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Reviews of Aurum Uffizi

4 out of 5
Aurum Uffizi
Via Osteria Del Guanto 6, Florence

Reviews

8.0

Very good

Rating 10 - Excellent. 326 out of 888 reviews" "
Rating 8 - Good. 346 out of 888 reviews" "
Rating 6 - Okay. 134 out of 888 reviews" "
Rating 4 - Poor. 51 out of 888 reviews" "
Rating 2 - Terrible. 31 out of 888 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Marta

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't recommend this hotel or Aurum hotels chain. I meant to choose a hotel of this chain in the city center, but instead I mistakenly booked this hotel (at a different location) that shares the same name. Firstly, it is very easy to make a mistake while booking an Aurum hotel different to the one you intended to book in first place. I booked with 6 months in advance, and contacted the Aurum main office to request a change of hotel, but they rejected my request. When we arrived, the room had mosquitos and fruit flys. Also, it was very dusty and small. Although it had a window, we couldn't open it because the mosquito issue. Another issue was that the internet. We didn't get signal so the only option was to use the hotel WiFi. Although to be fair it is more likely related to the type of building still it is inconvenient. In general, our feeling was unpleasant.
Stayed 3 nights in May 2024

8/10 Good

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean & appeared to have been remodeled recently. Although a bit on the small side, the accommodations were comfortable & the staff very helpful. Breakfast was included & the location - near Uffizi - was ideal for walking to many dining options & areas of historical interest.
Stayed 2 nights in May 2024

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed four nights at Hotel Aurum Uffizi. Great location, walkable to Ponte Vecchio, Duomo, Uffizi and mercato centrale. Room was clean and modern and bathroom was relatively large but extremely clean. Bathroom would benefit from more hooks or rails to hang towels. Breakfast was simple but satisfying, however the dining area is small and relies on people staying only going for their breakfast at their agreed time, nominated at check in (which was not monitored or facilitated by staff and we experienced a morning where we could not sit down for breakfast as the dining area was full). The location is great, but the laneway is popular with locals gathering late at night to drink and chat which can be problematic if you are a light sleeper. All round great value accommodation in a great location. We would stay here again.
Stayed 4 nights in May 2024

8/10 Good

Md. Faizul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all attractions, the dome, galleries and metro. Staffs were very helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Leudys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, close by several restaurants option and attractions
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont let the location fool you. It is a great spot with easy walk to uffizi museum and the cathedral duomo.
Stayed 3 nights in May 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place appears to be recently remodeled, inside an old building in the close to tourist attractions, shopping, and restaurants. Continental breakfast is served in the morning. The staff is helpful and friendly.
Stayed 3 nights in May 2024

8/10 Good

Gary John

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Bongsoo

Travelled with family
Disliked: Cleanliness
Overall, it was fine.
Stayed 2 nights in May 2024

10/10 Excellent

Xi, New Providence

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Uffizi museum. Lots of restaurants and shops are within walking distance. Staff are friendly.
Stayed 2 nights in May 2024
Response from Aurum Hotels - Uffizi on May 10, 2024
Good morning, thank you for your review, we are happy for your satisfaction.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. The staff was helpful. The beds were not too comfortable and the room did not have blackout curtain so it's bright.
Stayed 2 nights in Apr 2024

8/10 Good

theresa

Travelled with partner
Liked: Cleanliness, staff & service
the place was very clean but NOISY. people carrying on outside til 2 am every night. i dont like that they demand the city tax in cash and the receipt is something you could print out in word. it seems sketchy. room is ok sized but not functional as it should be. the location is very good relative to attractions and restaurants.
Stayed 5 nights in Apr 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were clean, the staff was very friendly and helpful, breakfast was decent, air conditioning worked well, the hotel itself was quiet. Some physical aspects of the room could be improved. It would be nice if the window had a grated screen over it so you could enjoy a breeze without having to worry about a bird or bugs flying in. Like other reviews mention, the shower doesn't have any sort of barrier to keep water from seeping onto the floor. Also, while this is out of the hotel's control, there is a nightclub across the backlane that seems to operate on the weekend. We stayed for 4 nights and only noticed the noise on Saturday, but we could hear people outside until 3 or 4 in the morning. Again, out of the hotel's control but perhaps better insulation around indoors could help muffle some of the noise. Overall, we had a comfortable and relaxing stay.
Stayed 4 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 30, 2024
Good morning, thank you for your review, we are happy for your satisfaction

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property location is excellent. Right in the heart of the historic center. Lots of great restaurants close to property. Reception was helpful and friendly. We booked a room with one double bed and were given a free upgrade to a room with two double beds. Room was small but appreciated the fridge, closet, shelf above bed. Only had one chair to sit on and needed two as two persons in room. No table or room for one. Bathroom was clean but as mentioned in other reviews water from shower sprayed everywhere soaking the floor mat and floor. Towels etc changed every second day so had to go search for dry/clean towels/floor mats. Breakfast was basic but plentiful enough. Breakfast room was small and felt crowded.
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 30, 2024
Good morning, thank you for your review. Customer satisfaction is our priority

8/10 Good

APRIL, Miami

Liked: Cleanliness, staff & service
Everything was good except for the shower area, no curtain nor door; everytime I shower, the bathroom ends up with a paddle of water so I had to mop the floor after showering, never done that before! The staff, Mahin, is very accommodating.
Stayed 3 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 30, 2024
Good morning, thank you for your review, we are happy for your satisfaction. Thanks for the mention to mahen

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable!
Stayed 6 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 16, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Jack

Travelled with partner
Liked: Staff & service
Good spot.
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 16, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Shinyop, Ottawa

Stayed 3 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 30, 2024
Good morning, thank you for your review, we are happy for your satisfaction

2/10 Terrible

DENIS, Bogota

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 16, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

6/10 Okay

Keir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is a bit small. There is no table to eat. Hot water is only enough for one person. You got to shower fast. The location is close to everything. They do charge fee for the city.
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 30, 2024
Good morning, thank you for your review. Customer satisfaction is our priority. The tax is for the municipality of Florence

8/10 Good

LUIS DIEGO MORA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located good place
Stayed 4 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Apr 8, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Rodney, Clemmons

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, easy breakfast options, rooms were cozy.
Stayed 2 nights in Apr 2024
Response from Aurum Hotels - Uffizi on Apr 8, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Karla Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good place if you are looking for a basic place to stay. Is minimalist, clean and very close to the UFIZZI Museum. The beds are comfortable.
Stayed 2 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 31, 2024
Good morning, thank you for the review, customer satisfaction is our priority. We are happy you appreciated the cleanliness

6/10 Okay

Mario E Romano

Travelled with family
Liked: Staff & service, amenities
The Property was in a nice location. Restaurants were located closer to the hotel. Museums were closer to the hotel. Reception counter staff were nice and very helpful. Breakfast was yummy. Hotel did not have hot water, I had to ask the reception counter to clean the room. Bathtub does not have curtain and water was over the small bathroom.
Stayed 5 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 31, 2024
Good morning, thank you for the review, we strive every day to improve our services

8/10 Good

Merridy

Liked: Cleanliness
Love the location of the property. Everything is within walking distance. The breakfast service was pleasant and well stocked with food. The room was nice. The shower needs attention. There is no door or curtain on the shower. We ended every shower with a large puddle of water across the floor.
Stayed 4 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 31, 2024
Good morning, thank you for the review, customer satisfaction is our priority

8/10 Good

Neisha

Liked: Cleanliness, amenities, property conditions & facilities
I really liked how cleanly everything was and how easy it was to go from the hotel to Florence hotspots.
Stayed 5 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 21, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just.what was advertised. Clean, quiet place to.stay.and centrally located. The staff was friendly and kind.
Stayed 2 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 19, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

6/10 Okay

Graeme Marshall

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I book a 4 star hotel I expect much more, lots of little things let the place down, bad painting, rusty shower rose, hole in the bed sheets, wires hanging down from the tv, cupboard doors hung badly, bathroom was cleaned but the taps weren’t, the staff hardly acknowledged your presence when you entered the building, it all adds up to an unpleasant experience. Then there was breakfast, the croissants weren’t fresh every morning, in fact maybe 1 out of 4 they were ok, we had to ask for bread one day, the coffee machine wasn’t filled properly, pretty poor quality all round. I’m not sure how star ratings work in Italy but if this is a 4 I’d hate to stay in a 1, and to put it in to context if you’ve stayed in a premier inn in the uk it would be an 8 compared to this. Not a place we will stay in again tho we will return to Florence.
Stayed 4 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 31, 2024
Good morning, we are sorry for the review, we strive every day to improve our services

