant is ok. Limited choices but tasty. Be careful because the waiter added 17% gratitude on the bill before we paid, there were 2 of us.
Stayed 1 night in Jan 2024
Response from Courtney Closson Front Desk Manager on Jan 15, 2024
Thank you for taking the time to give us your feedback on your most recent stay with us, We appreciate it.I will make sure to share your issues you faced with the restaurant to the food team. I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

6/10 Okay

Sarah

Business traveller
Disliked: Property conditions & facilities
Not great. Went to my room after checkin and the bath room floor was flooded. Went backnto reception to get a new room. The new room had a toilet valve issue as it kept hissing loudly every 10mins. Old hotel. Brealfast was good though.
Stayed 2 nights in Jan 2024
Response from Courtney Closson Front Desk Manager on Jan 15, 2024
Thank you for taking the time to fill out our survey on your most recent stay with us, We appreciate your feedback.I am sorry about the issues you faced with the rooms during the check in, I will be following up with all of our teams to have this corrected.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Dec 2023
Response from Courtney Closson on Dec 30, 2023
Thank you for taking the time to give us your feedback on your most recent stay with us.I am happy to read that you enjoyed your stay.I hope we will see you the next time you are in Fort St John , and I would like to thank you for choosing the Pomeroy.If there is anything that I can do, please do not hesitate to let me know.Best Regards