Thank you for visiting the Union Bank Inn! We sincerely appreciate your recent stay and the perfect rating. It was a pleasure having you join us and our team looks forward to seeing you again soon.

Thank you for taking the time to share your experience with us. We sincerely appreciate the feedback. Our housekeeping services have been temporarily limited to help reduce access to guestrooms for the safety and wellbeing of our guests and associates during the ongoing COVID-19 pandemic. All housekeeping services are still available upon request and will return to being offered daily as soon as provincial health restrictions allow. Thank you for choosing the Union Bank Inn. We look forward to welcoming you back again soon.

Thank you for the perfect rating! It was a pleasure having you back with us. We look forward to welcoming you again soon.

Thank you! We sincerely appreciate your recent visit, and the perfect rating. It was a pleasure having you stay with us - we look forward to seeing you again soon.

Thank you for the perfect rating! We sincerely appreciate your recent visit and look forward to seeing you again soon.

Hi Bonnie, Thank you so much for taking the time to share your experience with us. I am thrilled to see that our team and accommodations provided you with a memorable visit. I will take the opportunity to share your feedback regarding breakfast with our culinary team. This is certainly not the kind of feedback we normally receive about our Complimentary Guest Breakfast, so we will absolutely be taking your concerns with food quality seriously and will rectify any shortcomings as soon as possible. Thank you again for your feedback and the perfect rating. We sincerely appreciate your business and look forward to welcoming you back again soon. Warm Regards, Graham Leggett Sales Manager UNION BANK INN

Thank you Jacqueline! We appreciate the perfect rating. It was great having you visit and we look forward to seeing you again soon.

Thank you! We sincerely appreciate the perfect rating. It was a pleasure having you stay with us. We look forward to seeing you again soon.

Thank you Bernadette! We sincerely appreciate the generous feedback. It was a pleasure having you stay with us and our entire team awaits your next visit. Take care!

Thank you for taking the time to share your experience. I am thrilled to read that our team and facilities provided such a memorable stay. We sincerely appreciate the gratitude, and perfect rating. It was a pleasure having you stay with us - we look forward to welcoming you back to our locally owned and operated hotel soon. Take care!

Thanks Nadia! We appreciate the perfect rating. It was a pleasure to have you stay with us. We look forward to welcoming you back again soon.

Thank you for the perfect rating, Stuart! We sincerely appreciate your business and look forward to welcoming you back again soon.

Thank you Nicole! We appreciate your business and the perfect rating. It was a pleasure having you stay with us. We look forward to welcoming you back again soon.

Thank you for taking the time to rate your experience with us. We have noticed your rating falls below a level which we find acceptable. If you have any additional information to share on where we went wrong, it would be greatly appreciated. Any feedback is constructive and helps to improve the quality of services and amenities we offer. Thank you - we look forward to hearing from you.

Thank you Aaron! We sincerely appreciate the kind words and perfect rating. It was a pleasure to have you join us and we are looking forward to seeing you again soon.Take care!

Thank you Nathan! It was a pleasure having you stay with us and our entire team looks forward to seeing you again soon!

Thank you Ettiene! We sincerely appreciate the perfect rating. It was as a pleasure to have you join us and we look forward to seeing you again soon.

Thank you for your recent visit! We sincerely appreciate the perfect rating and are glad to see you enjoyed the Complimentary Evening Wine & Cheese! It was a pleasure to have you stay with us and we all look forward to seeing you again soon.

Thank you for choosing the Union Bank Inn. We sincerely appreciate your support for our locally owned and operated business and look forward to seeing you again soon.

Thank you for choosing the Union Bank Inn! We sincerely appreciate the perfect rating and support for our locally owned and operated business. It was a pleasure having you stay with us and we hope to see you again soon.

Thank you Carl! We sincerely appreciate the perfect rating and your support for our locally owned and operated business. It was a pleasure to have you stay with us and we hope to see you again soon.

Thank you for taking the time to rate your experience. We sincerely appreciate your recent visit and the perfect rating. It was a pleasure having you stay with us and we look forward to seeing you again soon.

