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Reviews of Vacancéole - Résidence le Domaine du Lac

Vacancéole - Résidence le Domaine du Lac
925 route du Lac, Chateauneuf-sur-Isere, Drome

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 299 reviews" "
Rating 8 - Good. 143 out of 299 reviews" "
Rating 6 - Okay. 57 out of 299 reviews" "
Rating 4 - Poor. 17 out of 299 reviews" "
Rating 2 - Terrible. 6 out of 299 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Karina Andrea

Travelled with family
Disliked: Cleanliness, amenities
This is a budget environment place. We stayed for one brief night but were not impressed by the place. For ex. we had to make our own beds, and a bed sheet was torn/ripped, and we needed to clean up after ourselves to avoid a cleaning charge, which I didn't like on a vacation. Nice orchards around the area
Stayed 1 night in Jun 2023
Response from Dean on Jul 13, 2023
Dear There,We ar very sorry to here that you didn't enjoy your stay.As the matter of fact, all Vacanceole residences are working the same way as customers has to choose at the booking if they would like they're stay with linen done or not.We invite you to double check the packagings at the booking time for your next stay or to give us a call to be oriented.Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Luma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Great comfort place full of amenities. Children had a great time in the swimming pool. Nice outdoor place to chill out. Will definitely come again x
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alec, London

Liked: Cleanliness, room comfort
Apartment Hotel by a lake. I am sure in the summer
Nice clean and ideal for a one night stop off. Would be an ideal summer stop for family with children. Out of season lacks charm
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

John, UK

Liked: Cleanliness
Disliked: Staff & service
It's not really a hotel
This place is not really a hotel. It's more like a bungalow renting site. Expedia says that reception is closed between 12pm to 3pm, however when you call them they say until 4pm. You need to pre-book breakfast, dinner even snacks on the day before! You certainly need to shop in a supermarket before you stay there, if you are staying for a few days. Food is very average for French standards (I am not French, but I travel to France every month for work). The mattresses on the beds were awful. Not talking about too soft, or too hard. Just didn't feel like they were proper bed mattresses. Felt like some kind of foamy material, probably overused. The reception staff couldn't care less and were not friendly at all. First day we arrived within the closing time and they sat in reception ignoring us outside with the doors locked (they could see me waving at them...). I had to beg for them to begrudgingly open the door for my little boy who was desperate to use the toilet. After that they locked the door behind us and opened it again at 4:10pm to basically give us our keys, which took 10 minutes. No courtesy, no personal touch. The rooms were clean, the pool was nice. That's just about it.

8/10 Good

jason, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would recommend
stayed for a stopover en route to the south of france beds and bedding were of very high quality, helpful staff and plenty of activities on site.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average hotel
Overall decent place. We really were looking for an inexpensive overnight stop on our road trip to the south of France. We got in around 6pm and the hotel did not have our reservation, booked and paid through hotels.com the night before. With my bad French and the receptionist's English and my booking confirmation printout we worked it out. It took a few minutes but she got us a room and then asked me to pay and I convinced her that we'd paid already. Wifi in the lobby was broken. No wifi in the room. The site says wifi in public areas but then where you book on hotels.com and pick your room type, hotels.com shows the wifi icon and when you hi we over it, it says wifi in room. That is not true, I was hoping it was but expected with the hotel description that it was not. Room is a little apartment disconnected from the lobby portion of the hotel. There was an indoor pool near the lobby but didn't walk to use it later in the wintertime. Apartnent was nice and clean but very white walls and sanitary with not much to them. There was a pullout sofa which we'd expected for the kids. It seemed ok. It took a bit to figure out how to pull out the bed. We thought it was broken at first. We then had to hunt around for the sheets which were in the closet by the bed. Kids seemed comfortable enough on the pullout. Master bedroom was also plain and white but the bed was firm but comfortable. We didn't use the kitchenette. There is also a patio for use with nice weather. Our trip was for New Years so we didn't really use it but it looked nice. So overall it was a decent inexpensive stop for us. The breakfast seemed overpriced so we didn't do it. We packed some things ahead of time and continued on the road in the morning.

