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Reviews of Sandman Hotel Cranbrook

2.5 out of 5
Sandman Hotel Cranbrook
405 Cranbrook Street, Cranbrook, BC

Reviews

7.2

Good

Rating 10 - Excellent. 132 out of 569 reviews" "
Rating 8 - Good. 208 out of 569 reviews" "
Rating 6 - Okay. 125 out of 569 reviews" "
Rating 4 - Poor. 64 out of 569 reviews" "
Rating 2 - Terrible. 40 out of 569 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Was mold in the bathroom . And the king bed room was tiny.
Stayed 1 night in May 2024

6/10 Okay

Robert, Calgary

Travelled with group
Disliked: Amenities
Booked last minute but checked in at 6pm. Nothing says great service like during peak hours a doorbell on the front desk that says ring for service. The hotel was overall fine, nothing remarkable but also nothing disastrous. Value was ok and it was nicer than the low end motels. Frankly I did expect more from a Sandman hotel but it would not stop me from booking again if the price was right.
Stayed 1 night in May 2024

6/10 Okay

Carolyn

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Sandman Hotel on May 20, 2024
Thank you for leaving us a rating, we appreciate it.

8/10 Good

Jaskaran

Liked: Cleanliness, staff & service
Outdated property but clean. Beds are worn out tiny bathrooms.
Stayed 1 night in May 2024
Response from Sandman Hotel on May 9, 2024
Thank you for your review, we appreciate your feedback.

8/10 Good

Barry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always pleasant and understanding, as I have a small dog
Stayed 1 night in Apr 2024
Response from Sandman Hotel on May 9, 2024
Thank you for your review, we always enjoy welcoming our small friends to stay as well. We are happy to hear you enjoyed your stay.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our itinerary changed and we needed 1 less night. We asked the front desk staff at check in about changing our reservation but because we booked with Expedia they told us we had to deal with them. We asked Expedia who said ask the hotel staff. We ended up paying for an extra night longer than we needed as a result since no one wanted to help. Our room heat was not working. The unit only blew cold air so it was cooler than we’d have liked. Overall the hotel was fine and clean and the staff were very friendly and generally helpful with the exception of the heat and early check out situation, they didn’t seem very interested in that.
Stayed 4 nights in May 2024
Response from Sandman Hotel on May 9, 2024
Thank you for letting us know of the difficulties you experienced during your stay in regards to early checkouts and brining this to our attention. Our sincere apologies.

8/10 Good

Sarah

Stayed 1 night in Apr 2024

2/10 Terrible

Eknoor

Stayed 1 night in Apr 2024
Response from Sandman Hotel on May 9, 2024
Thank you for your rating, we are sorry to see the low rating during your recent stay and would welcome additional feedback.

10/10 Excellent

Jerod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth. Very handy having Denny's attached to the hotel.
Stayed 2 nights in Apr 2024
Response from Sandman Hotel on Apr 11, 2024
Thank you for the wonderful review, we are pleased to hear you also enjoyed our on site restaurant during your stay.

8/10 Good

Ben

Stayed 1 night in Apr 2024
Response from Sandman Hotel on Apr 30, 2024
Thank you for the rating! It's appreciated, we hope to see you again.

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, very adequate for a one night stay. I did not use the pools but I did have a delicious breakfast at the attached Denny’s. The staff was very friendly at checkin and at check out.
Stayed 1 night in Apr 2024
Response from Sandman Hotel on Apr 11, 2024
Thank you for the nice review of the staff, we look forward to welcoming you back and a chance for you to use the pool on your next visit.

10/10 Excellent

Darlene

Stayed 1 night in Mar 2024
Response from Sandman Hotel on Apr 18, 2024
Thank you for the wonderful rating. We look forward to welcoming you back on a return visit.

4/10 Poor

Wendi

Disliked: Cleanliness, staff & service, property conditions & facilities
Certainly not clean, and the one person on staff during check-in left a lot to be desired. The customer service during check-in was fully absent.
Stayed 1 night in Mar 2024
Response from Sandman Hotel on Mar 17, 2024
I am so sorry that your experience was not up to our standards. We will address each issue with our Housekeeping staff and our Front Desk Staff. We hope you give us another chance to make your future stay a much better one.

8/10 Good

Sandra

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sandman Hotel on Mar 17, 2024
We're are glad you enjoyed your experience!

6/10 Okay

Leonard

Stayed 1 night in Feb 2024
Response from Sandman Hotel on Mar 7, 2024
Thank you for leaving us a rating. We look forward to welcoming you back in the future.

