Exterior

Reviews of Microtel Inn by Wyndham Duncan/Spartanburg

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 111 out of 435 reviews" "
Rating 8 - Good. 138 out of 435 reviews" "
Rating 6 - Okay. 96 out of 435 reviews" "
Rating 4 - Poor. 36 out of 435 reviews" "
Rating 2 - Terrible. 54 out of 435 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

vincent

Travelled with family
The room I had was 127, adjacent to the lobby, check in, vender machine and it was very noisy. It sounded like a party was taking place an this was at 10 pm. No respect to the guest trying to rest, my wife and I didn't get to rest we thought we would have. A room that close to the lobby and check in desk shouldn't be offered because we feel we didn't what we paid for.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello vincent,Thank you for sharing your experience with us. We apologize for any inconvenience the noise may have caused during your stay. It's important for us to know how our guests feel about their experience, to make improvements where possible. Your feedback will be shared with the team to ensure a better stay for future guests. We appreciate your understanding.

2/10 Terrible

Jamey, Hickory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The 1st room we were assigned had what appeared to be menstrual blood on the toilet seat. The 2nd room we were assigned had fecal matter slashed on the toilet seat, but I ejected to just disinfect it myself due to being in the hot sun all day and exhausted. The shower/tub wouldn’t drain, causing me to have to stand in water during my shower. The people next door kept doing something in their room causing the entire wall and headboard of our room to jolt and shake until well into the night. We had stayed here before and did not recall any issues so we elected to stay here again, as we travel to the area for baseball tournaments. Another couple had approached the counter when we were asking for our room to be changed, and they had given them a room that was already occupied and had to change their room as well. Terrible experience! Will not be staying here again in the future.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jamey, We regret to hear about the challenges you encountered during your stay and appreciate you bringing them to our attention. Your feedback is valuable in helping us identify areas for improvement, and we apologize for any inconveniences you experienced. We strive to provide a comfortable environment for all our guests and will address these concerns with our team. Thank you for taking the time to share your concerns with us.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Alexander,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience during your time at our hotel. If you have any further comments or suggestions, please do not hesitate to share them with us. We look forward to welcoming you back in the future for another wonderful stay!

10/10 Excellent

Alexander

Stayed 5 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Alexander,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

8/10 Good

Vertis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Looks new and was very clean
Stayed 4 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Vertis,We're delighted that you found our hotel to be good value and appreciated its cleanliness. Our team works hard to maintain a fresh environment for all our guests to enjoy. If you have any more feedback to share, please feel free to reach out to us.

8/10 Good

David

Liked: Cleanliness, staff & service
Fairly good property. No elevator m
Stayed 3 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello David, We appreciate your feedback on our hotel. Our team is glad you found our property to be satisfactory overall. Thank you for your understanding regarding the absence of an elevator during your stay. We hope this did not significantly impact your experience, and we would love to welcome you back in the future.

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Sarai,We appreciate your excellent rating and are thrilled to hear that you had a fantastic stay with us. If there is anything else we can do to make your future visits even more memorable, please don't hesitate to let us know. We hope to welcome you back soon for another amazing experience.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Stephanie,We're thrilled to hear that you had a fantastic stay at our hotel! We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded in making your stay a perfect one. We look forward to welcoming you back in the future!

6/10 Okay

Terrance

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Terrance,Thank you for choosing our hotel for your stay. We appreciate your feedback and value your opinion. If there were any specific concerns during your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Neal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Neal,We appreciate you choosing our hotel for your stay and rating our services. If there's anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

GEREMY

Stayed 5 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello GEREMY,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will use it to improve our services.

2/10 Terrible

Stratton

Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby and stairwells (which are required because there's no elevator) smell like urine. The front desk apparently has an agreement with the homeless because they let them sleep in the lobby and use the facilities. The building is not locked at night despite "requiring" keycard access. They leave all doors open.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Stratton, We apologize for the inconvenience caused during your stay. We have taken note of your concerns and will address them promptly to ensure a pleasant experience for all our guests. Thank you for bringing this to our attention.

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like all the noise anytime after 8pm and a few night even at 10pm, 12am and at 2:30am. No rest or sleep with yelling and cursing going on!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Deborah, We apologize for any inconvenience caused by the noise disturbances during your stay. Our team will address this with our staff to ensure a more peaceful atmosphere for our guests. Thank you for your feedback.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Heather,Thank you for your rating. Could you please provide more details about your experience so we can work to improve any needed areas.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Christopher,Thank you for your kind words! We're delighted that you enjoyed your stay at our hotel. We hope to welcome you back soon.

6/10 Okay

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and the staff was very friendly. Ironing board rusted and iron needs replacing.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Nadine, Thank you for bringing this to our attention. We apologize for any inconvenience caused and will immediately address the issue with the ironing board and iron. We appreciate your feedback and hope to serve you better in the future.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have recently been redone and there is flooring instead of carpeting. This is a real plus IMHO. It is a basic, budget hotel, but it did the job we needed. Breakfast is a bit lame -- some fruit would be nice and perhaps cream cheese for the bagels.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Nicole,Thank you for your feedback! We're glad you appreciated the updated rooms. We'll take your suggestions into consideration for improving our breakfast options.

10/10 Excellent

GEREMY

Stayed 4 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello GEREMY,Thank you so much for your amazing rating! We strive to provide the best possible experience for our guests. We look forward to welcoming you back soon.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Bonnie,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Clayton,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Demetrius,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Good

Robert

Liked: Staff & service, room comfort
The room and Hotel were above average.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Robert,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Yvonne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Denise

Business traveller
It was ok. I did not like the fact that your guests are asked to show ID to visit your room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Denise, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 12, 2023
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hello Valarie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with best staff! Thanks for making our stay easy and welcoming
Stayed 2 nights in Jul 2023
Response from Manager on Jul 29, 2023
Hi Shannon,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Aquil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Aquil,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Curt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on Jun 25, 2023
Hello Curt,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

January

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our sheets were stained, the floor was extremely dirty, and we had a roach in the bathroom.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 20, 2023
Hello January, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Friendly, helpful staff. The room was clean and comfortable.
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hi Kelly,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stained ceilings, bathroom was dirty and I could feel dirt on my bat feet on the floor. Could here everything said in the hallway and during the day when the hotel ran laundry my room was shaking.
Stayed 5 nights in May 2023
Response from Manager on May 30, 2023
Hello Sara, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service is awful we get there told we did not have a RSVP rep was not very helpful. Said ck another hotel they have no rooms for us we left called expedia. They called and told them to cancel rooms since we had no RSVP and they charged us for 1 room stating not sure if we would come back after they told us we didnt have rooms we reserved. Now manager will not call us back or they dont answer phone when we call to get charges removed
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Michael, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Ashley

Stayed 1 night in May 2023
Response from Manager on Jun 12, 2023
Hello Ashley,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Dora

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Decent and affordable
Stayed 2 nights in Apr 2023
Response from Manager on May 6, 2023
Hi Dora,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, find our hotel of great value for money and we hope to have the pleasure of hosting you again soon.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Apr 2023
Response from Tammy on Apr 28, 2023
Thanks so much for your comments we appreciate any feedback. Please visit us again Thank Tammy Hunter front desk associate

10/10 Excellent

Rhonda

Stayed 1 night in Apr 2023
Response from Manager on May 14, 2023
Hello Rhonda,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Perri

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Beds were comfortable. Bathroom faucet not so clean. And no conditioner as I forgot mine would have been nice.
Stayed 1 night in Apr 2023
Response from Tammy on Apr 28, 2023
Thanks for your comments. We appreciate any feedback. Thanks Tammy Hunter front desk associate

2/10 Terrible

Erica

Stayed 2 nights in Mar 2023
Response from Tammy on Apr 28, 2023
Thanks for your rating. We appreciate any feedback Thanks Tammy Hunter front desk associate

6/10 Okay

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the customer service and also having $50 paid up front for damage of amenities
Stayed 1 night in Mar 2023
Response from Tammy on Apr 28, 2023
Thanks for comments.we appreciate any feedback. Thanks Tammy Hunter front desk associate

