Studio Suite, 2 Queen Beds, Non Smoking | Private kitchen
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Reviews of Quality Inn & Suites El Cajon San Diego East

2.5 out of 5
Quality Inn & Suites El Cajon San Diego East
650 N Mollison Ave Building A, El Cajon, CA

Reviews

4.8
Rating 10 - Excellent. 47 out of 439 reviews" "
Rating 8 - Good. 55 out of 439 reviews" "
Rating 6 - Okay. 67 out of 439 reviews" "
Rating 4 - Poor. 89 out of 439 reviews" "
Rating 2 - Terrible. 181 out of 439 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Praveen Reddy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were smoking smell and bathroom were so dirty.its was worst experience.
Stayed 2 nights in May 2024

4/10 Poor

Roger

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unhelpful staff, not the clean fresh room as expected and cigarettes odor very strong. Bed squeaked and sunk in. Next door somewhere still playing music in the middle of night. In addition, No hot water and room didn’t get clean up following day. It was the worst rental experience I’ve ever had. The rating was so inaccurated.
Stayed 2 nights in May 2024

6/10 Okay

leeann

Liked: Staff & service
Disliked: Property conditions & facilities
Outside of the property was clean but my room paint in the floor and bathtub. Other than that it was clean enough.
Stayed 2 nights in May 2024

2/10 Terrible

Danielle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The listing photos do not match how the hotel actually looks. Furniture is old, stained & smells like mold. I paid for 2 queen sized beds & a sofa bed, but did not get that at all. Ended up with two full size beds with small office chairs & was told not every room is the same with Furniture EVEN THOROUGH THATS WHAT I PAID FOR TO SLEEP MULTIPULE PEOPLE.
Stayed 1 night in May 2024
Response from Adriel M. General Manager on May 5, 2024
We are so sorry you didn't enjoy your stay. We will reach out to discuss your stay further.

2/10 Terrible

Jezzyl Rose

Stayed 7 nights in Apr 2024

2/10 Terrible

Jezzyl Rose

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a pool and a gym but limited.
Stayed 2 nights in Apr 2024
Response from Adriel M. General Manager on Apr 29, 2024
Hello,We will reach out to discuss your issues, so sorry for your experience.

2/10 Terrible

Ruth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has cockroaches
Stayed 1 night in Apr 2024
Response from Adriel M. General Manager on Apr 29, 2024
Hello,We will reach out to discuss your issues, so sorry for your experience.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute dump. Listen I was not expecting much, I did not set my expectations high. All I was looking for was something halfway decent to lay my head down at night. What I got was a room with a door that did not lock when closed, meaning if you left your room it was unsecured allowing anyone to walk in with a twist of the handle. It reeked of mold and was filthy. I had my room changed right away because of the door issue. The room I was given in its place was even worse, the ceiling had holes in it and was falling in at a corner, an active leak, the ceiling was bubbled up everywhere, the room stunk of mold as well, was dirty, the shower had no hot water, not even warm. The shower faucet was hanging from the wall as well as the handle to adjust the water. This place was a complete dump. On top of all this the hotel deactivates your room key daily making you have to stop by the office daily to reactivate it due to undesirable people trying to use the rooms as a drug dens. The undesirable people are everywhere too after one night in this hell hole and someone screaming outside "I am going to kill you" at someone next-door I got a refund and got as far away from this dump as possible. DO NOT EVER STAY HERE.
Stayed 5 nights in Feb 2024
Response from Adriel M. General Manager on Apr 29, 2024
Hello,We will reach out to discuss your issues, so sorry for your experience.

2/10 Terrible

Jezzyl Rose

Stayed 6 nights in Apr 2024

2/10 Terrible

Adriana

Disliked: Cleanliness, property conditions & facilities
Horrible property nothing like the pictures.. drug addicts everywhere. Our bed and curtains were broken. The list goes on and on.. just save your time and money and book elsewhere.
Stayed 1 night in Apr 2024
Response from Adriel M. General Manager on Apr 17, 2024
I'm so sorry for your experience at our property. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Sereen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel needs a makeover
Stayed 2 nights in Apr 2024
Response from Adriel M. General Manager on Apr 11, 2024
I'm so sorry you didn't enjoy your stay. We appreciate the review so that we can use it to improve. Thank you.

2/10 Terrible

Jackie

Travelled with family
Disliked: Amenities, property conditions & facilities
uncomfortable bed
Stayed 4 nights in Apr 2024
Response from Adriel M. -General Manager on Apr 10, 2024
I'm so sorry you didn't enjoy your stay. We are striving to improve and your review will definitely be kept on file so that we can move forward positively.

4/10 Poor

Shanna

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My husband fell in the shower. Slippery tubs and no grab bars even though advertised as accessible. Toilet leaked from the bottom every time you flushed so we had a real struggle getting him up with the wet floor. Room floors were dirty. Area is very sketchy. No refund from Expedia.
Stayed 2 nights in Apr 2024

6/10 Okay

Camilia, Almuhandiseen

Business traveller
Disliked: Staff & service, property conditions & facilities
I didn’t like anything. They have no phones in the rooms and when calling from my phone they don’t answer. They charge full price while so much is missing from the deal.
Stayed 14 nights in Mar 2024
Response from Adriel M. General Manager on Apr 15, 2024
I'm so sorry you didn't enjoy your stay, we will be reaching out to discuss it with you further.Thank you

2/10 Terrible

Peter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived checked in with hesitation and went to our room. The door had space top and bottom, the bathroom was filthy, the room smelled of mold. The kitchenette was cracked the only sink is right inside the open door. We didn't stay and demanded a refund. The person at the front desk was apologetic and very friendly, but we couldn't stay.
Stayed 2 nights in Mar 2024

