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The area and location with Harry Carey restaurant was the main reason for selecting this hotel. Everything is both excellent in availability and excellent service.
Room was good! Check in was very slow as only 2 csr’s at the desk! Tiny lobby not a good fit for this size property! Suggest mod be at desk to speed things up?
It’s was good. Panera bread is near by . It’s closed to allstate arena 10 min walk.. 5$ complementary added in room key card so you can utilise over canteen..
Shyam
Stayed 1 night in May 2024
8/10 Good
Denis
May 15, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very close to airport with excellent shuttle service which was easy to locate at the airport. Rooms were spacious and bed was very comfortable. Public areas of the hotel could do with upgrade..Staff were very friendly and efficient .Generally a very pleasant stay.
Michael, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Ms. Carol Ann, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Staff friendly and helpful. Rooms clean and bed comfortable. Great restaurant on site.
Linda
Stayed 1 night in May 2024
Response from Alicia Aleman on May 13, 2024
Dear Linda,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
10/10 Excellent
Ronald
May 8, 2024
Liked: Property conditions & facilities
The hotel was so close to ohare and had a great shuttle to the airport. When we landed and went to the door we were told to, no shuttle came. Waited an hour and called twice (we were told they were on the way) and no shuttle. Had to Uber back to the hotel. If we ever stayed here again would not wait on shuttle back to hotel. Wasted over an hour on them
Great hotel, quiet, clean, next to transportation hub, and excellent restaurant!!
Mark
Stayed 1 night in Feb 2024
Response from Alicia Aleman on May 8, 2024
Dear Mark,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Staff were friendly, including both airport shuttle drivers we had.
Shannon
Stayed 1 night in May 2024
Response from Alicia Aleman on May 8, 2024
Dear Shannon,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Dear Alfred,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Dear Kathleen,Thank you for the review. We look forward to seeing you again soon!
10/10 Excellent
Richard, Denton
Business traveller, Travelled with group
Apr 26, 2024
Liked: Property conditions & facilities
Anise the at reception went out of her way to help me after I checked in. She was very kind and professional. I wasn’t thrilled by the shuttle bus driver eating chips while driving and failing to even say hi. Ninety more than made up for it though.
Richard
Stayed 1 night in Apr 2024
Response from Alicia Aleman on May 2, 2024
Dear Richard,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Room was nice, but the front desk staff was not great. After she took my card and license, she walked away to grab a pillow for someone who was behind us, and then left again to help her desk mate deal with something for another customer. I understand busy, but a five minute process took us almost 30 minutes.
Shelbey
Stayed 1 night in Apr 2024
Response from Alicia Aleman on Apr 22, 2024
Dear Shelby,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
10/10 Excellent
Adarsh
Apr 19, 2024
Adarsh
Stayed 1 night in Apr 2024
Response from Alicia Aleman on May 13, 2024
Dear Adarsh,Thank you for the review. We look forward to seeing you again soon!
6/10 Okay
vicky
Apr 17, 2024
Proximity to car rental facilities were excellent.
vicky
Stayed 2 nights in Apr 2024
Response from Alicia Aleman on Apr 18, 2024
Dear Vicky,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
2/10 Terrible
Jnae
Apr 15, 2024
Jnae
Stayed 3 nights in May 2023
Response from Alicia Aleman on May 8, 2024
Dear Jnae,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Dear Kristopher,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
I originally made the reservation due to their very fair rates in comparison to other hotels in the area— but before you knew it, it cost an additional $35 per day just to park my car and that big open parking lot.
Brandon
Stayed 4 nights in Apr 2024
Response from Alicia Aleman on Apr 10, 2024
Dear Brandon,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.
Very good choice for us to catch an early flight...good shuttle.
Loved the restaurant food..will stay again
Patricia
Stayed 1 night in Apr 2024
Response from Alicia Aleman on Apr 9, 2024
Dear Patricia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Vicente
Apr 9, 2024
Liked: Staff & service
Vicente
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on Apr 10, 2024
Dear Vicente,Thank you for the review. We look forward to seeing you again soon!
We had a great experience, great place to stay with convenient shuttle.
FERNANDO
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on Apr 8, 2024
Dear Fernando,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
It was a good option for the night right before an early flight, clean room and staff was helpful. Shuttle service every 1/2 for most of the day/night was perfect.
karen
Stayed 1 night in Apr 2024
Response from Alicia Aleman on Apr 3, 2024
Dear Karen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Just a short walk to the air tram. Easy to connect to the CTA blue line. Perfect place to stay if you have an early morning flight! They gave me a two bedroom suite at no extra charge!
Adam Joshua
Stayed 1 night in Mar 2024
Response from Alicia Aleman on Apr 1, 2024
Dear Adam,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!
10/10 Excellent
Salvador
Mar 26, 2024
Salvador
Stayed 1 night in Mar 2024
Response from Alicia Aleman on Apr 18, 2024
Dear Salvador,Thanks for brightening our day! We look forward to being here for you on your next visit!
I absolutely Love everything about this property! Not one complaint…
Carmen
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on Mar 27, 2024
Dear Carmen,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
8/10 Good
Sharon
Mar 26, 2024
Sharon
Stayed 1 night in Mar 2024
Response from Alicia Aleman on Apr 18, 2024
Dear Sharon,Thanks for brightening our day! We look forward to being here for you on your next visit!
Every was awesome. We really had a good time. Close to MMF and lots of restaurant around the hotel
Kanokwan
Stayed 1 night in Mar 2024
Response from Alicia Aleman on Mar 26, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Brandon
Mar 26, 2024
Brandon
Stayed 4 nights in Mar 2024
Response from Alicia Aleman on Apr 18, 2024
Dear Brandon,Thank you for the review. We look forward to seeing you again soon!
6/10 Okay
Ravi
Mar 24, 2024
Disliked: Staff & service
Working staff is slow. 3 person working at counter and only one is taking care of customers.
Ravi
Stayed 1 night in Mar 2024
Response from jc on Mar 26, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
8/10 Good
Ryan
Mar 7, 2024
Ryan
Stayed 3 nights in Jan 2024
Response from jc on Mar 12, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
10/10 Excellent
Shyla
Travelled with family
Mar 4, 2024
Liked: Property conditions & facilities
Everything was perfect
Shyla
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on Mar 4, 2024
Dear Shyla,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Easy access to the airport. Roo.s well kept and clean. The restaurant in the hotel had delicious food.
Cheryl
Stayed 1 night in Mar 2024
Response from Alicia Aleman on Mar 4, 2024
Dear Cheryl,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
2/10 Terrible
Charles
Feb 24, 2024
Charles
Stayed 3 nights in Feb 2024
Response from Alicia Aleman on Feb 26, 2024
Dear Charles,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
An extra $26 for parking seems steep - you should allow paying guests to stay there for free. Other than that, it's a great deal being so close to the airport. We will be back, but hey, give us break on parking!
Brett
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on Feb 13, 2024
Dear Brett,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.
Great location, easy walk from the ATS at Ohare, clean rooms, very helpful staff
Elizabeth
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on Feb 8, 2024
Dear Elizabeth,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon