Deluxe Double or Twin Room
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Reviews of Hotel Smart Cruise

3 out of 5
Hotel Smart Cruise
VIa Braccianese Claudia 4 -6, Civitavecchia, Città Metropolitana di Roma

Reviews

9.8

Exceptional

Rating 10 - Excellent. 113 out of 129 reviews" "
Rating 8 - Good. 13 out of 129 reviews" "
Rating 6 - Okay. 3 out of 129 reviews" "
Rating 4 - Poor. 0 out of 129 reviews" "
Rating 2 - Terrible. 0 out of 129 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here the night before our cruise. Small but all we needed! Super comfy bed, convenient access to shops, restaurants, etc , 10-15min walking distance. Luca was super friendly and made our stay that much better. Thanks so much, definitely recommend this hotel!
Stayed 1 night in May 2024
Response from Luca on May 13, 2024
Dear Madeline. Thank you so much for the kind words and review. Was nice to have you with us.Cheers Luca & Team

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location. If you are leaving on a cruise and coming in a day early, this is a perfect location. The cruise port is down the street, maybe a 5 minute walk. We just rolled our suitcases there, hopped on the bus and to the ship. The town is small, we enjoyed exploring and eating. The food was delicious. If you go, make sure your phone works, ours didn’t, so you can use it translate. Our next cruise, if we leave from there, we will be staying there. Oh, they also had a shuttle pick us up, for a charge.
Stayed 1 night in May 2024
Response from Luca on May 12, 2024
Hello Lorraine. Thanks for the good review you have espressed here on Expedia. We do value so much guests comments.Was a pleasure to have you with us.Rgds,Luca & Team

10/10 Excellent

Dante

Liked: Cleanliness, property conditions & facilities
Very friendly and clean. They seem to enjoy people.
Stayed 1 night in Apr 2024
Response from Luca on May 11, 2024
Dante,Thank you for the kind review. Pleased you have stayed with us.Rgds Luca & team

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca was very helpful and was a wonderful host. Transportation from airport was great and also arranged by Luca. Everything was excellent.
Stayed 1 night in Apr 2024
Response from Luca on May 11, 2024
Doug. Was a pleasure to have you with us.Rgds Luca & Team

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luca on Apr 29, 2024
Thank you so much. Your review is highly appreciated.Rgds Luca and team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luca on Apr 20, 2024
Dear Mr. David. Thank you for the kind review. Was our pleasure to have you at our hotel. Hsc

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hospitality and clean. Excellent stay. I hoghly recommend.
Stayed 1 night in Apr 2024
Response from Luca on Apr 11, 2024
Dear Mike. Thanks for the comments and review. Pleased you stayed at our hotel. Rgds Luca

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to cruise port. Luca the property manager was fantastic. Highly recommend
Stayed 1 night in Apr 2024
Response from Luca on Apr 8, 2024
Dear Duane and Heather. Thank you so much for your words and reviews. Has been a pleasure to have you with us. Cheers Luca

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is awesome, very helpful.
Stayed 3 nights in Mar 2024
Response from Luca on Apr 6, 2024
Dear Denise. Than you so much for your nice review. Happy you stayed with us.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very welcoming. The manager is extremely friendly and helpful
Stayed 1 night in Mar 2024
Response from Luca on Mar 29, 2024
Dear Ms. Cheryl, we thank you so much for the great review. We were happy you stayed with us and hope to see you again one day.

10/10 Excellent

Lorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Hotel Smart Cruise. Luca was extremely diligent in making sure we were well taken care of. Hotel was immaculate. It is close to port and less than one block from where the shuttle bus picks you up to take you to the port. They also have a shuttle service to pick you up at the airport. Excellent service. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Luca on Mar 19, 2024
Dear Lorne. We wish to warmly thank you for the amazing words you had for your experience with us. We want to make our guests feel at home while being away from home. Thanks one again from all of us.HSC team

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca and Toni were great!!!
Stayed 1 night in Mar 2024
Response from Luca on Apr 7, 2024
Thank you so much. Pleased you stayed with us.

10/10 Excellent

Mutsumi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With QR code, checkin was smooth. Hot water in shower was temperamental.
Stayed 1 night in Mar 2024
Response from Luca on Mar 18, 2024
Dear Guest. We appreciated your reviews and comments.Rgds Hsc

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Luca on Feb 28, 2024
Thank you for staying with us and the marks you have given us. Hope to see you one day again.

8/10 Good

Bumble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luca on Feb 9, 2024
Thank you very much for the kind marks you gave to our hotel.

10/10 Excellent

Li

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Using a QR code to unlock the room is really cool. The staff are friendly and room is very clean. The location is only 2 minutes away from the port shuttle to the cruise and 5-10 minutes away from the city centre. I would come back next time.
Stayed 1 night in Dec 2023
Response from Luca on Dec 28, 2023
Thank you so much for your kind remarks.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luca on Dec 28, 2023
Thank you for the kind remarks to our hotel. Rgds.