10/10 Excellent

natacha

Liked: Cleanliness, property conditions & facilities
Le seul point négatif le restaurant fermé pendant notre séjour
Stayed 4 nights in Aug 2023

8/10 Good

LUDOVIC

Stayed 1 night in Aug 2023

8/10 Good

Christophe

Stayed 1 night in Jul 2023
Response from Dean on Jul 17, 2023
Bonjour,Nous sommes heureux que votre séjour ce soit bien passé.Au plaisir de vous revoir.Cordialement

2/10 Terrible

ginette

Disliked: Cleanliness, room comfort
faire suivre
hospitalise refus de report de sejour inadmissible
Stayed 6 nights in Jun 2023
Response from Dean on Jul 13, 2023
Chère Madame,Nous sommes désolés pour ce désagrément.En cas de maladie ou d'hospitalisation, nous vous invitons à vous rapprocher de notre centrale de réservation en leur fournissant une attestation.Cordialement

10/10 Excellent

Alain

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Dean on Jul 13, 2023
Cher monsieur,Nous sommes ravis de constater que votre séjour chez nous vous a plus.Dans l'attente de vous recevoir à nouveau.Cordialement

8/10 Good

Valérie

Disliked: Cleanliness
Personnel très sympathique. Endroit sympa et une piscine. Mais hélas studio pas très propre et confortable, murs sales. Un peu, beaucoup de rénovation serait bien.
Stayed 1 night in May 2023
Response from Dean on Jul 13, 2023
Chère madame,Merci pour le compliment concernant notre personnel et notre endroit.Nous sommes néanmoins désolé que votre séjour ait été perturbé par l'état nos appartements, nous nous emploierons à palier à cela au plus vite et nous en excusons.Dans l'attente de vous recevoir à nouveau.Cordialement

10/10 Excellent

stéphanie

Liked: Cleanliness, room comfort
Séjour agréable
Stayed 3 nights in Apr 2023
Response from Domaine du lac on Apr 17, 2023
Merci de votre retour positif. a bientôt

2/10 Terrible

Nebojsa

Travelled with family and small children
Disliked: Cleanliness
Als wir um 23:00 Uhr ankamen, standen wir vor geschlossenem Tor. Das telefonieren und klingeln vor dem Tor brachte auch nichts. Eine Frechheit dass die Rezeption nur bis 19:00 Uhr besetzt ist. Nie wieder
Stayed 1 night in Oct 2022

8/10 Good

THERESE

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2022

4/10 Poor

Christiane

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
J'ai passé un séjour agréable J aurais aimé qu'il y ait un service restaurant 7j/7 DOMMAGE que le snacks ouvre qu à partir de 15heures C est un endroit calme, très agréable mais il faut être véhiculé DOMMAGE qu'il n y est pas un service de navette.
Stayed 4 nights in Jul 2022

4/10 Poor

adrien

Travelled with family
Disliked: Room comfort
Grosse déception pour la famille !
A l'arrivée, on nous annonce qu'il n'y a plus de draps doubles. Ok on se débrouille. On arrive dans le logement, climatisation en panne en pleine canicule avec un petit de 20 mois. Le canapé lit est arrivé au bout de sa vie, nuits compliquées. La vaisselle pour 4 très insuffisante. La bonde de la douche démontée. Et enfin la piscine. Je demande pour les jets d'eau pour les enfants je cite "elle est réparée mais nous n'avons pas la pièce" moi:"donc elle est en panne" l'accueil :"non, non, elle est réparée, on attend la pièce etc le covid l'Ukraine..." Je n'ai pas la même notion du mot "réparé". Un personnel délétère qui ne fait rien, sauf aller fumer . Points positifs : le calme et les très bonnes pizzas du snack. Je déconseille et je n'y retournerai pas.
Stayed 5 nights in Jul 2022

10/10 Excellent

Jack

Liked: Cleanliness, room comfort
Conforme à notre attente
Séjour calme et reposant. Heureusement que les logements sont équipés de la climatisation pour endurer la canicule du moment et grâce à la piscine également.
Stayed 7 nights in Jul 2022

4/10 Poor

Roseline

Stayed 1 night in Jun 2022

6/10 Okay

Benoit

Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Mala comunicación con el hotel
La estancia bien, pero tenía un problema con el horario y no me han facilitada la forma de hacer el check-in fuera del horario de recepción.
Stayed 1 night in Jun 2022

