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Very friendly staff. Parking was a pain but it is Chicago. Internet shut down on us while we were watching a movie and only had two cups to make coffee for three of us. Check in was pretty easy.
I liked everything about it it was a great hotel to stay at made me feel like I had more money than i actually do only thing I don’t like is all the crime and crazyness in the city only minutes away but that has nothing to do with the hotel and all the security made me feel safe
Christian
Stayed 2 nights in May 2024
10/10 Excellent
DANYETTE
May 27, 2024
Liked: Cleanliness
The pool was very small and my teens was dissappointed!
Hello William! Thank you for taking the time to write a review of our hotel. It's wonderful to know you enjoyed your stay. We look forward to seeing you again soon!Warm Regards, Travis
Hello Casey! Thank you for providing a review of our hotel. It's great to know you enjoyed your stay and our location. We look forward to welcoming you back soon! Warm Regards, Travis
Room was clean, but showed signs of age. Peeling wallpaper and trim. It was functional.
Melissa
Stayed 2 nights in May 2024
Response from Krista on May 25, 2024
Hi there Melissa, thank you for your wonderful 5 out of 5 rating and your review of your time with us at the Hyatt Regency McCormick Place. We are happy to hear that the cleanliness of our rooms met your expectations, as it is very important to provide you a spotless room. We appreciate your feedback regarding some of the room's opportunities for updates and this will be shared with our hotel management team. We hope to see you again!Kind Regards, Krista
Dear LUIS,Thank you for taking the time to leave a 5-star rating on your recent stay with us. We are happy to hear that you enjoyed your visit and look forward to seeing you again soon at Hyatt Regency McCormick Place.Warm regards,Candace
Hi there Tiffannie, thank you so much for providing a wonderful 5 out of 5 rating of your stay with us here at Hyatt Regency McCormick Place. We love to see that you enjoyed your stay and that you were pleased with the cleanliness of your accommodations, and friendliness of our hotel staff. We hope to have the opportunity to welcome you back as our guest!Kind Regards, Krista
Room downgrade by hotel, with unprofessional hospitality service. No apology but to tell me that is all we have even thought I reserve king size lakeview then stuck with queen size disability room and the shower room with water flooding every after shower
Su
Stayed 2 nights in May 2024
Response from Dacia on May 21, 2024
Hello Su,Thank you for your review and stay feedback. We are so sorry to hear of your experience. I sincerely apologize for any inconvenience this may have caused you. To have your concerns documented please contact us on our social media or chat channels. We hope to hear from you soon.Warm regards,
Hi Sarah,Thank you so much for your awesome review. Your stay feedback is greatly appreciated. We hope you visit us again soon at Hyatt Regency McCormick Place.Warm regards,
Hello Laura,Thank you for your feedback. We are happy to hear that our hotel was a nice place for you to stay. We hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania
6/10 Okay
Rira
May 13, 2024
Rira
Stayed 3 nights in May 2024
Response from Jamison on May 15, 2024
Hello Rira, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency McCormick Place!Best regards, Jamison
Hello Anshul,Thank you so much for your 5-star review. It is so rewarding to learn you had a great stay. Please visit us again soon at Hyatt Regency McCormick Place.Kind regards,
6/10 Okay
Heather
May 10, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Confusing how how to get to check in. Front desk gal unhelpful & barely awake to help in morning to find breakfast.
Heather
Stayed 1 night in May 2024
Response from Lindsey on May 10, 2024
Hello Heather,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,
The property is nice. Room is a bit dated. The plugs are loose. Free WiFi is a plus.
The hot water in the shower could be hotter.
I think it’s a bit pricey but I was staying for a convention and I know I was paying for convenience of staying on site.
Brandon
Stayed 1 night in May 2024
Response from Dacia on May 7, 2024
Hi Brandon,We appreciate your 5-star review. Thank you for taking time to leave your valuable stay feedback and recommendations. Your feedback will be used in efforts to make improvements. We would love to welcome you to Hyatt Regency McCormick Place again.Kind regards,
Hello Nicole,Thank you for your 5 out of 5 rating. We hope you had a pleasant experience here with us at Hyatt Regency McCormick Place and we look forward to welcoming you back in the future.Best Wishes,
Easy access to the convention center. Clean rooms.
