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Reviews of Baymont by Wyndham Flint Airport North

2.5 out of 5
Baymont by Wyndham Flint Airport North
2361 Austins Pkwy, Flint, MI

Reviews

6.2
Rating 10 - Excellent. 109 out of 811 reviews" "
Rating 8 - Good. 219 out of 811 reviews" "
Rating 6 - Okay. 197 out of 811 reviews" "
Rating 4 - Poor. 154 out of 811 reviews" "
Rating 2 - Terrible. 132 out of 811 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Maurice

Stayed 2 nights in Apr 2024

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, amenities
It’s was okay

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are amazing, it's why I keep coming back.
Stayed 1 night in Mar 2024

4/10 Poor

KIMBERLY

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Had to ask for a different room because of holes in the sheets, no secondary lock on door, no toilet paper holder and trim coming off in bathroom. Also very poor selection for breakfast - we went out instead.
Stayed 1 night in Mar 2024

10/10 Excellent

Tateionia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sherie, Houghton Lake

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

jerry

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed seven nights and our room was not made up once. Had to go down and get towels every night and explain room was not cleaned to no avail. Took a garbage bag from one of the trash containers so we had someplace to put seven days of garbage.
Stayed 6 nights in Feb 2024

4/10 Poor

Tony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty, ashes on the window sill where people were smoking in a non smoking room, the place smelled like pot from the time you walked up to the front door at check in and all the way to our room on the second floor. It wasn't until we closed our room door we didn't smell it. The room was dirty, the tub was filthy. It would do for a single trucker needing a shower and a bed but I would never bring my family here. It is typical of most Baymont by Wyndom hotels I've stayed in. I will not stay in one unless no other hotels are available. The first one on my list to avoid and the last one I choose, but never without cringing over what I know the condition will be upon checkin. And this has been true across multiple states, which tells me it's a business culture and not an isolated franchise.
Stayed 1 night in Feb 2024

8/10 Good

Renny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t understand why eggs to snap for breakfast that was a heartbreaker. I was really concerned about their not being any meat, but if there’s no meat, there should be at least an eggs.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from Yanni on Feb 13, 2024
Thank you for taking the time to share your experience at Baymont. We are thrilled to hear that you enjoyed your stay with us and that we could contribute to making your visit memorable.We greatly appreciate your feedback and will share your compliments with our entire team. It is always encouraging to receive positive feedback, as it motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can assist you with before your next visit, please do not hesitate to contact us.Thank you once again for choosing Baymont. We value your patronage and hope to have the pleasure of serving you again soon.Warm regards,

2/10 Terrible

Christy L

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in time was supposed to be at 3 pm, however, room was not ready until much later and still had to wait additional 30 minutes for it to be cleaned. Pool was not open, feel like this should be communicated when booking. After checking in, had to have cleaning guy come back to wipe stuff off the mirrors and wipe down the furniture since it had a complete layer of dust. Room was not vaccumed, and you could tell sheets were not changed, only made the bed up. Had to request towels from cleaning when he came back. He was very polite tho. Was in room for over an hour and luckily had door locked with security thing on door, because someone was attempting to enter the room without even knocking, just trying to use the key. No one responded when i asked who it was. About 2 hours later, same issue, someone attempting entry with key card but door was locked they couldnt get in. I was able to get to the door that time and it was a cleaning lady, who said she was "just checking to be sure room was clean" and it was her the 1st time as well. She stated she had attempted to come in pbefore as well, and realized we were already checked in. Not sure why she returned a 2nd time if she knew we were checked in, especially not even knocking 1st. Had what seemed to be homeless people milling in the corridor on the way to our room for several hours. The occupants above us were extremely noisy ALL NIGHT and sounded like they were having full on wresting matches and body slamming people. More
Stayed 1 night in Jan 2024
Response from Yanni on Feb 13, 2024
Thank you for sharing your detailed feedback regarding your recent stay at our hotel. Please accept our sincere apologies for the multiple issues you encountered during your visit. We strive to provide exceptional service and accommodations, and it is disheartening to learn that we fell short of your expectations.First and foremost, we apologize for the delay in having your room ready upon your arrival. We understand the importance of a prompt check-in experience, and we regret any inconvenience this may have caused. Additionally, we acknowledge the frustration regarding the unavailability of the pool, and we agree that this information should be communicated more effectively during the booking process. We will work to improve our communication in this regard.Furthermore, we are deeply sorry for the cleanliness issues you experienced in your room. Your feedback regarding the dust, lack of vacuuming, and uncleaned mirrors and furniture is concerning, as we hold ourselves to a high standard of cleanliness. We want to assure you that we always change and sanitize bedding and sheets after every customer's departure. We have addressed these concerns with our housekeeping team to ensure that such oversights are not repeated in the future.Regarding the incidents with unauthorized entry attempts to your room, we sincerely apologize for any discomfort or inconvenience caused. We have reviewed our security protocols and will take additional measures to prevent such occurrences in the future. Your safety and security are our top priorities, and we deeply regret any lapse in our procedures.Lastly, we apologize for the disturbance caused by noisy neighbors and individuals in the corridor. We strive to provide a peaceful and comfortable environment for all our guests, and we regret that this was not your experience. We will take steps to address noise disturbances and ensure a more tranquil atmosphere for our guests in the future.We genuinely value your feedback, and we appreciate the opportunity to address these issues and make improvements. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve. If you choose to stay with us again, please contact me directly at [Your Contact Information], and I will personally ensure that your next stay is seamless and enjoyable.Once again, we apologize for the shortcomings during your stay, and we thank you for bringing these matters to our attention.Warm regards,

