Exterior

Reviews of Tru By Hilton Columbia Greystone

2.5 out of 5
Tru By Hilton Columbia Greystone
185 Stoneridge Drive, Columbia, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 789 reviews" "
Rating 8 - Good. 154 out of 789 reviews" "
Rating 6 - Okay. 60 out of 789 reviews" "
Rating 4 - Poor. 23 out of 789 reviews" "
Rating 2 - Terrible. 21 out of 789 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was comfortable and reasonable
Stayed 1 night in May 2024

6/10 Okay

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel alone for work regularly. I need a place to sleep and shower, but don't need a lot of space otherwise. I liked the compact room, and it was a very convenient location. My only complaint, and it feels petty to say this, is that the desk was right up against the air conditioner, and I was freezing while I worked. If I turned it warmer, the room got too warm. And the chair was weird. I felt like I was falling every time I moved.
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lexus, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Allan on May 8, 2024
Thank you, Lexus, for taking the time to leave us a perfect rating on Expedia!We're delighted to hear that you had such a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Ann, Fairbanks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Allan on May 8, 2024
Dear Ann,Thank you so much for your outstanding review on Expedia!We're thrilled to know that you had a fantastic experience during your stay with us. Our team works hard to ensure all guests feel welcomed and comfortable, so it's wonderful to hear that you enjoyed your time here.Should you ever find yourself in the area again, we would be honored to host you once more. Until then, safe travels and best wishes from all of us here at Tru by Hilton Columbia - Greystone!

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, enjoyed my stay
Stayed 1 night in Feb 2024
Response from Allan on May 8, 2024
Dear Zachary,Thank you for taking the time to leave us such a positive review on Expedia!We're delighted to hear that you had a wonderful stay with us and that everything met your expectations. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad we could deliver that for you.If your travels bring you back to the area, we would love to welcome you again for another enjoyable stay. Until then, take care and safe travels!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place, and nice employees!
Stayed 1 night in Apr 2024
Response from Allan on Apr 29, 2024
Dear Jennifer,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay and found our hotel to be clean and pleasant.Our team takes great pride in providing exceptional service to our guests, and we are thrilled to hear that you found our employees to be friendly and accommodating. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable.We appreciate your kind words and recommendation. Should your travels bring you back to the area, we would be delighted to welcome you back for another fantastic stay.

10/10 Excellent

Rafaella

Stayed 1 night in Apr 2024
Response from Allan on Apr 29, 2024
Dear Rafaella,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that everything met your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found our accommodations comfortable and our service satisfactory. We strive to create a welcoming and enjoyable environment for all our guests, and it's rewarding to receive such positive feedback.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet area
Stayed 1 night in Apr 2024
Response from Allan on Apr 29, 2024
Dear James,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the peaceful atmosphere of our hotel. Providing a tranquil environment for our guests to relax and unwind is always our priority, and we're pleased that you found the area to be nice and quiet.Your satisfaction is important to us, and we appreciate your positive review. If you have any further comments or if there's anything else we can do to enhance your experience in the future, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another enjoyable stay whenever your travels bring you back to our area.

10/10 Excellent

Tresia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay great service as well as building being very quite and comfortable
Stayed 1 night in Apr 2024
Response from Allan on Apr 29, 2024
Dear Tresia,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our service exceeded your expectations. Providing a quiet and comfortable environment for our guests is always our goal, and we're delighted that we could meet this for you.Your kind words mean a lot to us, and we truly appreciate your feedback. It motivates us to continue delivering exceptional service to all our guests. If you ever find yourself in the area again, we'd be honored to welcome you back for another great stay.If there's anything else we can assist you with or if you have any special requests for your next visit, please feel free to let us know.

8/10 Good

Nichole

Business traveller
Liked: Staff & service, amenities
The property itself is fine… however a little more effort is needed in the cleanliness of common areas and extra care in rooms
Stayed 1 night in Apr 2024
Response from Allan on Apr 29, 2024
Dear Nichole,Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that you found our property satisfactory overall. However, we sincerely apologize for any shortcomings you experienced regarding the cleanliness of our common areas and rooms.Maintaining high cleanliness standards is a top priority for us, and we regret if we fell short of your expectations in this regard. Rest assured, we have addressed your concerns with our housekeeping team to ensure that appropriate measures are taken to improve the cleanliness of both our common areas and guest rooms.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your constructive criticism. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to contact us directly.

