Karimah, thank you for sharing your experience with us. We are glad you enjoyed our lovely home. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope that the refund that you were given has helped with some resolution of the issue you experienced. We hope to have the opportunity to better impress you in the future!

Hi, Erin, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Thank you for taking the time to share your experience, Anne. We sincerely apologize for the issue you encountered with the amenities that prevented you from fully enjoying your stay. We are very sorry for not being able to use some appliances. It is always our goal for our guests to be able to use everything the home has to offer. We appreciate you notifying us promptly of this so that we can take the appropriate steps toward a resolution. Our local manager has been made aware of this issue and will repair it as needed. We hope that the compensation provided shows our willingness to make things right. We hope to have an opportunity to better serve you in the future.