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Reviews of TownePlace Suites by Marriott Florence

2.5 out of 5
TownePlace Suites by Marriott Florence
2650 Hospitality Boulevard, Florence, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 345 out of 535 reviews" "
Rating 8 - Good. 123 out of 535 reviews" "
Rating 6 - Okay. 29 out of 535 reviews" "
Rating 4 - Poor. 26 out of 535 reviews" "
Rating 2 - Terrible. 12 out of 535 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we need on a road trip with a pet
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Feb 2024

8/10 Good

Emanuel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

DE VERAH, FORT WASHINGTON

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This place needs TLC. The cabinets were falling apart, the focets didn't work well, the water in one of the bathrooms was tan, the super was missing in the tub, the walls were cracked, the furniture was stained.... etc. The staff were very friendly. But this place needs a makeover
Stayed 2 nights in Feb 2024

8/10 Good

Jenmifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay. Love the full kitchen and essentials.
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Lenys, Magnolia

Travelled with family and small children
Liked: Amenities
Clean, conveniently located near n95 Clean and comfortable beds.
Stayed 1 night in Jan 2024

10/10 Excellent

yolanda

Stayed 1 night in Jan 2024

10/10 Excellent

Mikhail, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything.
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Nice size room good breakfast safe area for the family.
Stayed 1 night in Jan 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brenda

Stayed 2 nights in Dec 2023

2/10 Terrible

Jeannette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Low class
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the molding in the room had staples in it instead of properly putting it back on the wall with adhesive. There was a wire hanging out of the bottom of the high vac unit, I think if it was just adults it wouldn't have been that big of a deal but we had little children with us
Stayed 1 night in Nov 2023

10/10 Excellent

leah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is always friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did have difficulty finding the hotel - it is at the far end of the road but once we arrived we were very pleased.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel - close to restaurants. Good breakfast included.
Stayed 1 night in Nov 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stop
Florence has been a staple overnight stay for my family and me over recent years. This is my first time at this property and it was good. Comfortable, friendly, room had an odd smell but I let the front desk know. Free breakfast was a huge plus.
Stayed 1 night in Nov 2023

10/10 Excellent

Letitia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AME Pistconference
It was a great experience. Quiet, close to the Civic Center. Courteous staff. Room was clean . Loved the kitchenette and housewares that were available.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Loyus, BEDFORD

Disliked: Property conditions & facilities
The property is very tired. Could use some work
Stayed 1 night in Oct 2023

10/10 Excellent

Rita

Stayed 1 night in Oct 2023

4/10 Poor

barbara

Disliked: Cleanliness, property conditions & facilities
When I booked, I didn't realize this was a pet friendly hotel. I wish there would have been better notification of this. The worst part was the lobby and our room smelled like DOG! I called the front desk about the odor, and our room phone didn't work. I walked to the lobby and asked the receptionist if they had any non-pet friendly rooms, and she said no. I told her our room smelled like dog. She said sorry you shouldn't have to experience that, but she did nothing about it. She also knew our room phone didn't work but did nothing about that. She was pleasant and said she would tell the manager about the dog odor, but we never received any feedback about it. She did give me some extra points for future possible use. The lobby and our room still smelled like dog in the morning. I will not be staying anyplace like this again. Walking into the lobby reminded me of walking into my previous pet's veterinary office.
Stayed 1 night in Oct 2023
Response from Jenine Shaffer on Oct 17, 2023
Dear Barbara, Thank you so much for choosing TownePlace Suites by Marriott for your stay. We strive for complete guest satisfaction and have unfortunately fallen short of our goal. I can't imagine having a pet odor in my room and I sincerely apologize. I have reported this to maintenance to ensure we have this odor taken care of promptly. Thank you so much for taking the time to share about your experience and I hope you will choose our property again in the future to allow us the oppurtunity to provide a much more refreshing experience.

10/10 Excellent

Tasi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Elizabeth

Travelled with family
The hotel is a good location, public areas clean, all the things you'd see in photos. The room was what we expected. Evidently, housekeeping is only for when you leave, though. We stayed 3 nights, and had to go down to the front desk to get towels each day, despite having requested them be dropped by the room. Submitting a housekeeping request the night before... as stated needed to happen... doesn't work either. I guess that's "the new normal" in the industry.
Stayed 3 nights in Oct 2023

8/10 Good

Stephanie

Stayed 1 night in Sep 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities
Starting to show signs of wear. Carpet was ripped and lock and chain lock on door was very loose. Needs repair
Stayed 1 night in Sep 2023

8/10 Good

Jeff

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was clean and comfortable, but the bathroom shower bar was dirty and mold on the trim by the bathtub
Stayed 2 nights in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dstaff
Stayed 1 night in Sep 2023

10/10 Excellent

Darrell

Stayed 4 nights in Jul 2023
Response from Jenine Shaffer on Aug 31, 2023
Dear Darrell,Thank you so much for choosing TownePlace Suites by Marriott for your stay! We are delighted to hear you had a pleasant stay and hope to see you again whenever your travels bring you back to Florence, SC.