4/10 Poor

Mary

Stayed 2 nights in Apr 2024
Response from Allan on Apr 22, 2024
Thank you for your review, Mary. We're sorry to hear that your experience with us fell short of your expectations. Your feedback is important to us, and we will use it to identify areas for improvement. If there are specific issues you encountered during your stay that you would like to discuss further, please don't hesitate to reach out to us. We hope to have the opportunity to make it right and to welcome you back for a more enjoyable experience in the future.

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good but would like another chair. There's plenty room for extra. Would also like coffer pot in room.
Stayed 1 night in Apr 2024
Response from Allan on Apr 16, 2024
Thank you for sharing your experience with us, Carolyn. We're glad to hear that you found your stay to be very good overall.We appreciate your feedback regarding the need for an additional chair and a coffee pot in your room. Providing comfortable accommodations and amenities is important to us, and we'll take your suggestions into consideration to enhance the experience for our guests in the future.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If there's anything else we can do to accommodate your needs next time, please don't hesitate to let us know.

10/10 Excellent

Chris

Stayed 4 nights in Mar 2024
Response from Allan on Apr 29, 2024
Dear Chris,Thank you for choosing to stay with us and for taking the time to share your positive feedback! We are delighted to hear that you had an excellent experience during your recent visit.Your satisfaction is our utmost priority, and we are thrilled to know that you enjoyed your time with us. Providing exceptional service and ensuring our guests have a comfortable stay are always our main goals, and we are glad to hear that we met your expectations.We truly appreciate your kind words and recommendation. Should your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night to go to a show in the city. Everything was very nice. Easy trip. I would stay here again.
Stayed 1 night in Mar 2024
Response from Allan on Apr 16, 2024
Thank you, Kerri, for choosing to stay with us for your trip to the city! We're delighted to hear that everything met your expectations and that you found your stay to be very nice and convenient.It's wonderful to know that your visit was enjoyable and hassle-free, especially for a quick trip to see a show at one of the wonderful nearby venues. We're grateful for your positive feedback and thrilled to hear that you would choose to stay with us again in the future.Should your plans bring you back to the area, we would be honored to welcome you for another great experience. If there's anything specific you loved about your stay or anything we can improve upon, please feel free to share. We're here to ensure your next stay is just as enjoyable!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room nice breakfast
Stayed 1 night in Mar 2024
Response from Allan on Apr 8, 2024
Dear Bill,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay and found our rooms clean and our breakfast to your liking.Maintaining a clean and comfortable environment for our guests is always a top priority, and we are delighted that we could meet your expectations in this regard. Our team works hard to ensure that every guest has a pleasant experience, and we are glad to see that reflected in your feedback.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience next time, please do not hesitate to let us know.

10/10 Excellent

Nar

Liked: Cleanliness, staff & service, property conditions & facilities
I saw some people walking around my car around 10:00 pm
Stayed 1 night in Apr 2024
Response from Allan on Apr 8, 2024
Dear Nar,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive rating.Regarding the observation you mentioned about people walking around your car around 10:00 PM, please rest assured that the safety and security of our guests and their belongings are of utmost importance to us. We regularly monitor our premises to ensure the safety of our guests and their vehicles. If you ever notice any suspicious activity or have concerns about security during your stay, please don't hesitate to inform our front desk staff immediately so that we can address the situation promptly.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.