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent: easily walkable. It is also quiet & safe, not in just location but also in security: you must have a key card to get in the building, to use the elevator, & to get into the rooms. The staff, especially the lady at the front desk, is nice. The breakfast, which is included, is good with lots of options: you have timed appointments for breakfast so that they can accommodate everyone: we like to sleep in & chose the latest appointment. Our 1st morning there we especially enjoyed our breakfast; the 2nd morning it was overcrowded; by the third morning it was so crowded we could not find a seat—I think some people were not respecting their appointments slots. Our only negatives were: there’s only enough hot water for one person to take a shower, so we had to split our showers up throughout the evening, with some people taking showers before dinner, and others after. There is a mini-split air conditioner in the room, but we could not get it to adequately cool our room- I don’t know if it’s a malfunctioning machine or user error (the remote seemed pretty self-explanatory) Because we were so warm, we tried opening the window the 1st night but got bitten by mosquitoes, so kept them closed. There are blinds on the windows, but they do not block out the light, so when in the sun comes up the room lights up & it becomes difficult to sleep; blackout curtains would be great! We also could’ve used some more pillows on the beds. We would stay again!
Response from Aurum Hotels - Uffizi on Mar 31, 2024
Good morning, thank you for the review, customer satisfaction is our priority

8/10 Good

Suzanne Marie

Travelled with family
Liked: Property conditions & facilities
Hotel was clean and quiet
Stayed 5 nights in Mar 2024
Response from Aurum Hotels - Uffizi on Mar 14, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Voskehat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of property is very central. The main museums are on the walking distance.
Stayed 3 nights in Feb 2024
Response from Aurum Hotels - Uffizi on Feb 16, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Jose Ian, Seven Valleys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Breakfast is okay. Area safe and in the center of everything.
Stayed 2 nights in Feb 2024
Response from Aurum Hotels - Uffizi on Feb 13, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Feb 2024
Response from Aurum Hotels - Uffizi on Feb 6, 2024
Buongiorno, grazie per la tua recensione! Lo apprezziamo, la soddisfazione dei nostri clienti è la nostra priorità. Grazie

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Average stay
My room was very small, which is typically ok for me. But it lacked a desk to work from. If you have to take any meetings, it won't work. The wifi was unpredictable. The room also had a very weak heating unit, so it was chilly in the winter time. It also sort of smelled weird. Aside from that, on the positive side, it was clean and felt newish. It's worth the price you pay. So if you want a serviceable room to crash in and want to minimize your expenses, this place is suitable. The staff were all very nice.
Stayed 2 nights in Jan 2024
Response from Aurum Hotels - Firenze on Feb 10, 2024
Good morning, thank you for the review, customer satisfaction is our priority.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
A nice boutique hotel hidden between the river and the tourist zone. 200 ft away is Dei Neri street with dining options that are lined up with people who live there. Friendly staff, though not on call 24/7.
Stayed 2 nights in Jan 2024
Response from Aurum Hotels - Uffizi on Jan 31, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Aurum Hotels - Uffizi on Jan 26, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Adriana, temecula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and location. So close from the pmaza
Stayed 3 nights in Jan 2024
Response from Aurum Hotels - Uffizi on Jan 11, 2024
Good morning, thank you for the review, customer satisfaction is our priority

6/10 Okay

Alexandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel made my stay in Florence one of the most memorable because I could easily come back to the hotel as many times as I wanted throughout the day to drop my things off and head out again. It was clean, comfortable, and the location is perfect. The breakfast was also good and had a little bit of everything. The popular museums and attractions were all walking distance.
Stayed 2 nights in Dec 2023
Response from Aurum Hotels - Uffizi on Jan 11, 2024
Good morning, thank you for the review, customer satisfaction is our priority. We are waiting for you

