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Reviews of The Hotel Concord

3.5 out of 5
The Hotel Concord
11 S Main St, Concord, NH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 362 out of 427 reviews" "
Rating 8 - Good. 45 out of 427 reviews" "
Rating 6 - Okay. 12 out of 427 reviews" "
Rating 4 - Poor. 4 out of 427 reviews" "
Rating 2 - Terrible. 4 out of 427 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

karin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always! Comfortable beds, friendly staff, and a very clean. We love this hotel!
Stayed 1 night in May 2024
Response from Michele Gibeault, General Manager on May 8, 2024
Karin,Thank you for staying with us again. Please come back very soon to stay with us again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michele Gibeault, General Manager on May 6, 2024
Eric,Thank you for reviewing your stay with us. I am happy to hear you visit was enjoyable. Please come back very soon to stay with us again.

10/10 Excellent

ticijana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel in a heart of town. Great location, smartly furnished, large rooms, pleasant staff and easy parking. Fantastic place to stay when in Concord.
Stayed 1 night in Apr 2024
Response from Michele Gibeault, General Manager on Apr 29, 2024
Ticijana,Thank you for staying with us. We always happy to hear guests enjoyed their stay. Please come back very soon.

10/10 Excellent

OTMARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but our room was UNBELIEVABLE! Simply took our breath away... highly recommended a stay here! A
Stayed 1 night in Apr 2024
Response from Michele Gibeault, General Manager on Apr 26, 2024
OTMARA,Thank you for reviewing your stay with us. I am very happy to hear you enjoyed your stay. I hope you come back very soon to stay with us again.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really gorgeous up to date room with modern amenities. First rate at a very economical price
Stayed 1 night in Apr 2024
Response from Michele Gibeault, General Manager on Apr 10, 2024
Keith,Thank you for your review. Feedback received from our guests helps us continue to strive for the guest experience. Please come back and stay with us again very soon.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front staff and a clean, spacious room.
Stayed 1 night in Apr 2024
Response from Michele Gibeault, General Manager on Apr 9, 2024
Erin,I am happy to hear you enjoyed your stay. Please come back very soon and stay with us again.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michele Gibeault, General Manager on Apr 8, 2024
Marla,Thank you for reviewing your stay. We hope you come back very soon.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Michele Gibeault, General Manager on Apr 29, 2024
John, Thank you for reviewing your stay with us. Please come back very soon to stay with us again.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michele Gibeault, General Manager on Apr 25, 2024
Renee,Thank you for reviewing your stay with us. Please come back very soon and visit us again.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, staff extremely friendly
Stayed 1 night in Mar 2024
Response from Michele Gibeault, General Manager on Mar 22, 2024
Gail,I happy that you enjoyed your stay and were happy with our staff. We value guest reviews. Please come back very soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is exceptional and the staff is absolutely amazing - they went above and beyond to correct a booking error that I made! Highly recommended
Stayed 1 night in Mar 2024
Response from Michele Gibeault, General Manager on Mar 22, 2024
Jessica,Thank you for your kind words about the staff here at the hotel. Our number 1 goal is guest satisfaction. Please come back again very soon.

10/10 Excellent

Angela, Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so great! I called two days before check-in to see if we could check-in early and the front desk was so nice and personable. She had me call back the next day and remembered me which doesn’t seem like a big deal but goes a long way in customer service for me. Classy place. Great room with automatic darkening shades. Sliding barn type bathroom door. The room has slippers and robes for you. The parking garage behind the building is a little confusing but I’m kind of a ditz. Definitely more signage would help though. The restaurant next door steak and seafood is delicious with a great staff as well
Stayed 1 night in Mar 2024
Response from Michele Gibeault, General Manager on Mar 8, 2024
Angela,Thank you for your great review. We have an absolute terrific team at our hotel. Parking is a bit confusing for many so I do apologize for that. You will be a pro in parking the next time you come back. Thank you and hopefully we will see you again soon.

