We stayed at one of the 2 bedroom family suites for 2 nights with our 2 kids and my mom. It was just ok. I feel like for what we spent we could have done better with an air or vrbo given it was the shoulder season.
Pluses:
- very spacious suite
- 2 huge jacuzzi tubs/ showers in suite
- kitchen had most of what we needed to cook
- would be good to stay with a group because there was a common area outside of the suite with table, chairs, games, etc.
- Lobby area, fitness centre and sauna are re-done and nice.
- pool & water park area looks like it would be great in summer, though was of course closed for winter
- suite was generally clean with clean linens
Cons:
- general vibe is just run down and needing maintenance, like suite hadn’t been updated or spruced up since it was built, guessing mid-90s
- adding to this vibe was a mattress on the floor that remained in the common area all weekend
- security isn’t great, there is no swipe to get in to the building or common areas
- dishwasher was falling out of the wall and wasn’t cycling properly
- broken window pane
- rooms have odd built in closets beside the beds but no night stands or plug ins (to charge phones etc) near by. We needed to get an extension cord from the front desk to plug in my CPAP machine.
- there were empty spaces for TVs in both rooms but only 1 tv in the common area
- no towels or cleaning products in fitness area
There are several buildings so maybe some rooms are better