Suite, Non Smoking (One-Bedroom Suite) | Living room
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Reviews of MainStay Suites Chicago Hoffman Estates

2.5 out of 5
MainStay Suites Chicago Hoffman Estates
2875 Greenspoint Pkwy, Hoffman Estates, IL

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

tao

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from Management on May 23, 2024
Thank you for the feedback!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Very clean. Had alot of nice amenities. Staff was pleasant. I would highly recommend this hotel.
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thank you for the feedback!

8/10 Good

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Worth the price, I would stay again rooms were clean beds were comfy, although it didn’t come with a comforter only sheets and a thin soft blanket. The toilet wasn’t really cleaned had to myself but no big deal. Nice little kitchen good tv channels. And great customer service
Stayed 7 nights in May 2024
Response from Management on May 13, 2024
Thank you for the feedback!

10/10 Excellent

ABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Not baf
Stayed 2 nights in Apr 2024
Response from Management on Apr 25, 2024
Thank you for the feedback!

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Apr 25, 2024
Thank you for the feedback!

8/10 Good

Sahana

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Worth the price
Stayed 8 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for the feedback.

8/10 Good

Pershell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like it was quite and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for the feedback!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for the feedback!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 8 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for the feedback!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Management on Feb 23, 2024
Thank you for the feedback!

10/10 Excellent

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Management
The stay was outstanding! However, afterwards, I was assessed an extra $252.50 by mistake. When I talked with the manager, Ashley, on the phone, she acknowledged that they had made a mistake and she would get the money back to me. This caused my bank account to be shorted and now I have bounced checks.
Stayed 1 night in Feb 2024
Response from Management on Feb 23, 2024
Thank you for the feedback! We apologize for any inconvenience caused.

10/10 Excellent

Mario

Stayed 1 night in Feb 2024
Response from Management on Feb 23, 2024
Thank you for the feedback!

8/10 Good

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Nice but not friendly
it was fine expect that you had to ask for maid once a week and the elevator went out and they had most people on the 3rd floor and did not seem to be very concerned about fixing it for 2 days. My card keep going out and the staff was not that nice on top of the fact that you they made sure you knew you could only stay 28 days or at least that was what I was told several time. Also always smelt like smoke of serveral kinds,
Stayed 28 nights in Jan 2024
Response from Management on Feb 13, 2024
Thank you for the feedback.

10/10 Excellent

Niharika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended stay in Hoffman estates
It was a three star extended stay hotel. I got the room at a decent price for one night. For the price, the room was perfect. Appliances were working well. It was clean and well maintained. My phone call to the reception was answered quickly and dealt with politely. All good experience.
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.
Stayed 5 nights in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found food still in the microwave from the previous guests.
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback.

8/10 Good

TOM, ROCKFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rates for New Years Eve.
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback!

2/10 Terrible

Anton

Stayed 3 nights in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback.

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shower had a crack in it. Sink stopper was loose. Fan in bathroom sounded like it was going to blow up when turned on
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback.

2/10 Terrible

Cessalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback.

10/10 Excellent

Dionisio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for feedback!

10/10 Excellent

Taralee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience but your website needs to include that they don’t accept cash.
Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Thank you for the feedback! Also, we do accept cash for stays 7 nights or longer. Thank you.

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Management on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Dionisio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and quite neighborhood
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Thank you for the feedback!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 22, 2023
Thank you for the feedback!

6/10 Okay

Nikola

Stayed 3 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you for the feedback!

8/10 Good

Joyce

Stayed 2 nights in Oct 2023
Response from Management on Nov 21, 2023
Thank you for the feedback!

2/10 Terrible

Vitaly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible, with no customer service and no one at the front desk. I arrived in the early morning of November 4 and knocked for 40 minutes before someone appeared; the front desk guy was just sleeping. I later found out that my booking was cancelled because I had arrived on the morning of November 4, even though I intentionally booked it from November 3 to avoid waiting for the 3 pm check-in time on November 4. However, they cancelled my booking since I didn't arrive on November 3. When I inquired how it was possible to get a room if my flight landed at 5 am and the check-in time was at 3 pm, and I couldn't start booking a day earlier, he said he didn't know and that nobody could help because management would be there on Monday. Then he said he had to go home, left, and there was no one at the front desk. When I reached out to Expedia, they tried to call the front desk, but there was no one, so I had to find another place to stay. This place still doesn't want to give a refund for the cancellation made on their end. They could not care less about their customers; avoid this place by all means. This level of disregard for customer welfare is unacceptable, and I am exploring legal options for redress, including filing a formal complaint with consumer protection agencies and seeking legal counsel for potential breach of contract.
Response from Management on Nov 14, 2023
Thank you for the feedback.

