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Reviews of Dog-friendly home near the beach with a pool, enclosed yard, fireplaces, & W/D

Dog-friendly home near the beach with a pool, enclosed yard, fireplaces, & W/D
Encinitas, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.0/10

Cleanliness

Reviews

10/10 Excellent

Mary Ellise D.

Liked: Cleanliness
Encinitas Home
Beautiful, spacious, immaculately clean, perfect for a family gathering.
Stayed 4 nights in Mar 2024

10/10 Excellent

Markus L.

Liked: Cleanliness
Great place for family to stay the week
Plenty of space for the family to spread out. Large beds in each room. Lots of closet space to keep things. Love that we could park the car in the garage. Garage opening is pretty narrow to get in and out of, so we only parked inside one night. A garage door opener would have been nice to go in and out of, but not a big deal to go through front door. Neighborhood felt very safe and quiet. Next door neighbor we met was super friendly. We’d absolutely stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Aurelia G., Mira Loma, CA

Liked: Cleanliness
nice place
nice place will definitely use again
Stayed 3 nights in Jan 2024

10/10 Excellent

Sameer C., Toronto, Canada

Liked: Cleanliness
amazing
amazing spot! will stay again!
Stayed 10 nights in Sep 2023

8/10 Good

Marilyn H.

Beautiful spacious home
The home was pretty well maintained and beautifully decorated. The oven never heated properly. The landscaping (in the back yard) was not maintained. There was a lot of dog poop when we arrived and the ants were very excessive. Didn’t use the bathroom on the lower level as you would get attacked by the ants. There was no BBQ grill as advertised. The toilet on the upper floor ran constantly. Only 2 tvs worked. The pool man showed up on Thursday after we complained it was not cleaned on Wednesday. Many items were provided and there was never an essential item that was not provided. Much thought was given to providing essentials. Check in and out was easy. The location was excellent with close proximity to the beach.
Stayed 3 nights in Aug 2023
Response from VrboOwner on Sep 5, 2023
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.

8/10 Good

Kim N., San Jose, CA USA

Liked: Cleanliness
Nice house for families but needs A/C
This was a good house for families to rent. Very clean with the exception of the backyard could have used a little cleaning up. The house, however, does get very hot and there was only one working fan. With the climate, continuing to get hotter, I would highly suggest the owners invest in air conditioning.
Stayed 3 nights in Aug 2023
Response from VrboOwner on Sep 2, 2023
Hi Kim, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

4/10 Poor

Elsy G.

Disliked: Cleanliness
Great location- poor customer service
The pool was dirty. We checked in on Monday after 4:00 pm. I reported the dirty pool and sent pictures. They claimed the pool was clean and the pool guy would be there on their scheduled day (Tuesday). The pool guy showed up on Wednesday as we were checking out. He proceeded to clean the pool and apologize for the inconvenience. I sent pictures to Vacasa of the clean pool so they could see the clear difference. The house also shows there is cooling and heating. But the call center stated there is no air conditioning! Then I got text from Vacasa apologizing for the inconvenience and stating that someone to fix the ac soon. I asked them to give me a 10 minute before showing up on the property. I got the the 10 minute notice two hours after I checked out. Once again they apologized for the inconvenience and offered to give me “credit “. I asked for a partial refund instead. They said they would ask their manager and get back to me . It’s been a week and I have not heard back from them. Nice house , good location, poor customer service by Vacasa .
Stayed 2 nights in Aug 2023
Response from VrboOwner on Aug 31, 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.