Roxanne, Thank you for your recent visit. We sincerely appreciate your support for our locally owned and operated hotel. I have noticed you rated your score at a level below what we feel is acceptable. If you have a moment, I welcome further information on what went wrong so that I can ensure any shortcomings do not continue to happen. You can reach out to me at any time. Thank you again, I look forward to hearing from you. Warm Regards, Graham Leggett Sales Manager

Thank you for taking the time to rate your recent experience. We sincerely appreciate your visit and the perfect score. It was a pleasure having you stay with us and we look forward to seeing you again soon.

Thank you for your recent visit. We sincerely appreciate your business and the perfect rating. It was a pleasure having you stay with us and we look forward to seeing you again soon.

Olivia, I am sorry to see that we failed to meet your expectations during your recent visit. In an effort to review what happened, I would appreciate more information. Without specific incidents, I am unable to take action and ensure any shortcomings are rectified before they cause any concern in the future. If you could please take the time to share some insight into how we could have been better, I would greatly appreciate it. I look forward to hearing from you. Warm Regards, Graham Leggett Sales Manager UNION BANK INN

Good Evening Natalia, Thank you for taking the time to share your feedback. I am truly sorry to hear that we failed to meet your expectations and can assure you that your experience is not a true reflection of the quality and service standards we strive for each and every day. The Union Bank of Canada Building, constructed over 100 years ago now serves as the home of the Union Bank Inn. Our iconic Heritage Wine features guestrooms and suites located in what was once office space. Our Heritage Guestrooms are intimate and cozy, and while some may lack expansive views, they more than make up for it with luxury amenities, including fireplaces and micro-fiber bathrobes. For future stays, I might suggest you try the Contemporary Wing - a newer addition to the property. Most of the rooms in this wing overlook the landscaped park adjacent to the hotel and feature up to 30% more square footage compared to the Heritage Wing. We are pleased to offer all guests of the Union Bank Inn a Complimentary Evening Wine & Cheese Sampler and Breakfast. While we have continued to maintain our free wine & cheese service, the ongoing global pandemic has forced us to temporarily cease what would normally be a full breakfast at Madison's Grill. This decision was made, mostly because of the government mandated closures of restaurants but also to help promote physical distancing between our associates and guests. In lieu of a full breakfast, we continue to offer guestroom rates up to 60% lower than would normally be expected at this time of year. We have also introduced Take-Away breakfast boxes which were designed to minimize contact and provide a refreshing start to the day - enjoyed in your guestroom, or taken on the road when you depart. More information on the return of our full breakfast will be available soon. All guests enjoy the convenience of guaranteed parking availability at parking lots directly adjacent to the property. Our parking rates are currently below the average nightly parking rate offered by nearby hotels in downtown Edmonton. Thank you again for your feedback and opportunity to renew your faith in our hotel. Warm Regards, Graham Leggett Sales Manager UNION BANK INN

Thank you for your recent visit. We sincerely appreciate your business and look forward to welcoming you back again soon.

Thank you for your recent visit. We sincerely appreciate your business and look forward to seeing you again soon.

Thank you for visiting. It was a pleasure to welcome you and our entire team looks forward to seeing you again soon.

Good Afternoon Kevin, Thank you for taking the opportunity to share your feedback. I am sorry to hear we failed your expectations on this visit. As you mention, we are proud to provide all guests of the Union Bank Inn with a full a la Carte Breakfast at Madison's Grill. Unfortunately, recent government mandated closures, in place to help prevent the spread of COVID-19 have meant that some of our luxury inclusions have been temporarily stopped or modified. While we are maintaining our Complimentary Evening Wine & Cheese Sample, we did make the decision to halt breakfast service out of an abundance of caution. In lieu of the temporary closure of breakfast, we are offering guestroom rates up to 60% lower than would normally be available at this time of year. We have also introduced Take-Away breakfast boxes which help minimize contact while providing a refreshing start to the day. You have my assurance that plans are already underway to resume our Full Complimentary Breakfast Service as soon as we feel the safety and well-being of our guests and associates are no longer at risk. All information related to the services and amenities currently affected by COVID-19 are included on all guestroom confirmations and sent as a private message to every guest who books on Expedia. I apologize for the delay you experienced at check in. Demand for hotels across Alberta was at levels we have not seen since before the pandemic and many guests, celebrating Valentine's Day like you, chose to stay with us. Our housekeeping team worked hard to have rooms ready as quickly as possible and I will admit, we are still adjusting to the increased cleaning times required to ensure your safety during these difficult days. Thank you again for your feedback and the opportunity to renew your faith in our hotel. I know your next visit, complete with a Full a la Carte Breakfast, with our Compliments, will more than meet the quality you have come to expect from us. We look forward to welcoming you again soon. Warm Regards, Graham Leggett Sales Manager