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Thank you for the feedback

4/10 Poor

Jay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service.
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Thank you for the feedback.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thank you for the feedback.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Management on Oct 30, 2023
Thank you for the feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for the feedback!

6/10 Okay

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Management on Oct 26, 2023
Thank you for the feedback!

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and quiet!
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for the feedback!

8/10 Good

Chenoa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , I liked the location . Lots of restaurants
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for the feedback!

10/10 Excellent

Oleksandr

Stayed 1 night in Oct 2023
Response from Management on Nov 6, 2023
Thank you for the feedback!

2/10 Terrible

Prem Chander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restroom flush water was not draining.
Stayed 2 nights in Oct 2023
Response from Management on Oct 27, 2023
Thank you for the feedback.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Thank you for the feedback!

10/10 Excellent

Ossayd

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 3 nights in Oct 2023
Response from Management on Oct 9, 2023
Thank you for the feedback!

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY
The place smelled like burn ramen noodles and was not cleaned. There was still coffee grounds in the coffee maker and dust was caked in the ac vents. Our card keys kept deactivating every time we left the room
Stayed 2 nights in Oct 2023
Response from Management on Oct 9, 2023
Thank you for the feedback. Please check your email.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 5, 2023
Thank you for the feedback!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Management on Oct 2, 2023
Thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No frills is putting it mildly.
You get what you pay for. I had two tvs in my room. Neither had a remote. The edging around the table was starting to peel off and scratched me. There were no extra linens for pull out couch. Toilet overflowed and no one was at front desk for like 15 minutes. The one upside is the bed was comfortable. I would think twice before staying here.
Stayed 3 nights in Sep 2023
Response from Management on Sep 29, 2023
Thank you for the feedback.

6/10 Okay

Marandia

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Thank you for the feedback.

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Management on Sep 20, 2023
Thank you for the feedback

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but could use some work.
Room was clean and orderly, only complaint was sink and shower drains were really super slow to drain. Did not really enjoy standing in 6 inches of water while showering.
Stayed 4 nights in Sep 2023
Response from Management on Sep 19, 2023
Thank you for the feedback.

2/10 Terrible

logan

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I even start. We walk into the hotel and the smell of mold and dirtiness hit me. As we walked through the hallways we noticed bleach stains at the entrances of every room. We walk into our room and it looks like it wasn’t even cleaned. All the dishes were in the dishwasher STILL DIRTY there were crumbs on the floor, a broken office chair. A very unlevel “dining table” this is one of those places that you don’t take your shoes off. We look at the couch and there are stains all over it. It took a while to even want to sit on it. There was mold growing in the ac vent. Our two tvs shared a remote and we only got 10 channels. Moving onto the master bedroom I pull the blanket back and there are bugs crawling around on my bed. The ac vent was falling off the wall, all the lamp fixtures were stained and about to fall off the wall. Our shower had no shower curtain and the front desk said they didn’t have one. The floor tiles were coming up and there was hair piled up in the floor. We were told that we had a pullout bed, more like a pullout plank. The front desk wouldn’t give us any more pillows. So me and my friend each only had 1 pillow. We wanted to get away from the smell to we went out to the seating area outside and there was a man sitting there smoking weed and cigarettes so we had to go back in. All in all this place definitely made us laugh but was definitely gross. Do yourself a favor and pay an extra 20 to stay at a different hotel in the area.
Stayed 2 nights in Sep 2023
Response from Management on Sep 19, 2023
Thank you for the feedback.

6/10 Okay

Cassandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
First Our room smelled musty the min from when we opened the door on the first day to when we left tried air fresheners but didn’t work only for a little bit it’s a pet friendly hotel most likely just the smell of dog pee or something didn’t bother us fully second we couldn’t fine the remote for our bedroom T.V but last day we found it under the bed we first got in there we saw two Bobby bins but besides that it’s was a good stay staff was very nice people there were nice would recommend for people that aren’t too picky about things like us
Stayed 4 nights in Sep 2023
Response from Management on Sep 19, 2023
Thank you for the feedback.