Exterior

Reviews of Hilton Garden Inn Detroit Downtown

3 out of 5
Hilton Garden Inn Detroit Downtown
351 Gratiot Ave, Detroit, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1005 reviews" "
Rating 8 - Good. 266 out of 1005 reviews" "
Rating 6 - Okay. 123 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 73 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Gaylord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown and could walk to games or theater venues
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsey

Stayed 1 night in Mar 2024

10/10 Excellent

Hilaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay 2 nights it was perfect for me very convenient.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 18, 2024
Hello Hilaria,We are happy you had a wonderful stay. Thank you for taking the time to share your experience.

10/10 Excellent

Girard, Southgate

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Mar 18, 2024
Hello Girard,Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Cindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel, from the convenient location in regards to the Ford Field Stadium to the excellent service provided by the staff, Michael was patient in funding our reservation, as my name has changed since using my membership! There is a restaurant in the hotel with excellent food, which we really appreciated after spending the entire day at the Stadium for the State Wrestling Tournaments, which start early and end late! The breakfast buffet in the morning is also exceptional with a wide selection of items! It was very good as was again the exceptional service! This is definitely our favorite and we will be back next year!!!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you, Cindi, for your wonderful feedback. We always strive to give our customers the best experience possible. We truly look forward to having you back.

8/10 Good

Liana

Stayed 2 nights in Feb 2024

8/10 Good

Miluska

Stayed 1 night in Feb 2024

8/10 Good

Gaebrielle

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel to stay at
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Gaebrielle,Thank you so much for staying with us. We are happy to here that you enjoyed your stay.

2/10 Terrible

Abbey

Travelled with family
We booked a room for 4….a junior suite. The pullout couch had only a thin cover over metal coil springs. We asked for a topper which they didn’t bring and after 45mins we asked again. A cover equivalent to a sheet was delivered. My husband and son slept on the floor. The toilet ran very loudly on and off all night. The tv was broken. When I complained, the front desk woman was very rude and condescending. The manager was kind and polite and comped a breakfast which was equally disappointment.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hello Abbey,We truly apologize that you did not have the best experience with us as you should. We do hope you try us again and your stay is better and brighter.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay! We could not ask for a better location to Ford Field, I think 3 blocks. You can see the stadium from the front of the hotel. Every employee that we came in contact with was pleasant and helpful from the valet, front desk, to the breakfast attendant in the dining area. Our room the junior king suite was spacious, clean and comfortable. This is a nice hotel stay in a great location, we will definitely be back! If you are planning to go to a Detroit Lions game this is the way to go. You just need to make sure you are staying the night of the game, too for the parking. We parked Saturday when we arrived and grabbed our car upon checkout on Monday morning.
Stayed 2 nights in Jan 2024

8/10 Good

Jill

Stayed 1 night in Feb 2024

8/10 Good

Stephanie c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! Friendly and helpful!! The room was clean but the top dead bolt lock did not lock. Will definitely stay again, next time we are in Detroit.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Stephanie,We are glad to hear our team took great care of you during your stay. We look forward to seeing you again.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Jane,Thank you for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This location is Amazing! Two Blocks to Ford Field and Two Blocks to Greek Town.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you, Julie we are excited, to hear you had a wonderful time. We hope to have you back soon

2/10 Terrible

James

Stayed 1 night in Jan 2024

8/10 Good

Torranio

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Pam

Stayed 1 night in Dec 2023

10/10 Excellent

Bronwen

Stayed 1 night in Dec 2023

6/10 Okay

Cory

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nothing free
Would be nice to get a free breakfast and a drink for the price of this place.
Stayed 1 night in Dec 2023

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Basic with overpriced breakfast.
The hotel was clean but very basic. The $17 breakfast buffet is overpriced. A couple of cold meats, slimy scrambled eggs and some toast. Most hotel’s free breakfasts are better than this one.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Marc

Stayed 2 nights in Nov 2023

8/10 Good

Maggie

Travelled with group
Liked: Staff & service, property conditions & facilities
It was close to everything downtown Detroit
Stayed 1 night in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Ford Field and Comerica Park
Stayed 1 night in Nov 2023

