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Reviews of Hotel La Scaletta Al Ponte Vecchio

3 out of 5
Hotel La Scaletta Al Ponte Vecchio
Via Guicciardini 13, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 318 out of 620 reviews" "
Rating 8 - Good. 213 out of 620 reviews" "
Rating 6 - Okay. 49 out of 620 reviews" "
Rating 4 - Poor. 26 out of 620 reviews" "
Rating 2 - Terrible. 14 out of 620 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, but you need to be prepared for a lot of steps. There is a tiny lift, but still lots of steps.
Stayed 7 nights in May 2024
Response from Hotel La Scaletta Al Ponte Vecchio on May 27, 2024
Thank you for the feedback. We will take note of this and strive to improve our convenience for our valued customers.

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service
Disappointed in our room, when you see the photographs in the overview of the hotel on Expedia, the reality was very different. Getting around the hotel is challenging, with an elevator that only takes two people. On the positive side the view from the roof top terrace was stunning, great for an early evening drink and breakfast.
Stayed 2 nights in May 2024
Response from Hotel La Scaletta Al Ponte Vecchio on May 24, 2024
Thank you for your feedback. We apologize for any inconvenience you experienced and will work towards improving our accommodations we have several rooms categories and for a future stay we suggest you to contact us in order to choose the accomodation that meets your needs.. We're glad to hear you enjoyed the view from our roof top terrace. Thank you for choosing to stay with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. In a very good location within easy walk of major museums and shops. Good value for the money.
Stayed 2 nights in May 2024
Response from Sara on May 23, 2024
Thank you very much for your nice review, we are glad that you loved your stay and we hope to welcome you again in the future.All the Best!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a beautiful interior garden. Excellent rooftop dining option with spectacular views and great service.
Stayed 3 nights in May 2024
Response from Hotel La Scaletta Al Ponte Vecchio on May 17, 2024
"Thank you for your kind words! We're glad you enjoyed our hotel's ambiance and dining. Have a wonderful day!"

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and supportive staff!
Stayed 1 night in Apr 2024
Response from Hotel La Scaletta Staff on May 11, 2024
Thank you very much for your kind words, happy that you had a good stay!!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door was sticking in room 549 A little annoying , but otherwise pretty good Do not stay here if you can’t climb a flew flights of stairs Very close to Ponte Vecchio Gelato places evertywhere
Stayed 1 night in May 2024
Response from Sara on May 10, 2024
Thank you for your review, we are glad that you loved your stay, sorry about the room door. We hope to have other occasion to welcome you in the future.All the Best!

10/10 Excellent

Jim, Taylors

Stayed 2 nights in May 2024
Response from Sara on May 27, 2024
thank you very much for your review, it has been a pleasure welcome you in our Hotel and we look forward to welcome you in the future.All the Best!

8/10 Good

carmen, reading

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great terrance to see the city. Due to short staff unable to get dinner
Stayed 1 night in Apr 2024
Response from Sara on May 10, 2024
Thank you for your nice review, sorry about dinner we hope that next time that you'll come back visit us you'll be able to have dinner with us.All the Best!

10/10 Excellent

Alisa Ramirez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, bed comfortable, staff was attetive abd accomodating. The rooftop dining was great!
Stayed 3 nights in Apr 2024
Response from The Staff on Apr 25, 2024
Thanks!!

8/10 Good

Thomas

Stayed 3 nights in Apr 2024
Response from Sara on May 14, 2024
Thanks for your review, we are glad that you loved your stay and we hope to welcome you again in the future.All the Best!

10/10 Excellent

jim

Stayed 5 nights in Apr 2024
Response from Sara on May 10, 2024
Thank you very much for your review, we hope to welcome you again in the future.All the Best!

10/10 Excellent

jianbo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room very comfortable bed. Thank you for the upgrade.
Stayed 1 night in Apr 2024
Response from Sara on Apr 19, 2024
Thank you very much for your kind review, we are glad that you love your stay and enjoyed the upgrade.Look forward to welcome you again in the future.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Mar 2024
Response from Sara on Apr 19, 2024
Thank you very much for your kind review, we are glad that you love your stay.Look forward to welcome you again in the future.

