Hello Shameka, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I appreciate your 2/5 score following your stay. I am sorry to read that you didn't feel safe at our location. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Nassar, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO - LANSING. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room, the appearance and the noise disturbance. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Raquel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING. and I appreciate your 1/5 scorefollowing your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Keylana, Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Lansing. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Dear Cora, Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Lansing. Please accept our sincerest apologies for the uncleanliness of the room, the upkeep of the walls and the less than ideal encounter you had with the staff. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Saeed, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Lansing. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - LANSING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the smell of the room, no fresh linens, the lack of housekeeping service provided and the other concern you mentioned. We take your issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve. In the future I recommend that you share all your concerns with our front desk staff so that they are able to have them addressed promptly. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thank you for your review, Mounir. The staff at the RED ROOF INN CHICAGO - LANSING and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist

Hello Kadeshia, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Chicago - Lansing. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret to discover that the heater did not work. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Victor, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Lansing. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Thomas, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Chicago - Lansing. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Marc. The staff and I at the Red Roof Inn Chicago - Lansing were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jasmine,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHICAGO - LANSING. I am happy to hear that your stay was okay, and you found our hotel to be affordable for a last-minute stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Teodor,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHICAGO - LANSING. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chicago - Lansing. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Vladimir, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Reggie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO - LANSING. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were able to take advantage of our pert friendly policy prompting your 3/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Antoine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Wally. The staff and I at the RED ROOF INN CHICAGO - LANSING were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room, the holes you described in the comforter, clogged bathroom sink, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Dation. The staff and I at the RED ROOF INN CHICAGO - LANSING were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room dampened your experience. At Red Roof, cleanliness and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

Thank you for your positive rating, Tamara. The staff at the RED ROOF INN CHICAGO - LANSING and I were over the moon your 10/10 score following your stay. At Red Roof, we aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Ella, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - LANSING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management

It is heartwarming to see such a wonderful rating, Nestor. We truly appreciate you taking the time to rate your experience at the Red Roof Inn Chicago - Lansing. We want you to know that your feedback and rating of our hotel is of utmost importance to us. Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Sean,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Chicago - Lansing. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as you had asked for more pillows which you did not receive, there was no phone in the room and the other concerns you listed; please allow me to express my sincerest apologies. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Latonia, We are sorry to hear your recent experience at the Red Roof Inn Chicago - Lansing did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Alfie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Cj, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Shawney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you, Katherine, for rating your recent stay at the Red Roof Inn Chicago - Lansing. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, at Red Roof, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Alyssa, for rating your recent stay at the Red Roof Inn Chicago - Lansing. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Bruce, for telling us about your stay at the Red Roof Inn Chicago - Lansing. Please accept our sincerest apologies for any inconvenience you encountered during your recent visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Latanya,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - LANSING. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and feeling unsafe.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Ashley,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - LANSING. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient toiletries, issues with amenities and fixtures among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Sean, We at the RED ROOF INN CHICAGO - LANSING are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

It's sad to see the poor scoring Joshua, after your experience with us here at the RED ROOF INN CHICAGO - LANSING. You pointed out the floor and the walls were unclean, there were no towels, the room smelled of smoke along with the other distasteful hinderances mentioned. Your feedback is taken very seriously here at Red Roof, and rest assured that we are taking the appropriate measures to address our services and accommodations, as the highlighted concerns are not a part of our standard practices. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

Thanks for sharing your feedback with us, Razzette. The team at our Red Roof Inn Chicago - Lansing was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor room cleanliness hindered your stay. In relation to things not being functional, please feel free to specify so that we can make the necessary improvements. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Thank you for taking a moment to leave a review, Isaac. The staff and I at the RED ROOF INN CHICAGO - LANSING were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of the rooms, the cracked floor, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Dear Yahya, We are sorry to hear about your recent experience at the RED ROOF INN CHICAGO - LANSING. We strive to provide a clean and comfortable stay for all our guest, so I am disappointed to learn that your stay was hindered due to the cleanliness of our hotel.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

Dear Jeff,Thank you for your review following your stay at Red Roof Inn Chicago - Lansing. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you felt that the area was unsafe and that the noise mentioned hindered your stay, which was truly disappointing to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Sheila,Thank you for your review following your stay at Red Roof Inn Chicago - Lansing. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the bathroom was filthy, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Carolyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - LANSING and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Jay,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - LANSING did not meet your expectations due to the insects and indicated activities. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Ryan,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - LANSING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unclean state of the property, issue with amenities such as the television not being functional, condition of the towels and the other issues mentioned. In regards to your feedback, I have notified the staff of your concerns in an effort to have them addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,DannielleRed Roof ManagementRediresponse Specialist

Thank you for rating your recent stay at Red Roof Inn Chicago - Lansing, Danielle. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for your review, Our Dear Valued Guest! It upsets me to know we let you down. I am sorry for your experience prompting a 3/5 score. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Chicago - Lansing. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Jonathan,The feedback provided in your review is much appreciated. Red Roof strives to provide guests with all the comforts of home, so I am disappointed to hear that the facilities smelled like cigarettes, the rooms were less than stellar amongst other hinderance that caused your 1/5 score. Please accept our apologies. Your comments will be reviewed by the staff and management in an effort to make sure your experience is not repeated. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Chicago - Lansing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for rating your recent stay at Red Roof Inn Chicago - Lansing, DaMaya. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist