Thank you for leaving feedback regarding your recent stay with us.We promise to deliver efficient experiences for guests on the move. I have shared your experience with our hotel's upper management team and they showed genuine concern about your comments regarding our pool. We investigated with our maintenance team and found that the smell of pool chemicals may be present inside the pool area immediately after they are added. We do apologize that our amenities where not up to your standard, but they are regularly working and maintained. Nonetheless, we do appreciate you taking the time to let us know about these issues as it will help us improve our product for all our future guests.We're happy to hear that you enjoyed the incredible staff running our hotel - we take great pride in serving our guests everyday! Our hotel continues to follow industry-leading IHG Clean Promise guidelines that oversee all facets of our cleaning in our guestrooms and public areas. They were developed in partnership with the Cleveland Clinic to ensure the highest levels of cleanliness.Despite the setbacks mentioned on your review, I hope you find your way back to us and give us an opportunity to accommodate you on your next trip through Effingham.

Thank you for leaving feedback regarding your recent stay with us.We promise to deliver efficient experiences for guests on the move. I have shared your experience with our hotel's upper management team and they showed genuine concern about your comments regarding our pool chemicals and pest control. Our hotel utilizes an pool chemical automation system that continuously monitors and delivers the right amount of chemicals. We do apologize about the chemical imbalance and do have our maintenance team looking at our logs to see what may have happened and how we can improve our system. Our local pest control company is contracted by our hotel to serve us monthly and will be coming out to take a look at your guestroom as well to ensure that any bugs have been eliminated. Our hotel continues to follow industry-leading IHG Clean Promise guidelines that oversee all facets of our cleaning in our guestrooms and public areas. They were developed in partnership with the Cleveland Clinic to ensure the highest levels of cleanliness.Despite the setbacks mentioned on your review, I hope you find your way back to us and give us an opportunity to accommodate you on your next trip through Effingham.

Thank you for kind words. We will start having our front desk close the fire doors off the 2nd floor balcony during our quiet hours from 10pm to 7am.We appreciate the kinds words about our staff and the hotels' cleanliness - we take great pride in that everyday!

Thank you for the 5 stars! We appreciate it.

Thank you for leaving feedback regarding your recent stay with us.We promise to deliver efficient experiences for guests on the move. I have shared your experience with our hotel's upper management team and they showed genuine concern about your comments regarding the excessive noise occurring in the room above you. We will discuss noise control with our front desk team to ensure that everything is being done to properly address this issue. We do sincerely apologize for this. We're happy to hear that you enjoyed our award-winning ExpressStart breakfast. Our location serves scrambled eggs or omelets, biscuits & gravy, bacon, sausage links, our signature cinnamon rolls, and much more every morning. Our hotel continues to follow industry-leading IHG Clean Promise guidelines that oversee all facets of our cleaning in our guestrooms and public areas. They were developed in partnership with the Cleveland Clinic to ensure the highest levels of cleanliness.Despite the setbacks mentioned on your review, I hope you find your way back to us and give us an opportunity to accommodate you on your next trip through Effingham.Guest Services

Thank you for the 5 stars.

Thank you for leaving feedback.We promise to deliver efficient experiences for guests on the move. I have shared your experience with our hotel's upper management team and they showed genuine concern about your comments. After further investigating, Expedia's cancellation policy applies to your reservation as you booked through Expedia directly. Per IHG's agreement with Expedia, you must contact Expedia directly to see if they, at their own discretion, are able to make any changes.Additionally, if you booked a non-refundable reservation, your reservation is charged immediately per the terms and conditions of the reservation and cancellation exceptions cannot be made.We hope this helps educate potential guests on our cancellation polices. We encourage our guests booking non-refundable reservations to be aware that the hotel cannot make exceptions to the cancellation policy as you've already agreed to pay the amount to Expedia. Guest Services