4/10 Poor

Nikolas

Travelled with family
Disliked: Amenities, property conditions & facilities
Extremely basic, this is maybe a 2 or 3 star, definitely not a 4-star. The rooms are very basic, WiFi is intermittent & the breakfast is possibly the worst in Florence. It honestly should be illegal to serve those pastries! The hot water is very limited, so you can only have 1-2 min shower, the HVAC took hours to heat & the non-insulated floors were brutally cold. This is ideally suited for summer to anyone that wants no frills. It was so bad we left & booked another hotel after one night. Would not recommend
Stayed 2 nights in Dec 2023
Response from Aurum Hotels - Uffizi on Jan 7, 2024
Good morning, we are sorry for your review. Customer satisfaction is our priority. The boiler is fast charging, the wifi is always a very good signal. We're sorry you didn't enjoy breakfast, the croissants are always fresh.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Piazza dalla Signoria, but quiet (all you can hear is the bell from the clocktower, which adds to the atmosphere). Friendly staff too.
Stayed 3 nights in Dec 2023
Response from Aurum Hotels - Uffizi on Dec 23, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aurum Hotels - Uffizi on Feb 6, 2024
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

8/10 Good

Gavyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not far from many attractions and street food vendors, many shops around and a lot of people which are all very friendly
Stayed 13 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Dec 8, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly, hotel was clean and tidy and was very close to tourist hotspots! Would highly recommend!
Stayed 4 nights in Dec 2023
Response from Aurum Hotels - Uffizi on Dec 8, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Ian M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, obviously refurbished in the last few years. The room was large and clean, with a table and two chairs and a fridge in the wardrobe. The bathroom was well equipped with an excellent rainfall shower and plenty of hot water. The staff were friendly and accommodating, and went above and beyond when I needed an early breakfast one day. The hotel is located on a narrow side street just a few steps from a more major street lined with an excellent range of restaurants, and all the major museums and the cathedral are all within a 15 minute walk. I loved my stay here, and will definitely be back.
Stayed 5 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Dec 5, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Nov 24, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

4/10 Poor

Inna, Granada Hills

Travelled with group
Disliked: Amenities, property conditions & facilities
If you care about location and very little but location than do stay at this hotel. Shopping, dinning and museums will be just steps away. But here are just a few things that didn't work for us: the room key card didn't work and was never fixed during our 4-night stay, and the staff members made no effort to remedy the situation, and seemed unable to grasp the concept of its requiring action to be taken; the heater in the room didn't work either, the street was noisy and there were no sound isolation, and the (weird) window blind didn't work, so the room was illuminated at night, and dark during the day; the staff was friendly but not helpful at all. The breakfast is lacklustre and lacking. No shower curtain or screen, so entire bathroom gets wet.
Stayed 4 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Nov 24, 2023
Greetings,We are disappointed by your review and evaluation. The reception staff are always ready and available to resolve any problems. We are not aware that the door was not working like the heating because if it had been reported, a room change would have been made immediately. The customer's well-being is always our priority.

10/10 Excellent

Marcin

Travelled with family
Very nice hotel
Stayed 4 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Nov 24, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you

4/10 Poor

Mary-Lou

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
For the most part the staff we interacted with were great, especially Ornella and the young man at breakfast. It would have been nice to know ahead of time that we had to pay cash on arrival for the per night per person city tax. The breakfast was not worth it. Coffee from a vending machine was not what was expected. Our room had little to no storage and barely any room to walk around the bed. No place to hang towels in the bathroom but for one towel hook in the shower. Water sprayed across the floor when showering because no curtain or door was on the shower. We had to use an extra floor mat as a hand towel most days or a cotton kitchen cloth other days. It was advertised as a 4 star hotel but it was more in line with a hostel. However the location was fantastic in terms of getting places by foot.
Stayed 10 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Nov 24, 2023
Greetings,we are sorry for your rating.We are sorry that you did not like the breakfast service. We always prefer to receive constructive criticism in order to improve ourselves. We are pleased that you appreciated the receptionist.

8/10 Good

Doyinsola Olamide

Liked: Cleanliness, staff & service, property conditions & facilities
It okay but the breakfast is not a good option
Stayed 3 nights in Nov 2023
Response from Aurum Hotels - Uffizi on Nov 11, 2023
Buenos días, gracias por tu reseña! Se lo agradecemos, la satisfacción de nuestros clientes es nuestra prioridad. Lamentamos que no le haya gustado el desayuno. Gracias

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Oct 2023
Response from Aurum Hotels - Uffizi on Nov 1, 2023
Good morning, thank you for your review! We appreciate it, our customers' satisfaction is our priority. Thank you