Lobby
Check availability

Reviews of Hilton Garden Inn Irvine East/Lake Forest

3 out of 5
Hilton Garden Inn Irvine East/Lake Forest
27082 Towne Centre Drive, Foothill Ranch, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 427 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and close to the expressway
Stayed 4 nights in May 2024

8/10 Good

Sandra

Travelled with family
Good place for a few days stay. A bit more attention to details in the room could improve guests experience. The bed frame was uncover and seemed old, the room was missing a suitcase stand the blinds were a bit weathered. But overall satisfactory.
Stayed 1 night in May 2024
Response from Brandon B. on May 14, 2024
Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced. We have addressed these issues. Thanks for staying with us!

2/10 Terrible

Coach

Disliked: Cleanliness, amenities, property conditions & facilities
I received a series of bed bug bites on my right side chest and back. I am still feeling the effects. Never_agin.
Stayed 2 nights in Apr 2024
Response from Brandon B. on May 13, 2024
We thank you for staying with us. We are investigating this issue and will be in contact with you regarding this matter.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to where my nephew lived so our surprise went off great.
Stayed 3 nights in Mar 2024
Response from Brandon B. on Apr 4, 2024
We thank you for your feedback. Thanks for staying with us!

6/10 Okay

Narayana

Stayed 11 nights in Mar 2024
Response from Brandon B. on Apr 4, 2024
We thank you for your feedback.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Brandon B. on Mar 26, 2024
Thank you for your response. We appreciate your feedback.

6/10 Okay

Chanell

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Amenities
Nice hotel
Stayed 5 nights in Feb 2024
Response from Brandon B. on Mar 19, 2024
We thank you for your feedback.

6/10 Okay

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lobby entrance had dried mud on the floors. No front desk attendants present at our check-in arrival time. Bathroom faucet was broken and barely attached. Rooms on the south facing side of building (towards front entrance) are located above the building’s exhaust and can hear the loud blowing noise all day and night.
Stayed 1 night in Mar 2024
Response from Brandon B. on Mar 19, 2024
We thank you for your feedback and thanks for staying with us!

8/10 Good

Brandon

Business traveller
Liked: Property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Brandon B. on Mar 19, 2024
We thank you for your feedback!

6/10 Okay

Gina

Travelled with family
Disliked: Amenities
This was just an average Hilton. Very disappointed that they wanted to charge nearly $19 for breakfast, when other hotels offer the same food or better for free. Not great, but not bad either. Close to shopping and food. Staff were nice.
Stayed 2 nights in Mar 2024
Response from Brandon B. on Mar 15, 2024
We thank you for your feedback!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it
Stayed 2 nights in Mar 2024
Response from Brandon B. on Mar 13, 2024
Thank you for your response!

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our Disney trip. Very family friendly and great price.
Stayed 2 nights in Mar 2024
Response from Brandon B. on Mar 8, 2024
We thank you so much for your feedback. Thank you for staying with us!

6/10 Okay

Edelia

Convenient location to volleyball tournament facility, however the rooms are dated and the carpets in the rooms and hallways could use some deep cleaning.
Stayed 1 night in Feb 2024
Response from Brandon B. on Mar 2, 2024
We thank you for staying with us!

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon B. on Mar 2, 2024
We thank you for your feedback!

8/10 Good

Kathlen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 28, 2024
We thank you for your feedback!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 28, 2024
We thank you for your feedback!

10/10 Excellent

Jerald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and a friendly staff
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 24, 2024
Thank you for your feedback. This will be shared with our staff.

8/10 Good

Yacine K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and friendly. I wish the breakfast was included.
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 21, 2024
We thank you for your feedback and thanks for staying with us!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 21, 2024
We thank you for your feedback and thanks for staying with us!

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 21, 2024
We thank you for your feedback and thanks for staying with us!

6/10 Okay

Alisa

Liked: Staff & service
Ants in the room, no drain cover in shower ( can’t take a bath) and I could hear neighbors full conversation
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 14, 2024
We thank you for staying with us and have addressed these issues.

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 14, 2024
We thank you for your feedback. This will be shared with staff.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 14, 2024
We thank you for your feedback. This will be shared with staff.

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 13, 2024
We thank you for your feedback!

6/10 Okay

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy outside of my room. People were yelling and fighting. I didn't feel safe
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 8, 2024
We thank you for staying with us!

4/10 Poor

Maddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had two different parties of domestic violence!!! One down the hallway when when checked in and one above us all night until after midnight!!! My daughter had volleyball this morning and the fighters were up pounding their steps at 5am!!!! Not Happy!!!
Stayed 1 night in Feb 2024
Response from Brandon B. on Feb 4, 2024
We apologize for any inconvenience during your stay. This has been addressed. Thank you for staying with us.