6/10 Okay

Xujie, Brighton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Toilet wasn’t flushing. After getting the maintenance on site to fix it, it still wasn’t fixed. We had to use our hand to get into the reservoir to manually flush all night.
Stayed 1 night in Feb 2024
Response from Michele Gibeault, General Manager on Feb 19, 2024
Xujie,I am sorry to hear about the flushing problems you had in the room. We pride ourselves on all of guests having a great experience when they stay with us. We definitely fell short with your stay. Please let me know the next time you stay with us and I will be happy to give you a complimentary upgrade for the problems that you had.

10/10 Excellent

Nnyaruko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is fantastic. Nice breakfast and complimentary. But the toilet in the room is pretty old, making a lot of noise.
Stayed 2 nights in Feb 2024
Response from Michele Gibeault, General Manager on Feb 19, 2024
Nnyaruko,We are happy to hear that you enjoyed your stay with us. Guest feedback is always appreciated. Please come back very soon

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning for a romantic getaway. Loved this hotel!
Stayed 1 night in Feb 2024
Response from Michele Gibeault, General Manager on Feb 19, 2024
Samantha,Thank you for taking the time to review your stay. We hope you come back very soon for your Romantic Getaway.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and convenient for walking to the CCOA. The service was topnotch and very helpful.
Stayed 1 night in Feb 2024
Response from Michele Gibeault, General Manager on Feb 16, 2024
Marian,Thank you for your great review of our hotel. We look forward to you coming back very soon to stay with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great design, comfortable.
Stayed 1 night in Feb 2024
Response from Michele Gibeault, General Manager on Feb 13, 2024
David,Thank you for reviewing your stay here. We value all feedback received from our guests. Please come back and stay with us again very soon.

10/10 Excellent

sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michele Gibeault, General Manager on Mar 22, 2024
Sang,Thank you for taking the time to review your stay. All feedback is appreciated. Please come back very soon.

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from Michele Gibeault, General Manager on Mar 22, 2024
Carol,Thank you for reviewing your stay with us. We value all guest feedback and look forward to you staying with us again.

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, five star quality and service including the O restaurant. The rooms are beautiful with thoughtful details and prime location in downtown Concord!
Stayed 1 night in Jan 2024
Response from Michele Gibeault, General Manager on Jan 18, 2024
Roxanne,Thank you for reviewing your stay with us. Please come back very soon and stay with us again.

8/10 Good

JENNIFER

Liked: Cleanliness, property conditions & facilities, room comfort
Not happy
We were expecting $20 towards food at O steak and seafood front desk said they weren’t giving them out Very disappointed
Stayed 1 night in Dec 2023
Response from Michele Gibeault, General Manager on Jan 3, 2024
Jennifer, Happy New Year! Unfortunately, the restaurant was not open during your stay. I hope the rest of your stay was enjoyable. Please come back very soon to stay with us again.

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Michele Gibeault, General Manager on Feb 7, 2024
Charles,Thank you for reviewing your stay with us. We look forward to you staying with us again very soon.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, pleasant staff, great walkable shopping & eating
Stayed 2 nights in Dec 2023
Response from Michele Gibeault, General Manager on Jan 18, 2024
Kelly,I am happy to hear you enjoyed your stay with us. I hope you come back to stay with us again very soon.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
I stayed here for a business trip. The room had a front row view of charming downtown Concord and was clean and spacious. Huge TV. The shower was terrific- lots of hot water and a wide, strong spray. There is steakhouse in the building with a large cocktail bar. Room service is available from the restaurant. No one would say that Concord is the most sophisticated or cosmopolitan city, but there are lots of good spots you can walk to from the hotel. Very enjoyable stay.
Stayed 2 nights in Dec 2023
Response from Michele Gibeault, General Manager on Dec 11, 2023
Brandon,We are pleased you enjoyed your stay and look forward to you coming back very soon.

