Bar (on property)

Reviews of Hyatt Rosemont

3.5 out of 5
Hyatt Rosemont
6350 N River Rd, Rosemont, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1006 reviews" "
Rating 8 - Good. 257 out of 1006 reviews" "
Rating 6 - Okay. 113 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 42 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sudipa

Business traveller
Liked: Amenities
Polite service
Stayed 1 night in May 2024

8/10 Good

Manpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hudson Webber on May 23, 2024
Good morning Alexis, thank you for your 5 out of 5 rating! Glad to see you enjoyed your stay and we hope to serve you again in the future!

10/10 Excellent

Yahirka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet
Stayed 1 night in May 2024
Response from Hudson Webber on May 20, 2024
Hi Yahirka, thanks for sharing about your stay! We appreciate your feedback and hope to serve you again in the future!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Hudson Webber on May 20, 2024
Allison, thank you for your 5 out of 5 rating! We look forward to welcoming you back in the future!

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to airport. Offers free shuttles aswell every 30 min 24/7
Stayed 1 night in May 2024
Response from Hudson Webber on May 16, 2024
Hi Jesus, thanks for your review and feedback about your stay! We hope to welcome you back for another great stay!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hudson Webber on May 14, 2024
Hi Miguel, thanks for your 5 out of 5 rating! We hope to see you again soon!

8/10 Good

Olga

Liked: Cleanliness, property conditions & facilities
Average
Stayed 3 nights in May 2024
Response from Hudson Webber on May 13, 2024
Good morning Olga, thank you for leaving us a review! We hope to welcome you back again and exceed your expectations.

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hudson Webber on May 13, 2024
Good morning Efrain, thanks for your 5 out of 5 review! We hope to welcome you back for another visit!

10/10 Excellent

Chianne

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night’s sleep!
Stayed 1 night in May 2024
Response from Hudson Webber on May 8, 2024
Hi Chianne, thanks for your review and feedback! Glad to see you had a great experience with us at Hyatt Rosemont, we hope to welcome you back soon!

10/10 Excellent

Navy

Stayed 2 nights in Apr 2024
Response from Hudson Webber on May 9, 2024
Good morning! Thank you for your 5 star review, we hope to welcome you back soon!

10/10 Excellent

Trystina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great staff! We will be returning in June.
Stayed 1 night in May 2024
Response from Hudson Webber on May 7, 2024
Hi Trystina! Thanks for your review and we can't wait to welcome you back in June!

4/10 Poor

Candice

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location of hotel is great if you are attending an event at the convention center. Bed and linens/towels are clean. Cons: Most outlets don't work for plug-ins. Walked in to check in and had to stand for a few minutes before someone came out - she didn't say hi or anything, I had to announce that I was checking in which was weird and rude. There's what looks like blood splatter on the desk lamp. Restaurant has limited hours and is closed "indefinitely" for sit-in dining. All fixtures, plumbing and furniture are dated/broken/cracked/dusty/etc. (I can see skin flakes between the TV remote buttons). Definitely not what I expected from a Hyatt.
Stayed 1 night in May 2024
Response from Hudson Webber on May 7, 2024
Candice, I would like to extend my sincerest apologies that your check in experience and guest room was not to our Hyatt standards. I appreciate you sharing your feedback about your stay, please rest assured this will be addressed with our teams. It is my hope you will give us the chance to rectify this stay and join us again in the future. We will be renovating our rooms over the next few months to ensure they are up to date and all fixtures are in working order. Thank you again for choosing Hyatt Rosemont for your travels.

10/10 Excellent

Deneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hudson Webber on May 3, 2024
Hi Deneisha, thanks for your review! We hope to welcome you back soon for another great visit!

8/10 Good

Bethany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was so kind
Stayed 1 night in Mar 2023
Response from Hudson Webber on May 3, 2024
Hi Bethany, thanks for your view and feedback! Glad to see our team took great care of you while you were here and we look forward to welcoming you back!

