Indoor pool
Check availability

Reviews of Holiday Inn Express And Suites Chilliwack East, an IHG hotel

2.5 out of 5
Holiday Inn Express And Suites Chilliwack East, an IHG hotel
8114 Young Road, Chilliwack, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 148 out of 209 reviews" "
Rating 8 - Good. 42 out of 209 reviews" "
Rating 6 - Okay. 12 out of 209 reviews" "
Rating 4 - Poor. 3 out of 209 reviews" "
Rating 2 - Terrible. 4 out of 209 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANGELA

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Friendly staff and cleanliness. Even though there were renovations going on, we appreciated the safety and quietness as well as the breakfast. We loved the coffee too.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle, Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious and the staff were friendly and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 3 nights in May 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, amenities
Check in person somewhat friendly, check out person friendly. Some reno work being done in hallway. Noisy highway traffic. Extremely comfortable bed.
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on May 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please accept our apologies for the highway traffic noise. We hope you will visit us again.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk helpful but not too friendly
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on May 22, 2024
Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on May 15, 2024
Thank you so much for rating our hotel 5/5! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Fun area
Stayed 3 nights in Apr 2024
Response from Braydan W - Guest Service Manager on May 15, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Happy you had fun in Chilliwack, too! We hope you will visit us again.

10/10 Excellent

Juergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new hotel so it was very clean and comfortable. Staff were great.
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on May 7, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thank you for your compliment to our staff! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Gajen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, right by the highway. Newly constructed with spacious room.
Stayed 2 nights in May 2024
Response from Braydan W - Guest Service Manager on May 7, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found your room spacious. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Braydan W - Guest Service Manager on May 7, 2024
Thank you so much for your 5 out of 5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Elaine

Travelled with family
Liked: Staff & service
Front line staff was very nice. Parking was very limited and the place next door had homeless people. Breakfast was ok but not very good. Pancakes were nasty, eggs were cold, coffee was excellent though.
Stayed 2 nights in Apr 2024
Response from Braydan W - Guest Service Manager on May 2, 2024
Thank you so much for your review of our hotel. I am pleased to hear our staff treated you well! Please accept our apologies if breakfast was lackluster. I promise that is not our standard and hope we were able to make you some fresh eggs and pancakes. We hope you will visit us again.

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Staff are awesome! Room was very clean!! Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 23, 2024
Thank you so much for your amazing review of our hotel. It means a lot to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.

10/10 Excellent

felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 23, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Carmen

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 23, 2024
Thank you so much for taking the time to review our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
I was driving west to Vancouver in a tractor trailer. The hotel is conveniently located next to the highway. Parking is available for large vehicles approximately 100 m from the hotel and is monitored by the Elements Casino security. As I was informed by the friendly and helpful front Desk person (Rose). I had a great meal at the Casino and even tried my luck a-bit. Still broke but maybe next time, lol. My experience was so positive that I rebooked a room on my trip back to Alberta. Thank you all once more.
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 23, 2024
Wow! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thank you for the compliment to Rose. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again!

2/10 Terrible

Janice, Campbell River

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to where we were going and staff very helpful. Would stay there again
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 16, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I fear there may be a disconnect with your overall score showing "1" but your comments are positive. We would so appreciate you updating your score to better reflect your experience! We hope to welcome you again.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to visit in Chilliwack and this was a convenient location for us.
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 16, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud truck traffic at hotel
Stayed 3 nights in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 13, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I do apologize the traffic was loud. We hope you will visit us again.

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice spacious clean room, happy to be on the top floor. Noise from ventilation system continued all night long. Some airport and highway noise as well. Parking felt unsafe. Outdoor parking for hotel was full, so we were told to park at adjacent gas station.
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on Apr 10, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I do apologize our parking felt unsecure. I can assure you it is equally safe to park there and feel welcome to share how we could express to help guests share that confidence. We hope you will visit us again.