2/10 Terrible

Mark

Travelled with family
We wouldn’t know! We got contacted saying that the room we booked with pull out sofa and 2 queen beds was under maintenance and they transferred us to Fairfield - their sister one! I was told they’d charge me rate I booked at, they didn’t! I had to fight them. No sofa bed! Had to use cot. Wanted to use pool - under maintenance! TERRIBLE!!!! I’m so upset!!!!!
Stayed 1 night in Jul 2023

8/10 Good

Lori

Travelled with family
Liked: Staff & service
The check-in process was a breeze. I was met with a friendly smile and felt appreciated. The property grounds are great with excellent landscaping and immaculate pool/patio space. The interior was another story. The lobby and communal areas were great BUT the elevator smelled, hallways were dirty and smelly & the room was dated, dingy and smelled stagnant/stale. The bed was uncomfortable. The door latch had been broken and repaired, barely & no attempts to fill/paint the holes. I am glad I carry a safety lock with me or I would not have been comfortable staying there. The refrigerator in our suite actually had someone’s else’s takeout boxes with sauce all over the shelf. Unfortunately, the since covid/pandemic, the workforce (everywhere) has not recovered. The receptionist did a great job keeping a calm demeanor even though she had several guests waiting in line and calling the front desk. Several patrons were not very friendly to her and she still kept a smile on her face. The residents I speak of, were not the usual business or one night stay type guests. It seemed like they were long term residents. I was really disappointed bc the overall rating was so high, I actually passed on a place I stayed for 2 years to ensure the higher quality.
Stayed 1 night in Jul 2023

2/10 Terrible

Shanee

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Overall the stay was ok. Some of the staff are friendly than others and truly care about the customers overall experience. I just wanted the quality of the stay to be worth the quantity of the money I spent
Stayed 1 night in Jul 2023
Response from Jenine Shaffer on Jul 6, 2023
Thank you so much for choosing TownePlace Suites by Marriott in Florence, SC. We strive for complete guest satisfaction and have unfortunately fallen short of our goal. I am sorry to hear the quality of your stay did not reflect the price. I will share this feedback with our sales and revenue team. I hope you will choose our property again in the future to allow us the oppurtunity to provide an experience up to your expectations.

10/10 Excellent

Ezell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice…
Great service, great room and good breakfast also pet friendly!
Stayed 2 nights in Jun 2023
Response from Jenine Shaffer on Jun 12, 2023
Dear Ezell,Thank you so much for taking the time to review our property. We're delighted to hear you enjoyed your stay and hope to see you again whenever your travels bring you back into Florence, SC.

4/10 Poor

Jim

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very old and in dire need of updating. There was a cigarette hole in one of our couch cushions and some of the lighting and outlets did not even work. Lobby was very small and often crowded as it seemed people were living at the hotel.
Stayed 3 nights in Jun 2023
Response from Jenine Shaffer on Jun 12, 2023
Dear Jim,Thank you so much for taking the time to review our property. We strive for complete guest satisfaction and have unfortunately fallen short of our goal. I can't imagine finding a cigarette hole on the sofa cushion and I sincerely apologize. I have reported this to the appropriate department leader to ensure we have this fixed or replaced before our next guest arrives. You mentioned our lobby was often crowded as if people were living here and this is accurate. TownePlace Suites by Marriott is an extended stay property and our guests typically stay 5+ nights at a time; however, we welcome our short term guests just as much. Thank you for taking the time to share about your experience.

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
People appear to be living in this hotel.
Stayed 1 night in Jun 2023
Response from Jenine Shaffer on Jun 12, 2023
Dear Julia,Thank you so much for taking the time to review our property. TownePlace Suites by Marriott is a pet friendly and extended stay brand and guests typically stay 5+ nights at a time.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight travel
Overnight stay after a long day of traveling with a toddler. Appreciate the included breakfast
Stayed 1 night in Dec 2022
Response from Jenine Shaffer on Jun 12, 2023
Dear Claudia,Thank you so much for taking the time to share about your experience. We are delighted to hear you enjoyed the breakfast during your stay and we hope to see you again.

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious
The staff were very friendly! The room was very spacious. The breakfast was one of the best I’ve ever had in a hotel that offered complimentary.
Stayed 1 night in May 2023
Response from Jenine Shaffer on Jun 12, 2023
Dear Wendy,Thank you so much for taking the time to review our property. We are so pleased to hear you had a pleasant stay and hope to see you again whenever your travels bring you back to Florence, SC.

10/10 Excellent

john

Stayed 1 night in Apr 2023
Response from Zac C. on May 12, 2023
Dear john,Thank you so much for the positive review! Please stay with us again next time you are in the Cayce area!

10/10 Excellent

Phifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Zac C. on May 12, 2023
Dear Phifer,Thank you so much for the positive review! Please stay with us again next time you are in the Cayce area!

6/10 Okay

Hong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for sink or in shower. :(
Stayed 1 night in Apr 2023
Response from Zac C. on May 12, 2023
Dear Hong,Thank you for taking the time to leave us honest feedback. Ensuring our guests have a wonderful stay is our top priority, and I apologize we did not exceed your expectations while you were with us. Please give us another chance next time you are in the Columbia-Cayce Area.

4/10 Poor

Marquita

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
First time staying and I will not be visiting again worst experience ever
Stayed 1 night in Mar 2023
Response from Heather Harrelson on Mar 28, 2023
Thank you so much for this review !! We will share this with the entire staff. Please come back and stay with us !!

4/10 Poor

beverly colleen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Check in was at 4,arrived at 5 room was not ready untill 6.30
Stayed 1 night in Feb 2023
Response from Jenine Shaffer on Feb 22, 2023
Dear Beverly Colleen, Thank you so much for taking the time to review our property. We strive for complete guest satisfaction and have unfortunately fallen short of our goal. I completely understand how frustrating it is to have to wait to check in and I sincerely apologize. During this time the hospitality industry is experiencing low staffing levels and sadly this was one of the properties more difficult days. We did have all managers on duty to help clean rooms and this was an inconvenience to some guests. I sincerely apologize for this and hope you will give our property another chance in the future.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to locate. Comfortable beds
Stayed 1 night in Feb 2023
Response from Jenine Shaffer on Feb 22, 2023
Dear Stephen,Thank you so much for taking the time to review our property. We're delighted to hear you had a comfortable stay and hope you will choose our property again in the future.