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Reviews of Extended Stay America Premier Suites - Greenville - Spartanburg - I-85

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 74 reviews" "
Rating 8 - Good. 14 out of 74 reviews" "
Rating 6 - Okay. 4 out of 74 reviews" "
Rating 4 - Poor. 3 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cecelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and I loved no carpet. The beds were comfortable and it was nice having a refrigerator. The lady who checked us in was excellent! I wish I had her name. She deserves a raise. She has only lived in S.C a few months if that helps the staff know of whom I speak. I would request the top floor the next time I stayed here.
Stayed 4 nights in May 2024
Response from Hotel Management on May 27, 2024
Dear Cecelia, We are thrilled you have always chosen to stay with us at Extended Stay America. We sincerely appreciate all your excellent compliments, and we are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you again whenever you are in the area. Sincerely,Hotel Management

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, perfect location
Stayed 1 night in May 2024

8/10 Good

Kevin r

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Timothy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too bright lights in the room. Beds are uncomfortable.
Response from Hotel Management on May 23, 2024
Dear Timothy, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps to improve. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

8/10 Good

TERESA, Lexington

Travelled with family
While the property was clean, it runs on the bare minimum. There is no cups for water to rinse your mouth out or take medicine. One small thin towel per person in the room. Granted, if staying for an e tended stay, you could request some dinnerware.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear TERESA, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the discomfort and will work to improve it. Also, instruct our front desk to inform them of all the policies during check-in so the guests do not get troubled. Please return for your upcoming trips and more memorable moments. Sincerely,Hotel Management

2/10 Terrible

Leah

Travelled with family
Disliked: Amenities
Air conditioner never got below 74 degrees and it was on full blast. Called down and they said they didn't have anyone to help us because everything was under warranty with maintenance per Kim at the desk. She did day we could change rooms but we were fully unpacked. Water leaked in the sink in kitchen area we just put a towel down.No water pressure in shower.Boris should walk away from the immediate entrance/Exit to smoke so non smokers do not have to breathe smoke. Rooms and general property are immaculate clean. Well done housekeeping.
Stayed 3 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Leah, Thank you for choosing us, and we appreciate the remarks for the housekeeping team for the great work done. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Please know that maintaining a comfortable atmosphere and ensuring the well-being of our guests are our main priorities. The issues you experienced are unacceptable, and we are committed to addressing them with our team to prevent future occurrences. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back in the near future.Sincerely,Hotel Management

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When we first checked in we met Borris who was of no help in when we asked for recommendations for places to eat. He said " go right then left you will find something, " he never the following few days even looked up when we passed the desk. The girls however were very nice and helpful. The room was clean because it was new but did have a horrible smell. Finally tracked it down to the cheap shelfs they had instead of a dresser. The bed wasnt comfortable and the sheets felt like sandpaper. But the worst was the light ventilation combo in the bathroom. Its on a motion detector so if you go in the middle of the night it comes on waking other people. No problem i coveref up. But if your taking a shower and its on it will turn off before you've even finished. I half expected the shower to turn off after a few minutes too. You have to take your own trash out. Only cleanng service is once a week. There is a full size refrigerator which i did appreciate but even with large kitchen area you had to go to the desk to check out any cooking or dishes. The breakfast consists of granola or cearl bars, muffin, oatmeal or packaged eggs. This place is only ment for workers coming into the area for an extended period of time. Your on your own here. If you on vacation or for pleasure by all means STAY AWAY you will hate it.
Stayed 4 nights in May 2024
Response from Hotel Management on May 14, 2024
Dear Karen, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host another occasion and provide you with the seamless stay you deserve at the location!Sincerely,Hotel Management

10/10 Excellent

Hailin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying
Stayed 1 night in May 2024

10/10 Excellent

Cecil

Travelled with family and small children, Business traveller
Liked: Amenities
Great stay
Stayed 1 night in Feb 2024
Response from Hotel Management on May 8, 2024
Dear Cecil, We are thrilled you always chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback for staff and are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area. Sincerely,Hotel Management

4/10 Poor

Laurie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff there was the best part of the hotel, the appliances overheat and shut off, poor electricity couldn’t charge our stuff or play Xbox or ps5, the staff was the best part of this hotel
Stayed 4 nights in May 2024
Response from Hotel Management on May 8, 2024
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this property. Check in was at 3, but I didn't get there til about 8. I had no issues with checking in. There was always someone around. Didn't matter what time of night. The room was spacious and had everything you could want whether staying one night or several. Beds were comfortable, which is a big plus for me since I have back problems. The only issues that I had, which were not that big of deal for me, was I couldn't cast my phone to the TV to watch any apps and there was no actual hot breakfast. I believe with the amount that is charged, there should be more than some small muffins, honey buns, fig bars or packaged oatmeal. There was a small flat top stove in the room that I guess you could cook your own breakfast. There are plenty of restaurants around the hotel, but they are out of the way to walk to. Other than that, I had an amazing time, the staff was polite and the water was hot. I would definitely recommend staying and I would definitely stay again
Stayed 2 nights in May 2024

10/10 Excellent

Kevin r

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place
Stayed 1 night in Apr 2024

2/10 Terrible

Kristinia

Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel and very nice!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Dear Amber, Thank you for sharing your positive remarks about Extended Stay America's new look. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and peaceful room at the given price was great. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

10/10 Excellent

Christy

Stayed 1 night in Apr 2024

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! They answered all my questions quickly and politely!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 31, 2024
Dear Darryl, Thank you for your wonderful feedback at Extended Stay America! We are thrilled you had a positive experience with our customer service team. Providing excellent service is our priority, and we're delighted that we could assist you promptly and politely. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