Thank you for your recent visit and for taking the time to share your feedback. We are pleased to offer guaranteed parking availability to all guests at rates below the average for hotels in Downtown Edmonton. Our small covered parking is available on a first-come, first-serve basis and costs the same as our outside surface lots ($25 per night). We appreciate your business and look forward to welcoming you back again soon.

Thank you for your recent visit. We sincerely appreciate your business and look forward to welcoming you back again soon.

Thank you for choosing the Union Bank Inn. It was a pleasure to have welcomed you and we hope to see you again soon.

Thank you for choosing the Union Bank Inn. We sincerely appreciate the perfect rating and your support for our locally owned and operated hotel. It was a pleasure to have welcomed you and we hope to have the opportunity to see you again soon.

Thank you! We sincerely appreciate your visit and look forward to welcoming you back again soon.

Thank you! We sincerely appreciate the perfect rating and your support for a locally owned and operated hotel! All the best - see you again soon!

Thank you for the perfect rating! We sincerely appreciate your business and look forward to welcoming you again soon! Happy New Year!

Thank you Gerard! We sincerely appreciate the perfect rating and recommendation. It was a pleasure to have you stay with us and we certainly look forward to welcoming you again soon. Happy holidays to you and yours!

Good Afternoon Tammy, Thank you for taking the time to share feedback on your recent experience with us. I am sorry to hear that we failed to meet you expectations and can assure you this is not a true reflection of the quality comforts we strive for each and every day. I have taken the time to review your comments with our leadership team. We have removed your guestroom from inventory until many of the shortcomings you have mentioned are rectified. Some of the items listed are due to additional precautions taken as recommended by Alberta Health Services in response to the COVID-19 pandemic. This includes the removal of additional items like extra pillows, blankets, bath robes, coffee and glassware. These items all remain available on request for the wellbeing of our guests. As an extension of my apology, I would welcome the opportunity to have you revisit the hotel to enjoy a Complimentary Upgrade. While the King Guestroom you may have reserved wasn't to your liking, I am confident that you will enjoy our new Luxury Floor or one of our Signature Heritage Suites. These notes have been added to your profile for use on your next stay. Thank you again for sharing your feedback and candor. I sincerely appreciate this opportunity to renew your faith in our hotel. Warm Regards, Graham Leggett Sales Manager UNION BANK INN

Thank you for taking the time to share your feedback! I am thrilled to hear that our team delivered such a memorable experience. It was a pleasure to have you stay with us, and we look forward to seeing you again soon.

Thank you for choosing the Union Bank Inn. We appreciate the perfect rating and look forward to welcoming you back again soon.

Thanks Glen! We appreciate the perfect rating. It was a pleasure to have you stay with us and we look forward to welcoming you again soon.

Thank you Martha! We sincerely appreciate the perfect rating. It was a pleasure to have you stay with us - we look forward to welcoming you back again soon.

Thanks Nicole! We sincerely appreciate the perfect rating. It was a pleasure to have you stay with us and our entire team looks forward to welcoming you again soon.

Thank you Nicole. I sincerely appreciate the perfect rating and generous remarks! How wonderful that we were able to provide you with such a memorable experience. It was a pleasure to have you stay with us and we certainly look forward to welcoming you again soon. Take care!