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Reviews of Comox Valley Inn & Suites

2.5 out of 5
Comox Valley Inn & Suites
1190 Cliffe Avenue, Courtenay, BC

Reviews

7.4

Good

Rating 10 - Excellent. 122 out of 498 reviews" "
Rating 8 - Good. 175 out of 498 reviews" "
Rating 6 - Okay. 136 out of 498 reviews" "
Rating 4 - Poor. 41 out of 498 reviews" "
Rating 2 - Terrible. 24 out of 498 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rod

Travelled with partner
Disliked: Property conditions & facilities
No shades in room. Light came in while trying to sleep
Stayed 1 night in May 2024

6/10 Okay

Roger

Liked: Property conditions & facilities
Disliked: Staff & service
It is in close proximity to shopping, dining etc ! What I didn’t like was the beds , they were very hard . I stayed 3 nights and my room wasn’t cleaned after the first night so I had to let them know at the front desk and the second night they only replaced the towels, no soap no coffee, no sugar no clean bed sheets ! Not sure if I will stay there again !
Stayed 3 nights in May 2024
Response from The Management Team on May 19, 2024
Thank you so much for your feedback

6/10 Okay

James B.

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is basic and aged
Stayed 1 night in Apr 2024
Response from The Management Team on Apr 10, 2024
Thank you for your feedback.

8/10 Good

Jennifer

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
A little dated but amazing staff from check into check out. Thank you again for the late check out I teally needed that and was very appreciated!
Stayed 1 night in Mar 2024
Response from The Management Team on Mar 31, 2024
I am glad we were able to do that for you. Thank you for choosing The Comox Valley Inn & Suites for your stay..

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was clean. Staff were great!
Stayed 1 night in Mar 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service
Manager at the desk was very friendly and accomodating to my wife and me. Checked us in with no problems. We wer unable to stay another night, as previously thought. He was very helpful in refunding the second night payment.
Stayed 1 night in Mar 2024
Response from The Management Team on Mar 24, 2024
Thank you for your feedback.

6/10 Okay

Dustin

Travelled with family
Liked: Staff & service
Super friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback.

8/10 Good

Anna, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service
Very casual and simple INN. But room is big and clean.
Stayed 3 nights in Feb 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback.

8/10 Good

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place for breakfast.
Stayed 1 night in Feb 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless ( cleaning ) Very helpful staff Very satisfied in all aspects
Stayed 2 nights in Feb 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback. Hope to see you again.

6/10 Okay

myfanwy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from The Management Team on Mar 24, 2024
Thank you so much for your feedback.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front end lady went out of her way to ensure we had a quiet evening and stay. Thank you so much.
Stayed 1 night in Dec 2023
Response from The Management Team on Jan 26, 2024
Thank you so much for your feedback. hope to see you again.

6/10 Okay

Beverley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Sleepless nights
Room was spotless. reception was gracious. The hen and hog cafe on site served great breakfasts. There was no complimentary breakfast. Two nights we experience loud parties, banging on the doors and the last night car alarms being set off. Sleep was minimal. Bedding needs to be upgraded to warmer duvet's and better pillows.
Stayed 3 nights in Dec 2023

10/10 Excellent

Renee, Nanoose Bay

Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Katie

Business traveller
Liked: Cleanliness
I mainly booked here for least access to an appointment and because they had a pool and Hot tub. Once I arrived there was a note saying the pool and hot tub was not available. When I told the staff that the reason I booked was for the pool, she just shrugged. Really disappointed as the would have booked else where if I had know there wasn’t a pool.
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Excellent!
Stayed 1 night in Oct 2023
Response from The Management Team on Nov 1, 2023
Thanks for staying with us

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a local and I liked how close it was to my work
Stayed 3 nights in Oct 2023
Response from The Management Team on Oct 27, 2023
Thank you so much for your feedback.

6/10 Okay

barbara

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No hot tub
We were a little disappointed that the hot tub wasn’t working.
Stayed 2 nights in Oct 2023
Response from The Management Team on Oct 27, 2023
Thank you for your feedback.

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Oct 2023
Response from The Management Team on Oct 21, 2023
Thanks for staying with us we appreciate your feedback

10/10 Excellent

Enrico

Stayed 2 nights in Sep 2023
Response from The Management Team on Oct 27, 2023
Thank you for your feedback.

8/10 Good

Jannette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the comfortable beds. Cleaning crew were great.
Stayed 3 nights in Sep 2023
Response from The Management Team on Sep 23, 2023
Thanks for staying with us!

10/10 Excellent

Deborah Jean

Stayed 3 nights in Sep 2023
Response from The Management Team on Oct 13, 2023
Thank you so much for your feedback.

6/10 Okay

Jody

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Management Team on Sep 24, 2023
Thanks for staying with us

8/10 Good

Debra

Stayed 4 nights in Sep 2023
Response from The Management Team on Oct 13, 2023
Thank you so much for your feedback.