10/10 Excellent

Gordon J

Liked: Amenities
Excellent price, restaurant on site / open 24 hrs.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for the wonderful review. We appreciate your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

jeff

Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for taking the time to leave us a wonderful rating. We appreciate it and look forward to welcoming you back in the future.

8/10 Good

Colin

Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for your rating, we appreciate you taking the time. We look forward to welcoming you back in the future.

2/10 Terrible

Linnea

Stayed 1 night in Feb 2024
Response from Sandman Hotel on Feb 15, 2024
Thank you for your rating. We are sad to see that the rating was low and would like to hear more about your experience so we may improve our services in the future.

2/10 Terrible

garth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good at check in and we walk to a restaurant for dinner , and then back to our room , 9:30-10:00pm kids were running up and down hallways till late and a dog was barking, 5:30 am dog starts barking again it’s pretty sad when people don’t respect that others are in there to just plan ignorant
Stayed 1 night in Feb 2024
Response from Sandman Hotel on Feb 15, 2024
Thank you for your review, we are sorry to hear that your stay with us did not meet expectations, and the noise level was inappropriate. We offer our sincere apologies for any oversight on our part.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Mature hotel, clean and friendly
Stayed 4 nights in Jan 2024
Response from Sandman Hotel on Jan 26, 2024
Hello George, Thank you for the wonderful review. We are pleased to hear that you found our hotel to be clean and friendly. We look forward to a return visit.

2/10 Terrible

Patrick

Travelled with family
Disliked: Amenities, property conditions & facilities
They did not tell us at booking that the pool was out ot service...was the reason we chose it
Stayed 3 nights in Jan 2024
Response from Sandman Hotel on Jan 24, 2024
Thank you for your review. Our sincerest apologies that you did not get the opportunity to use our amenities. We unfortunately had to close the pool last minute due to chemical safety. We are working on getting this issue addressed as quickly as possible.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandman Hotel on Jan 20, 2024
Thank you so much for your positive rating! we're delighted to hear you enjoyed your stay. we look forward to welcoming you back in the future!.

2/10 Terrible

Bradley

Disliked: Property conditions & facilities
Ended up sick because the window where so old and draftey, the heater couldn’t keep the room warm, in -20 weather , do not recommend staying their , as it had the worlds smallest bathroom ,
Stayed 3 nights in Jan 2024
Response from Sandman Hotel on Jan 17, 2024
Thank you for your review, I apologize that the windows were drafty, and that the heater could not keep up during the cold snap. Thank you for letting us know so we may address the issues you experienced. Unfortunately, yes our washrooms are indeed very small. Our sincere apologies.

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Sandman Hotel on Jan 13, 2024
Thank you for your excellent review! We look forward to seeing you again

6/10 Okay

Kristie

Liked: Staff & service
Disliked: Cleanliness
Staff where nice and friendly and was close to restaurants
Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Thank you for your review, I am happy to hear our staff were nice and friendly and we are close to the restaurants. Please feel free to let us know how we could have improved to ensure an improved score on the next visit we appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
A bit weathered needs a makeover
Stayed 2 nights in Dec 2023
Response from Sandman Hotel on Dec 29, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 Okay

Steven

Stayed 1 night in Dec 2023
Response from Sandman Hotel on Dec 29, 2023
Thank you for your review. We appreciate your feedback, and would love to see you come back to give us a chance to make your next stay memorable!

8/10 Good

Fae

Stayed 1 night in Dec 2023
Response from Sandman Hotel on Dec 29, 2023
Thank you for your review! We look forward to seeing you next time!

8/10 Good

Heinz, Fairmont Hot Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay.
Stayed 1 night in Dec 2023
Response from Sandman Hotel on Dec 7, 2023
Thank you for your review, and the great 4 star rating. We look forward to welcoming you back in the future.

10/10 Excellent

Kersten

Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for the wonderful rating. We hope to see you again soon.

10/10 Excellent

Talwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you for your review, we appreciate the feedback, and look forward to welcoming you back in the future.

2/10 Terrible

Gavriil

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price we paid for the room, with taxes included *200 dollars , would at least be nice to have breakfast included! On top of that, the building inside looked like it will collapse any minute!! Quite disappointed , as pictures online made it look so "nice"..
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your review, I am sorry to hear that your stay with us did not meet expectations or that the offer of breakfast was not extended to you. My sincere apologies for the oversight. Thank you for brining the issues you experienced to my attention. So we may ensure a better stay in the future.