Marat
Stayed 3 nights in Apr 2024
Response from shelly on May 3, 2024
Hello, Marat! Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you and you found the rooms to be clean. We hope to welcome you back again soon. Best Regards, Shelly
Hi Bethsabee, Thank you so much for your 5-star review. It is so nice to learn you enjoyed your stay. We look forward to seeing you again soon at Hyatt Regency McCormick Place.Kind regards,
Very friendly staff, very convenient location to McCormick Place convention centre and even the train
Thomas
Stayed 3 nights in Apr 2024
Response from Gale on Apr 15, 2024
Good evening, Thomas,Thank you for your glowing review! We look forward to seeing you in the near future. Please contact us if you need assistance with your next reservation. Warm Regards,
6/10 Okay
Sean Martin, Brooklyn
Travelled with family and small children, Business traveller
Apr 15, 2024
Liked: Cleanliness, staff & service
Close to our event but small mediocre rooms
Sean Martin
Stayed 2 nights in Apr 2024
Response from Dacia on Apr 15, 2024
Hello Sean,Thank you so much for your stay feedback. We appreciate you choosing us for your stay. Your feedback will be used to improve our guest experiences. We hope to welcome you back to Hyatt Regency McCormick Place again.Kind regards,
Hi Ryan,Thank you so much for your review. It is very much appreciated. We are glad to learn that you enjoyed your stay. We hope to welcome to Hyatt Regency McCormick Place again.Kind regards,
Hello Juanita,Thank you for your feedback. We are happy to hear you enjoyed your stay and the location was perfect for you!! We hope to welcome you back!!Best Wishes,
The staff was amazing at checking in, and the room was great.
Carl
Stayed 1 night in Apr 2024
Response from Travis on Apr 10, 2024
Hello Carl! Thank you for taking the time to provide a review of our hotel. It's great to know you enjoyed your room and had a great check-in. We look forward to welcoming you back soon. Warm Regards, Travis
Parking is not gaurenteed, but I was not told that when I checked in
Terral
Stayed 3 nights in Mar 2024
Response from Krista on Apr 2, 2024
Hello Terral, Thank you for providing us with a rating and feedback of your stay with us here at Hyatt Regency McCormick Place. Your feedback regarding parking is valuable and has been shared with our management team to address any potential improvements. We hope we are able to welcome you back as our guest soon. Warm Regards, Krista
Only one option was available for light food fare.
Judy
Stayed 4 nights in Mar 2024
Response from Lindsey on Mar 29, 2024
Dear Judy,Thank you for taking the time to review our property! We are happy to see you enjoyed your stay! We appreciate your feedback on the dining. It has been passed to our management team!! We would love to have you again!Warm Wishes
8/10 Good
Kristen
Mar 29, 2024
Kristen
Stayed 1 night in Mar 2024
Response from Melinda on Apr 18, 2024
Dear Kristen,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda
Customer service was excellent. The front desk clerk offered us a room with an amazing view of the city.
Christina
Stayed 2 nights in Mar 2024
Response from Rebecca on Mar 29, 2024
Hello Christina,Thank you for your 5-star feedback and recent stay at Hyatt Regency McCormick Place. We were so happy to welcome you. Happy to hear about he excellent service you received from our amazing team. We hope to welcome you back again.Warm regards,Rebecca
Was switched to a room on a high floor with an amazing view of the chicago skyline. Due to low occupancy, restaurants were closed. Small bathtub go for the shower, and hard bed.
Zuko
Stayed 1 night in Mar 2024
Response from Betsy on Mar 26, 2024
Dear Zuko,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and your amazing view of the Chicago skyline. We hope to welcome you back as our guest again soon! Warm Regards,
Dear Mitcheal,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Duran
Mar 24, 2024
Liked: Cleanliness
Duran
Stayed 1 night in Mar 2024
Response from Betsy on Mar 26, 2024
Dear Duran,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
The hotel staff was pleasant, the room had a wonderful view, and there was opportunity to purchase food on site. The location was convenient to downtown and Hyde Park museum.
