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Reviews of Tru by Hilton Duluth Mall Area

2.5 out of 5
Tru by Hilton Duluth Mall Area
503 Clearwood Drive, Duluth, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1005 reviews" "
Rating 8 - Good. 231 out of 1005 reviews" "
Rating 6 - Okay. 78 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and clean property. Breakfast had enough options
Stayed 1 night in May 2024
Response from Tru Hotel on May 26, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great breakfast. Shower handle on wall - lower connection needs to be repaired in room 203.
Stayed 1 night in May 2024
Response from Alec on May 22, 2024
Thank you for you review! We are glad to hear you enjoyed your stay with us! Thank you for informing us of the shower handle. We will have our maintenance team look into it!

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tru Hote on May 20, 2024
Thank you for your review!

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Tru Hotel on May 14, 2024
Thank you for your review!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tru Hotel on May 14, 2024
Thank you for your review!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Area
Stayed 2 nights in May 2024
Response from Tru Hotel on May 14, 2024
Thank you for your review!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast! The common area is filled with games and has comfortable furniture. Beds are comfortable too!
Stayed 1 night in May 2024
Response from Tru Hotel on May 14, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Beatriz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disrepair of the street, empty lot with overflowing weeds
Stayed 3 nights in Apr 2024
Response from Tru Hotel on May 6, 2024
Thank you for your review!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in May 2024
Response from Tru Hotel on May 6, 2024
Thank you for your review!

4/10 Poor

Abigail

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Unfortunately it was very loud upstairs past 11pm and hard to sleep.. the beds were hard and uncomfortable. I did like the complementary breakfast and the bath/shower was nice And the staff were very kind.
Stayed 1 night in Apr 2024
Response from Tru Hotel on May 6, 2024
Thank you for your review. We are sorry to hear you did not enjoy your stay. We hope you give us another try in the future.

10/10 Excellent

Renee

Liked: Amenities
Great stay
Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 29, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road going into the hotel needs work.
Stayed 2 nights in Apr 2024
Response from Tru Hotel on Apr 26, 2024
Thank you for your review

8/10 Good

Mona

Travelled with family
Liked: Property conditions & facilities
Staff was very friendly!
Stayed 2 nights in Apr 2024
Response from Tru Hotel on Apr 26, 2024
Thank you for your review!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 15, 2024
We are sorry to hear you did not enjoy your stay with us. We hope you reach out to us directly to discuss further.

10/10 Excellent

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is up near Miller Hill Mall and there is everything you’ll need there. It’s a quick easy drive down to Canal Park. The hotel is very nice and a reasonable price. The breakfast was great. The staff was always very friendly. The pool is small, but there’s a nice couch to relax in by the pool. Everything was nice and clean and seems like a newer hotel.
Stayed 2 nights in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you so much for your wonderful review. We are glad to hear you enjoyed stay with us!

6/10 Okay

Gladys

Travelled with family
Disliked: Cleanliness, amenities
Stayed 2 nights in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

10/10 Excellent

Taryn

Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 29, 2024
Thank you for your review

10/10 Excellent

Dodi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful.
Stayed 3 nights in Jan 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Aljhd
Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

10/10 Excellent

Luz V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked the location, it was about very central to everything and was near many restaurants.
Stayed 2 nights in Apr 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

6/10 Okay

Julie

Stayed 1 night in Mar 2024
Response from Tru Hotel on Apr 26, 2024
Thank you for your review!

10/10 Excellent

Michael, Grand Portage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tru Hotel on Mar 25, 2024
Thank you for your review!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Clean rooms. Will stay again.
Stayed 1 night in Mar 2024
Response from Tru Hotel on Mar 19, 2024
Thank you for your review!

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and rooms were quiet at night. Especially love the hard floors in the hotel room (not a fan of carpet in hotel rooms). Lobby was inviting but loud and busy with young hockey tournament kids.
Stayed 1 night in Mar 2024
Response from Tru Hotel on Mar 17, 2024
Thank you for your review!

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Tru Hotel on Mar 17, 2024
Thank you for your review!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
The nice environment you feel when you walk in.
Stayed 3 nights in Mar 2024
Response from Tru Hotel on Mar 17, 2024
Thank you for your review!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Tru Hotel on Apr 10, 2024
Thank you for your review!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very open and bright during the day... however they do not have blackout curtains. Love the hooks on the wall. There is no dresser but i found pleanty of storage hanging things up and under the bed. Bathroom is nice and spacious. I am a big fan of daily room cleaning service. Beds are high quality and linen is exeptional.
Stayed 3 nights in Mar 2024
Response from Tru Hotel on Mar 15, 2024
Thank you for your review! We are glad to hear you enjoyed your stay!