10/10 Excellent

Seth

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michele Gibeault, General Manager on Dec 11, 2023
Seth,Thank you for the great rating on your stay with us. We look forward to seeing you here again very soon.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with large comfortable rooms, marble tiled bathrooms, and Keurigs with Starbucks pods for coffee in the room. Staff was super friendly and helpful. Walking distance to restaurants, theaters and shopping. Continental breakfast included with room rate. Free parking in adjacent garage on weekends.
Stayed 1 night in Dec 2023
Response from Michele Gibeault, General Manager on Dec 5, 2023
Holly,It sounds like you enjoyed your stay. We look forward to you coming back and staying with us again very soon.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very kind and professional. Expedia overbooked the room I wanted but they were able to accommodate me. I will not be booking with Expedia again, but instead with the hotels directly because I'd prefer communication over discounts. I most definitely will stay at Hotel Concord again. I felt very safe considering the location! Thank you!
Stayed 1 night in Dec 2023
Response from Michele Gibeault, General Manager on Dec 5, 2023
Erin,Thank you for taking the time to review your stay with us. I am sorry that you had difficulty with your selected room type. I was happy to upgrade you for the trouble. I look forward to you staying with us again.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was lovely - very clean and larger than expected. We will definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Michele Gibeault, General Manager on Nov 28, 2023
Amy,We are happy to here you enjoyed your stay. We look forward to you staying with us again very soon.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son stayed there after a show and said it was amazing!
Stayed 1 night in Nov 2023
Response from Michele Gibeault, General Manager on Nov 24, 2023
Maureen,Thank you for reviewing your sons stay with us. We hope your and/or your son come back very soon and stay with us again.

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, and ambiance will be returning
Stayed 1 night in Oct 2023
Response from Michele Gibeault, General Manager on Oct 27, 2023
IVAN,Thank you for reviewing your stay. Guest feedback is greatly appreciated. We are delighted to hear you will be back.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Spacious, clean, amazing robes to lounge around in. Validated parking. Great location for your visit to Concord. Definitely recommend.
Stayed 1 night in Oct 2023
Response from Michele Gibeault, General Manager on Oct 13, 2023
Jennifer,We are happy to hear you enjoyed your stay with us. We look forward to you coming back very soon to stay with us again.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Michele Gibeault, General Manager on Nov 2, 2023
James,Thank you for reviewing your stay with us. We value our guests feedback. Please come back very soon and stay with us again.

10/10 Excellent

Steven J.

Liked: Cleanliness, staff & service, property conditions & facilities
Room always amazing!
Stayed 1 night in Oct 2023
Response from Michele Gibeault, General Manager on Oct 27, 2023
Steven,Thank you for your great review. We look forward to you staying with us again very soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michele Gibeault, General Manager on Oct 7, 2023
Bryan,Thank you for reviewing your stay with us. Please come back very soon and visit us again.

10/10 Excellent

kristen

Stayed 1 night in Sep 2023
Response from Michele Gibeault, General Manager on Oct 13, 2023
Thank you for reviewing your stay with us. Please come back very soon and stay with us again.

8/10 Good

Mary Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning desk staff was somewhat chilly and would only speak when spoken to- no welcoming. The bathroom had a light burnt out and the cold water in the faucet had an issue- would not maintain full flow. The “feee” breakfast was meh. Options were limited and the coffee “machine” was underwhelming. For the price those options could be better. The room was beautiful and spacious. Housekeeping staff was friendly as was the afternoon desk staff. The location was great and parking on the weekend was easy. I would go back and recommend but there are a few things that could be improved- again, because of the price it is reasonable to expect more.
Stayed 2 nights in Sep 2023
Response from Michele Gibeault, General Manager on Sep 24, 2023
Marybeth,Thank you for reviewing your stay with us. I am happy to hear you would come back and stay with us again. The feedback received was good to hear and will be evaluated as we are always looking to improve our services at the hotel.