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Yanni on Feb 13, 2024
Thank you for taking the time to share your wonderful experience at Baymont. We are thrilled to hear that you enjoyed your stay with us and that we could contribute to making your visit memorable.Your kind words about our hotel and the team mean a lot to us. Providing exceptional service and creating a comfortable environment for our guests is our top priority, and we are delighted to know that we exceeded your expectations.We greatly appreciate your feedback and will share your compliments with our entire team. It is always encouraging to receive positive feedback, as it motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can assist you with before your next visit, please do not hesitate to contact us.Thank you once again for choosing Baymont. We value your patronage and hope to have the pleasure of serving you again soon.Warm regards,

4/10 Poor

marnika

Stayed 4 nights in Jan 2024
Response from Yanni on Feb 13, 2024
Thank you for taking the time to share your wonderful experience at Baymont. We are thrilled to hear that you enjoyed your stay with us and that we could contribute to making your visit memorable.Your kind words about our hotel and the team mean a lot to us. Providing exceptional service and creating a comfortable environment for our guests is our top priority, and we are delighted to know that we exceeded your expectations.We greatly appreciate your feedback and will share your compliments with our entire team. It is always encouraging to receive positive feedback, as it motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can assist you with before your next visit, please do not hesitate to contact us.Thank you once again for choosing Baymont. We value your patronage and hope to have the pleasure of serving you again soon.Warm regards,

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023
Response from Yanni on Feb 13, 2024
Thank you for taking the time to share your wonderful experience at Baymont. We are thrilled to hear that you enjoyed your stay with us and that we could contribute to making your visit memorable.Your kind words about our hotel and the team mean a lot to us. Providing exceptional service and creating a comfortable environment for our guests is our top priority, and we are delighted to know that we exceeded your expectations.We greatly appreciate your feedback and will share your compliments with our entire team. It is always encouraging to receive positive feedback, as it motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can assist you with before your next visit, please do not hesitate to contact us.Thank you once again for choosing Baymont. We value your patronage and hope to have the pleasure of serving you again soon.Warm regards,

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yanni on Jan 5, 2024
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us

6/10 Okay

Crystal

Travelled with partner
Liked: Staff & service
This was our second stay and both stays were fine. They seem to be upgrading and remodeling things, which is great. Check in and check out is usually quick and easy, the staff is always friendly and helpful. Housekeeping does their job well. My only complaint is the bathrooms, the first toilet had a broken seat and the 2nd one didn't have anything bolting it down to the floor. Did not complain to front desk, because it's not that big of a deal.
Stayed 2 nights in Dec 2023
Response from Yanni on Dec 21, 2023
Thank you for taking the time to share your experience with us