10/10 Excellent

Thomas, Marshall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great condition, minutes to ORD. The onsite restaurant was very nice. Best fish tacos I ever had.
Stayed 1 night in Apr 2024
Response from Shawn Parekh on Apr 30, 2024
Thank you for your wonderful feedback! I'm delighted to hear that you enjoyed your stay at our hotel and that our convenient location near ORD suited your needs. It's fantastic to know that you found our onsite restaurant to your liking, especially our fish tacos! Our team works hard to provide exceptional service and memorable dining experiences, so your kind words are truly appreciated. We hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Jonathan

Stayed 4 nights in Mar 2024
Response from Hudson Webber on May 20, 2024
Jonathan, thank you for your review on your stay with us at Hyatt Rosemont! We hope to welcome you again for another stay!

6/10 Okay

Ermon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but the pictures wasnt like the room i went into
Stayed 4 nights in Apr 2024
Response from Shawn Parekh on Apr 30, 2024
Thank you for taking the time to share your feedback with us. I am delighted to hear that you found our property to be very nice. However, I am disappointed to learn that the room you were allocated did not match your expectations based on the pictures.Ensuring that our guests have an accurate representation of our accommodations is of utmost importance to us, and I apologize for any discrepancy you experienced in this regard. Rest assured, I will personally investigate the matter to understand what may have led to this discrepancy and take necessary steps to rectify it.Your satisfaction is our top priority, and I hope you will give us another opportunity to exceed your expectations during your next visit.

4/10 Poor

Sheila

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room showed its age. The shower curtain was torn around one of the mounting rings. The deadbolt on the door did not engage due to misalignment of the door and frame. The refrigerator cabinet doors did not close properly. There was no blanket on the bed, or anywhere in the room. The bed covers consisted of a bottom sheet and two top sheets.
Stayed 1 night in Apr 2024
Response from Shawn Parekh on Apr 30, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the issues you experienced during your time here. As the General Manager, I assure you that we take all guest feedback seriously, and we are committed to addressing these concerns promptly to ensure a more pleasant experience for future guests.I apologize for the condition of your room, including the torn shower curtain, the misalignment of the door deadbolt, and the refrigerator cabinet doors not closing properly. These issues certainly do not meet our standards of cleanliness and maintenance, and I will personally ensure that our maintenance team addresses them immediately to prevent any recurrence.Regarding the bedding situation, I apologize for any inconvenience caused by the lack of a blanket in your room. Our standard is to provide a comfortable and well-equipped environment for all our guests, and it is clear that we fell short in this aspect during your stay. Rest assured, I will review our procedures with our housekeeping team to ensure that each room is stocked with appropriate bedding for our guests' comfort.I appreciate you bringing these matters to our attention, as it allows us the opportunity to make necessary improvements. Your satisfaction is important to us, and I hope that you will give us another chance to exceed your expectations on your next visit to our property.If there is anything else I can assist you with or if you would like to discuss your experience further, please feel free to contact me directly.

8/10 Good

Leticia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi stioped working during my stay. In room phones didn't work either. Despite this, the hotel is pretty convenient to the airport and train station so I do like that. I do like they have a little restaurant / bar which made decideling where to eat easier. I wish they had more choices but it's decent.
Stayed 3 nights in Apr 2024
Response from Shawn Parekh on Apr 30, 2024
Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the WiFi and in-room phones during your time here. Rest assured, we take such matters seriously and are actively working to address and rectify these issues to ensure a seamless experience for all our guests.On a brighter note, I'm glad to hear that you found our location convenient in proximity to the airport and train station. We understand the importance of accessibility for travelers, and it's rewarding to know that this aspect of your stay was satisfactory.Additionally, I appreciate your positive comments about our restaurant and bar facilities. We strive to offer a diverse selection of dining options to cater to our guests' preferences, and I'll certainly take your feedback into consideration as we continuously improve our offerings.Once again, thank you for taking the time to share your thoughts with us. Your feedback is invaluable in helping us enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.

10/10 Excellent

Brian

Pk
Stayed 1 night in Apr 2024
Response from Brandon on Apr 25, 2024
Thank you for taking the time to tell us about your experience. We hope to see you again soon!

2/10 Terrible

Jackie

Travelled with family
Disliked: Staff & service, amenities
The parking had to be paid for which was nopt right as well as no free breakfast where the site I booked the room at said free breakfast. The Payment of 50.00 for incidentals was ridiculous and the room was OVER PRICED. Just absolutely terrible. I am very disapointed with this hotel and will relay the message and most likely never stay there again at any of your hotels! AWFUL EXPERIANCE!!
Stayed 1 night in Apr 2024
Response from Brandon on Apr 25, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will share them with our team so we can use them as a training tool for improvement.