10/10 Excellent

Daniel Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel La Scaletta for our 6 night vacation if Florence. So glad we did, the hotel was beautiful and the staff was friendly and helpful. We'll be back!
Stayed 6 nights in Mar 2024
Response from Emanuele on Apr 16, 2024
Dear Mr. Dustin,Thank you for the kind words and positive feedback, we very much appreciate it!Hope we'll get the chance to meet again, it was a pleasure having you here.

10/10 Excellent

Michael, New York

Stayed 8 nights in Mar 2024
Response from Sara on May 10, 2024
Thank you for your nice review, we are glad that you enjoyed your stay and we hope to welcome you again in the future.All the Best!

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off of Pointe Vecchio. Good food nearby. Clean and quiet with a friendly staff and excellent rooftop views.
Stayed 4 nights in Mar 2024
Response from Sara on Mar 29, 2024
Thanks for your kind review, we are glad that you loved your stay in our Hotel and the service provided by the staff.Hope to welcome you again in the future we wish you,All the Best!

6/10 Okay

John, West Chester

Travelled with partner
Liked: Cleanliness
If you only criteria is closeness to Ponte Vecchio then this is the hotel for you. Palace Pitti and Boboli Gardens are also super close. For any other criteria, probably best to shop around. Very loud hotel, the lobby WC was next to our room and only a glass door separated our room from the lobby, and there were renovations going on upstairs during our visit. Not the best appointed room, more like a budget hotel, which we didn't think we were paying for.
Stayed 2 nights in Mar 2024
Response from Sara on Mar 28, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your perspective on the hotel's proximity to Ponte Vecchio and its convenience to Palace Pitti and Boboli Gardens.We regret to hear that your stay fell short of expectations due to noise disturbances from the lobby WC and ongoing renovations. Please accept our sincere apologies for any inconvenience caused.We continuously strive to improve our facilities and services to ensure a comfortable experience for all our guests. Your comments will be carefully considered as we work towards enhancing our offerings.We understand your concerns regarding the room's appointment and assure you that we take all feedback seriously. While we aim to provide value for our guests, we apologize if your expectations were not met in this regard.Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

8/10 Good

Magayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sara on Apr 15, 2024
Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel and we hope to have other occasion to do it in the future.All the Best!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sara on Mar 21, 2024
Thanks for your nice review, we are glad that you loved your stay. Hope to welcome you again in the future.All the Best!

10/10 Excellent

Leila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend a few nights here and it was amazing. Very clean, safe, nice location, alot of restaurants and tourist attractions near.
Stayed 3 nights in Mar 2024
Response from Sara on Mar 8, 2024
Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel and we look forward to do it again in the future.All the Best!

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Response from Sara on Mar 7, 2024
Thanks for your review, we are glad that you loved your stay in our Hotel and we hope to welcome you again in the future.All the Best!

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older but fun building that is nearly like a maze to get to some rooms. Perfect area in Florence, right by the bridge and busy shops and restaurants. Only complaint is the music for the outside bar was blasting late at night near our rooms window until we asked to shut it off. Also would not recommend for people with disabilities as there are stairs all over the place! We enjoyed our stay though!
Stayed 5 nights in Feb 2024
Response from Sara on Mar 5, 2024
Thank you very much for your kind review and for the info about the music that will be for sure changed.We hope to welcome you again in the future.All the Best!

10/10 Excellent

YeVette

Travelled with family
Liked: Amenities
Front desk was helpful. The porter for the hotel was extremely efficient and helpful. The hotel is in a convenient location.
Stayed 3 nights in Feb 2024
Response from Sara on Mar 5, 2024
Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel, we are glad that you loved our location and the service provided by the staff.All the Best!

