Property entrance

Reviews of Comfort Inn Chula Vista San Diego South

2.5 out of 5
Comfort Inn Chula Vista San Diego South
91 Bonita Rd, Chula Vista, CA

Reviews

7.8

Good

Rating 10 - Excellent. 396 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, Northridge

Stayed 1 night in May 2024

6/10 Okay

Nikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
N/a
Stayed 2 nights in May 2024
Response from Reyna Fitch/GM on May 20, 2024
Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rodney, rockwall

Travelled with family
Liked: Cleanliness, staff & service
Although check-in is at 3pm, we arrived at 2:35 and our room wasn't ready. We only waited 15 minutes though.
Stayed 1 night in May 2024
Response from Reyna Fitch/Gm on May 17, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying at this property. Hotel was clean, beds were very comfortable ac worked great. Breakfast was good the staff in the breakfast area was friendly and attentive she asked us if everything was good or if we needed anything. Pool area was nice and working order. The front desk staff is very welcoming and helpful, I had to leave to the airport and forgot to give something to my son and they held for him till he got there to pick it up. Very convenient gas station, Burger King and a Mexican seafood restaurant in the same are easy access to the freeway. Definitely would stay there again!!
Stayed 2 nights in May 2024
Response from Reyna Fitch/Gm on May 14, 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient place wstay
Stayed 1 night in May 2024
Response from Reyna Fitch/Gm on May 14, 2024
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Shawn, Prescott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
They put us next to the elevator, pretty noisy. The hotel wasnt busy and those should be the last rooms given out and at a discount.
Stayed 1 night in May 2024
Response from Reyna Fitch/Gm on May 14, 2024
Dear - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and in a great central area. The staff were friendly and it was a great place to sleep. Security driving around outside at night was reassuring.
Stayed 2 nights in May 2024
Response from Reyna Fitch/GM on May 10, 2024
On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Norlyn on May 8, 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Brian, Munford

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only complaint - the bathtub was physically cracked at the drain. Not sure if it was broken thru, I didn't mess with it.
Stayed 6 nights in Apr 2024
Response from Norlyn on May 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Apr 22, 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness
Easy in and out
Stayed 2 nights in Apr 2024
Response from Reyna Fitch/Gm on Apr 22, 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

2/10 Terrible

walter

Travelled with partner
Disliked: Amenities, property conditions & facilities
My wife and I was in a room 224 for a handy cap room and when I went to take a shower the water only came out of 8 hole of the shower head ,and the hose had a leak in it . I would not use the shower again . I will not be back to Comfort inn again.
Stayed 4 nights in Apr 2024
Response from Reyna Fitch/Gm on Apr 18, 2024
Thank you so very much for giving us the opportunity to serve you. We appreciate you taking the time to share your concerns regarding your recent stay with us. We sincerely apologize for the problems you encountered during your recent stay. We are working hard every day to make all the necessary corrections to the issues you mentioned, thank you again for bringing them to our attention. We do hope to see you again in the near future.Again thank you for staying with us.Kind regards,

10/10 Excellent

Nancy, chula vista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLose to freewary. Good eateries close by
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna Fitch

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel . It’s my favorite spot to stay here . Thank for the hospitality
Stayed 1 night in Apr 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience, staff was great.
Stayed 1 night in Apr 2024
Response from Reyna Fitch/GM on Apr 16, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

10/10 Excellent

Carla

Business traveller
Liked: Property conditions & facilities
The staff is professional, and the rooms are very clean. The cleaning staff very friendly and they do an excellent job!
Stayed 1 night in Apr 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,