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a joke. Our vehicle was broken into using the service from the hotel. We were not notified until we went to get our truck. Then took over an hour to talk with a manager. The hotel did not even seem to care, and the valet company just basically said this is normal. Very sad for a supposed better hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Larry on Nov 25, 2023
Thank you for being our valued guest here at the Hilton Garden Inn Downtown Detroit.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Larry on Nov 25, 2023
We thank you for taking the time to provide us with feedback and for being our valued guest.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was fantastic right in the heart of everything we wanted to do and plenty of restaurants to choose from. Feel very safe Detroit has done an exceptional job of reinventing downtown. Staff at hotel are very nice and helpful I will definitely be staying again for any concert or sporting event in the area
Stayed 2 nights in Nov 2023
Response from Larry on Nov 25, 2023
The team here at the Hilton Garden Inn downtown Detroit thanks you for being our valued guest. We look forward to welcoming your return.

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convince
Stayed 4 nights in Nov 2023
Response from Larry on Nov 25, 2023
Thank you for the feedback and for being our guest

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Extremely helpful and courteous staff, close to Ford Field, and many different dining options in the area.
Stayed 3 nights in Nov 2023
Response from Larry on Nov 25, 2023
We loved having you as our valued guest and look forward to your return.

8/10 Good

Rick

Stayed 1 night in Nov 2023
Response from Larry on Nov 25, 2023
Thank you for being our valued guest and for staying with us.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Larry on Nov 25, 2023
We thank you for the feedback and for being our guest.

10/10 Excellent

Rebeca

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Larry on Nov 25, 2023
Thank you for choosing the Hilton Garden Inn Downtown Detroit.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get the shades to work and maintenance was supposed to address and never came. Could not get the coffee pot to work. Staff members were very nice ..
Stayed 1 night in Oct 2023
Response from Larry on Nov 25, 2023
We are very sorry about any inconvenience. I will follow up with the team on your feedback. Thank you for it and for being our valued guest.

10/10 Excellent

JERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. seems cleaner and better and better staffed than a year ago.
Stayed 2 nights in Oct 2023
Response from Larry on Nov 25, 2023
We thank you for being our valued guest and we are glad to see you noticed an improvement. We look forward to welcoming your return.

6/10 Okay

Anthony

Travelled with partner
Property Location good, close to stadiums. Housekeeping Poor, we did not get any service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was good
Stayed 1 night in Oct 2023
Response from Larry on Nov 25, 2023
Thank you for the feedback on our valet team. We look forward to seeing you again soon at the Hilton Garden Inn Downtown Detroit.

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was wonderful! Very friendly and helpful. The parking for hotel guests was only by valet for $45, a bit of a surprise and frustrating. Other than that the hotel was clean, beds we’re comfortable, I would stay here again.
Stayed 1 night in Oct 2023
Response from Larry on Nov 25, 2023
Thank you for staying with us. I am truly sorry for any frustrations on the parking. We try to make sure every valued guest knows that the hotel is only able to offer valet parking and be clear on the cost. We do look forward to welcome you back.

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean property. Spacious suite. Friendly, helpful staff.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
The gym is way too small. The room was expensive but the location was good!
Stayed 1 night in Sep 2023
Response from Larry on Nov 25, 2023
I am happy to share that we will be getting a new gym in 2024 and it will be much larger. I am sorry for any inconvenience.

8/10 Good

Kasandra

Stayed 2 nights in Oct 2023
Response from Larry on Nov 25, 2023
We look forward to seeing you soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Tina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Larry on Nov 25, 2023
Thank you for staying with us.

10/10 Excellent

Wendy

Travelled with family
Liked: Amenities
Very easy check in and fantastic staff!!
Stayed 2 nights in Oct 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2023

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
9/30/22 - Room 802. Frig did not work, they had to replace, Coffee machine didn't work, they had to fix it. The window blind fell of the window when rolling up. THEY COULD NOT FIX IT. So had no privacy when dressing and undressing in the room and had large street signs blaring in our room all night. Paid $359 for the room and was told they would refund $100. I have called 4 times and Tori, who said she would do the refund was never available and no manager was on duty during those 4 calls. ????? Then I was told that I needed to call Expedia to ask for a refund and Expedia would start the process????
Stayed 1 night in Sep 2023
Response from Larry on Nov 25, 2023
I am very sorry to read and learn of your issues. I would be happy to help. Please give me a call.