10/10 Excellent

Allyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sara on Mar 5, 2024
Thanks for your nice review, we are glad that you loved your stay in our Hotel and we hope to welcome you back in the future.All the Best!

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcome if and warm staff. The place was amazing in a safe and great location! Highly recommend.
Stayed 1 night in Feb 2024
Response from Sara on Feb 28, 2024
Thanks for your review, we are glad that you loved your stay in our Hotel and we hope to welcome you again in the future.All the Best!

10/10 Excellent

ilona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Sara on Feb 27, 2024
Thank you very much for your nice review, it has been a pleasure welcome you in our Hotel.Look forward to welcome you again in the future we wish you,All the Best!

8/10 Good

Signe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a unique position and it is an antique palace, the rooftop terrace is wonderful. Nice staff. The breakfast could be better.
Stayed 2 nights in Feb 2024
Response from Sara on Feb 27, 2024
Thanks for your review, we are glad that you loved our building and terraces, thanks as well for the suggestion about breakfast, we'l do our best to improve it.Hope to welcome you in the future we wish you,All the Best!

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pretty amazing and made us really feel like we were in Florence. We had luxury suites that faced an interior courtyard. It was quiet and you could hear birds chirping at dawn. There were espresso machine, fridge and hot water pot in the room. The bathing and toilet facilities were in the room were very nice. Our beds were large and comfy and the sofa beds made up for the kids were great. The WiFi was good, the breakfast was great and had a selection that could please anyone, even the pickiest. My kids were big fans of the automatic fresh pancake maker. I was a fan of espresso drinks to order and the spinach quiche.
Stayed 3 nights in Feb 2024
Response from Sara on Feb 19, 2024
Thank you very much for your review, we are glad that your family loved our Hotel and that it perfectly met your needs.We hope to have other occasion to welcome you again the future.All the Best!

8/10 Good

Kathryn

Travelled with partner
Good service
Stayed 3 nights in Jan 2024
Response from Sara on Feb 2, 2024
thanks for your nice review, we hope to welcome you again in the future.All the Best!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and helpful. My room had an awesome view and the rooftop bar’s view was breathtaking. When I come back to Florence from Australia, I’ll definitely stay again❤️
Stayed 3 nights in Jan 2024
Response from Sara on Jan 31, 2024
Thanks so much for your nice review, we are glad that you loved your stay and the view from the roof top terraces, we look forward to welcome you again in the future.All the Best!

10/10 Excellent

Heidi

Stayed 1 night in Jan 2024
Response from Sara on Jan 25, 2024
Thanks for your review, we are glad that you loved your stay.Hope to welcome you again in the future we wish you,All the Best!

8/10 Good

Philip

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Sara on Jan 25, 2024
Thanks for your review, we are glad that you loved your stay.Hope to welcome you again in the future we wish you,All the Best!

10/10 Excellent

Claudio r

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, full range of services, a very well established hotel in Firenze
Stayed 4 nights in Jan 2024
Response from Sara on Jan 15, 2024
Thank you very much for your review, we are glad that you enjoyed your stay and we hope to welcome you again in the future.All the Best!

8/10 Good

Christine, Victoria

Stayed 2 nights in Jan 2024
Response from Sara on Jan 31, 2024
thanks for your nice review, we hope to welcome you back in the future.All the Best!

10/10 Excellent

Frederiek, scottdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the steps. Took great care of us. Room upgrade was worth it . Amazing breakfast
Stayed 3 nights in Jan 2024
Response from Sara on Jan 12, 2024
Thank you for the nice review, we are glad that you loved our Hotel and our stairs and that appreciate the room upgrade.We look forward to welcome you in the future.All the Best!

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sara on Jan 2, 2024
Thank you for the kind review, we are glad that you loved your stay in our Hotel and we hope to welcome you in our Hotel.All the Best!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and lovely people that helped with whatever needs and questions you may have and make you feel comfortable in their hotel.
Stayed 10 nights in Dec 2023
Response from Sara on Jan 2, 2024
Thank you very much for the nice review, we are glad that you enjoyed your stay and in particular you loved the service provided by the staff.We hope to welcome you again in the future.All the Best!

