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Reviews of JW Marriott Chicago

4.5 out of 5
JW Marriott Chicago
151 West Adams Street, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1003 reviews" "
Rating 8 - Good. 209 out of 1003 reviews" "
Rating 6 - Okay. 50 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Larissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We celebrated a bachelorette party and stayed at this hotel. They were very accommodating to my requests and even greeted us with a welcome present! It made our stay that much better! Would definitely recommend this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

10/10 Excellent

Gary

Travelled with family
The Spa’s uniqueness.
Stayed 2 nights in Apr 2024
Response from Executive Administrator on May 16, 2024
Dear Gary, Thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our on-site spa. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Chicago.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Jennie Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024

10/10 Excellent

Gregory, Brookhaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Executive Administrator on May 14, 2024
Dear Gregory, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make JW Marriott Chicago your home away from home whenever your travels bring you to our area.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

ANNIA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful, clean and nice Hotel. Large and extremely comfortable rooms. I do not recommend having a car because parking is extremely expensive.
Stayed 2 nights in May 2024
Response from Executive Administrator on May 11, 2024
Dear Annia, It was a pleasure to welcome you to JW Marriott Chicago. It is wonderful to know you could relax and enjoy our spectacular and spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. On behalf of all of us, thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Was there for my daughter graduation and we were very please, everyone was very friendly !!
Stayed 3 nights in May 2024

10/10 Excellent

Nelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Highly recommended.
Stayed 2 nights in May 2024
Response from Executive Administrator on May 7, 2024
Dear Nelio, Thank you for being our guest at JW Marriott Chicago. It is rewarding to know you had an outstanding stay and that our dedicated ladies and gentlemen helped craft a seamless experience during your visit. Thank you also for your recommendation; we look forward to having you as our guest again.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

costantino

Stayed 2 nights in Apr 2024
Response from Executive Administrator on May 21, 2024
Dear Costantino, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Mychal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!!
Stayed 2 nights in Apr 2024
Response from Executive Administrator on Apr 29, 2024
Dear Betty, Thank you for your recent stay at the JW Marriott Chicago and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to Chicago. Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Aaron, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Executive Administrator on Apr 16, 2024
Dear Aaron, On behalf of our team at JW Marriott Chicago, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Chicago.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming, courteous, and friendly. The location was perfect and room was beautiful and clean!
Stayed 2 nights in Mar 2024

10/10 Excellent

Terra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the giant tub and view. On site Italian restaurant was great. We will be back.
Stayed 2 nights in Apr 2024
Response from Executive Administrator on Apr 8, 2024
Dear Terra, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved dining at our on-site restaurant, The Florentine, and the amazing views. It was a pleasure hosting your stay, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator

8/10 Good

armand joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kayln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Administrator on Apr 2, 2024
Dear Kayln, Thank you for choosing JW Marriott Chicago and for the generous rating. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 4 nights in Mar 2024

10/10 Excellent

Shanel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Executive Administrator on Mar 12, 2024
Dear Shanel, Thank you for the generous review of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences so your comments are a pleasure to read. It was an honor for us to welcome you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Administrator on Apr 22, 2024
Dear Joseph, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your experience memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Chicago for another spectacular escape.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
service was amazing- all staff was very welcoming and upbeat- me and my partner kept saying how amazing the stay was through-out our entire visit!
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fit and finish are what you expect at a JW Mariott. Middle of the city and whisper quiet inside. Will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Chardae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Executive Administrator on Feb 19, 2024
Dear Chardae, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your Chicago visit. It was our pleasure accommodating you at JW Marriott Chicago, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 3 nights in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Administrator on Feb 11, 2024
Dear Ana, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to give us a perfect score, and we hope to see you again soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Timothy, RICHMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Nice visit.
Stayed 1 night in Feb 2024
Response from Executive Administrator on Feb 11, 2024
Dear Timothy, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved your stay with us. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next trip to the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Manuela

Stayed 2 nights in Feb 2024
Response from Executive Administrator on Feb 11, 2024
Dear Manuela, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are passionate about crafting enriching experiences with our inspired service and commitment to quality, and we are delighted you enjoyed your time with us. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

William

Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Stayed 5 nights in Jan 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Travelled with family
Stayed 1 night in Jan 2024
Response from Executive Administrator on Jan 27, 2024
Dear Rachel, Thank you so much for the perfect rating of your time at JW Marriott Chicago. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So quiet, comfortable, and easy
Stayed 1 night in Jan 2024
Response from Executive Administrator on Jan 9, 2024
Dear Isaac, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We hope to welcome you again soon.Warmly,Viviana AguilarExecutive Administrator

8/10 Good

Megan

Stayed 4 nights in Dec 2023
Response from Executive Administrator on Jan 21, 2024
Dear Megan, We appreciate your gracious rating about your stay at JW Marriott Chicago. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023