6/10 Okay

Elissa

Liked: Staff & service, property conditions & facilities
Very nice people! Breakfast options wonderful!
Stayed 2 nights in Apr 2024
Response from Allan on Apr 8, 2024
Dear Elissa,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our team to be very nice and that you enjoyed our breakfast options.Your kind words mean a lot to us, and we're thrilled to know that our efforts to provide a pleasant experience were appreciated. We strive to offer a variety of breakfast choices to cater to different preferences, and we're glad to hear that you found them wonderful.We value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything further we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
I reserved a king size bed and they gave me a 2 Queen beds instead.
Stayed 1 night in Mar 2024
Response from Allan on Apr 2, 2024
Dear Gerald,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding your room allocation during your recent stay. Ensuring that our guests receive their preferred room types is essential to us, and we regret any disappointment caused by the oversight in assigning you two queen beds instead of a king-size bed.We understand the importance of a comfortable and restful stay, and we apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure that such incidents are avoided in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot to stay overnight when visiting the zoo.
Stayed 1 night in Mar 2024
Response from Allan on Apr 2, 2024
Dear Nicole,Thank you for choosing to stay with us during your visit to the zoo and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be a convenient spot for your overnight stay.Ensuring our guests have a comfortable and convenient experience is our top priority, and we're pleased to know that our location met your needs. Your comments are valuable to us as they help us understand what our guests appreciate about their stay.Should your travels bring you back to the area, we would be honored to welcome you again for another pleasant stay. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Allan on Apr 2, 2024
Dear John,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and we're delighted to know that we met your expectations. Your positive feedback motivates us to continue delivering exceptional service to all our guests.If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allan on Mar 26, 2024
Thank you, Ruby, for your fantastic 5-star rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allan on Mar 26, 2024
Thank you, Franklin, for your positive review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Anna, Stockbeidge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 5 nights in Mar 2024
Response from Allan on Mar 18, 2024
Thank you, Anna, for your 5-star review! We're thrilled to hear that you had an amazing stay with us. If you ever find yourself in the area again, we would be delighted to welcome you back for another wonderful experience.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024
Response from Allan on Mar 18, 2024
Thank you, Beverly, for your 5-star review! We're delighted to hear that you had a great time during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to usc. Clean and quiet.
Stayed 2 nights in Mar 2024
Response from Allan on Mar 18, 2024
Thank you, Tim, for your excellent review! We're glad to hear that you found our location convenient for accessing USC and that you appreciated the cleanliness and quietness of our hotel. We hope to welcome you back again for another pleasant stay whenever you're in the area!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Allan on Mar 18, 2024
Thank you, John, for your fantastic rating! We're delighted to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allan on Mar 18, 2024
Thank you, Joey, for your 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon for another great stay!

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allan on Mar 8, 2024
Dear Joseph,Thank you for choosing to stay with us at Tru by Hilton Columbia Greystone and for sharing your feedback.We're glad to hear that you had a positive experience overall during your stay. If there are any areas where you feel we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is invaluable to us as we continually strive to enhance the experience of our guests.We appreciate your patronage and hope to welcome you back for an even better stay in the future.

4/10 Poor

Nicole

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
The desk attendant was very scattered and overwhelmed.
Stayed 1 night in Feb 2024
Response from Allan on Feb 26, 2024
Dear Nicole,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our desk attendant did not meet your expectations. Providing attentive and efficient service is important to us, and we apologize for any inconvenience caused. Rest assured, we will address this issue with our team to ensure that we provide a more seamless experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice but not in a very good part of town.
Stayed 2 nights in Feb 2024
Response from Allan on Feb 23, 2024
Thank you for sharing your feedback, Lisa. We're glad to hear that you found our hotel to be nice. If you have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another stay in the future.

10/10 Excellent

sara

Stayed 1 night in Feb 2024
Response from Allan on Mar 21, 2024
Dear Sara,Thank you so much for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us. Providing excellent service and creating memorable moments for our guests are our top priorities, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

6/10 Okay

Debbie

Stayed 2 nights in Feb 2024
Response from Allan on Mar 21, 2024
Dear Debbie,Thank you for sharing your feedback with us. I'm sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay to help us improve.If you have any further comments or concerns, please feel free to reach out. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Cindy

Travelled with partner
Excellent overnight stay.
Stayed 1 night in Feb 2024
Response from Allan on Feb 19, 2024
Thank you, Cindy, for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allan on Feb 19, 2024
Thank you, Donna, for your outstanding rating! We're delighted to hear that you had a great experience with us. If you ever find yourself in need of another wonderful stay, don't hesitate to reach out. We can't wait to welcome you back!