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, it appeared to be in the finishing stages of a refreshing for the whole facility. I cant say much as I arrived about 9:30 pm and left about 7:30 am. Overall it served its purpose.
Stayed 1 night in Apr 2023
Response from Tammy on Apr 28, 2023
Thanks for your comments. We appreciate your feedback. Thanks Tammy Hunter front desk associate

6/10 Okay

Donny

Business traveller
Disliked: Cleanliness, staff & service
Room needed to be remodeled. Front doors were damaged. I could not get a receipt, they said had to get it from Expedia and can’t get their system to work either.
Stayed 1 night in Mar 2023
Response from Tammy on Apr 28, 2023
Thanks for your comments. We appreciate any feedback. Thanks Tammy Hunter front desk associate

10/10 Excellent

Roelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Tammy on Apr 28, 2023
Thanks for your comments. We appreciate any feedback. Thanks Tammy Hunter front desk associate

2/10 Terrible

swavek

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Breakfast was very poor. All items were empty and not replenished.
Stayed 2 nights in Mar 2023
Response from tammy on Mar 7, 2023
thank you so much for your feedback .we will address this as soon as possible and hope the rest of your stay was pleasant. thanks tammy hunter front desk associate

8/10 Good

Shateda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from tammy on Feb 26, 2023
hello we appeciate the time you took to rate your stay.we are glad you enjoyed your stay with us. thanks tammy hunter front desk associate

6/10 Okay

Bradford, Aiken

Business traveller
Disliked: Amenities, property conditions & facilities
Friday night I awoke several times to the sound of banging hotel room doors and the smell of marijuana each time. Saturday night I heard a random banging outside my window all night that turned out to be a strap hanging from a conex box being used for remodeling outside of hotel.
Stayed 2 nights in Feb 2023
Response from tammy on Mar 7, 2023
we are so sorry for the inconvience.we appreciate you taking time to point out these issues. Thanks tammy hunter front desk asoociate

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
It was good nice and quiet place to stay. They could offer more options for breakfast!!!
Stayed 2 nights in Jan 2023
Response from tammy on Feb 26, 2023
we appreciate your feedback on our breakfast and will take in consideration updating items. thanks so much tammy hunter front desk associate

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nightmare
This hotel was terrible. No maid service for our entire visit. Had to get our own towels ever day we were there and then charged us our deposit for not taking out the trash in the trash cans in the room. For some reason I was also charged double the posted deposit at I checked in as well. Water was barely warm. No hot water. Work being done on the hotel made entire stay loud and inconvenient. It definitely should have been disclosed prior to us booking it was under repair. I'll never stay here again nor would I recommend it to anyone I know.
Stayed 3 nights in Dec 2022
Response from Assistant Manager Derrick Gray on Dec 27, 2022
Hello Guest, I am sorry to hear that you had such an unwelcoming experience with us. That is not how we like to be remembered nor does it speak our mission. We want to better this and show you the stay worth your time. I would like for you to reach out to us so I can offer you a reasonable discount. I would like for you to come back to stay with us and see the better side of Microtel Inn & Suites. We are going through some renovations on the rooms and exterior. Would love to have some third-party insight.

6/10 Okay

John

Travelled with family
Liked: Staff & service
The water in the shower was wet, not too hot but not too cold. The frabreeze in the lobby masked any possible malodors.I got a decent night’s sleep and a roof over my head. The staff was pleasant.
Stayed 1 night in Nov 2022
Response from Assistant Manager Derrick Gray on Dec 13, 2022
Dear John, We appreciate your time in giving us feedback. Glad to hear that you had a decent time with us. Even though you gave us an okay score, I would like to ask how could we get it t to a perfect score. In your own option what could have or improvements that would make you give us 5 out of 5?

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Nice clean room. Friendly staff.
Stayed 1 night in Nov 2022
Response from Assistant Manager Derrick Gray on Dec 13, 2022
Dear Keith,Thank you very much for your feedback. We are pleased that you enjoyed your stay with us. At Microtel Inn & Suites we pride ourselves on the satisfaction of our guests. We hope to see you again in the future, looking forward to serving you again.Best,Derrick Gray Assistant Manager Microtel Inn & Suites