8/10 Good

Said

Stayed 1 night in Jun 2022

10/10 Excellent

thierry

Liked: Cleanliness, room comfort
Domaine bien conçu
Le bloc de maisons est bien pensé, terrasse personnelle, calme, entrée du complexe sécurisée par code. Le studio aurait besoin d’un rafraîchissement (lavabo a du mal à s’écouler dans la salle de bains, joints de carrelage très fatigués dans la salle de bains, rideau qui tient mal dans la grande pièce) Le chauffage fonctionne bien avec la Clim réversible.
Stayed 1 night in Dec 2021

8/10 Good

Valentine

Business traveller
Liked: Cleanliness
Maisonnette agréable et plutôt bien équipée par contre pas de restauration ni petit déjeuner
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Heureusement qu'il y a eu un petit feu d'artifice, cela a animé un peu le séjour.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
vieillissant
Nécessite des travaux. Le logement est trop vieillissant, à la limite de la propreté notamment la salle de bains
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
La propreté du logements salle de bain, toilettes,canapé taché
Stayed 1 night in Aug 2021

8/10 Good

catherine

Travelled with family
Disliked: Cleanliness
Dommage
Localisation agréable, très belle vue. Accueil symphatique. Le concept des petits appartements individuels avec terrasse très sympa, mais la propreté laisse à désirer (présence d'insectes, arraignées...). La propreté du linge de lit mis à disposition était très limite et l'odeur pas très agréable.
Stayed 1 night in Jul 2021

8/10 Good

Diego José

Travelled with family
Disliked: Cleanliness
Limpieza mejorable y en estos momentos necesaria.
El alojamiento no estaba del todo limpio, no se limpio bien. Y las instalaciones generales que lo rodean muy bonitas y cómodas para pasar buenos momentos. La página web es mejorable pues no representa lo bonitas que son las instalaciones y el entorno.
Stayed 1 night in Jul 2021

6/10 Okay

gardavaud

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

8/10 Good

miguel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
La Salle de douche n’est vraiment pas acceptable : Les joints sont moisis. Les toilettes sont également mal entretenues. La literie du canapé était très sale. Chambre 1444 Le personnel est lui très agréable.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passés un excellent week-end et au niveau de la réception et le petit déjeuner au top Un responsable tres agréable très professionnel a notre écoute merci encore
Stayed 1 night in Jul 2021

10/10 Excellent

Rémi

Liked: Cleanliness, room comfort
Une nuit de passage Accueil sympathique et souriant Petit déjeuner itou Rien à dire piscine extra
Stayed 1 night in Jun 2021

10/10 Excellent

DANIEL

Liked: Cleanliness, room comfort
très bien
Un séjour très court , arrivés après 18H30 la personne de l'accueil nous a tel pour nous préciser ou se trouvaient les clés et documents , très pro !!! endroit très calme !!
Stayed 1 night in Jun 2021

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness
Pas pour les très courts séjours
Je conseille Vacancéole - Résidence le Domaine du Lac pour des séjours moyen à long (possibilité de se faire à manger dans la kitchenette, terrasse agréable, piscine etc). Je ne conseille pas pour de très court séjours (1 ou 2 nuits) du type "hotel" car il n'y a pas la prestation d'un hotel : nous n'avons pu prendre une douche car il n'y avait que 2 échantillons de gel douche pour une réservation pour 4! Il faut faire et démonter les lits. etc
Stayed 1 night in May 2021

10/10 Excellent

BRUNO

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2021

6/10 Okay

Sébastien

Travelled with group
Stayed 1 night in May 2021

10/10 Excellent

Jean Charles

Business traveller
Liked: Cleanliness, room comfort
Très bon rapport qualité prix
Très bon rapport qualité prix
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
A Ameliorer
Déco un peu vieillote... la propreté de la salle de bain laisse à desirer. Dommage car le concept de ces résidences est plutôt sympa.
Stayed 12 nights in Oct 2020

8/10 Good

Louis C.

Liked: Cleanliness
Nous reviendrons
Bel emplacement , logements bien conçus , tout est bien.
Stayed 1 night in Oct 2020

6/10 Okay

Myriam

Business traveller
Disliked: Cleanliness
Stayed 5 nights in Oct 2020