10/10 Excellent

shawn ericson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for the wonderful rating. We look forward to welcoming you back.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, amenities
Was a good clean stay
Stayed 1 night in Oct 2023
Response from Sandman Hotel on Oct 24, 2023
Thank you for your kind review. We look forward to seeing you next time!

8/10 Good

Brett

Stayed 3 nights in Oct 2023
Response from Sandman Hotel on Oct 24, 2023
Thank you for taking the time to give us a review. We look forward to seeing you again and hope we can offer you an excellent stay next time!

10/10 Excellent

Bonnie, Calgary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and well kept.
Stayed 1 night in Oct 2023
Response from Harry on Oct 22, 2023
Oh thank you bonnie, for reviewing us, and we hope to see you soon. Have a great day!

4/10 Poor

Mike

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Hotel was older, smaller rooms and bathrooms, staircase slants a lot plus no elevator so make sure to request a main floor room if you need any kind of accessibility accommodations. The bathroom tap leaked and the toilet did not always flush. Pool was closed, sounds like it has been for months with no intent to reopen, should be taken off the website as an amenity. We checked the website before booking and it was not clear that the pool was closed or we would have booked elsewhere, very disappointing for a week long family vacation. The room cleaning is set up by request only, but when you place the placard on your door you just get fresh towels, extra soaps and empty garbages. Can be challenging for a week long vacation with kids when trying to also keep floors clean and beds remade regularly. Also, the internet is intermittent and cuts out regularly. The staff seemed nice and friendly but we did get a snarky note left when we tried to have some dirty dishes cleared away without putting the cleaning request on the door.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for your review. Our sincere apologies for the experiences that did not meet expectations during your stay. We truly appreciate your feedback so we may improve our services going forward.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandman Hotel on Oct 4, 2023
Thank you for your review! We hope to see you again soon, and strive to meet or exceed your expectations!

4/10 Poor

Samuella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sandman Hotel on Oct 4, 2023
We are sorry to see that your stay was not up to our standards. Please give us another chance to make your next stay exceptional!

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Receptionist was very helpful and heled the 2 of us 70+ with our luggage
Stayed 1 night in Sep 2023
Response from Sandman Hotel on Oct 4, 2023
Thank you for your review! We are happy that our staff was helpful for you! It's always nice to hear that. Come back and see us and let us know what we can do next time to make your stay exceptional!

8/10 Good

Graeme

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for the review, it's greatly appreciated.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional cleanliness.
The hotel is dated,however it was exceptionally clean in all areas of the room. Front end staff were friendly and helpful in answering my questions. Thank you for a very nice stay.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you for the wonderful review, we are so pleased to hear that you had a very nice stay. We look forward to welcoming you back again.

2/10 Terrible

john

Disliked: Staff & service
They gave away my room
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you for your review, we are sorry to hear that we were unable to accommodate your reservation, due to some technical difficulties experienced during the online reservation process and availability thank you for bringing this to our attention so we may have the overbooking issue resolved. Our sincere apologies.

6/10 Okay

Kara-lee

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked with this property for the pool just to arrive and its closed for repair. No where before check-in was this info avalible. Went to have a bath and it was covered in hair. Everything else was lovely. Very disappointing and over priced with no pool. I will say we drove across the country and every tub had hair.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Thank you for your review, we are sorry to hear that some aspects of your stay were very disappointing, our sincere apologies for any oversight in the cleanliness of your tub and that there was no information available about our pool closure prior to your arrival.

10/10 Excellent

Tami

Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Thank you for your wonderful rating, we look forward to your next visit.

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Clientele were loud. Other than that, serviceable place to stay.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Thank you for your review. We are sorry to hear that the clientele were loud during your recent stay. We look forward to welcoming you back to enjoy a much quieter stay in the future.

10/10 Excellent

Dan

Stayed 1 night in Sep 2023
Response from Sandman Hotel on Oct 9, 2023
Thank you for your positive review

8/10 Good

Sheldon

Business traveller
Liked: Staff & service, property conditions & facilities
The front staff was nice , but the bathroom wasn’t the cleanest. And the train blowing past at 4:00 am was a surprise
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Thank you for the review, we are pleased to hear that the front desk staff were friendly, we apologize for the oversight in the cleanliness of your washroom thank you for brining this to our attention.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 7, 2023
Thank you for your rating, It's appreciated. We look forward to welcoming you back.