10/10 Excellent

Robert Edgin, MONTEREY

Travelled with partner
Liked: Cleanliness, staff & service
Great people, but there were lots of trip hazards. The air conditioning couldn't keep the room as cool as I like, only going down to 20.
Stayed 6 nights in Oct 2023
Response from Sara on Jan 2, 2024
Thank you for the nice review, we are glad that you loved your stay with us and we hope to have other occasion to welcome you in the future.All the Best!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back next time I'm in Florence
Stayed 2 nights in Nov 2023
Response from Sara on Jan 2, 2024
Thank you so much for your nice review, we are glad that you loved your stay, look forward to welcome you again we wish you,All the Best!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impecable service. Staying here is living in history. Wonderful experience. Will return.
Stayed 2 nights in Nov 2023
Response from Sara on Jan 2, 2024
Thanks so much for your kind review, it has been a pleasure welcome you in our Hotel and we are glad that you enjoyed your stay with us.Look forward to welcome you back in the future we wish you,All the Best!

10/10 Excellent

kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay (especially solo)
Great place to stay super close to Ponte Vecchio. Room was large and very comfortable. I had a little garden view ! It was great!!! I felt super safe!
Stayed 5 nights in Nov 2023
Response from Sara on Nov 16, 2023
Thanks for your kind review, we are glad that you loved your stay and enjoyed our room and location, we hope to welcome you back in the future.All the Best!

10/10 Excellent

Asuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sara on Nov 16, 2023
Thank you very much for your kind review, we hope to welcome you again in the future.All the Best!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is really cool. It was a little bit of a maze to get to our room, but my husband and I loved it. Great staff, incredible location. Only negative is that since the building is old the walls are pretty thin. You can hear a lot. Over all would recommend.
Stayed 4 nights in Nov 2023
Response from Emanuele on Nov 11, 2023
Hello,Thank you for taking your time to express your feelings and giving us your feedback.It means a lot to us as it's great getting to know that we took part in a positive experience, and we will take your constructive feedback to improve on things as much as we can(we hope we'll get to have you here again so you will see the results!).Wish you the best of things.

10/10 Excellent

Carmina

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Sara on Nov 7, 2023
Thanks for your review, we are glad that you loved your stay with us and we hope to welcome you again in the future.All the Best!

10/10 Excellent

Farah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sara on Nov 7, 2023
Thanks so much for your nice review, we hope to welcome you again in the future.All the Best!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near Ponte Vecchio. Upstairs rooftop dining overloooking the city was great. Staff very friendly, helpful. About 15 min walk from S.M. Novella train station and maybe 10 min walk to Duomo. Wifi worked well.
Stayed 2 nights in Oct 2023
Response from Sara on Nov 7, 2023
Thank you very much for your kind review, we are glad that you loved our location and service provided by the staff, we hope to welcome you again in the future,All the Best!

10/10 Excellent

TAI FUK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and superb customer service
Stayed 2 nights in Oct 2023
Response from Sara on Nov 7, 2023
Thanks so much for your nice review, we are glad that you loved our location and customer service, hope to welcome you again in the future we wish you,All the Best!

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities
D
Stayed 4 nights in Oct 2023
Response from Sara on Nov 7, 2023
Grazie per la sua recensione, speriamo di accoglierla nuovamente nel nostro Hotel.Care cose!

10/10 Excellent

Ana, pittsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful rooms, great location.
Stayed 2 nights in Oct 2023
Response from Sara on Nov 7, 2023
Thanks for your review, we are glad that you loved your stay in our Hotel and we hope to welcome you in our Hotel in the future.All the Best!

10/10 Excellent

Uwe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location.
Stayed 5 nights in Sep 2023
Response from Sara on Nov 7, 2023
Thank you very much for your nice review, we are glad that you loved our location, hope to welcome you again in the future.All the Best!