4/10 Poor

Wendy C, Fairview

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff tried to help, but when you are given a room with no working tv, no curtains, 1/2 the blind panels missing, and a king bed on a full frame. I didn’t feel safe being in that room. It was supposed to be a breakfast included. Only had waffles, no coffee, no butter, and it was at the hotel next door.
Stayed 4 nights in Mar 2024

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had strong bad smell, tv didnt work, i would not stay again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Audrey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Jeramiah

Stayed 1 night in Mar 2024

2/10 Terrible

Consuelo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was not able to watch tv and if I did I had to unplug microwave and the mini refrigerator. I could charge my cellular phone plugs weren’t working.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked evrytuing
Stayed 1 night in Jan 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac unit on 210 do not work property ….fron desk person not kind, not friendly ,even tho polite or educated….first room they gave on think 109 smell bad (cigarette) and I stay on room 210 and the noise of the workers early in the morning was very inconsiderate
Stayed 2 nights in Feb 2024

6/10 Okay

Martina

Is ok but for breakfast coffee maker doesn’t work we have to get on the lobby and then don’t have water we have to wait and the bring only some bottles and is no enough the breakfast is poor
Stayed 1 night in Feb 2024

2/10 Terrible

ROBERT

Stayed 1 night in Feb 2024

6/10 Okay

Gordon

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
If you are alone tired and need a quick one nighter, it is great. A tad over priced I would say.
Stayed 1 night in Feb 2024

2/10 Terrible

Graham

Disliked: Cleanliness, property conditions & facilities
Room was badly maintained. Two lights didn’t work, electrical socket was not secured to the wall, couldn’t adjust the temperature of the shower (hot/cold tap just spun around and around), fridge made a loud humming noise, fly screen door was off the rails, a/c unit worked but looked badly damaged. I also saw a cockroach in the breakfast area. Terrible. We booked 3 days but only stayed two.

2/10 Terrible

Anna

Disliked: Cleanliness, property conditions & facilities
Not what I expected. It has that old building smell to it. One of the window screen outside looks like someone tried getting in. The door in the bathroom is broken. The bathtub is flighty. The floor around the toilet has stains that could have been removed but it’s as if they didn’t bother cleaning it. The beds are very squeaky. The deposit is $100 and hoping they do give it back
Stayed 2 nights in Feb 2024

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Sink not working shower didn’t had a handle. Had to buy plier to make it work after speaking to front desk. She had no books available will never stay here EVER AGAIN.
Stayed 1 night in Feb 2024

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Feb 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The sound of the traffic was really loud and discomforting
Stayed 1 night in Jan 2024

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Guadalupe

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Blanca E.

Liked: Cleanliness, staff & service
Water
The toilet water was not working properly
Stayed 1 night in Jan 2024

4/10 Poor

Jeremy

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was perhaps the dirtiest and nastiest hotel I’ve ever visited. The bathroom was horrid and all of the furniture was disgusting, old and worn. I am shocked that this company offers amenities like these to their guests. This review is by no means is a harsh review aimed to the employees who work at this facility. The staff was very friendly and helpful. I feel bad these employees because they have to maintain such a poor excuse of a hotel and a facility. Who ever owns and manages this facility should invest their money properly on renovating this building because it is absolutely shameful to call yourself a hotel and offer these rooms for your guests to stay in.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We didn’t have hot water in the shower, just old furniture but not a bad stay if you just want a night or 2
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bed was uncomfortable, room smells bad. Very Old.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Dec 2023

4/10 Poor

Anita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Price is only positive to this quality inn.
Stayed 1 night in Dec 2023

4/10 Poor

Camilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Joseph, Chula Vista

Business traveller
Liked: Staff & service
Disliked: Cleanliness
This property looks as though it's in the process of transition. Not sure if they are remodeling but they need to do a thorough pest control sweep as there were roaches. If the cleaning crew failed to notice them and failed to notify the manger the guest will. I told the morning staff member about the problem in the morning. I have yet to receive a call back about my stay.
Stayed 1 night in Dec 2023
Response from A. Moody on Dec 13, 2023
I'm so sorry for the unfortunate experience at our property. A manager will be reaching out to hear more about your experience.

2/10 Terrible

Coralie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never been to such an horrible hotel
I did not take any picture. Alone with my daughter, coming back from Seaworld. I have not slept. First it's filthy : sink is painted (yes, painted), and dry paint goes down when you run water. Hair in it. The remote control has a scotch so you don't steal the battery? (which says long to the neighborhood (next to a gas station). Furniture are old, in poor shape. Alarm clock was doing curious noises, I tried to unplug it: my fingers got covered with dust. 2 lamps did not work. I mean... just destroy it or remodel. Only positive thing : the breakfast lady was really nice, trying are and smiley. Contrary to the receptionist who did not even say hello. It is OUTRAGEOUS
Stayed 1 night in Dec 2023

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Dec 2023

8/10 Good

Galaxy

Stayed 1 night in Dec 2023

4/10 Poor

Victor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Low quality hotel
Insects in their room , Shower not working - broken knob Noises , smoke and music from next door Humidity smell inside the room Very poor quality
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Nov 2023

2/10 Terrible

Harmony

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Aimee

Stayed 2 nights in Nov 2023

2/10 Terrible

Wathiq

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like any thing from the reception ,and l couldn’t stay(unsafe) so l left immediately and find another motel around the area which was perfect(the courtyard by Marriott el Cajon .
Stayed 3 nights in Nov 2023