Great position in centre of town. in probably the very best part. Room adequate but a hard bed making for our worst stay in 6 weeks in Italy. Breakfast quite good and housekeeping good. Like all other hotels, restaurants, cafes etc, I’m afraid the Italians come over as unfriendly. They have no interest in making themselves pleasant. At this particular hotel, a man whom I assume is the manager, as he processes checkouts seems the worst. (Other staff at this desk at other parts of the day are better. ) A corpse would seem more lively. A big improvement here would percolate down through his staff making for a more pleasurable workplace, happier customers and perhaps even some gratuities! Smiles dont cost much.