10/10 Excellent

Larry, Geneva

Stayed 1 night in Dec 2023

10/10 Excellent

Everitt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2023
Response from Executive Administrator on Dec 20, 2023
Dear Everitt, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Whitney

Stayed 1 night in Dec 2023
Response from Executive Administrator on Dec 12, 2023
Dear Whitney, Thank you for choosing JW Marriott Chicago for your time in the city. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon. Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

LaVonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yee Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well equipped gym equipment, nice indoor pool and hot tub.
Stayed 2 nights in Nov 2023
Response from Executive Administrator on Nov 29, 2023
Dear Yee Mei, Thank you for sharing such a generous review. At JW Marriott Chicago, we take pride in offering a stylish array of amenities and services designed to inspire and enrich each guest, and we are delighted to hear that our offerings helped revitalize your mind, body, and spirit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Warmly, Viviana Aguilar Executive Administrator

4/10 Poor

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Purposely booked the two queen room on the executive level that stated the rooms all had bathtubs. This was a gift for my mother-in-law, who does not have a bathtub in her house and upon speaking with her, this had a double vanity with only a shower. This completely defeated the purpose of the gift and very upset.
Stayed 1 night in Nov 2023
Response from Executive Administrator on Nov 29, 2023
Dear Carole, Thank you for choosing our hotel and for sharing your review. We hope your overall stay was pleasant. However, we sincerely apologize for the disappointment you experienced with regard to the room allocated to your mother-in-law which took away from the memorable trip you planned. Kindly know that our Guest room with two queens is equipped with a bathtub, while the Executive Queen room features a double vanity with a shower. We are dedicated to ensuring transparency in every aspect of the booking process. Moreover, our front desk is always accessible to assist you, ensuring a delightful and enjoyable stay. We truly appreciate your understanding and patience. Your feedback is invaluable, and we hope you will consider revisiting us in the near future.Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time in Chi-Town
Our stay at the JW Chicago was perfect. It was clean, quiet and centrally located to everything. We will definitely stay here when we come back to Chicago!
Stayed 3 nights in Nov 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriott hotel was a wonderful stay. Guest services, rooms, food, cleanliness and amenities is a 10 out of 10!
Stayed 1 night in Nov 2023
Response from Executive Administration on Nov 20, 2023
Dear Joy, Thank you for choosing to stay at JW Marriott Chicago and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Chicago. We look forward to your next visit.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday weekend getaway/Mamas weekend away! My girl friend and I enjoyed our stay here. The customer service was amazing from the concierge to the bell hop and front desk staff. Loved having a drink at the hotel bar in the evening. Everything was top notch! I loved that our bartender knew so much about the area and different popular destinations from dining to attractions. Stayed on the fourth floor, and was impressed by the amount of privacy we had in our "hallway." Once exiting the elevator, I used my key card to open a door to another "hallway" that only had two rooms in it. So quaint, so quiet. Loved it! The beds are so comfortable! Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Executive Administrator on Nov 11, 2023
Dear Laura, Thank you for choosing JW Marriott Chicago to celebrate your special occasion. It is rewarding to know that you and your girl friend had a spectacular experience in our hallway and our spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. We are also delighted to read that our knowledgeable and dedicated ladies and gentlemen helped craft a seamless experience during your visit, and we will gladly share your kind compliments with them as a token of appreciation for their dedicated service. It was a pleasure serving you as our guest, and we look forward to welcoming you back on your next trip to Chicago.Warmly, Viviana Aguilar Executive Administrator

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small for two double beds.
Stayed 2 nights in Nov 2023
Response from Executive Administrator on Nov 5, 2023
Dear Peter, Thank you for reviewing our hotel, and we are pleased to know your overall stay was enjoyable. We also appreciate the recognition of areas where we can elevate our guest experience. We apologize for the inconvenience you faced with our guestroom, and we are grateful for your patience. We hope you will re-visit us whenever you are in the area. Warmly,Viviana Aguilar

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Hotel was on the pricy side, but very clean, comfortable and staff was super helpful.
Stayed 1 night in Oct 2023
Response from Executive Administrator on Nov 3, 2023
Dear Guest, Thank you for being our guest at JW Marriott Chicago. We continually craft enriching experiences for our guests through inspired service and commitment to quality. Our ladies and gentlemen work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with them. It was our pleasure to host you, and we look forward to welcoming you again soon.Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Executive Administrator on Nov 5, 2023
Dear Brandi, On behalf of all of us here at JW Marriott Chicago, thank you for the excellent review. We are pleased to know how much you enjoyed our stylish array of amenities and services. On your next visit, we hope you will be able to visit our state-of-the-art luxury spa for some pampering and relaxation. Thank you for staying with us, and we look forward to providing you with another enriching experience soon.Warmly,Viviana Aguilar

10/10 Excellent

George

Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023