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stall was amazing
Stayed 1 night in Dec 2023
Response from barbara on Dec 13, 2023
Dear Daniel,Many thanks for your much valued feedback.Best regards Barbara

10/10 Excellent

Tova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Response from Luca on Feb 9, 2024
Thank you very much for the good marks you gave to our hotel.

8/10 Good

calixto

Liked: Staff & service
It was clean but combiniun
Stayed 2 nights in Nov 2023
Response from barbara on Dec 13, 2023
Dear Calixto,Thank you for your positive review. Best regards Barbara

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from barbara on Dec 13, 2023
Dear Katherine,Thank you so much for taking the time to leave us the amazing review!Best regards Barbara

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023
Response from barbara on Dec 5, 2023
Dear Lynn,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

8/10 Good

david

Expedia never sent QR code to open the door. Be sure to email management if you do not receive this.
Stayed 1 night in Dec 2023
Response from barbara on Dec 5, 2023
Dear David,Many thanks for your valued feedback.Best regards Barbara

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location for cruisers!
Rooms are great, especially for the price. Big, very clean. Be sure to keep a picture or non-internet version of the key code on your phone in case your internet isn’t working, etc. There’s a fairly large cafe nearby that serves decent breakfast and a couple of others. Got a really nice pedicure nearby (couple blocks away) for good price right before getting on the cruise. Pizza place next door was okay, not fantastic. Hotel staff went out of their way to make sure everyone was comfortable and had what they needed. Kudos to Barbara for her kindness!! No one there at night is biggest drawback in my opinion and I couldn’t get ahold of anyone. Were able to walk over to Largo Della Pace with ease, even with a LOT of luggage, to catch shuttle bus to cruise terminal. Highly recommended.
Stayed 2 nights in Nov 2023
Response from barbara on Dec 5, 2023
Dear Becky,Thank you for your positive review and for choosing our hotel. We are happy you enjoyed your stay.Best regards Barbara

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from barbara on Dec 4, 2023
Dear Karen,Many thanks for your valued feedback.Best regards Barbara

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from barbara on Dec 4, 2023
Dear Robert,We are sorry to hear that our hotel did not meet your expectations. We would like to explore your feedback further.Best regards Barbara

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
This was the perfect hotel if you are going on a cruise. It is right by the cruise terminal and there is a free shuttle really close by that takes you to the ship. The hotel is small but very comfortable. The rooms are very clean and comfortable and Luca was really helpful. The hotel is also really close to shops, supermarkets and restaurants We went for a lovely walk along the waterfront stopping at a cute little restaurant for wine and a chacuterie plate that was delicious. I would definitely recommend this hotel and we plan on going back there next year before our cruise.
Stayed 2 nights in Oct 2023
Response from barbara on Nov 21, 2023
Dear Susan,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a moderate priced gem in an ideal location for cruisers. The hotel is new and clean and tastefully decorated.. High quality befs pillows linens and towels along with a wonderful spacios bathroom with a large shower. The room is also stocked with a mini fridge with complimentary waters juice and treats. Barbars the Manager was absolutely wonderful and gracious and very helpful. The pizza parlor next door is very busy with locals and the pizza was wonderful. We will stay here again and i highly recomend this hotel.
Stayed 1 night in Nov 2023
Response from barbara on Nov 18, 2023
Dear Craig,Thank you for your positive review and for choosing our hotel. We are happy you enjoyed your stay.Best regards Barbara

10/10 Excellent

Ken

Stayed 1 night in Nov 2023
Response from barbara on Dec 5, 2023
Dear Ken,Thank you so much for taking the time to leave us the amazing review!Best regards Barbara

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort
Great Value
Great value. Room was spotless and roomy. Bathroom was fantastic and it was very quiet. Definitely will stay here again when we sail out of Civittavechia.
Stayed 1 night in Nov 2023
Response from barbara on Nov 13, 2023
Dear John,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient facility for an overnight prior to boarding cruise ship. Location Location Location You can easily walk to cruise terminal.
Stayed 1 night in Nov 2023
Response from barbara on Nov 13, 2023
Dear George,Thank you for your positive review and for choosing our hotel. We are happy you enjoyed your stay.Best regards Barbara

10/10 Excellent

Shirley

Stayed 3 nights in Nov 2023
Response from barbara on Nov 14, 2023
Dear Shirley,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

10/10 Excellent

Susan, Greenville

Travelled with partner
Perfect location if taking a cruise. Very clean, and convenient. Helped us arrange for driver from the airport. Terrific!
Stayed 1 night in Nov 2023
Response from barbara on Nov 12, 2023
Dear Susan,We appreciate your kind words about our hotel. Thank you very much for staying with us.Best regards Barbara

6/10 Okay

Charles

Stayed 1 night in Nov 2023
Response from barbara on Dec 4, 2023
Dear Charles,Thanks for your feedback,.We are sorry to hear that our hotel was not able to provide you with the service experience you were looking for.We would really like to know what made you feel uneasy about being our guestBest regards Barbara