8/10 Good

Kimberly, Langdon

Stayed 1 night in Sep 2023
Response from Michele Gibeault, General Manager on Oct 12, 2023
Kimberly,Thank you for reviewing your stay with us. Please come back very soon.

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michele Gibeault, General Manager on Sep 21, 2023
James,Thank you for reviewing your stay here. We hope you enjoyed yourself and will come back soon.

10/10 Excellent

David

This is our favorite hotel in the Concord area. Very nice clean rooms and helpful staff
Stayed 1 night in Sep 2023
Response from Michele Gibeault, General Manager on Sep 10, 2023
David,Thank you for your kind words. We value the feedback we receive from our guests. Please come back and stay with us again very soon.

10/10 Excellent

Chenika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome amenities. Clean and well kept
Stayed 1 night in Aug 2023
Response from Michele Gibeault, General Manager on Sep 1, 2023
Chenika,Thank you for reviewing your stay. We look forward to you visiting us again very soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michele Gibeault, General Manager on Sep 1, 2023
Steven,We look forward to you staying with us again very soon. Thank you for reviewing our hotel. Have a great weekend.

10/10 Excellent

David G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alycia F. Sales & Operations Manager on Aug 21, 2023
Good afternoon David G,We are happy to hear you enjoyed your stay with us at The Hotel Concord! We hope to see you again the next time your travels bring you to the area.Thank youBest regards,

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
Beautiful hotel!
Stayed 1 night in Aug 2023
Response from Alycia F. Sales & Operations Manager on Aug 21, 2023
Good afternoon Briana,Thank you for taking the time to review your stay with us! We are delighted to hear you enjoyed your time at the hotel. We hope to see you again the next time your travels bring you to Concord!Best Regards,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised with this property. The downtown area is wonderful, lots of unique shops. The staff were very helpful and the check-in was very easy. I’m very happy I chose this hotel.
Stayed 1 night in Aug 2023
Response from Michele Gibeault, General Manager on Aug 16, 2023
Patricia,Thank you for sharing your review of your stay here with us. We are the hidden gem in Concord...steps away from anything you need. Please come back and stay with us again very soon.

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in downtown Concord. The staff was so helpful and kind. My room was immaculate, spacious, and extremely quiet. I would stay here in a heartbeat if I ever return to Concord again.
Stayed 1 night in Aug 2023
Response from Michele Gibeault, General Manager on Aug 16, 2023
Julianne,Thank you for reviewing your stay here with the hotel. We are very happy to hear that you were satisfied with the staff and your room. We hope you find yourself back in the Concord area and stay with us again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was free parking, the directions for how to get from the garage to the hotel were somewhat confusing. I'm glad the rain held-off because I ended-up outside each time!
Stayed 1 night in Aug 2023
Response from Michele Gibeault, General Manager on Aug 9, 2023
Amy,Thank you for reviewing your stay with us. We are working on some better signage for the parking garage. We apologize for the difficulty you had locating the hotel door off the garage. We hope you come back and stay with us again very soon.

10/10 Excellent

Carrie, Washington

Stayed 1 night in Jul 2023
Response from Michele Gibeault, General Manager on Aug 16, 2023
Carrie,Thank you for reviewing your stay with us. Please come back very soon and stay with us again.

10/10 Excellent

joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel, new, well secured, big rooms, clean, in the middle of Main Street with shops, cafes, restaurants all around.
Stayed 1 night in Jul 2023
Response from Michele Gibeault, General Manager on Jul 26, 2023
Joshua,We are happy to hear that you enjoyed your stay here at the hotel. Please come back very soon and stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Michele Gibeault, General Manager on Jul 25, 2023
Anonymous,Thank you for reviewing your stay. We value all feedback received from our guests. Please come back and stay with us again very soon.

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 1 night in Jul 2023
Response from Michele Gibeault, General Manager on Jul 22, 2023
Martin,We are happy to hear you enjoyed your stay with us. Thank you for reviewing your stay and please come back very soon to stay with us again.