Dear Irina Nikolaevna,thank you so much for the lovely review and score. We all look forward to welcoming you back soon! Warmest regards.

Dear Joselle Gema,thanks for your rating. We are happy that you enjoyed your stay in Firence. As you see on Expedia, our hotel is located on second floor (not third) in the city center and we don't have an elevator.All our rooms are soundproofed, but we apologize if anyone disturbed you.Thank you for your positive feedback on our facilities and location as well. Looking forward to welcoming you back again in the near future!Best regards.

Dear Laurence,thank you so much for the lovely review and score: we really appreciate it.Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back again soon! Kind regards.

Dear Andrew,thank you very much for your lovely review: we really appreciate it.We look forward to your next visit: You will always be welcome at Hotel Camilla!Warmest regards.

Dear Sandra,thank you very much for your review.We strive to deliver excellent service to our guests and we are delighted to know that you fully enjoyed your stay with us. We're honestly very sorry if someone disturbed you.We look forward to your next visit: You will always be welcome at Hotel Camilla!Warmest regards.

Dear Jackie,thank you so much for the lovely review and score. We all look forward to welcoming you back soon! Warmest regards.

Dear Susan,thank you so much for the lovely review and score. We all look forward to welcoming you back soon! Warmest regards.

Dear Lesley,We really appreciate your kind words and are thrilled that you enjoyed your stay with us. Our team works hard to provide exceptional service and amenities to our guests and we're glad that we could meet your expectations. Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back again soon! Kind regards.

Dear Efren,thank you very much for your lovely score: we really appreciate it.You will always be welcome at Hotel Camilla Firenze!

Dear Luciano,thank you for your feedback: it really means a lot to us all.You will always be welcome at Hotel Camilla Firenze.

Dear Elizabeth,thank you very much for your feedback: we really appreciate it.You will always be welcome at Hotel Camilla Firenze.

Steve, all our staff was so surprised after reading your review. Your reservation was for one person only and when you arrived you were two people. Everywhere, in every hotel all over the world, if there is an extra guest, has to pay an extra fee. First of all, you didn't pay 55 euros but 45 because you sayed you won't have breakfast. The next morning tho, we let you have breakfast anyway, telling you it was on the house. Did you forget that?You were given only one towel because the room was prepared for just one person, since the reservation you first made was for one guest only. We would've give you another towel if you'd only ask, but you left your room, and let's be honest, it was not because the room was dirty or because you had to pay an additional fee, but because you've changed your plans and wanted to go visit another city, but you realised it was too late to cancel the reservation. We have a professional company that deals with the cleaning and the sanification of the rooms, plus, the staff itself personally check each room before the arrival, and there weren't any ashes or bugs. As for the dimension of the room, you booked the smallest one we have and anyway the room size is well specified on our websites, so you should've already know everything before making the reservation. Same thing for the fact we don't have an elevator. Our property is located in a historical building from 1500 in the centre of Florence, and that was written too on all our websites. The only thing you should have done is read the terms, conditions and details of the property before booking, which is something we can't do for you.Also, before leaving you stored your luggage here at the ront desk until late afternoon. You left without leaving the key of the room and when i asked you if you had it you replied in avery rude way saying you didn’t had the key, when you actually had it in your bag. We all are people who work very hard to make our guest’s stays unforgettable. It’s just sad to see someone really can’t see that and only try invent negative aspects just because they didn’t get what they wanted, which is unfair and rude in any case.We wish you a nice day. Kind regards.

Dear Michele,We are so glad to hear you had a wonderful experience at your hotel! We truly appreciate your kind words! Our team works hard to provide the best service and amenities to all our guest and we're glad that we could meet your expectations! Thank you for choosing our hotel and we hope to have the pleasure of welcomng you soon again! Kind regards

Dear Kristina,we thank you for your feedback. As you can see on Hotels.com, we don'y have an elevator.We suggest you next time to put the "cold" mode and the "turbo" mode in the same time to make the air conditioning work at its best.You will always be welcome at Hotel Camilla!Warmest regards.