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice newish hotel, with a community area in the lobby (free pool table, 24/7 coffee/tea, comfortable seating). Breakfast was very basic. Not enough food out (ran out of sausage patties at 7am with almost no one in the room). Pancakes were meh. Great to have instant food options for people to purchase in the lobby, but there are only very unhealthy choices. Room was VERY small (except bathroom which was huge!). Bed was comfy. Fan on HVAC could not be turned off unless it was unplugged (then no heat on a Feb night). Blind on window was out of the track and we had to fight with it to get it to move up or down. NO coffee pot or microwave in the room (shared microwave and coffee in the lobby, which is not convenient). The woman who checked us in was behaving very strangely. Talking loudly, shouting at elderly guests who checked in saying "Happy ... Happy ... Happy". On her personal phone, talking so everyone could here. "Dancing" in the lobby area. She was efficient and attended to guests but ... very bizarre behavior indeed. On balance, we were disappointed and would not stay at this hotel again.
Stayed 1 night in Feb 2024
Response from Allan on Feb 16, 2024
Dear Paula,Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you appreciated our hotel's amenities, including the community area in the lobby.We apologize for the shortcomings you experienced during breakfast. Your feedback regarding the quality of the pancakes and the limited healthy food options in the lobby is duly noted, and we will review our offerings to ensure a more satisfying experience for our guests.Regarding the room size, we understand your concerns and will take them into consideration for future improvements. We apologize for the inconvenience caused by the HVAC fan and the malfunctioning blind on the window. Rest assured, our maintenance team will address these issues promptly to ensure they are resolved.We also apologize for any discomfort caused by the enthusiasm of the staff member who checked you in. At Tru we strive to be our authentic selves and provide TRUly great service. Personal cell phone use is not reflective of our standards of professionalism, however, and we will address it internally to prevent similar incidents from occurring in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay.

10/10 Excellent

Roxanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property!
Great stay, will be back!
Stayed 2 nights in Feb 2024
Response from Allan on Feb 12, 2024
Good morning, Roxanne!Thank you so much for your fantastic review and perfect rating! We're thrilled to hear that you had a great stay with us and that you enjoyed our property. Your satisfaction is our top priority, and we're delighted to know that we exceeded your expectations. We can't wait to welcome you back for another wonderful experience in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Allan on Feb 5, 2024
Dear Sandra,Thank you for choosing to stay with us and for taking the time to share your fantastic 10/10 rating on Hotels.com! We are thrilled to learn that you had a wonderful experience during your visit.Our team strives to provide exceptional service and create memorable stays for our guests, and we're delighted to hear that we met your expectations. If there's anything specific you loved about your stay or any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any future plans to visit, don't hesitate to reach out. Safe travels!

2/10 Terrible

Paul

Stayed 2 nights in Feb 2024
Response from Allan on Feb 6, 2024
I sincerely apologize that your experience didn't meet expectations, Paul. If you have any specific feedback you'd like to share, please feel free to let me know so we can address any concerns you may have.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Allan on Feb 5, 2024
Dear Mary,Thank you for taking the time to share your perfect rating following your recent stay with us! We're thrilled to hear that you had a fantastic experience.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. If there's anything specific you loved about your stay or any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Breakfast was fresh with good options. Room was clean. Staff was friendly. Downsides: Bed linens were lacking and could not get the heat to come on. Room was overly minimalistic with no closet, extra linens, carpet, microwave, or coffee pot. We would recommend for cheap but nice overnight stay but nothing longterm.
Stayed 1 night in Feb 2024
Response from Allan on Feb 5, 2024
Dear Joel,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our hotel nice, our breakfast options fresh and appealing, and our staff friendly.We appreciate your constructive comments about the bed linens and the challenges you faced with the heat in the room. Please accept our sincere apologies for any inconvenience caused. We'll certainly look into these matters to ensure a more comfortable experience for our guests in the future.Your recommendation for a short-term stay is valuable, and we appreciate your honesty in sharing your thoughts. Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and provide an even better experience.Thank you for choosing us, and we hope to have the pleasure of hosting you once more in the future.

10/10 Excellent

NICOLE, Bergenfield

Stayed 2 nights in Jan 2024
Response from Allan on Mar 21, 2024
Dear Nicole,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Providing exceptional service and ensuring our guests have a memorable time is our top priority, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.

10/10 Excellent

Troi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the room was nice but cramped at the same time. I did love the walk in shower in the bathroom--that was really great. The side of the building we were on lacked scenery. Their some sort of construction going on a lot on the side of the building we were on. It is not the hotel's fault but it was an eyesore to see.
Stayed 2 nights in Jan 2024
Response from Allan on Jan 26, 2024
Dear Troi,Thank you for choosing to stay with us and for taking the time to share your positive feedback on Expedia. We are delighted to receive your 5-star rating and appreciate your detailed comments about your experience.We are pleased to hear that you found our service excellent and enjoyed the nice features of your room, especially the walk-in shower. Your satisfaction is our priority, and we take pride in providing comfortable accommodations.If there's anything else you'd like to share or if there's a specific way we can enhance your experience in the future, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another positive stay.Thank you for choosing us, and we appreciate your positive review!