10/10 Excellent

Tiff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on Apr 6, 2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very clean hotel. Super comfortable beds and room was awesome. Will definitely stay here again. Pleasantly surprised.
Stayed 1 night in Apr 2024
Response from Braydan W - Guest Service Manager on Apr 6, 2024
Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway. Great price. Front desk staff(rose) was the best.
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on Mar 12, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Rose took good care of you. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Staff super. Braydon extremely helpful. Monica ran breakfast and best I have had for this type of hotel.
Stayed 1 night in Mar 2024
Response from Andrea A - General Manager on Mar 12, 2024
Thank you so much for your review of our hotel and the compliments to Braydan and Monica. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on Mar 9, 2024
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Braydan W - Guest Service Manager on Mar 5, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. I would appreciate knowing what troubles you faced during your stay to score us so low. Your feedback is important and is the only way we can improve. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on Mar 2, 2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great… very friendly! The hotel was very accommodating as well. Had a great stay!
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on Mar 2, 2024
Thank you so much for your kind review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again!

10/10 Excellent

Verified traveller

Business traveller
One of the best hotel sleeps!
Staff at the front desk both in the evening check in and (very early) morning check out were very friendly. The beds and pillows were extremely comfortable.
Stayed 1 night in Feb 2024
Response from Braydan W - Guest Service Manager on Feb 22, 2024
Thank you so much for your review of our hotel and the compliments to our front desk! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Kwesi Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Braydan W - Guest Service Manager on Feb 22, 2024
Thank you so much for your 5/5 review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Alan

Stayed 3 nights in Jan 2024
Response from Braydan W - Guest Service Manager on Feb 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Braydan W - Guest Service Manager on Jan 25, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Julio E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the genuinely warmth environment provided by all staff members made feel more than welcome, made me feel home. Cleanliness of the entire place. Breakfast a super plus!!! Will definitely return and recommend this place.
Stayed 4 nights in Jan 2024
Response from Braydan W - Guest Service Manager on Jan 25, 2024
Thank you so much for your review of our hotel. I am thrilled to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable facilities, the staff is extremely attentive and very attentive to detail. I would stay at this hotel again.
Stayed 1 night in Jan 2024
Response from Braydan W - Guest Service Manager on Jan 11, 2024
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you again in the future.

8/10 Good

Alia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Braydan W - Guest Service Manager on Jan 31, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Roselle Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Braydan W - Guest Service Manager on Dec 28, 2023
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is lacking Need more spots or buy lot next door to expand parking
Stayed 1 night in Dec 2023
Response from Braydan W - Guest Service Manager on Dec 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I greatly appreciate the feedback on our parking. We hope you will visit us again.

10/10 Excellent

Amanda

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast, rooms cleanliness, staff were all incredible. The only thing is the gym was barely a gym. I expected a bit more and the parking outside is terrible. Luckily there is a small underground but only 8 spots in there. Other than that, excellent experience.
Stayed 2 nights in Dec 2023
Response from Braydan W - Guest Service Manager on Dec 19, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Marijke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Braydan W - Guest Service Manager on Dec 12, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Franco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. They catered to my every need.
Stayed 1 night in Nov 2023
Response from Braydan W - Guest Service Manager on Nov 28, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our staff showed you our True Hospitality. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Charanjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Go
Stayed 2 nights in Nov 2023
Response from Braydan W - Guest Service Manager on Nov 28, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Braydan W - Guest Service Manager on Nov 15, 2023
Thank you so much for your great review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

steve

Stayed 1 night in Oct 2023
Response from Braydan W - Guest Service Manager on Oct 31, 2023
Thank you so much for your great score of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
For just being off the freeway it was quiet
Stayed 1 night in Oct 2023
Response from Braydan W - Guest Service Manager on Oct 31, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you found your room quiet! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Judy

Stayed 1 night in Oct 2023
Response from Braydan W - Guest Service Manager on Oct 18, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Betty

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and it was clean
Stayed 1 night in Sep 2023
Response from Braydan W - Guest Service Manager on Oct 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Nam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Braydan W - Guest Service Manager on Sep 5, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Easy check-in, new clean and comfortable hotel. Very pleasant and friendly staff.
Stayed 3 nights in Aug 2023
Response from Braydan W - Guest Service Manager on Sep 5, 2023
Thank you so much for your awesome review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you again.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Braydan W - Guest Service Manager on Aug 31, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, room is clean , buffet breakfast is good, highly recommended
Stayed 1 night in Aug 2023
Response from Braydan W - Guest Service Manager on Sep 7, 2023
Thank you so much for your review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again!

8/10 Good

Meghan, Bremerton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was super friendly. Only downside is they did run out of a lot of the breakfast food in the morning.
Stayed 1 night in Aug 2023
Response from Braydan W - Guest Service Manager on Aug 21, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please accept our apologies for breakfast. I promise that is not our standard. We hope you will visit us again.