8/10 Good

Danyielle Nicole

Liked: Staff & service, property conditions & facilities
The breakfast hospitality attendant Wayne was top notch. His service was the service id expect to receive at a 5 star resort.
Stayed 1 night in Dec 2023
Response from Yanni on Dec 21, 2023
Thank you for taking the time to share your experience with us

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was filthy
Stayed 1 night in Dec 2023
Response from Yanni on Dec 17, 2023
Thank you for bringing your recent experience to our attention. We sincerely apologize

2/10 Terrible

William

Liked: Cleanliness
Disliked: Amenities
The breakfast was a joke, why bother if your just going to half ass it. Gym was locked up.
Stayed 1 night in Nov 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

6/10 Okay

Robert

Business traveller, Travelled with group
Liked: Staff & service
There was alot of things to do in the area
Stayed 2 nights in Nov 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

4/10 Poor

safwan

Business traveller
see above
Stayed 1 night in Nov 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

2/10 Terrible

MARNY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was in need of a deep clean and repairs. Staff was fine, toilet seat cracked so you had to put washcloth on it to sit down. Filthy grout, cracked bottoms of doors, stale smoke smell and dirty floors.
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

10/10 Excellent

Sheyla, Dunkirk

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for the price
Stayed 1 night in Oct 2023
Response from Yanni on Dec 8, 2023
Thank you

4/10 Poor

Valerie

Travelled with family
Disliked: Cleanliness
The shower was dirty it wasnt cleaned. You can twll they didnt vacuum. There was stuff on the floor from last people. The winow sill was black. It was so dirty.
Stayed 1 night in Oct 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

2/10 Terrible

Lashunda

Travelled with family, Business traveller
Disliked: Amenities
Nasty smelled like mildew no shower curtain no room attendant ever came to clean the rooms staff was rude and unprofessional
Stayed 3 nights in Oct 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Yanni on Dec 8, 2023
Thank you

4/10 Poor

Caleb

Disliked: Property conditions & facilities
Rough
Stayed in a jacuzzi room. The bathroom was a wreck. Paint and spackeling everywhere, both the door latch for the bathroom and the "improvised" lock system were busted to where the door wouldnt even shut, the water for the tub/shower couldnt be shut all the way off, the side panel on the jacuzzi was falling off. The back of the tv remote was missing on top of several other aesthetically unappealing details. Fortunately the jacuzzi functioned as that was the main incentive for the stay. But I assure you I would never pay $150 for a room of this quality again.
Stayed 1 night in Oct 2023
Response from Yanni on Dec 8, 2023
We sincerely apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of your expectations. Please know that we take your comments seriously and are actively working to address and improve the issues you raised.Thank you for bringing your concerns to our attention, and we appreciate your understanding.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a Jacuzzi room. I was too tired to enjoy
Stayed 1 night in Sep 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Front staff were amazing, room was not the greatest...holes all over the curtains, curtains didn't close all the way, no soap in the bathroom, tv controller was broken, carpet felt dirty. bed was okay
Stayed 1 night in Sep 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We’re truly sorry to hear about the issues you encountered during your visit.Firstly, we apologize for the condition of the rooms. This is not the standard we aim to uphold, and we take maintenance seriously. We have already initiated a thorough inspection of our rooms to address any needed repairs and improvements promptly.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us.

2/10 Terrible

David

Stayed 1 night in Sep 2023

4/10 Poor

Brandie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was graffiti on the back of the bathroom door, the shower stall had a larger (larger than a half dollar) hole in the wall. When I reported it to the front desk they assured me it was due to a safety rail, no one would be watching through it (I didn’t even think about that until AFTER the front desk mentioned it). There hasn’t been a lot of upkeep or cleaning done in the room. Very disappointed.
Stayed 1 night in Sep 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We’re truly sorry to hear about the issues you encountered during your visit.Firstly, we apologize for the condition of the rooms. This is not the standard we aim to uphold, and we take maintenance seriously. We have already initiated a thorough inspection of our rooms to address any needed repairs and improvements promptly.