Dear Morten,thank you for your feedback.We hope to have you back really soon. Best regards.

Dear Linda,thank you for pointing out every positive aspect of your stay: we really appreciate.Beds are new and we think that this is not a disadvantage.As you can see on Hotels.com, our hotel is located on second floor and does not have an elevator.Best regards.

Dear Winson,thank you so much for the lovely review and score.You will always be welcome at Hotel Camilla!Warmest regards.

Dear Bruce, Thank you so much for your kind words and your lovely review. We all look forward to welcoming you again soon! Kind regards

Dear Bruce,thank you so much for the lovely review and score. You will always be welcome at Hotel Camilla!

Dear Jean, thank you so much for your kind words and your lovely rewiew! We all look forward to welcoming you again soon! Kind regards, Hotel Camilla Firenze

Dear Ashleigh,thank you for pointing out every positive aspect of your stay. As you can see on Expedia.com, our hotel is located on second floor and we don't have an elevator. Thank you again for choosing us.

Dear Michael,thank you very much for the lovely review and score. You will always be welcome at Hotel Camilla!

Dear Christina,thank you for pointing out every positive aspect of your stay. As you can see on Expedia.com, our hotel is located on second floor and we don't have an elevator. Thank you again for choosing us.

Dear Maria,thank you for pointing out every positive aspect of your stay. As you can see here on Hotels.com, our hotel is located on second floor, according to Italian standards, and we don't have an elevator.Thank you again for choosing us.

Dear Justin,thank you very much for the lovely review and score. We can't thank you enough for your wonderful words about our hotel. Reviews like yours really fill us with joy and constantly drive us to offer a perfect service.We all look forward to welcoming you back soon! Warmest regards.

Dear Deborah,we're in the city center of Firenze, 3-minutes walk from Duomo. We can't understand why you say that it's dingy: honestly, we're really surprised about that. As you can see on Expedia, our hotel is located on seond floor, without elevator, so you've already know that when you booked the room. Anyway, we always help our guests.

Dear Jennifer,thank you very much for your feedback: it really means a lot to us all. We are happy to read that you liked our hotel and you enjoyed your stay with us. We hope to have you back really soon! Warmest regards.

Dear Caitlin,thank you for the nice words about our staff, the breakfast and the location of our hotel: we really appreciate.Please note that our hotel is on the second floor, not the third floor. The room you have booked is the smallest room we have and its characteristic is to have a French bed, that is 140cm X 180cm. Obviously you have to pay attention to the type of room you book. As you rightly said, we have many types of rooms, of different sizes and with different prices.We hope you and your boyfriend enjoyed the prosecco we gave you to celebrate your engagement.We wish you all the best.King regards.

Dear Sandra,thank you for your lovely review and score: It is a source of great motivation for the whole team! Our main goal is to provide a memorable experience for all of our guests, and it is a real pleasure to see that we have succeeded. We would love to have you back with us soon! Best Regards.

Dear Freddy,thank you so much for the lovely review and score. We all look forward to welcoming you back soon! Warmest regards.

Dear Eric,thank you so much for the lovely review and score: We all look forward to welcoming you back soon!Warmest Regards.

Dear Miriam,We would like to thank you for the lovely feedback regarding our dedicated guest care team. Warm Regards.

Dear Amanda,thank you for you review: you will always be welcome at Hotel Camilla!Best regards.

Dear Jose,thank you very much for your review: you will always be welcome at Hotel Camilla. And you're right: Camilla is the best!

Dear Emma, thank you very much for your review: You will always be welcome at Hotel Camilla!

Dear Andrew,thank you so much for the lovely review and score. We all look forward to welcoming you back soon! Warmest Regards.

Dear Chris, thank you very much for this amazing feedback: it really means a lot to us all! We strive to deliver excellent service and comfort to our guests and we are delighted to know that we have met your expectations. We look forward to your next visit: You will always be welcome at Hotel Camilla!