10/10 Excellent

Zar Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great just having a hard time checking in because of the manager on duty that time , we have reservation but he didnt honor us and just let us handle the situation with expedia rayher than them helping us
Stayed 7 nights in Dec 2023
Response from Brandon B. on Jan 27, 2024
We thank you for staying with us.

6/10 Okay

Pauline

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated. Room felt like motel.
Stayed 1 night in Jan 2024
Response from Brandon B. on Jan 26, 2024
We thank you for staying with us.

8/10 Good

Jiexin, San Diego

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Brandon B. on Jan 27, 2024
Thank you for your feedback.

8/10 Good

Kristy R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the ice machine didn't work. Staff was friendly. Easy and brightly lit parking area.
Stayed 2 nights in Jan 2024
Response from Brandon B. on Jan 21, 2024
We thank you for your feedback!

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Brandon B. on Jan 16, 2024
We thank you for your feedback.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Great Location
The hotel and staff was very nice. The bed was uncomfortable due to the mattress feeling worn out. The maids would come in the room when I was gone but they never made the bed or replenished the shower soap. Other than that it was a good experience and the hotel is in a nice part of town.
Stayed 4 nights in Jan 2024
Response from Brandon B. on Jan 10, 2024
We thank you for your feedback. This has been addressed with our staff. Thank you for staying with us!

6/10 Okay

Marcos

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff & parking were great!! The room had a very loud echo, the bed was absolutely horrible! Springs were felt and the bed was very rocky with minimal motion. The bathtub stopper was non functional & made a bath (clean or dirty water) every time. The fan in the room was non functioning. Horrible room experience, but the people were nice.
Stayed 1 night in Dec 2023
Response from Brandon B. on Jan 10, 2024
We thank you for your feedback. This has been addressed with our staff.

6/10 Okay

Harry

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was generally fine, except there never was normal hot water, just lukewarm, in the shower during our four day stay despite several mentions at the front desk.
Stayed 4 nights in Dec 2023
Response from Brandon B. on Dec 29, 2023
We thank you for your feedback. This has been shared with our staff and has been addressed.

8/10 Good

Pui Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brandon B. on Dec 29, 2023
We thank you for your feedback!

10/10 Excellent

Kathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 29, 2023
We thank you for your feedback!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 29, 2023
We thank you for your feedback!

6/10 Okay

Anadina

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked that it was accessible, I didn’t like that I paid for two nights and they didn’t clean my room.
Stayed 2 nights in Dec 2023
Response from Brandon B. on Dec 29, 2023
We thank you for your feedback. This has been shared with our staff and addressed. Thanks for staying with us!

10/10 Excellent

Stephen Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 19, 2023
We thank you for your feedback.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 19, 2023
We thank you for your feedback.

10/10 Excellent

Annisha

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 19, 2023
We thank you for your feedback.

8/10 Good

Anne

Liked: Cleanliness, staff & service
Response from Brandon B. on Jan 21, 2024
We thank you for your feedback.

8/10 Good

Torrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property, excellent staff, nice clean rooms. A little out of the way from most restaurants and shopping areas. So definitely need a car if staying there. Otherwise, would highly recommend.
Stayed 1 night in Dec 2023
Response from Brandon B. on Dec 8, 2023
We thank you for your feedback.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brandon B. on Dec 6, 2023
We thank you for your feedback!

6/10 Okay

Joel

Stayed 1 night in Nov 2023
Response from Brandon B. on Dec 6, 2023
We thank you for your feedback!

2/10 Terrible

Jeffrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you don't mind a lukewarm shower in the morning, this is the hotel for you. If you like a hot shower ... I recommend elsewhere. Our shower was just not getting hot (after running several minutes). We called to notify the front desk who said they'd send someone up. 10 min later, I called back and they said "nobody answered the maintenance phone" ... so was anyone going to tell me? She offered another room for a shower (which was "just warm enough", but not super hot at max temp). Very disappointing service and facilities just on these points.
Stayed 1 night in Nov 2023
Response from Brandon B. on Dec 2, 2023
We thank you for your feedback. This issue has been addressed and fixed.

4/10 Poor

Neal

Travelled with family
Disliked: Cleanliness
The room was dirty with trash on the floor and pills. Looks like they just made the bed and left bread crumbs on the sheets and did changed them after previous occupants. Will not stay here again!!!!
Stayed 2 nights in Nov 2023
Response from Brandon B. on Nov 20, 2023
We thank you for your feedback. We have addressed these issues and we apologize for any inconvenience during your stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Brandon B. on Nov 15, 2023
We thank you for your feedback!

4/10 Poor

Kassandra

Stayed 4 nights in Nov 2023
Response from Brandon B. on Dec 6, 2023
We thank you for your feedback!