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Reviews of Holiday Inn Express & Suites Duluth North - Miller Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Duluth North - Miller Hill, an IHG Hotel
4725 Market Street, Duluth, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 614 out of 805 reviews" "
Rating 8 - Good. 148 out of 805 reviews" "
Rating 6 - Okay. 22 out of 805 reviews" "
Rating 4 - Poor. 12 out of 805 reviews" "
Rating 2 - Terrible. 9 out of 805 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was neat and clean. It looked like it was newly built. Staff was very friendly and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in May 2024
Response from Katie, Assistant General Manager on May 27, 2024
Hi Dale! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything we can do to further improve, please don't hesitate to call the hotel directly!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, nice location lots of parking.
Stayed 2 nights in May 2024
Response from Katie, Assistant General Manager on May 27, 2024
Hi Sandy! Thank you for reviewing your recent stay with us! We hope you think of us during your next trip to Duluth!

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Anna F., GM on May 7, 2024
Hi, Kimberly! Thank you for taking the time to review your recent stay with us! We hope you will think of us again during your next visit to the area!

10/10 Excellent

Ronald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Anna F., GM on May 7, 2024
Hi, Ronald! Thank you for taking the time to review your recent stay! We truly appreciate your feedback. We hope to see you again soon!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Only suggestion is to make sure to run the fan in the room while sleeping otherwise you will hear the people above and next to you.
Stayed 1 night in Apr 2024
Response from Katie, Assistant General Manager on Apr 30, 2024
Hi, Stacy! Thank you for reviewing your recent stay with us! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was not a full hot breakfast and the lady working the evening of my check in had an attitude when I asked her for some plates
Stayed 1 night in Apr 2024
Response from Katie, Assistant General Manager on Apr 30, 2024
Hi, Samantha. Thank you for reviewing your recent stay with us and sincerely apologize we weren't able to exceed your expectations. If there is anything else we can do, please don't hesitate to reach out to the hotel directly!

10/10 Excellent

bryan

Liked: Cleanliness, property conditions & facilities
Staff great. (Tim). Room large, clean. All good. Would stay again.
Stayed 2 nights in Apr 2024
Response from Anna F., GM on Apr 11, 2024
Hi, Bryan! Thanks so much for your review! We truly appreciate your positive feedback. We hope to see you again soon!

10/10 Excellent

Rachel

Travelled with family and small children
Staff is friendly.
Stayed 1 night in Mar 2024
Response from Anna F., GM on Apr 11, 2024
Hi, Rachel! Thank you for taking the time to review your recent stay with us! We hope to see you again soon!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna F., GM on Apr 11, 2024
Hi, Raymond! Thank you for taking the time to review your recent stay with us! We hope you will think of us again during your next visit to the Duluth area!

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids lunch fed the pool.
Stayed 2 nights in Mar 2024
Response from Anna F., GM on Apr 11, 2024
Hi, Angela. Thank you for your review regarding your recent stay with us. If there's anything we can do to further improve, please don't hesitate to contact the hotel directly.

10/10 Excellent

John, Grayslake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anna F., GM on Apr 11, 2024
Hi, John! Thank you for taking the time to review your recent stay with us. We hope to see you again soon during your next visit to the Duluth area!

2/10 Terrible

Zoey

Stayed 2 nights in Mar 2024
Response from Anna F., GM on Apr 16, 2024
Hi, Zoey. Thank you for taking the time to review your recent stay with us. We sincerely apologize for failing to exceed your expectations. If you are able to provide more context about what went wrong, please let us know by contacting the hotel directly. Thank you!

10/10 Excellent

esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Comfortable bed, nice room, good coffee in the morning
Stayed 5 nights in Feb 2024
Response from Katie, Guest Services Manager on Mar 19, 2024
Hi Esther,Thank you for reviewing your recent stay with us! We appreciate your feedback, and if there is anything we can do to further improve please don't hesitate to contact the hotel directly!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big breakfast, broken hot tub
The hotel was very clean and updated. The 2 reasons we chose this hotel were because of the big breakfast and hot tub. Unfortunately the hot tub was broken and we would have chosen a less expensive hotel had we been made aware of this.
Stayed 3 nights in Feb 2024
Response from Katie, Guest Services Manager on Mar 19, 2024
Hi Michelle,Thank you for reviewing your recent stay with us. We appreciate your feedback and sincerely apologize that we were unable to meet your expectations. If there is anything we can do to further improve, please don't hesitate to contact the hotel directly!

10/10 Excellent

Brad

Stayed 1 night in Feb 2024
Response from Anna F., GM on Apr 11, 2024
Hi, Brad! Thank you for taking the time to review your recent stay with us! We hope to see you again soon!

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was very short due to late arrival and early flight the next morning, but was a nice spot and would go back again
Stayed 1 night in Feb 2024
Response from Katie, Guest Services Manager on Mar 19, 2024
Hello Byron!Thank you for reviewing your recent stay with us! We appreciate your feedback, and if there is anything we can do to further improve please don't hesitate to contact the hotel directly! We hope to see you again during your next visit to Duluth!

4/10 Poor

Craig

Travelled with family
We had wanted to stay at a place that had a hot tub and pool. We arrived to find out that the hot tub was down for repairs. When asked if there could be any discounts applied, the answer was no because i had booked through Expedia. We get to the room which was clean and looked nice. There was a loud buzzing type noise periodically throughout the night and next day. The 2nd night, there was a loud banging noise by the window, maybe outside? Was horrible, woke us up a couple of times. I doubt that my wife and i will be bach at this property.
Response from Katie, Guest Services Manager on Mar 19, 2024
Hi Craig,Thank you for reviewing your recent stay with us! We appreciate your feedback and apologize that we were unable to exceed your expectations. If there is anything we can do to further improve, please don't hesitate to contact the hotel directly!

4/10 Poor

Ashley

Terrible service by night staff
Stayed 1 night in Feb 2024
Response from Katie, Guest Services Manager on Mar 19, 2024
Hi Ashley,Thank you for reviewing your stay with us. We appreciate your feedback and apologize that we were unable to exceed your expectations. If there is anything we can do to further improve, please don't hesitate to contact the hotel directly.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and the hotel itself was very clean.
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 29, 2024
Hello, Elena!Thank you for reviewing your recent stay with us. We're glad you had a positive experience during your stay! We hope you think of us next time you visit the Duluth area!

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful property. Breakfast was amazing with plenty of hot and cold choices
Stayed 1 night in Jan 2024
Response from Katie D., Guest Services Manager on Jan 29, 2024
Hello, Marty!Thank you for reviewing your recent stay with us. We're glad you had a positive experience during your visit! If there is anything we can do to further improve, please don't hesitate to contact the hotel directly.

8/10 Good

Kenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie D., Guest Services Manager on Jan 29, 2024
Hello, Kenna!Thank you for reviewing your recent stay with us. We're glad you had a positive experience during your stay! We hope you think of us next time you visit the Duluth area!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Katie D., Guest Services Manager on Jan 29, 2024
Hello, Ashley!Thank you for reviewing your recent stay with us. We're glad you had a positive experience, and we hope you think of us next time you visit the Duluth area!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and Great pool and Hot Tub
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Tiana

Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 29, 2024
Hello, Tiana!Thank you for reviewing your recent stay with us. We're glad you had a positive experience, and we hope you think of us next time you visit the Duluth area!

10/10 Excellent

Kristine, GILBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property, everything was 5 plus stars
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get to.
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Kathy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. Great breakfast.
Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

8/10 Good

Kevin, Ranier

Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

ADAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT EXPERIENCE DON'T HESITATE IN BOOKING
GREAT IN EVERY WAY AND I'VE BEEN IN A LOT OF PLACES/HOTELS OVER THE YEARS. HIGHLY RECOMMEND!
Stayed 2 nights in Dec 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Lori, Brooklyn Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, and staff were wonderful.
Stayed 2 nights in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and clean room! 10/10
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Joseph F or Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, great breakfast!
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Kacey, Mapleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Great pool.
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean convenient and breakfast with fiber
Stayed 1 night in Nov 2023
Response from Katie D., Guest Services Manager on Jan 3, 2024
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and if there is anything else we can do to further improve, please don’t hesitate to contact the hotel directly!

10/10 Excellent

Betty

Stayed 1 night in Nov 2023
Response from Anna F., GM on Nov 15, 2023
Hi, Betty! Thank you for taking the time to review your recent stay with us! We hope to see you again soon during your next visit to the Duluth area! Take care!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
The beds are very comfy, the hide-a-bed not so much, but that’s usually the way it goes. The room was very clean, house keeping was very friendly, free breakfast during our stay. Nice hotel.
Stayed 2 nights in Oct 2023
Response from Anna F., GM on Nov 15, 2023
Hi, Denise! Thanks so much for taking the time to review your recent stay! If there is anything else we can do to further improve, please don't hesitate to reach out to the hotel directly! We hope you will think of us again during your next visit to the Duluth area. Take care!

10/10 Excellent

Cassie

Stayed 1 night in Oct 2023
Response from Anna F., GM on Nov 15, 2023
Hi, Cassie! Thanks so much for taking the time to review your recent stay with us! We hope you will think of us again during your next visit to the Duluth area! Take care!

8/10 Good

les and

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and located near shopping areas.
Stayed 1 night in Oct 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for reviewing your recent stay with us. If there is anything we can do to further improve, please don't hesitate to reach out to the hotel directly. We hope to see you again soon!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for reviewing your recent stay with us. We appreciate your feedback and hope to see you again soon during your next trip to Duluth!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! We appreciate you taking the time to give us feedback from your recent stay. We hope you'll think of us again during your next trip to the area!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for reviewing your recent stay, we appreciate your feedback. If there is anything else we can do to further improve, please don't hesitate to reach out to the hotel directly!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff upon checking in/out.
Stayed 1 night in Sep 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for reviewing your recent stay with us! We appreciate your feedback and hope you'll think of us during your next trip to Duluth!

8/10 Good

april

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello, thank you for your feedback from your recent stay! We look forward to the opportunity to accommodate you in the future!

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy’s
Stayed 1 night in Sep 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for reviewing your recent stay with us. We appreciate your feedback! If there is anything else we can do, please don't hesitate to reach out to the hotel directly.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff friendly. Great location-close to shopping and dining and major highway. Breakfast was good and rooms were large and comfortable
Stayed 2 nights in Sep 2023
Response from -Katie D., Guest Services Manager on Oct 11, 2023
Hello! Thank you for your feedback! Please don't hesitate to contact the hotel directly if there is anything else we can do to further improve. We hope you'll think of us during your next trip to Duluth!