8/10 Good

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks great
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear KEVIN, We are delighted to hear that you found Extended Stay America to be visually appealing! Your positive feedback is greatly appreciated, and we are committed to ensuring that your entire stay with us is equally enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another great experience!Sincerely,Hotel Management

8/10 Good

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy sign in
Stayed 1 night in Mar 2024

8/10 Good

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy sign in
Stayed 2 nights in Mar 2024

10/10 Excellent

sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel , smells new. Really clean and friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Dear Sergio, We appreciate the outstanding review and are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing our brand, Extended Stay America, for your hotel needs. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Check in wàs easy. Parking lot well lit. Walls are a little "thin". Room was really clean but there was a strong cleaner smell in it.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and quiet.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 10, 2024
Dear Nicole, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciate our clean property and our quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a brand new property and it showed! The staff was friendly. The only issue I had was that the walls are thin, a dog was barking early in the morning for awhile and another room I heard an alarm going off early. The room was immaculate and spacious!! Would definitely stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Walter S

Stayed 1 night in Mar 2024

6/10 Okay

Gidget

Stayed 1 night in Feb 2024

2/10 Terrible

Mohamed Amine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rudest Staff I have ever encountered in my life.
Response from Hotel Management on Feb 22, 2024
Dear Mohamed Amine, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loud at times. 3rd floor smelled like weed.
Stayed 3 nights in Feb 2024

8/10 Good

Tekeya

Stayed 2 nights in Feb 2024
Response from Marco Ramirez on Mar 6, 2024
Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

SHEVON

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marco Ramirez on Feb 19, 2024
We appreciate the time you took to provide us with this score. We are happy to know that your stay with us was a pleasant one. Hope to see you soon!

10/10 Excellent

Vanesse

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk associate was extremely nice and helpful! Great customer service - property is new, clean, and suitable for a weekend stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Vanesse, Thank you for your kind words. We are delighted to hear you had a positive experience during your stay with us. It is wonderful to know that our front desk associate took great care of you and that you found Extended Stay America to be in impeccable condition. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Sincerely,Hotel Management

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marco Ramirez on Feb 19, 2024
Thank you for providing us with a score. The guest's satisfaction is the most important thing for our staff and we are happy that your stay was a pleasant one.

6/10 Okay

Dynesha

Stayed 2 nights in Feb 2024
Response from Marco Ramirez on Feb 19, 2024
Dynesha thank you for the score that you have provided us. I will be sharing this with the team to ensure that we as a team get better to provide our guests with a pleasant stay. We hope to see you again on your next visit.

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Duncan Extended Stay
This is a nice new hotel. Our room was very large with a full size fridge, microwave, stove top(which we didn't use), big sink. Instead of chests of drawers there were 2 luggage stands with open storage under each, which was very practical. Above this area was a bar for hanging clothes, but there were no coat hangers, so the hotel needs to put a few there for guests. The water was nice and hot and the tub area needed grab bars or something for guests to hold onto getting in and out of tub. The breakfast is advertized as "grab and go" which is truly what it is. There was one small coffee thermal which was empty and the staff had to make more. She wasn't unpleasant but neither very pleasant. It was just a chore she had to do as she paid more attention to her cell phone. At no time entering the hotel were we greeted if there happened to be a person at the desk. A hotel employee should always speak to entering guests or at least smile to them. Overall I would stay here again because of the large room and kitchen area, but would plan to eat breakfast elsewhere. Located less than a mile away is a Biscuitville. The best thing going for this hotel is its proximity to the local YMCA which is where many large swimming meets is held. The price for this hotel is very reasonable.
Stayed 2 nights in Feb 2024
Response from Marco Ramirez on Feb 19, 2024
Pat thank you for taking the time to write us a review, I will be sharing your feedback with our staff to make sure the necessary improvements are made to assure that other guest's and yourself have a better experience on your next visit.

10/10 Excellent

Jadier

Stayed 4 nights in Jan 2024
Response from Marco Ramirez on Mar 6, 2024
Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Gidget

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Marco Ramirez on Mar 6, 2024
Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
Everything is Amazon and brand new. Loved it.
Stayed 1 night in Jan 2024
Response from Marco Ramirez on Mar 6, 2024
Dear Diana, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

8/10 Good

Ashlea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marco Ramirez on Mar 6, 2024
Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Souk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marco Ramirez on Mar 6, 2024
Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We areglad that you were pleased with our clean property and well-appointed rooms. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

2/10 Terrible

Madison

Travelled with family, Travelled with pets
Disliked: Staff & service
Booked our room online, was told to check in at the front desk when we arrived. It was past midnight but the booking information stated there was 24 hour service at the front desk to check us in. When we arrived, the doors to the lobby were locked and required a key card to get in. We tried calling multiple times and no one answered. Finally, a guest walking out held the door open for us and we were able to walk into the lobby. We waited at the front desk for over 45 minutes, not a person in sight. I was worried one of the workers might have had a medical emergency, so we looked around in the lobby bathrooms and office, no one was there. We called the after hours line multiple times with no answer. Finally, after driving 16 hours and waiting there for over 45 minutes, we called the Expedia and requested a refund. Expedia reached out to the hotel as well, and could not get in touch with anyone. Expedia thankfully gave us a refund and we’re very helpful.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Madison, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea on Dec 27, 2023
Thank you, Omar!

2/10 Terrible

José

Stayed 2 nights in Feb 2024

10/10 Excellent

jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, very good
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Jorge, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management