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect beginning to a cruise
This was a lovely stay and perfect when embarking on a criise from the port. Barbara was thoughtful, hospitable and helpful. The little touches were delightful.
Stayed 1 night in Oct 2023
Response from barbara on Nov 4, 2023
Dear Deborah,Thank you for your fantastic review! Best regards Barbara

8/10 Good

Randy

Stayed 1 night in Nov 2023
Response from barbara on Nov 24, 2023
Dear Randy,Many thanks for your feedback.Best regards Barbara

10/10 Excellent

Reuven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Fabulous and Clean
This us a fabulous concept for a hotel. A QR code gives access to the hotel and room immediately. The hotel is so clean it looks like it’s never been touched. We stayed one night before our cruise and so many restaurants are just minutes away walking distance. The bed is so delicious it would be easy to miss the cruise and just sleep in their comfortable bedding. The decor is contemporary and clean with beautiful tiling and great pops of color. We live in Miami and this style hotel would be sold out constantly there.
Stayed 1 night in Oct 2023
Response from barbara on Nov 2, 2023
Dear Reuven,Thank you for your fantastic review and for choosing our hotel. We are happy you enjoyed your stay.Best regards Barbara

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from barbara on Nov 2, 2023
Dear Patricia,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

6/10 Okay

Mathias

Stayed 1 night in Oct 2023
Response from Luca on Dec 28, 2023
Thank you for your kind remarks. Rgds

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this location if you are either visiting or transitioning to a cruise.
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear Angel,Thank you for taking the time to share your review with us. We are happy to hear that you enjoyed your stay with us.Best regards Barbara

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for the cruise port.
This hotel was in a great location to the cruise port. I was able to walk out of the hotel with my luggage for a short walk to the cruise shuttle. Very clean hotel with wonderful staff.
Stayed 2 nights in Oct 2023
Response from barbara on Oct 28, 2023
Dear Janet,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

10/10 Excellent

Rita

Travelled with family
Liked: Amenities
So very clean and modern inside. Very convenient to the Civitavecchia port. Just a few minutes away walking. Complimentary water, juice, coffee and and morning pastry. High recommend if on cruise.
Stayed 1 night in Oct 2023
Response from barbara on Nov 1, 2023
Dear Rita,Thank you very much for your positive review of your recent stay at our hotel.Best regards Barbara

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Clean, basic accommodation very close (3 minute walk) to the cruise port. QR code used for access. No staff onsite outside checkin/checkout hours meaning housekeeping staff did not appear to be available.
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear John,Many thanks for your much valued feedback.Our front desk is present every morning from 8.30 to late afternoon. We are truly sorry to hear that you did not find any of our staff during your stay at our hotel. We are always at your complete disposal for any guest need.Best regards Barbara

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Entire stay was great. Clean, comfortable room. Would stay here again.
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear Karen,Thank you so much for your glowing review. We are looking forward to having you again as a guest in our hotel. Best regards Barbara

10/10 Excellent

Bruce

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Personal attention from Luca. Fabulous! Very welcoming
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear Bruce,Thank you so much for taking the time to leave us the amazing review!Best regards Barbara

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Great staff, excellent location. Super cute town. Clean, and very efficient. Thank you so much for your help with ideas for breakfast and dinner spots
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear Stephanie,We thank you for your review, it is very important for us to have feedback and we are happy that your experience at our Hotel was positive. Kind regards Barbara

10/10 Excellent

julie

Liked: Staff & service, property conditions & facilities
Efficient for a pre cruise stay
Stayed 1 night in Oct 2023
Response from barbara on Oct 17, 2023
Dear Julie,Thank you for the 5-star review! We are glad you liked our hotel. Best regards Barbara

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place to stay prior to cruise.
Luca was fantastic in helping us get in late at night. Great guy and fine service. the room is clean with a very nice shower and bathroom. A little small, but adequate. The only complaint I have we did not get the QR code for entry prior to our arrival. We tried to make contact through hotels.com to get the code, but never got a response. Fortunately, when we arrived, I messaged someone on the speaker and they let us in, whereupon Luca was over shortly after to get us situated.
Stayed 1 night in Oct 2023
Response from barbara on Oct 29, 2023
Dear Richard,We appreciate your positive feedback about our hotel.We are really sorry to hear that you did not receive your QR code before arriving at the hotel.Unfortunately, this can happen when we do not receive the private email address of our clients. And for this reason you do not receive your QR code.Best regards Barbara

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Cruising
The perfect spot to stay before embarking on our cruise. Literally just walked across the street and got on the shuttle to the shop. Luca was so friendly and very helpful as we arrived late and were very hungry and tired from traveling. He made sure we had a good diner and made helped us navigate where to go for coffee and breakfast the next morning. Will definitely stay here again. Highly recommend!!!
Stayed 1 night in Oct 2023
Response from barbara on Oct 17, 2023
Dear Julie,Thank you for your fantastic review! Best regards Barbara