Samalla
Stayed 2 nights in Mar 2024
Response from Candace on Mar 24, 2024
Dear Samalla,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay with our convenient location and pleasant staff. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace
Convenient to convention center. Kinda far away from everything else
christian
Stayed 1 night in Mar 2024
Response from Jamie on Mar 18, 2024
Dear Christian,Thank you for taking the time to review our Hyatt Regency McCormick Place! We're glad to see that you enjoyed your stay with us, and found our property conveniently located near the convention center. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
10/10 Excellent
Ashley
Feb 26, 2024
Ashley
Stayed 1 night in Feb 2024
Response from Veronica on Feb 27, 2024
Hello Ashley!Thank you for providing the amazing star rating! We are happy to hear that you enjoyed your stay with us at Hyatt Regency McCormick! We thank you for being our guest and hope to have the opportunity to welcome you back in the future. Please feel free to contact us should you need any assistance.
Dear Lance,Thank you so much for the 5-star rating. We are delighted to hear that you had a great experience while staying with us. We hope to have the opportunity to welcome you back soon. Best regards,
Hello David,It was our pleasure to welcome you to Hyatt Regency McCormick Place. We appreciate the 10/10. Hope to welcome you back again.Warm regards,Rebecca
Go to location whenever attending an event at McCormick Place. Never disappoints!
CATHY
Stayed 1 night in Feb 2024
Response from Laura on Feb 19, 2024
Dear Cathy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We appreciate your continued patronage and hope to welcome you back soon. Best regards,
This was one of, if not the single worst hotel experience we have ever had. The staff was incredibly rude, and unhelpful. Property was in complete disarray organizationally. Everything was in complete chaos. Just an awful experience all the way around.
Ryan
Stayed 1 night in Feb 2024
Response from Aiman on Feb 19, 2024
Hi Ryan, I'm Aiman - the manager who checked you in. I apologize for the negative experience. This is definitely not what we anticipate! I do recall you implying something iffy with the parking situation upon your arrival. Today, I experienced difficulty myself navigating around barricades and road blocks on my way in. I went ahead and took care of the parking for you. I know it's not much, but I do hope it can remedy some of the frustrations you've encountered. It was an honor to host you this time, and I do hope if you decide to come back, we can make it right for you.Have a great evening,Aiman
Hello Lola. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy to know you enjoyed your time with us and hope to have you as a return guest in the future. We are always here to help. Have a great day!
10/10 Excellent
Matthew
Feb 18, 2024
Matthew
Stayed 1 night in Feb 2024
Response from Michaela on Feb 20, 2024
Hello Matthew. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy you enjoyed your time with us and truly appreciate your time and review. I hope to welcome you back as our Guest in the future. Have a great day!
Hi Paulette. I want to personally thank you for being our Guest at Hyatt Regency McCormick Place. I am pleased you enjoyed your time with us and hope to welcome you back in the future. I truly appreciate your time and review. Have a great day!
All staff was very friendly and helpful. It was our first time staying in downtown. We stayed for the Chicago Auto show. We had a blast. Our experience was wonderful. Room was veey clean. We will definitely be back
Lisa
Stayed 1 night in Feb 2024
Response from Jamison on Feb 18, 2024
Hello Lisa,I want to thank you for being a guest of our hotel and hope you enjoyed your car show. Thank you for taking the time to share your experience; we are overjoyed to hear your positive feedback of the hotel, and our staff. We look forward to welcoming you again at Hyatt Regency McCormick Place!Best regards,Jamison
We paid for parking and we’re told that we were able to come and go during our stay and when we checked out they charged us double for parking because they said we had already left. Very frustrating.
melanie
Stayed 1 night in Feb 2024
Response from AR on Feb 17, 2024
Hi Melanie,I'm sorry about this issue. Can you provide me with more details? Did you have more than one vehicle? Did you pay directly at the gate? Thank you!