8/10 Good

Cheryl

Stayed 3 nights in Sep 2023
Response from Yanni on Sep 28, 2023
We greatly appreciate your feedback and are committed to continually enhancing our services and facilities based on your valuable input. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to our hotel in the future.

8/10 Good

Sherle

Liked: Staff & service, room comfort
Would visit again
Not the fanciest but convenient with multiple food options near by. Some difficulties with key but bed extremely comfortable. VERY quiet other than party in the parking lot but drowned out with AC. Nice breakfast.
Stayed 1 night in Sep 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us.

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very nice. However the area was surrounded with people drinking outside my window, a lot of random people in and out and groups of people walking down the street and through the parking lot
Stayed 1 night in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We’re truly sorry to hear about the issues you encountered during your visit.Regarding the area, we take the safety and security of our guests very seriously. We regularly work with local authorities to ensure the well-being of our guests. If you have any specific concerns or suggestions about safety measures, please don’t hesitate to share them with us.

2/10 Terrible

bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would t let my dog stay there!
Stayed 3 nights in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.Regarding the room, we understand your concerns, and we are actively working on updating our accommodations to provide a more comfortable and enjoyable experience for our guests. Your input helps us prioritize these improvements

4/10 Poor

Tom

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had dirty wash cloths in the shower, faucet handle not connected to the water valve, food containers on the floor.
Stayed 3 nights in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.

2/10 Terrible

Peter

Stayed 1 night in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.

6/10 Okay

Gail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was in need of repair and updates. The pool area was dirty. Didn't look like anyone had cleaned in a week. The pool itself had some gritty stuff on the bottom. I know I will not stay there again.
Stayed 1 night in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.Regarding the room and the pool , we understand your concerns, and we are actively working on updating our accommodations to provide a more comfortable and enjoyable experience for our guests. Your input helps us prioritize these improvements

6/10 Okay

Samantha

Stayed 1 night in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.

2/10 Terrible

Delbert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only did the bathroom door handle fall off in my hand, the door would not close because it was litterally falling apart and the shower had duct tape cover cracks in the liner. I went to the front desk and they said that almost everyroom had issues like this because they had no maintenance staff anymore. Seriously?!?
Stayed 2 nights in Aug 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.Regarding the room, we understand your concerns, and we are actively working on updating our accommodations to provide a more comfortable and enjoyable experience for our guests. Your input helps us prioritize these improvements

4/10 Poor

Sara

Travelled with family
Disliked: Cleanliness, staff & service
We didn't see the room. The room we had payed for was given away. There were no handicap rooms available. We left and went to a different hotel. They needed 100 cash deposit. It didn't look safe area.
Stayed 1 night in Jul 2023
Response from Yanni on Sep 21, 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we take your comments seriously. We apologize for any inconvenience you experienced during your stay.Regarding the area, we take the safety and security of our guests very seriously. We regularly work with local authorities to ensure the well-being of our guests. If you have any specific concerns or suggestions about safety measures, please don’t hesitate to share them with us

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Melanie

Disliked: Staff & service, property conditions & facilities
The midnight front desk attendant was great! He was friendly and carried on a positive pleasant conversation with us. The property around the area was very unsafe. Lots of sweating tires and parking lot loitering all night long. The indoor pool entrance and laundry were filthy and littered with trash. They checked us in almost 2 hours late while we sat in a room with no air conditioning. We asked for an hour late check out, they promptly refused.
Stayed 1 night in Jul 2023

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
internet was down and could not check in for 30 minutes; the pool was so cloudy i could not see my feet even in the shallow end; holes in doors; carpets were dirty; fire doors propped open in stair case (illegal).
Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Stayed 1 night in Jun 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no way to do business
We wound up not staying. Though I had a copy of my registration confirmation for, they would not recognize it . Seems there was a problem because the name of the hotel changed. They told us to pay again at whatever rate they now had and ask hotels.com for a refund (to be issued at a later date.) No way to do business! The hotel was run down and understaffed. We did not re- register, but were able to find a different hotel. I did get in touch with hotels.com and received my refund a few days later. Hotels.com advertises that reservations are guaranteed. Obviously, this was not true. This process took a couple of hours and this was after an 11 hour drive for us. We will not use hotels.com again.
Stayed 5 nights in May 2023