2/10 Terrible
Mariana A.
Nov 27, 2023
Did not communicate the day of reservation
I let him know we would be arriving between 2/3 am of the day of checking in we had to check in on Wednesday but we arrived @ 3 am on Thursday and he said ok that’s fine. I text him @7 pm letting him know we were on our way to the cabin. He never send the code to the cabin. When we arrived @ 3 am we had no way to get in . It was 12 degrees snowing and we didn’t have the proper attire . We let him know we were here and no response. Vrbo contact them no response either. Finally Vrbo @4 am gave us the code to get in . And his response?? @6:45 am he said “ so sorry I had miss placed my phone “ glad y’all made it I . No regards to what happened. Super bad experience ! I let him know how unprofessional that was and never got a text back.
Mariana A.
Stayed 4 nights in Nov 2023