10/10 Excellent

Tom

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Always great stay-the hotel, staff, immediate property, breakfast and amenities are just fabulous-it’s just the neighborhood it is located in is somewhat suspect.
Stayed 2 nights in Mar 2024
Response from Tru Hotel on Mar 15, 2024
Thank you for you review! We hope to see you again in the future!

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tru Hotel on Mar 15, 2024
Thank you for your review!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tru Hotel on Mar 15, 2024
Thank you for your review!

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Tru Hotel on Apr 1, 2024
Thank you for your review!

8/10 Good

Jeisi

Liked: Cleanliness, staff & service, property conditions & facilities
I worked for Marriott for over 10 years, this is my first time switching it up to a Hilton. This property did not disappoint. From check in, I forgot her name, very welcoming. Went out for dinner and came back, asked us how was dinner, interacted with the kids. Pool space very clean, rooms are unbelievably clean. (I work in housekeeping you betcha I was going to inspect my room) Really amazing. First time in Duluth area, made my stay a breeze, breakfast was amazing as well.
Stayed 1 night in Mar 2024
Response from Tru Duluth on Mar 10, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Kelly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and Hospitable!
Stayed 1 night in Mar 2024
Response from Tru Duluth on Mar 10, 2024
Thank you for your review!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new, clean hotel with nice rooms and good staff. It has a communal pool table which is cool.
Stayed 2 nights in Feb 2024
Response from Laura on Mar 4, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Laura on Mar 4, 2024
Thank you for your review!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and easy parking!
Stayed 1 night in Feb 2024
Response from Laura on Mar 2, 2024
Thank you for your review!

8/10 Good

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review!

10/10 Excellent

DeAnne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and property. The hotel was tastefully decorated. We enjoyed the breakfast and 24 hour coffee and tea service in the lobby.
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very convenient to everything and felt really safe being here.
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple, clean and accessible spot in Duluth.
Stayed 2 nights in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice But Expensive
Very modern newer construction. Great breakfast choices. We couldn't find a lot of seating as most tables were loaded with dirty plates. Our King room was very compact. I would prefer a little more room for the large price tag on this room. No view of the beautiful Superior. No bathroom fan to cut out the hallway noise. Maybe to eco friendly as the cups provided in the room almost melted away to mush after filling them only 15 minutes prior.
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Thank you for your review!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review! We are so happy to hear you enjoyed your stay with us.

2/10 Terrible

Jessica

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
DONT STAY HERE. I WARNED YOU!!
Hockey parents partying in lobby until 2am while kids under 10yrs old ran the hotel. On 3 floors. Not just one. When complained, the front desk said their was nothing they could do about it. That they can’t ask the parents to parent their children. Two night of no sleep. Kids running up and down hallways, jumping off furniture, yelling. Front desk said that this just come with the territory when hockey families stay. That they are just bad parents and we had to live with it. It was so out of control. We have never in 10 years of traveling dealt with anything this bad and the hotels staff’s lack of help to manage the situation. The lobby looked like a daycare most of the time. In addition to this, our room was still dirty when we checked in. I cleaned out the fridge and brought the food to front desk, cleaned the dirty shower out, and after waiting patiently til day 2 for cleaning people to refill the empty soap bottles in the shower, had to go down and get it myself. And beds are rock hard. Also watched the breakfast lady, using her hands, scoop the sausages in handfuls into the pan and used her hands to refill the egg omelettes. Just gross. So needless to say, this place was awful. First time at a Tru Hotel and worst experience to date! Oh and your pancake machine is junk!!
Stayed 3 nights in Feb 2024
Response from Laura on Feb 26, 2024
We are sorry to hear you did not enjoy your stay. Please reach out directly to the hotel to discuss further.

10/10 Excellent

Al

Liked: Property conditions & facilities
Breakfast was great
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review!

2/10 Terrible

sang

Stayed 2 nights in Feb 2024
Response from Laura on Feb 18, 2024
We are sorry to see you did not enjoy your stay. We hope you please reach out to us directly.

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent stay. Reasonably priced as well. Staff was friendly, knowledgeable and accommodating. Everything was clean and comfortable. We will be happy to stay here again!
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review!

10/10 Excellent

Simone

Travelled with family, Travelled with group
Excellent stay! We were greeted by the friendliness most accommodating staff and the visit just got better from there. Rooms are modern, clean and comfortable. Breakfast buffet was great. Good coffee and a lot of amenities. Fantastic lobby area. Only thing missing is coffee in room and a hot tub! Girls also found pool too cold for their liking. Would absolutely stay here again and recommend to family and friends!
Stayed 1 night in Feb 2024
Response from Laura on Feb 18, 2024
Thank you for your review! We are glad to hear you enjoyed your stay!