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Reviews of Best Western Heritage Inn

2.5 out of 5
Best Western Heritage Inn
4600 Clayton Rd, Concord, CA

Reviews

7.4

Good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 91 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

6/10 Okay

Maybelle

Travelled with partner
The receptionist was on the phone while checking me in and i was not happy with it but other than that everything was ok.
Stayed 1 night in May 2024

4/10 Poor

James

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like they regularly house homeless people
Stayed 1 night in May 2024

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and honest people working here
Stayed 1 night in May 2024

2/10 Terrible

Erica

Stayed 1 night in May 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

10/10 Excellent

Rebekah, South Lake Tahoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

6/10 Okay

Lisa

Stayed 1 night in Apr 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a terrible experience. We weren’t expecting much but after an all-day flight in from Michigan, we were expecting some level of comfort. The comforter had stains all over it and they didn’t have another to give us. The fire alarm went off four times during our stay, once at 12:30 am! We didn’t have hot water any time in the am so if you wanted to shower, you had to at night, which was very inconvenient. We will NEVER stay here again.
Stayed 4 nights in Apr 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed there 4 or 5 years ago and had a good experience. Since then, the motel is in need of maintenance and a makeover. We will seek other accommodations in the future.
Stayed 1 night in Apr 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

2/10 Terrible

Kate

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in I was given a parking pass. I thought that was odd but also thought it was good as I assumed there would be someone checking the parking the lot. There were a few cars near my room that did not have a parking pass. There were people just sitting in their car, looked like they were hanging out. Thr people next to my room were loud and partied until midnight, or maybe I final fell asleep and didn’t notice. Though I was woken up at midnight, twice, due to a very loud alarm going off in my room. It was an emergency alarm. It scared me so much. It finally went off. About 15 minutes later it went off again. I called the front desk and the man apologized and said they were trying to fix the malfunction. At about 5:00am the people next to me stated to party again. The things they spoke of were extremely violent and I became so terrified. Paralyzed with fear and wanting to leave but didn’t want to be seen by the ones who were smoking outside. I called the front desk and they did not answer. I called Best Western from the website. A nice woman was compassionate and contacted the hotel I was at. She said they would come check on me. I also requested a refund. She said I would have to call Expedia for a refund.Expedia got a hold of best western and they were only able to refund the next night I had booked.Not the horrible and terrifying night I had just had there. The cops and an ambulance came to take some of the ppl away. As soon as it was quiet outside my room I left
Stayed 2 nights in Mar 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

10/10 Excellent

Ant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service! Clean and smell very good!
Stayed 1 night in Apr 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

6/10 Okay

Briana

Stayed 3 nights in Mar 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

8/10 Good

faroukh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location as we were visiting friends in nearby Walnut Creek
Stayed 3 nights in Mar 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

8/10 Good

Maybelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not far from home
Stayed 1 night in Mar 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

10/10 Excellent

Miriam

Travelled with family
Maybe an elevator for those with large and heavy luggages just like me who had 2 large luggages and using only stairs…otherwise the rest are all good…
Stayed 6 nights in Mar 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice property, very basic but we loved it. It's quite with some fast food options around. The staff at the lobby and the cleaning service were friendly and nice. Quiet, quiet , quiet was a great benefit.
Stayed 4 nights in Mar 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

4/10 Poor

raymond

Disliked: Property conditions & facilities
Curtain wasn’t closed.
Stayed 1 night in Mar 2024
Response from BWHI TEAM on May 6, 2024
I'm sorry to see that you had a bad experience with us. I hope the next one is better and we hope to see you once again. Thank you.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for $$$
Stayed 1 night in Mar 2024

6/10 Okay

Peter, Concord

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Maybelle

Travelled with partner
Liked: Cleanliness, staff & service
The only problem I entounter was the sink faucet was broken, it kept coming off but other then that its ok.
Stayed 1 night in Feb 2024

10/10 Excellent

Jahayra

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for $$
Large room. Good bed but squeaky. Breakfast was outstanding.
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Stayed 1 night in Feb 2024
Response from BWHI TEAM on May 6, 2024
We are glad that you enjoyed your stay with us and hope we will see you again. I hope you have a great day and take care.