10/10 Excellent

Teri

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Allan on Jan 24, 2024
Dear Teri,Thank you for taking the time to leave a 5-star review on Expedia! We appreciate your positive rating and are delighted to hear that you had a great experience during your stay.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back for another excellent stay.Thank you for choosing us, and we appreciate your positive review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. Staff was very helpful and courteous.
Stayed 1 night in Jan 2024
Response from Allan on Jan 24, 2024
Dear Valued Guest,Thank you for sharing your wonderful feedback on Hotels.com! We're thrilled to receive your perfect 10 out of 10 rating and to hear that you had a very enjoyable stay.Our team strives to provide exceptional service, and it's rewarding to know that our staff's helpful and courteous demeanor contributed to your positive experience.If there's anything specific you appreciated during your stay or any suggestions you have for us, please feel free to share. We value your feedback and look forward to the pleasure of welcoming you back for another exceptional stay.Thank you for choosing us, and we appreciate your glowing review!

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unplanned stay here. The representative that completed my check in was very nice and courteous. The room was clean and comfortable. I would not mind staying here again. There is a bit of construction going on near the hotel, which was only obvious by the fencing and construction crew trucks. I would definitely recommend this hotel to others.
Stayed 1 night in Jan 2024
Response from Allan on Jan 23, 2024
Dear Felicia,Thank you for sharing your positive experience with us on Expedia! We're delighted to hear that even during your unplanned stay, you had a great experience.It's wonderful to know that our representative made your check-in a pleasant one with their nice and courteous service. We're also pleased that you found your room clean and comfortable, and we appreciate your understanding regarding the construction in the vicinity.Your recommendation means a lot to us, and we would be honored to welcome you back for another stay whenever your travels bring you to the area.If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to let us know. We value your feedback and look forward to the opportunity to serve you again.Thank you for choosing us, and we appreciate your 5-star rating!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and the staff as well the beds were great.
Stayed 1 night in Jan 2024
Response from Allan on Jan 22, 2024
Dear Robert,Thank you for taking the time to share your positive experience with us on Expedia! We appreciate your feedback and are delighted to hear that you found our facility very clean, our staff excellent, and the beds great.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled to learn that we succeeded in making your visit a pleasant one.If there's anything specific that stood out to you during your stay or if there's anything more we can do to make your next visit even better, please feel free to let us know.We look forward to the pleasure of welcoming you back for another outstanding stay whenever your travels bring you our way.Thank you for choosing us, and we appreciate your 5-star rating!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room space and movable desk were convenient for working on laptop.
Stayed 2 nights in Dec 2023
Response from Allan on Jan 18, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us on Expedia. We're pleased to hear that you had a positive experience during your stay.It's great to know that our staff was friendly and helpful. We appreciate your recognition of the convenient room space and movable desk, providing a comfortable environment for working on your laptop.If there are any specific suggestions or areas where we can further enhance your experience in the future, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for another enjoyable stay.Thank you for choosing us, and we appreciate your 4-star rating!

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024
Response from Allan on Jan 18, 2024
Dear Chris,Thank you for taking the time to share your positive 5 out of 5 review on Expedia! We appreciate your feedback and are delighted to see that you had a great experience during your stay.If there are any specific aspects of your visit that stood out to you or if there's anything we can do to make future stays even better, please feel free to let us know.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you our way.Thank you for choosing us, and we appreciate your high rating!

10/10 Excellent

Jaymere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience. The hotel was beautiful, staff was friendly, breakfast was great, and it had pretty great amenities.
Stayed 1 night in Jan 2024
Response from Allan on Jan 16, 2024
Dear Jaymere,Thank you for taking the time to share your positive 5 out of 5 review on Expedia! We're delighted to hear about your wonderful experience during your stay.It's fantastic to know that you found the hotel beautiful, the staff friendly, and enjoyed a great breakfast. We're pleased that the amenities added to the overall enjoyment of your stay.We appreciate your kind words, and we look forward to the pleasure of welcoming you back for another wonderful experience in the future. If there's anything specific you enjoyed or if there are ways we can further enhance your stay, please feel free to let us know.Thank you for choosing us!