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , well kept, great customer service
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Apr 17, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Agustin

Stayed 1 night in Apr 2024
Response from Hudson Webber on May 3, 2024
Agustin, thanks for your 5 out of 5 score! We hope to welcome you back for another great visit!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

2/10 Terrible

lorraine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. We will use this as a training tool fore improvement. Hope to see you again soon!

10/10 Excellent

Angie S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Everything was beyond my expectations. Thank you Hyatt 😊
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

mark

Stayed 1 night in Apr 2024
Response from Brandon on Apr 25, 2024
Thank you for taking the time to tell us about your experience. We hope to see you again soon!

8/10 Good

Jennifer, Hampshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay at if you want to gamble at Rivers Casino
Stayed 1 night in Mar 2024
Response from Brandon on Apr 4, 2024
Thank you for taking the time to tell us about you experience with us. Hope to see you again soon!

2/10 Terrible

Bhargava Raja

Disliked: Staff & service
They haven’t provided me with free breakfast and not even a single water bottle The receptionist is rude
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Sorry it was below standard. Hope to see you again soon!

10/10 Excellent

Llynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing
Stayed 3 nights in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Glad it was above standard. Hope to see you again soon!

4/10 Poor

Joe

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property seemed outdated. Our neighbors arrived around 10pm and were very loud and smoked weed most of the night.
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Sorry it was below standard. Hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with group
Our room was very clean and the personnel were very nice and helpful.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Brandon on Apr 18, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$25 charge for parking is outrageous! I know this is Chicago where everything is expensive. However, my stay was only 12 hours and that is like paying $50. Even if i stayed longer 3pm to checkout at 11am $25 is still price gouging! Parking is not secure, other than covered parking cost should be prorated for time of stay (12 hrs x $1.25= $15).
Stayed 1 night in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool moving forward. Hope to see you again soon!

8/10 Good

Jessica

I think it’s ridiculous that I had to put my room on a list every day in order to have my room cleaned and my linens changed. Especially, since I wasn’t advised of this policy during check-in.
Stayed 3 nights in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool for improvement moving forward. Hope to see you again soon!

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and reasonably priced. Front desk staff was friendly. Parking was easy and transportation to O’Hare was on time with friendly drivers.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 27, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The costumer service really good and professional
Stayed 4 nights in Mar 2024
Response from Brandon on Mar 27, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

6/10 Okay

Billy

Travelled with family
Skip
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon.

10/10 Excellent

Rohit Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to the Airport
Stayed 1 night in Mar 2024
Response from Brandon on Mar 23, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room on the 6th floor faced the casino across the street. For being in a busy area, my room was very quiet. Even though it is a weeknight I expected to hear the usual sounds from other guests in the hallway. I heard nothing. Overhead flight traffic into O’Hare was minimal. The room was clean and modern. Full size bottles of Pharmacopia brand body wash, shampoo, conditioner and body lotion were provided in addition to a wrapped bar of soap. As other reviewers have noted a microwave is not in the guest room, only a small refrigerator and a single cup coffeemaker similar to a Keurig. Many reviewers have complained about the hotel’s lack of transparency about the price of overnight parking in the City of Rosemont’s parking ramp next to the hotel. I prepaid my hotel room on Expedia. I went to the Hyatt app before booking through Expedia to ensure I clearly understood the prices. I knew I would be asked at check in to put a $50 deposit for damages on my credit card. This is standard practice so I don’t understand why this upsets people. The front desk staff told me that the $25 fee for overnight parking in the parking ramp will be taken from my $50 deposit. Great! I don’t have to swipe my card again. Easy. Plus, $25 for covered overnight parking is a bargain around here. Given the need to stay overnight near O’Hare in the future, I would stay at this Hyatt again.
Stayed 1 night in Mar 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I like the shuttle to and from airport
Stayed 3 nights in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

2/10 Terrible

natashia

Stayed 1 night in Mar 2024
Response from Brandon on Apr 5, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool for improvement. Hope to see you again soon!

8/10 Good

Theresia, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Have stayed several times.
Stayed 1 night in Jan 2024
Response from Brandon on Mar 14, 2024
Thank you very much for taking the time to tell us about your experience. Looking forward to seeing you again soon!