10/10 Excellent

NT

Travelled with partner
Liked: Amenities
Great location- staff is great!!!!
Stayed 1 night in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

8/10 Good

Maxine

Travelled with family
Liked: Staff & service
Good breakfast. Shampoo was out.
Stayed 2 nights in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

8/10 Good

NT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My family and out of town guest always stay here. Great breakfast too.
Stayed 1 night in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This was a great stay. Thank you to all the staff who are very friendly and the great housekeeping.
Stayed 1 night in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and clean room but can hear next door people talking.
Stayed 1 night in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Charles, SAN Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, similar size to a suite, very comfortable.
Stayed 1 night in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Oscar m

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

frank

Stayed 3 nights in Jan 2024
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
My stay was cut short, because the hotel lost power, I couldn’t bathe , nor did I get any sleep.
Stayed 1 night in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
I'm sorry you had to experience that. Since the hotel lost power, unfortunately that was not in the hands of the hotel. But we will look into the situation. Thank you and have a great day.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

8/10 Good

Brent

Liked: Staff & service
The rooms are dated and in need of refresh
Stayed 4 nights in Dec 2023
Response from BWHI TEAM on Feb 6, 2024
Thank you for giving us a great review. I hope you had a great stay and we look forward for your next stay with us.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great the breakfast was awesome
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from MH on Dec 1, 2023
Thank you for giving us a great review. We always look forward for your next stay with us.

6/10 Okay

Alexander

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The first room we got smelled heavily like weed and the shower and toilet didnt work. When i asked a new room for those reasons, the person at the front drst argued with me how I wasnt pulling hard enough on the shower. (I am a healthy 32 yr male, i can pull hard) we finally got a new room which was ok except that there was a large crack of visible light coming under the door as it wasnt sealed. The entire facility had a worn out, not taken care of feel.
Stayed 2 nights in Nov 2023
Response from M on Dec 1, 2023
I apologize you have to experience that. We will look into the situation. We look forward for your next stay with us.

4/10 Poor

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Better than last year... However, the first room we were given had condom wrappers, dead spiders and other debris in the room. The bed cover was stained and the toilet was very loose. The replacement room was better, but we still found a car remote in the bed sheets? The general manager and cleaning staff should be fired. We expect better from a Best Western, especially in this area..
Stayed 3 nights in Nov 2023
Response from M on Dec 1, 2023
I apologize you have to experience that. We will look into the situation. We look forward for your next stay with us.

4/10 Poor

Michele W.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facilities are old and outdated. The breakfast area is small. Felt a little unsafe for a female traveler.
Stayed 1 night in Nov 2023
Response from BWHI Team on Nov 26, 2023
We will look into the situation. Have a great day.

8/10 Good

Carl

Liked: Cleanliness, staff & service
No tv conyrol
Stayed 2 nights in Nov 2023
Response from BWHI Team on Nov 26, 2023
We will look into the situation. Have a great day.

2/10 Terrible

Valentina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very bad hotel not 3 stars at all.
Stayed 2 nights in Nov 2023
Response from MH on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We're sorry you were unhappy, we will work hard to fix the issue you exprienced. Thank you for letting us know.

2/10 Terrible

Tess

Travelled with family
The guests next door have kids. The parents let the kids ran around like they are at the park, very noisy, inconsiderate
Stayed 1 night in Nov 2023
Response from BWHI Team on Nov 12, 2023
I apologize you have to experience that. We will look into the situation. We look forward for your next stay with us.

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from BWHI Team on Nov 12, 2023
We apologize what you have experienced to give us the rating. I hope we will be better next time. We look forward for your next stay.

6/10 Okay

BEN, WAIMANALO

Liked: Staff & service
Disliked: Property conditions & facilities
Assigned room that looked like had kitchen but cabinets pounded shut. Why didnt property just remove kitchen? Shower hot/cold faucets did not work. We had either scalding hot water or freezing cold water. We wasted so much water trying to adjust faucet so we could bathe.
Stayed 2 nights in Nov 2023
Response from BWHI Team on Nov 10, 2023
I'm sorry that happened to you, we will look into the situation. We look forward for your next stay with us. I hope it will be better next time.