8/10 Good

Ivy

Stayed 1 night in Sep 2023
Response from The Management Team on Oct 8, 2023
Thanks for staying with us

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Management Team on Sep 24, 2023
Thanks for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in Courtenay
Stayed 1 night in Sep 2023
Response from The Management Team on Sep 24, 2023
Thanks for staying with us

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Older hotel, but for the price it was clean and the front end lady was so friendly. I would stay again
Stayed 3 nights in Sep 2023
Response from The Management Team on Sep 16, 2023
Thank you for your feedback.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful. Decent value for money. Handy restaurant for breakfast/brunch
Stayed 1 night in Sep 2023
Response from The Management Team on Sep 16, 2023
Thank you for your feedback.

10/10 Excellent

MAURICE, POWELL RIVER

Stayed 1 night in Sep 2023
Response from The Management Team on Sep 16, 2023
Thank you so much for your feedback.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay, the room was perfect for what we needed it for and the bed was comfy.
Stayed 2 nights in Sep 2023
Response from The Management Team on Sep 11, 2023
Thanks for staying with us

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Room clean and beds comfortable.
Stayed 2 nights in Sep 2023
Response from The Management Team on Sep 17, 2023
Thanks for staying with us

6/10 Okay

Duane, Cochrane

Travelled with family, Travelled with group
Liked: Staff & service
The service was good. The rooms are very dated with noisy window air conditioning. There was garbage and an old mattress piled up in the parking lot near the garbage bins. No plugs in the bathroom and hair dryers were only available upon request.
Stayed 1 night in Sep 2023
Response from The Management Team on Sep 5, 2023
Thanks for staying with us

8/10 Good

Patrick

Liked: Amenities, property conditions & facilities
Very nice motel
Stayed 1 night in Aug 2023
Response from The Management Team on Sep 1, 2023
Thanks for staying with us! We are glad you enjoyed your stay

10/10 Excellent

Nadine

Stayed 1 night in Aug 2023
Response from The Management Team on Sep 24, 2023
Thanks for staying with us we are glad you enjoyed your stay

10/10 Excellent

Norma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Central location, reasonable rates, pet friendly, woman at reception warm and friendly and accommodating to personal needs.
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 27, 2023
Thanks for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 25, 2023
Thanks for staying with us

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel that is a short distance from a bunch of good restaurants and a lovely downtown. A very convenient place that has done a great job at keep the decor up to date and in quite good condition. It pretty much has all you need for a very good price.
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 25, 2023
Thanks for staying with us.

8/10 Good

Joycelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The outside of the hotel is not fancy but the upgrades done for our guests room was great! Thank you so much for your service!
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 19, 2023
Thank you for your feedback.

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Management Team on Aug 15, 2023
Thank you for your feedback.

6/10 Okay

Nathan

Travelled with family
Excellent staff. The motel itself is dated and the area is busy. Convenient spot to stopover and carry on
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 15, 2023
Thank you so much for your feedback.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service
Lovely welcome. Clean room. Big! Super convenient location.
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 14, 2023
Thank you for your feedback.

6/10 Okay

Laura E

Liked: Staff & service, property conditions & facilities
Overall our stay was good. The beds are really hard and the sheets are rough. The room itself was clean and lots of space. We stayed 2 nights so we didnt need cleaning service to we put the Do Not Disturb sign up, but this didn't stop them when we were out. The maid still came in but all she did was change the garbage and replace face clothes and hand towels, she didn't take any of the dirty towel or pool towels.
Stayed 2 nights in Aug 2023
Response from The Management Team on Aug 13, 2023
Thanks for staying with us

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Aug 2023
Response from Comox Valley Inn & Suites on Aug 9, 2023
Thank you for your comment. We appreciate your feedback.

10/10 Excellent

Debbie

Stayed 3 nights in Aug 2023
Response from The Management Team on Aug 29, 2023
Thanks for staying with us!

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Property is aging but still serviceable.
Stayed 1 night in Aug 2023
Response from Comox Valley Inn & Suites on Aug 9, 2023
Thank you for your comments. We appreciate your feedback.

4/10 Poor

Dennis

Disliked: Staff & service
Can’t be bothered. Very old and rundown. Waste of time commenting further.
Stayed 1 night in Jul 2023
Response from The Management Team on Aug 3, 2023
Thanks for staying with us

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went out of their way to make sure I was comfortable. Very lovely place to stay.
Stayed 9 nights in Jul 2023
Response from The Management Team on Jul 29, 2023
Thanks for staying with us

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
An older property but well taken care of. Very clean, great shower and ample parking. Check in was easy and efficient.
Stayed 1 night in Jul 2023
Response from The Management Team on Jul 22, 2023
Thanks for staying with us.