8/10 Good

Juan

Business traveller, Travelled with partner
Liked: Amenities
Staff provided very supportive services I happened to experience some back pain sciatica and staff was attentive and offered assistance. Not much was needed, but the fact that assistance was offered was outstanding. We did not get a name but he attended the front desk on April 9th we arrived at the hotel around 3:30 pm or thereabouts.
Stayed 1 night in Apr 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter guy Art is very friendly, always provides best service. Especially this month: I got sudden sick and couldn't go on my scheduled date, tried to call the hotel and Expedia to reschedule my reservation, got denied. When Art found out I didn't show up, he then automatically offer extended help, asked his supervisor to give me(a loyal customer who goes every month) an exception and canceled my reservation for me with the refund! I will always remember his kindness, and continue book room on my monthly business trips.
Stayed 1 night in Apr 2024
Response from Reyna on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Chula Vista San Diego South.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Reyna FitchGeneral managerComfort Inn Chula Vista San Diego South

10/10 Excellent

Ramona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good for visiting SeaWorld in the zoo. But it was pretty old and the keys were very faulty. The staff were nice and had a mediocre breakfast offering
Stayed 4 nights in Mar 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
Thanks for such an awesome review! It’s always great to hear when our staff does a good job and that you enjoyed your time here.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very polite and professional. The facility itself was lacking. One of the two elevators was out of order the entire stay. The coffee in the lounge was cold two days in a row. There was a wet washcloth hanging on the shower curtain rod when we checked into our room. The only entrance to the facility was through the front but the only available parking was in the back of the facility so you had to walk from the back of the building to the front, wait for the single working elevator, then walk to the back of the facility again just to get to your room. Also, chilaquiles makes for a terrible breakfast option in a steamer tray. It's just soggy chips. This was the cheapest hotel in the area and I can see why.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna Fitch

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, property conditions & facilities
-When we arrived home, we were shocked to see an additional charge for the safe... $1/night for the safe in the room (room tax) Who charges for having a safe in the room??? This is ridiculous. -The door to the pool never worked and we had to get assistance from the desk every time and had to wait a few times as they weren't at the desk. -The breakfast was ok but definitely but a bit disappointing as far as options. -The hot tub was so dirty one of the nights and it smelled like sewer... the next night it was clean and didn't smell so maybe the maintenance isn't done every night.
Response from Reyna Fitch/GM on Apr 1, 2024
Dear Guest,thank you for your comments. We appreciate your feedback. I am glad you enjoyed your stay with the exception of the smell in the Jacuzzy I’m sure our staff will be more careful next time. We hope to see you soon.Regards,

10/10 Excellent

Alma

Stayed 1 night in Mar 2024
Response from Reyna Fitch/Gm on Apr 16, 2024
thank you for taking the time to speak about your experience. We appreciate your comments.

10/10 Excellent

Joanna, La Verne

Stayed 2 nights in Mar 2024
Response from Reyna Fitch/GM on Mar 26, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

10/10 Excellent

Colleen, Ventura

Stayed 1 night in Mar 2024
Response from Reyna Fitch/Gm on Apr 1, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast with many options. Toilets needed improvements in our two rooms.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback, your opinion means a lot.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you :)

10/10 Excellent

Veronica, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reyna Fitch/GM on Mar 4, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna FitchGeneral Manager

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient near freeway
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 29, 2024
Thank you so much for such a great review! We hope that you’ll be back with us soon to enjoy some more of The Comfort Chula Vista.

8/10 Good

Gleslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 29, 2024
Thank you for the 5star review! We are so happy to hear that you enjoyed your time here with us! We hope to see you soon.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reyna Fitch on Feb 29, 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 29, 2024
Thank you for the 5star review! We are so happy to hear that you enjoyed your time here with us! We hope to see you soon.

2/10 Terrible

Sandra

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Received a call early in the day of my check in saying I was being sent to another hotel due to a flood at Comfort Inn. Then, a few hours later got another call saying I was being reinstated to the Comfort Inn as they had an extra room. We had a late check in. When we got there, it showed I had checked in & out the previous day. It took Steve a while to find us a room and the room was dirty. Another room was given to us but the whole experience was horrible, specially when you’re tired and just want to get some sleep. Steve did his best to find a solution and I don’t blamed him but the lady who contacted me earlier in the day with all the switching back & forth. That person messed it up. I will not be using Comfort Inn moving forward.
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 21, 2024
Dear Sandra,We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean, and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guests’ expectations. Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely, Reyna FitchGeneral Manager

2/10 Terrible

Lalo

Disliked: Cleanliness, property conditions & facilities, room comfort
I was checked in .Went to my room it was very dirty,not cleaned.After 30 minutes the maid showed up told me to leave for 30 to 40 minutes.After 1 hour was in the room,a rushed job.I always stay here,for over 2 years now.I paid 185.00 for 1 night costly,plus I should be reimbursed for the ordeal.Not happy this trip.
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 21, 2024
Dear Eduardo,We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean, and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guests’ expectations. Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely, Reyna FitchGeneral Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reyna Fitch on Feb 16, 2024
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future! Sincerely, Hotel Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A liitle frayed around the edges
My second stay, both times for family business. I love the location and personnel are fine. The property is showing some wear and tear. I would also suggest a reworking of the bathroom design, at least in the roomI was in, 107. Sitting on the toilet affords a disgusting view of the sink pipes’ underbelly. There was an ill-timed problem with the TV service, as in late 4th quarter of the Super Bowl. Still unresolved on Tuesday when i checked out.
Stayed 4 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 16, 2024
Thank you for choosing The Comfort Inn Chula Vista for your recent visit to San Diego. We appreciate you taking the time to share your experience. We will work on the areas of improvement as you mentioned as feedback like yours continues with our mission to be the best. Should your travels ever bring you back to South San Diego, we would love to welcome you back!

2/10 Terrible

Izza Paola Mae

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not so friendly staff. Tv is broken called couple of times and they didnt care .we stayed for 5nights and they didnt fix it. Asked for towels didnt get any. In the middle of the night its noisy
Stayed 5 nights in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.

8/10 Good

KAZUHITO

Stayed 5 nights in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .

8/10 Good

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly, good hotel.
Stayed 1 night in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .

10/10 Excellent

Gustavo Adolfo

Business traveller
Stayed 2 nights in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay here when vacationing in San Diego
Stayed 2 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 13, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

6/10 Okay

CALVIN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall the stay was ok. It was convenient to Burger King, Dennys and convenience stores and also close to the hwy. The hotel only had one elevator working and it was a pretty small elevator. This was also a busy hotel with a few interesting people in the parking lot sitting on buckets and smoking beside their car. The hotel is also located right beside a Mexican restaurant where it looks like they have live music so can’t say the people in the parking lot was there for the hotel or the restaurant. But overall the stay wasn’t bad and it was the better price I could find with short notice.
Stayed 3 nights in Feb 2024
Response from Reyna on Feb 10, 2024
Thank you for your feedback, we appreciate it.

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Property outdated but comfortable.
Stayed 3 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 13, 2024
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
Stayed 1 night in Feb 2024
Response from Reyna Fitch on Feb 6, 2024
We are delighted to read your comments. Every staff member at The Comfort Inn Chula Vista Thanks you for staying here. We hope to see you soon. Regards,Reyna FitchGeneral Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service.
I enjoyed my stay and the friendly service.
Stayed 1 night in Feb 2024
Response from Reyna Fitch on Feb 6, 2024
We are delighted to read your comments. Every staff member at The Comfort Inn Chula Vista Thanks you for staying here. We hope to see you soon. Regards,Reyna FitchGeneral Manager

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Reyna Fitch on Feb 6, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Reyna Fitch/gm on Feb 3, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

4/10 Poor

Areli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Feb 6, 2024
Dear Guest, Thank you for your comments. Holidays are where we put all hands-on deck to maintain high levels of service. It is only on rare occasions that we fail to provide great customer service. We hope that you will grant us another opportunity to host you at our hotel. We can assure you will have a more pleasant experience.

10/10 Excellent

Vielahni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Feb 3, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,